Simply claiming this review to be malicious is the best thing you can do at this point. I have anticipated so.

Like all genuine 1 star reviews with credible horrible experiences in detail, we would never leave a name and number. What sense would it make? It only leaves room for you to potentially harass me. For a potential tenant to share his experience 2 years later and to come back to respond to you, it goes to show the extent and effect of B&R's horrible service. After you have unrightfully kept my money, this is payback time to spread awareness and make sure people reading this are fully aware of the very negative repercussions in dealing with B&R.

True. It shouldn't be in any professional's nature to quote ministers or such. Like yourself, I was shocked and in disbelief. Saying such things holds a lot of weight and it shouldn't be forgotten easily, it seems like you say these things every other day in your profession. Surprise.

After numerous emails, several in-office appointments with Nick, phone calls to B&R and even to yourself, I can safely say you were given all the chances to resolve it. It is too late and nothing will change the fact that B&R has kept my money unrightfully. You have lost a potential tenant and landlord for life.

ALL POTENTIAL LANDLORDS AND TENANTS, BEWARE.

Dear Sir. I think you must be mistaken. Firstly I deal with every complaint personally and always seek to resolve amicably. It is not in my nature to quote Ministers or such. The fact that you have not left your name leads me to believe this is a malicious and unfounded review left by a jealous competitor. As the most prominent letting agency in Hampstead, it is sad that people have to do this. However if this is genuine feedback, then can you please contact me and I will resolve it for you as we would never hold onto deposits without just cause. My number is 020 7361 0790 email: [email protected]