0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 19,2014
Aug 19,2014
0
people found
this helpful
this helpful
Almost 8 weeks after moving out still not recieved our deposit back we have not recieved any calls from him he occasionally e-mails about once every 1-2 weeks. We have to continually ring him only to leave countless answerphone messages requesting call back which never happens. He seems totally uncomitted to any standard of customer service. We have requested a managers number and complaints number but so far nothing. To put it bluntly he is pretty much ignoring us!!!!
Comment on agent fees
We were charged ‚£125 for a 6 month extension to our contract where as most other agents we have dealt with charge ‚£50 also had to pay 6 mobths rent up front each term of tenancy as they wouldnt accept credit rating which was fine with new agents.
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Latest Reviews
19th Aug 2014
reviewed by 'Steve'
20th Mar 2012
reviewed by 'Rosie'
Opening Hours
Address
Countrywide Residential Lettings
3 Ormond Terrace
Regent Street
Cheltenham
Gloucestershire
GL50 1HR
01242 252795
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £580 | £580 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 19,2014
Aug 19,2014
0
people found
this helpful
this helpful
Almost 8 weeks after moving out still not recieved our deposit back we have not recieved any calls from him he occasionally e-mails about once every 1-2 weeks. We have to continually ring him only to leave countless answerphone messages requesting call back which never happens. ...
read full review
read full review
Comment on agent fees
We were charged ‚£125 for a 6 month extension to our contract where as most other agents we have dealt with charge ‚£50 also had to pay 6 mobths rent up front each term of tenancy as they wouldnt accept credit rating which was fine with new agents.
Was this helpful?
Yes
Yes
Mar 20,2012
Mar 20,2012
4
people found
this helpful
this helpful
Absolutely the worst company I have ever had the misfortune to deal with, I have been both a landlord and tenant in the past (thankfully with other companies); as a tenant using this company I am in awe of the number of ways they seek ...
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read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
