James Dean
Horley, RH6
4.3/5, 108 reviews
87% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction

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“Dreadful, most unprofessional people I've ever dealt with. eg the "......”

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Jun 05,2011
Minithumbdown
By: 'Very'
Jun 05,2011
8 people found
this helpful
Dreadful, most unprofessional people I've ever dealt with. eg the "inventory" I'd paid for failed to include the garage so the tenant dumped loads of old stuff in there which she subsequently denied was hers. Keys to the garage had been provided but the James Dean agent said "we didn't think we were allowed access to the garage" and the tenant said that the garage had been "left unlocked" when she moved in.

James Dean set me and the tenant up against each other rather than try to negotiate matters upon the tenant leaving - the oven was left dirty, the carpets were dirty - but I'd had them cleaned before she moved in. James Dean lied and said they had the receipt for the carpets being cleaned right there, so when I asked them to fax it over to me they then backed down and admitted they hadn't got one. When one was provided it was handwritten on a scrappy bit of lined paper torn out of an exercise book.

To prove my point further I rang the company they named as the carpet cleaner and they had to admit they hadn't been to my property to clean my carpets. The letting agent lied for the tenant every step of the way. The property needed a lot of attention once she moved, none of which had been advised to me, and they also advised the wrong date for when the property would be vacant. So in summary they did not do their job, were defensive and lied on several occasions.

The check out inventory gave the impression no-one had even been to the property to check it - toilet was dirty, oven was dirty, two windows had been left open but each point on the inventory had been ticked as OK. I would recommend never use them!!
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By: Victoria
Jul 11, 2011
You escaped much better than I did as an overseas landlord! My property was totally trashed. They had charged for things such as professional cleaning that had not taken place. A fully managed service was paid for, and they billings were actually all wrong - cheated - but no management at all.

I would not trust these people as far as I could throw them!

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Latest Reviews

View all Reviews 108
21st Jan 2024
reviewed by 'David Yates'
“We put the house on the market with James Dean and within a week had a full and final offer ......”
10th Jan 2023
reviewed by 'Julie Breeze'
“I've been a tenant for 7 years managed by James DeanI gave a long list to there property management section (Katie) ......”
2nd Sep 2021
reviewed by 'David'
“Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, ......”
14th Jul 2020
reviewed by 'Donna'
“I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a ......”
21st May 2020
reviewed by 'gabriel'
“We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be ......”
11th Jan 2020
reviewed by 'I'
“We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

James Dean
66 Victoria Road
Horley
Surrey
RH6 7PZ
01293 784411

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £792,000
Lettings 100% 94% £900 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 4 28 7 23 0 14 3 0 0
Areas covered
  • RH6
  • RH7
  • RH10
  • RH11
Services offered
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  • Conveyancing
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Horley, RH6
Reigate, RH2

“We put the house on the market with James Dea......”

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Jan 21,2024
Minithumbup
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By: 'David Yates'
Jan 21,2024
0 people found
this helpful
We put the house on the market with James Dean and within a week had a full and final offer at above the expected price. From beginning to end Rob Bailey handing the marketing, sales and liaison very professionally and we were able to exchange ...
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“I've been a tenant for 7 years managed by Jam......”

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Jan 10,2023
Minithumbup
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Katie
By: 'Julie Breeze'
Jan 10,2023
0 people found
this helpful
I've been a tenant for 7 years managed by James Dean I gave a long list to there property management section (Katie) yesterday and next the next day I've had two guys in my flat sorting everything I can't recommend James Dean enough, I'm so impressed. ...
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“Excellent Service!...”

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Sep 02,2021
Minithumbup
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By: 'David'
Sep 02,2021
0 people found
this helpful
Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, honest and patient and didn’t pressure us at any point. We would definitely recommend and will contact James Dean in the future when we ...
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“I sold my house through James Dean. Kathryn ......”

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Jul 14,2020
Minithumbup
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By: 'Donna'
Jul 14,2020
0 people found
this helpful
I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a great team, including Rob and James....
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“Excellent local Estate Agents...”

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May 21,2020
Minithumbup
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James
By: 'gabriel'
May 21,2020
0 people found
this helpful
We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be the most excellent choice. They have never failed to give us less than 100% effort and expertise. Shortly, we will be no longer letting our flats ...
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“Avoid these money grabbers...”

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Jan 11,2020
Minithumbdown
By: 'I'
Jan 11,2020
5 people found
this helpful
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen. There are many examples of how we feel robbed for every last ...
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“Genuinely unpleasant to deal with...”

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Aug 29,2019
Minithumbdown
By: 'Horley1'
Aug 29,2019
2 people found
this helpful
Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great. However, I would never again come to James ...
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“Life saver...”

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Mar 14,2019
Minithumbup
By: 'Jessica'
Mar 14,2019
0 people found
this helpful
I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as ...
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“Efficient service...”

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Mar 11,2019
Minithumbup
By: 'Victoria'
Mar 11,2019
0 people found
this helpful
We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless move....
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“Excellent service...”

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Feb 18,2019
Minithumbup
By: 'Abbie'
Feb 18,2019
0 people found
this helpful
We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was excellent....
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Comment on agent fees
Reasonable
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“First class service from James Dean...”

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Jan 21,2019
Minithumbup
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By: 'Trevor'
Jan 21,2019
1 people found
this helpful
We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey. We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement ...
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Comment on agent fees
We found the fees to be very competitive for such an excellent service.
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“Thank you so so much!...”

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Apr 30,2018
Minithumbup
By: 'Miss'
Apr 30,2018
0 people found
this helpful
I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank you!!...
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“5 star service...”

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Apr 13,2018
Minithumbup
By: 'Paul'
Apr 13,2018
0 people found
this helpful
James Dean were unlike other estate agents used previously, as they really do work for the customer. This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look ...
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Comment on agent fees
Competitive fees
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“First class service...”

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Apr 13,2018
Minithumbup
By: 'David'
Apr 13,2018
0 people found
this helpful
Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required it....
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Comment on agent fees
Does not apply as we were buying.
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“From start to finish we received a really professional service. ......”

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Feb 12,2018
Minithumbup
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By: 'Happy'
Feb 12,2018
3 people found
this helpful
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were ...
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Comment on agent fees
Reasonably priced.
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“We put our property on the market in mid-2016. At ......”

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Feb 12,2018
Minithumbup
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By: 'Jon'
Feb 12,2018
4 people found
this helpful
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential. At the time, we obtained quotations from ...
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Comment on agent fees
James Deans Fees were highly competitive
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“The agents were always very approachable and understanding. We were ......”

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Jan 29,2018
Minithumbup
By: 'Tom'
Jan 29,2018
0 people found
this helpful
The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we ...
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“JamesDean were fantastic. They had a professional but approachable attitude ......”

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Jan 11,2018
Minithumbup
By: 'Varun'
Jan 11,2018
0 people found
this helpful
JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd ...
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“Buying a second property seemed like a daunting prospect. However, ......”

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Dec 20,2017
Minithumbup
By: 'Patricia'
Dec 20,2017
1 people found
this helpful
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been ...
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Comment on agent fees
Management fees are good
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“We have had a good experience with James Dean over ......”

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Nov 03,2017
Minithumbup
By: 'Jason'
Nov 03,2017
0 people found
this helpful
We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant. Whenever we have an issue, I know I can rely on Marcus to help resolve. ...
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Comment on agent fees
ok
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“We would like to say a massive thank you to ......”

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Oct 26,2017
Minithumbup
By: 'Emma'
Oct 26,2017
0 people found
this helpful
We would like to say a massive thank you to James Dean, and especially to Marcus, who from day one has given excellent service. He was approachable, friendly, reliable and extremely helpful, even after moving in he continues to help if a problem arises. First ...
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Comment on agent fees
Fees were a very reasonable price.
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“Marcus was involved in selling me a flat in Horley. ......”

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Oct 26,2017
Minithumbup
By: 'Dr'
Oct 26,2017
0 people found
this helpful
Marcus was involved in selling me a flat in Horley. He was proactive over issues, wholly professional and attentive to my needs during the process. I cannot fault his help throughout the whole transaction remaining an effective and constant liaison between the Site Developer and ...
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Comment on agent fees
Fees appeared to be negotiable but I did not find them excessive.
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“I originally signed up for a flat in Horley but ......”

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Oct 12,2017
Minithumbup
By: 'Claire'
Oct 12,2017
0 people found
this helpful
I originally signed up for a flat in Horley but it fell through due to the current tennant extending her contract last minuet , I was due to move in , in a weeks time ! Chantelle found me a new place on the spot , now I love ...
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Comment on agent fees
Normal
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“Jamesdean have been managing my properties to let for many ......”

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Oct 12,2017
Minithumbup
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By: 'Reigate'
Oct 12,2017
0 people found
this helpful
Jamesdean have been managing my properties to let for many years,I would not choose to use another agency as I appreciate the good service & individual attention each property receives, always dealing promptly with any issues and rarely empty between lets...
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Comment on agent fees
Average fees
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“I would very much recommend James Dean in Horley for ......”

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Oct 11,2017
Minithumbup
By: 'Wendy'
Oct 11,2017
1 people found
this helpful
I would very much recommend James Dean in Horley for an extremely easy.fast and efficient move. We dealt mostly with Chantelle Anderson who was so helpful at every stage and a lovely person too. Definitely would use them again....
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Comment on agent fees
I would say average for Horley
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“When mum moved in July we dealt with James Dean ......”

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Aug 29,2017
Minithumbup
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By: 'Rob'
Aug 29,2017
3 people found
this helpful
When mum moved in July we dealt with James Dean for the house mum purchased .. Rob Bailey was amazing and informed us of every step of the move . I would with confidence recommend James Dean . Rob went out of his way to make sure we ...
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Comment on agent fees
Good
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“Having moved many times, I have dealt with numerous agents ......”

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Aug 18,2017
Minithumbup
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By: 'Corinne'
Aug 18,2017
3 people found
this helpful
Having moved many times, I have dealt with numerous agents on both the selling and buying front. I cannot stress enough the 1st class service I received from James Dean. From the day of viewing to completion I felt I was given a personal service ...
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“Not living locally, we chose James Dean as they were ......”

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Aug 06,2017
Minithumbup
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By: 'Diana'
Aug 06,2017
3 people found
this helpful
Not living locally, we chose James Dean as they were 'on the spot', and found Rob Bailey extremely helpful, willing to meet us whenever, and kept us well informed throughout - in fact he provided us with a thoroughly professional, but very friendly, personal service....
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“Marcus and Rob were top class in re-letting my property ......”

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Jul 24,2017
Minithumbup
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By: 'Peter'
Jul 24,2017
1 people found
this helpful
Marcus and Rob were top class in re-letting my property with only a weeks void period. Both replied to my questions very promptly and assisted me in making informed decisions. Thanks to both...
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Comment on agent fees
Agents fees were discussed and agreed with no difficulty. They provide a good overall service.
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“Due to a change in circumstances I needed to rent ......”

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Jul 24,2017
Minithumbup
By: 'Rob'
Jul 24,2017
0 people found
this helpful
Due to a change in circumstances I needed to rent a property at short notice, Marcus and Chantelle helped me with the transition in a very professional way whilst retaining a relaxed and approachable manor. First class service and I would have no hesitation recommending ...
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Comment on agent fees
Reasonable fees for an efficient service.
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Staff picture Reece

Vendor Fees

1%+vat

Landlord Fees

10%+vat

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:07 PM by James Honeycutt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:07 PM 03/01/2023 by James Honeycutt

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