0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 18,2014
Aug 18,2014
3
people found
this helpful
this helpful
This is a review of the Chard branch on Old Brompton Road in Chelsea. We had Chard show us potential lettings in Chelsea and found one we really liked. The agent(s) seemed friendly and professional up to this point. They promised the apartment would be cleaned and repaired when we moved it (they wrote this into the contract and said they would make sure this was done as they were in charge of arranging with landlord). It was filthy and hadn't been cleaned. We had to contact the landlord directly to arrange.
Fast forward two years later to when we are moving out and Chard begun showing the flat whenever they felt like it, not even calling or emailing before they let themselves in to show the flat (even as late as 7pm on one evening without warning. Most of them had the decency to apologise or make an excuse that three thought a colleague had called to arrange, etc. the worst offender was a very young blonde who barged in on me while I was half dressed and then lied and said she called my mobile. I held up my phone with the call log to show her she definitely hadn't called or emailed. She then started saying she needed to show her client the place and it was only fair... I lost it ( still half dressed) and yelled at her to get out. She then sent a nasty email to my landlord saying I was cursing at her, etc. if she shows the flat again I will get her name and publish it on here as nobody should have her show them around...
Fast forward two years later to when we are moving out and Chard begun showing the flat whenever they felt like it, not even calling or emailing before they let themselves in to show the flat (even as late as 7pm on one evening without warning. Most of them had the decency to apologise or make an excuse that three thought a colleague had called to arrange, etc. the worst offender was a very young blonde who barged in on me while I was half dressed and then lied and said she called my mobile. I held up my phone with the call log to show her she definitely hadn't called or emailed. She then started saying she needed to show her client the place and it was only fair... I lost it ( still half dressed) and yelled at her to get out. She then sent a nasty email to my landlord saying I was cursing at her, etc. if she shows the flat again I will get her name and publish it on here as nobody should have her show them around...
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Latest Reviews
19th Mar 2015
reviewed by 'DoNotUseChard'
18th Aug 2014
reviewed by 'April'
Opening Hours
Address
Chard
146 Old Brompton Road
South Kensington,London
Greater London
SW7 4NR
020 7244 7711
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £2,300 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 19,2015
Mar 19,2015
1
people found
this helpful
this helpful
Chard is terrible. They continually showed properties out of our price range. They continually showed properties out of our desired area. They screwed up the flat/inventory check-in and the check-out. They tried to collect extra rent even though the term of the lease had ...
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Apr 27, 2015
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chard branch. I am the Customer Services Manager for the group and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Aug 18,2014
Aug 18,2014
3
people found
this helpful
this helpful
This is a review of the Chard branch on Old Brompton Road in Chelsea. We had Chard show us potential lettings in Chelsea and found one we really liked. The agent(s) seemed friendly and professional up to this point. They promised the apartment would ...
read full review
read full review
Was this helpful?
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Yes
Aug 18, 2014
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our South Kensington branch. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am really sorry to hear that you have been unhappy with the service provided by our South Kensington branch. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn