100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
82% lettings fee satisfaction
Aug 16,2014
Aug 16,2014
0
people found
this helpful
this helpful
Appalling service from several members of staff at City Docklands.
After viewing a property and placing an offer, we had paid £500 holding fee, had the offer accepted, and were already in the process of our referencing and checks.
The agency held our money and left us under the impression that our flat was all organised. During the time our checks were taking place, we were waiting for the contract to be sent so we could sign, we had arranged for parents and friends to take time off work, book trains from north of England and hotels.
After two weeks of waiting, we had chased them up several times and asked to view the property again to start measuring things as we were now due to move in a week and a half later and 2 of our group were going away on holiday. We arranged a viewing for the following day with one of the estate agents, we arrived the next day, waited 15 minutes outside the property, no show of landlord.
Landlord didn't arrive, we were on and off the phone to estate agents who had not written it in their diary, even though we had a confirmation email. They did not show up after leaving us waiting outside the property for 45minutes.
I appreciate that may have been a mistake. But then the following day, we received a phone call saying a very suspicious excuse about the landlord pulling out of the deal. Deciding she wanted more money for it and wasn't happy with the number of tenants, even though she had already been made aware of a couple moving in 2 weeks beforehand when everything was finalised, and she had met us. (we are very normal, sensible professionals, and very clean- not the type of people you wouldn't want in your property)
Now that we had been messed around thinking we had a flat to move into for 2 whole weeks, in the prime time for renting in London, we have now missed out on the majority of properties which are decent and within our budget, and we know there we so many more when we looked the first time around.
In addition, if this was the landlords decision, you would expect the agents to be hugely apologetic and try to help us find another flat within the week and half time frame we are now left with. However they could not have been less helpful.
I would warn anyone looking to use this agency. We were completely messed around and hugely disappointed.
After viewing a property and placing an offer, we had paid £500 holding fee, had the offer accepted, and were already in the process of our referencing and checks.
The agency held our money and left us under the impression that our flat was all organised. During the time our checks were taking place, we were waiting for the contract to be sent so we could sign, we had arranged for parents and friends to take time off work, book trains from north of England and hotels.
After two weeks of waiting, we had chased them up several times and asked to view the property again to start measuring things as we were now due to move in a week and a half later and 2 of our group were going away on holiday. We arranged a viewing for the following day with one of the estate agents, we arrived the next day, waited 15 minutes outside the property, no show of landlord.
Landlord didn't arrive, we were on and off the phone to estate agents who had not written it in their diary, even though we had a confirmation email. They did not show up after leaving us waiting outside the property for 45minutes.
I appreciate that may have been a mistake. But then the following day, we received a phone call saying a very suspicious excuse about the landlord pulling out of the deal. Deciding she wanted more money for it and wasn't happy with the number of tenants, even though she had already been made aware of a couple moving in 2 weeks beforehand when everything was finalised, and she had met us. (we are very normal, sensible professionals, and very clean- not the type of people you wouldn't want in your property)
Now that we had been messed around thinking we had a flat to move into for 2 whole weeks, in the prime time for renting in London, we have now missed out on the majority of properties which are decent and within our budget, and we know there we so many more when we looked the first time around.
In addition, if this was the landlords decision, you would expect the agents to be hugely apologetic and try to help us find another flat within the week and half time frame we are now left with. However they could not have been less helpful.
I would warn anyone looking to use this agency. We were completely messed around and hugely disappointed.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Oct 2021
reviewed by 'Stefan ivanov'
19th Sep 2019
reviewed by 'Davide'
10th Jun 2019
reviewed by 'James'
6th Jun 2019
reviewed by 'Mike'
24th May 2019
reviewed by 'Alessia'
Opening Hours
Address
City Docklands Ltd.
205 Tooley Street
Bermondsey,London
Greater London
SE1 2JX
0207 234 0880
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £37,500 | £590,000 |
| Lettings | 90% | 82% | £350 | £4,435 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 40 | 1 | 55 | 9 | 12 | 1 | 6 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 05,2021
Oct 05,2021
0
people found
this helpful
this helpful
I had a viewing arranged with mr Abdul kaaya and I'm very please with the level of proffesionalism shown by him very pleased with everything ??...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2019
Sep 19,2019
0
people found
this helpful
this helpful
It took more than 1 month to arrange for the return of deposit,
The most annoying thing is the lack of communication despite the several chase via phone and emails.
Avoid this agent...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2019
Jun 27,2019
0
people found
this helpful
this helpful
John (Miller) was a great assistance in sorting out our apartment in Bermondsey - we found him so friendly, professional and informative. I will definitely recommend any friends/colleagues to contact him in the future.
- Úna...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2019
Jun 10,2019
0
people found
this helpful
this helpful
I'm a landlord with several properties at city docklands. I always find Ben and Michelle very informative and always prompt in responding to my queries....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2019
Jun 06,2019
0
people found
this helpful
this helpful
Have worked with John and his team for several years now and have always enjoyed working with them. They are professional in their approach and have found me excellent sets of tenants. They are friendly and attentive and always get back to me when I ...
read full review
read full review
Comment on agent fees
Fair level of fees payable
Was this helpful?
Yes
Yes
May 24,2019
May 24,2019
0
people found
this helpful
this helpful
Samantha was really helpful - especially as she was able to accommodate all of our needs around all of the problems surrounding our move which had been very difficult prior to speaking to her and trying to deal with other agencies. She proposed the property ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2019
May 24,2019
0
people found
this helpful
this helpful
Samantha really helped me and my friends to find the perfect place for us. She has a very professional work ethic and yet she manages to be friendly, sweet and very honest. Her role and mediation have been pivotal to help us finding a place ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
When I decided to move to London I was worried about where exactly to move to, I stumbled across city docklands who had a whole range of properties at all price ranges. I got in contact with them and spoke to John Miller who helped ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 19,2019
Jan 19,2019
0
people found
this helpful
this helpful
I have rented out two of my properties through John Miller and his team he is very professional and approachable and always keep you updated and take interest in your property.John is a gem amongst letting agents in my rxperience and i have been ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2018
Nov 02,2018
0
people found
this helpful
this helpful
John Miller was clear, concise and very personable. Very happy and will be recommending his service. Tenants were found swiftly with minimal fuss. Thanks John...
read full review
read full review
Comment on agent fees
14% Managed, good fee.
Was this helpful?
Yes
Yes
Apr 21,2018
Apr 21,2018
0
people found
this helpful
this helpful
I have been a City Docklands landlord customer for 8 years, they are very easy to deal with and they make a genuine effort to improve their services.
Over the years they got better and better, in he last rental John has been so efficient that ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2018
Mar 18,2018
0
people found
this helpful
this helpful
I would be very happy to recommend John Miller and City Docklands agency for their very professional service. They marketed the property effectively and ultimately secured a great tenant with a very quick turnaround. Really could not ask for more!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2018
Mar 13,2018
0
people found
this helpful
this helpful
John Miller has now let two of my properties in SE1. He is always available and always keeps me fully abreast with all viewings and feedback. In what is currently a difficult lettings market, has found me good tenants again and achieved a rental I ...
read full review
read full review
Comment on agent fees
Excellent for the service received.
Was this helpful?
Yes
Yes
Mar 09,2018
Mar 09,2018
0
people found
this helpful
this helpful
John Miller was direct and straight to the point, achieving the rent promised in the time promised. I would recommend his services....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2018
Mar 09,2018
0
people found
this helpful
this helpful
John has let two of my properties in London, has been extremely professional and very hard working. He has constantly kept us updated and taken an active interest in our properties, compared to other agents who only want to let your property out and forget ...
read full review
read full review
Comment on agent fees
Compatible with other agents
Was this helpful?
Yes
Yes
Mar 09,2018
Mar 09,2018
1
people found
this helpful
this helpful
John has been handling the letting of my properties for a number of years. I have found him to be very professional and always willing to assist. He is reliable and always keeps me updated on all relevant matters, I have dealt with numerous estate ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 22,2018
Jan 22,2018
1
people found
this helpful
this helpful
Worst lettings agency in London, not only do they false advertise and then try to blame it on you for not "assuming some of the furniture promoted wouldnt be there" after them saying in the visit while the property is being painted that the flat ...
read full review
read full review
Comment on agent fees
incredibly high for the poor job they do
Was this helpful?
Yes
Yes
Jan 05,2018
Jan 05,2018
1
people found
this helpful
this helpful
Were good up until the move in date when they changed it at the last minute, despite the fact we had everything arranged. This meant the whole contract signing process was with someone other than Danny and was all rushed. The terms were different to ...
read full review
read full review
Comment on agent fees
Additional fees in contract that weren't made aware of. Fees on the high side.
Was this helpful?
Yes
Yes
Oct 20,2017
Oct 20,2017
0
people found
this helpful
this helpful
This company is excellent. I've been renting through them for the last 4 years and there have never been any issues. Stefanie is an excellent agent. Don't be fooled by negative reviews, they are professional, reliable and have access to some great properties around Tower Bridge ...
read full review
read full review
Comment on agent fees
Industry Standard
Was this helpful?
Yes
Yes
Sep 14,2017
Sep 14,2017
1
people found
this helpful
this helpful
We've had a really frustrating an unpleasant experience with city docklands.
-Responses have been incredibly slow
-Inventory check was just a list of items, yet it cost us £150.
-Property was not professionally cleaned when we had requested this. It actually had a load of dusty ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 19,2017
Jul 19,2017
0
people found
this helpful
this helpful
I was very disappointed and upset by the service received from City Docklands. After booking the apartment and fixing the move in, they changed the date not only once but twice due to some problem with the electrical wiring and hence was not because of ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Feb 08,2017
Feb 08,2017
0
people found
this helpful
this helpful
John Miller and his team found me a lovely tenant 2 days after coming to look at my property. Brad moved in a weak later and the entire process was very smooth with lots of updates through out. Very happy with the service....
read full review
read full review
Comment on agent fees
Competitive fees
Was this helpful?
Yes
Yes
Jan 07,2017
Jan 07,2017
0
people found
this helpful
this helpful
Avoid this estate agent. They have entered the property without permission 2 times and tried more times. They have tried to create their own version of break clause that was supposed to be in 7 months, but the way they wrote it it, you had to pay 10 ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2016
Dec 06,2016
0
people found
this helpful
this helpful
Always helpful. Kieran was proactive in suggesting us properties. This helped us to score a real hit. We love our new place. The entire process took only few days....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2016
Nov 18,2016
0
people found
this helpful
this helpful
Very helpful and answered all of our questions promptly. Kieran did not put unnecessary pressure on us, which made what could have been a stressful situation simple....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2016
Nov 08,2016
0
people found
this helpful
this helpful
I found Dammy to be very friendly and professional. He did not try to sell us smoke which is something I hate about assume estate agents. He was honest and pointed out both good and bad things of the property so that we could make ...
read full review
read full review
Comment on agent fees
The fees are extremely high in my view, compared to other agencies.
Was this helpful?
Yes
Yes
Nov 07,2016
Nov 07,2016
0
people found
this helpful
this helpful
We connected with Dammy from the very beginning. He has helped us secure a property we thought couldn't be accessible for us due to it's amazing location and condition. It has been excellent dealing with Dammy and the whole process has been swiftly managed. We ...
read full review
read full review
Comment on agent fees
City Dockland's fees are a bit more expensive than other agencies. However we saw more pros taking a very nice property at a better price than it probably should for it's location and condition, than paying less fees.
Was this helpful?
Yes
Yes
Nov 02,2016
Nov 02,2016
0
people found
this helpful
this helpful
Kieran was really helpful with the process of finding a place to stay. It was made a lot quicker and simpler with his help....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2016
Oct 24,2016
0
people found
this helpful
this helpful
We have been struggling to find our perfect place . We have been to so many state agents but none of them was as helpful as Kieran was. He gave us a accurate information about everything.He is very friendly professional guy. We would recommend to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 26,2016
Sep 26,2016
0
people found
this helpful
this helpful
I had a great experience with Dammy. He listened well to what I was looking for in a flat and had several recommendations for me, based on what I was looking for. He gave me great perspective on the properties. He was also very friendly ...
read full review
read full review
Comment on agent fees
I thought they were quite good.
Was this helpful?
Yes
Yes
John
(46)
Jaspal
(29)
Matthew
(15)
Kieran
(13)
Ben
(8)
Michelle
(7)
Danny
(6)
Daniel
(5)
Ellen
(3)
Elena
(3)
John
(2)
Nick
(2)
Sobia
(1)
Faran
(1)
Nick
(1)
Stefanie
(1)
(1)
Samantha
(1)
(1)
Samantha
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:56 AM 27/10/2017 by allAgents
