100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
Aug 15,2014
Aug 15,2014
1
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Prior to the move:
- The agent was not helpful or cooperative in discussions with our relocation company in signing the lease. This led to delays in completion and signing of the contract.
Moving in:
- Maggs and Allen did not issue an invoice to our relocator prior to our move in day. Without an invoice the relocator could not pay the first month's rent. Despite the error being on Maggs and Allen's side, the agent refused to release the keys. This meant that our moving company was delayed by several hours, resulting in additional expense.
- We discovered that the property had not been professionally cleaned before our arrival, despite this having been promised. The garden and kitchen were particularly unclean, with dog mess throughout the garden and food left in the fridge and sink. When this was mentioned to Mr. Kitchen, he accused us of lying about the condition of the property. No effort was made to bring the property up to an acceptable standard when these defects were pointed out.
Whilst in residence:
- Shortly after moving in, a fault in the front door lock resulted in us being locked out of the property late at night. While the Maggs and Allen website promises 24 hour support, no support whatsoever was forthcoming on the night of the incident, or in the following days as we tried to rectify the problem. We sacrificed our own time and took on the expense of fixing the lock and front door ourselves.
- In July, the agent informed us that the owners of the property wanted to access the property. We changed our weekend plans in order to accommodate this request. However, the agent did not see fit to inform when the owners cancelled their plans to visit, resulting in significant inconvenience and loss of time to us.
Moving out:
- During our tenancy, our dog caused some minor damage to a landing carpet. We took it upon ourselves to make good the damage and replace the damaged carpet like for like. Before moving out we ordered, paid for, and arranged fitting of a new carpet. Due to the carpet fitter's schedule, this could only take place after we had moved out, but before the new tenants are scheduled to move in.
The agent has shown no flexibility or willingness to work together to resolve this issue, and is refusing to allow the fitter access to the property to make the repair. This will result in completely unnecessary loss of time and expense for us, the landlords and Maggs and Allen.
- The agent was not helpful or cooperative in discussions with our relocation company in signing the lease. This led to delays in completion and signing of the contract.
Moving in:
- Maggs and Allen did not issue an invoice to our relocator prior to our move in day. Without an invoice the relocator could not pay the first month's rent. Despite the error being on Maggs and Allen's side, the agent refused to release the keys. This meant that our moving company was delayed by several hours, resulting in additional expense.
- We discovered that the property had not been professionally cleaned before our arrival, despite this having been promised. The garden and kitchen were particularly unclean, with dog mess throughout the garden and food left in the fridge and sink. When this was mentioned to Mr. Kitchen, he accused us of lying about the condition of the property. No effort was made to bring the property up to an acceptable standard when these defects were pointed out.
Whilst in residence:
- Shortly after moving in, a fault in the front door lock resulted in us being locked out of the property late at night. While the Maggs and Allen website promises 24 hour support, no support whatsoever was forthcoming on the night of the incident, or in the following days as we tried to rectify the problem. We sacrificed our own time and took on the expense of fixing the lock and front door ourselves.
- In July, the agent informed us that the owners of the property wanted to access the property. We changed our weekend plans in order to accommodate this request. However, the agent did not see fit to inform when the owners cancelled their plans to visit, resulting in significant inconvenience and loss of time to us.
Moving out:
- During our tenancy, our dog caused some minor damage to a landing carpet. We took it upon ourselves to make good the damage and replace the damaged carpet like for like. Before moving out we ordered, paid for, and arranged fitting of a new carpet. Due to the carpet fitter's schedule, this could only take place after we had moved out, but before the new tenants are scheduled to move in.
The agent has shown no flexibility or willingness to work together to resolve this issue, and is refusing to allow the fitter access to the property to make the repair. This will result in completely unnecessary loss of time and expense for us, the landlords and Maggs and Allen.
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Latest Reviews
30th Aug 2020
reviewed by 'Kim'
4th Aug 2019
reviewed by 'Jeanne'
8th Feb 2019
reviewed by 'Miss'
20th Dec 2016
reviewed by 'Duncan'
Opening Hours
Address
Maggs & Allen
60 Northumbria Drive
Henleaze,Bristol
City of Bristol
BS9 4HW
01179499000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £825,000 |
| Lettings | 100% | 86% | £780 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 2 | 1 | 17 | 0 | 16 | 0 | 0 | 0 |
Areas covered
- BS9
- Westbury Park
- BS8
- Henleaze
- BS7
- Redland
- BS6
- BS1
- BS32
- BS3
- BS41
- BS10
- BS16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 29,2024
Oct 29,2024
0
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We recently sold our property in Henleaze through Maggs & Allen, and the experience was absolutely fantastic from start to finish. The team displayed a high level of professionalism, attentiveness, and genuine friendliness throughout the entire process, making what is often a stressful time both smooth ...
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Aug 30,2020
Aug 30,2020
0
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I have rented out 2 AST properties with them and they have also helped me with additional short term rentals. They have been excellent agents, very professional and have given me excellent customer service. Louise and Charlotte are always very friendly, they have always met their ...
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Aug 04,2019
Aug 04,2019
0
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We recently took on the renting of a home in Bristol and found Maggs and Allen to be, by far, the best estate agents to use. The service was excellent: quick, efficient, personable - and, most importantly, proactive. Tom Kitchen at the Henleaze branch updated ...
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Feb 08,2019
Feb 08,2019
0
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When looking for a house Maggs and Allen provided us with many options and contacted us as soon as a suitable house came to them, allowing us to see it and get in before it went to market. When making offers and negotiating, they didn't ...
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Comment on agent fees
Good
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Dec 20,2016
Dec 20,2016
0
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We bought our first house through Maggs and Allen. Ben was very helpful and understanding from our initial contact through to completion. He was professional and very approachable in his communications which made the whole process a lot less daunting. Altogether a good experience....
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Comment on agent fees
All fine
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Aug 25,2016
Aug 25,2016
0
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Ben was extremely helpful in answering queries quickly and monitoring progress of the sale throughout. Thanks also to Fiona who managed viewings very well....
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Jul 08,2016
Jul 08,2016
0
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A huge thank you to Fiona for her professionalism and forward thinking and marketing skills enabling us to obtain our dream home ,Many thanks ,Anita and Tony Hancorn...
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Jul 08,2016
Jul 08,2016
0
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Tom was extremely helpful and managed to get our flat rented very easily and without any hassle at all. We will be looking to let our 2nd flat with him in due course....
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Jun 27,2016
Jun 27,2016
0
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Dealt with Ben in the purchase of my first property. A very professional and efficient man, yet personable. Understanding my unfounded concerns as a first time buyer, he kept me updated throughout the various stages of the entire process even though it wasn't technically within ...
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Apr 25,2016
Apr 25,2016
0
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Thoroughly recommend Maggs & Allen. Professional and helpful all the way through our selling process. Fantastic communications with all involved, we never once had to chase. Key Staff involved in our sale were Ben Woollam, Chris King and Vicki Knighton....
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Comment on agent fees
Very competitive
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Mar 31,2016
Mar 31,2016
0
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We were helped and supported all the way through a long, complex and stressful transaction by Ben and James. They kept us fully informed and liased well with solicitors and other parties. I cannot praise them enough and will be very glad to recommend Maggs & ...
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Comment on agent fees
We felt the fees were competitive and, given the duration of the transaction, represented excellent value for money.
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Mar 24,2016
Mar 24,2016
0
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Ben was courteous, helpful and friendly at all times and kept me fully informed at every stage of my purchase. Chris attended the property after my purchase was agreed, and waited half an hour while I checked some measurements. He too was courteous and friendly....
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Comment on agent fees
Not applicable as I was a purchaser not vendor.
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Mar 24,2016
Mar 24,2016
0
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Overall we were pleased with the service received from beginning to end.
A few areas which could be improved:
Photos - I supplied some of my own photos as I didn't think the ones taken were of suitable quality to really show off the property. ...
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Comment on agent fees
good as we were only house for sale in area so had all agents clambering for us...
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Mar 22,2016
Mar 22,2016
0
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Throughout the process of my recent house sale Ben was very helpful, as indeed were his colleagues on Ben's days off. It was always a real pleasure to interact with Ben both on the telephone and in person. His quiet calm voice and seemingly unflappable ...
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Comment on agent fees
Reasonable and competitive
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Feb 25,2016
Feb 25,2016
0
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We were delighted with the excellent customer service provided by Chris. He was extremely professional and always prompt in responding to any questions. He was instrumental in keeping communication lines open and in ensuring both our purchase and sale went as smoothly as possible....
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Comment on agent fees
Excellent value for money.
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Feb 13,2016
Feb 13,2016
1
people found
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Throughout the process of our recent house purchase, Ben was very helpful, from the initial viewing right through to completion. He was very patient when liaising with us/the vendor and quick to offer advice. I am sure if we ever were to move again ...
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Feb 12,2016
Feb 12,2016
0
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We were looking to buy a property in Henleaze/Redland. We found Maggs & Allen particularly well situated as a local agency and their portfolio gave us a number of options despite the high demand for property in these areas.
Ben is a sensible agent and ...
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Comment on agent fees
I have no information about fees.
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Feb 11,2016
Feb 11,2016
0
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Ben looked after the sale of my flat in BS6. He was very straightforward to deal with, replied promptly to all queries and made the process of selling the flat as pleasant as possible! I was very impressed with his "lack of pushiness"- he ...
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Comment on agent fees
Very competitive
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Jan 25,2016
Jan 25,2016
1
people found
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this helpful
We have just exchanged on the purchase of our next home and Ben couldn't have been more helpful. All queries and requests for viewings were dealt with promptly and politely and the whole process was as speedy as it could be. Ben went the extra ...
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Dec 11,2015
Dec 11,2015
2
people found
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We were selling our UK property while living abroad so having full confidence and trust in Lewis, our estate agent, to manage the process from start to end was key for us. Due to many changes that have been introduced to property buying and mortgage ...
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Nov 20,2015
Nov 20,2015
1
people found
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MAggs and Allan rented my property, I only wanted to rent for 3 months before putting the property on the market.
The property was let almost straight away and was hassle free....
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Oct 20,2015
Oct 20,2015
2
people found
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I am very happy with the service I received from everyone I dealt with at Maggs and Allen during the process of selling my house. All the Staff I dealt with were very helpful and dealt with everything in a very professional manner. James arranged ...
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Oct 08,2015
Oct 08,2015
2
people found
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gave good advice on the acquisition of a buy-to-let property then marketed it and found a tenant within just a few days of the purchase completion and now manage the property for us....
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Oct 06,2015
Oct 06,2015
3
people found
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this helpful
After a couple of failed attempts to sell our property with different agents, we instructed Maggs and Allen to try again. Immediately we had considerably more viewings than before, which made me realise the estate agents approach does make a big difference.
I assumed in ...
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Comment on agent fees
Maggs and Allen were open to negotiation on the fee, and we reached a very satisfactory figure.
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Jul 26,2015
Jul 26,2015
2
people found
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Ben was very professional and helpful all the way through the process of purchasing the property. He answered all calls and emails and provided regular updates on the status of the vendors. He accommodated additional visits to the property during the period of purchase without ...
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Comment on agent fees
N/A
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Jul 24,2015
Jul 24,2015
2
people found
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this helpful
My husband and I would like to thanks Ben and Maggs & Allen for being very patient during the very lengthy process of purchase our property. We were regularly kept updated and informed or any new information and the staff overall were professional and helpful. Would ...
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Jul 18,2015
Jul 18,2015
3
people found
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this helpful
I was privileged to help the Buston sisters in the clearing and selling of their house in Park Grove. The attention we received in the process was excellent all the way through. To leave the family home after half a century or so is hard,, ...
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Comment on agent fees
Not applicable
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Jun 29,2015
Jun 29,2015
3
people found
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this helpful
I can't fault the service we received from Maggs and Allen. They were extremely professional in their approach, prompt in responding to my queries and kept me updated with what was happening, without me having to ask. It was a difficult house to value, but ...
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Comment on agent fees
The fee arrangement was discussed and agreed with me beforehand and I considered it fair and reasonable in the circumstances.
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“Extremely helpful, efficient and friendly. Really supportive and informative, keeping ......”
Jun 24,2015
Jun 24,2015
4
people found
this helpful
this helpful
Extremely helpful, efficient and friendly. Really supportive and informative, keeping us constantly up to date with the progress, going above and beyond to help.! Would strongly recommend to anyone!...
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Jun 23,2015
Jun 23,2015
3
people found
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this helpful
I bought and sold via Maggs and Allen. The service I received was excellent. My property was marketed quickly and professionally. Viewings were well managed and the property sold within 5 days. The team kept me informed as the sale and purchase progresses with any wrinkles ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Ombudsman in house complaints procedure
Last updated at 3:47 PM 25/01/2016 by James Goodchild
