“Rentals department lacks politeness, competence and constantly requires chasing to ......”
2 Star Review
Aug 15,2014
By:
'Never'
Aug 15,2014
Branch: Whitley Bay, 55 Park View
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: No
Postcode: NE29
Branch: Whitley Bay, 55 Park View
Lettings (as a Tenant)
Rent PCM: £795
Postcode: NE29
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Rentals department lacks politeness, competence and constantly requires chasing to do the basic tasks.
Here are some examples, some less trivial than others:
- Mandatory inspection letters were hand delivered the day before inspection requested (but dated a week before) with the sentence 'if we are unable to gain access at the appointed time we will have no alternative but to charge £25'. had we not been able to change our plans at short notice we would have been charged.
- They almost cost us our right to vote, because they told us they had 'done everything' with the local authority. We found out they hadn't on polling day. Electoral services was one department they had not advised.
- not once was a phone call or email responded to without us having to chase, sometimes on several occasions, including when handing back the tenancy and arranging a checkout.
- for this "admin service" we paid a fee of 50% of a months rent. Avoid.
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