83% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
99% lettings fee satisfaction
Aug 15,2014
Aug 15,2014
2
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The first problem encountered through our dealings with Staples & King was the wrong information given to myself and my partner with regards to which properties were still available to rent. Various phone calls to different members of staff proved to be very contradictory and thus making booking a viewing exceptionally difficult, especially as we are not from the area.
After finally securing a viewing, which I assure you was no easy feat, we next encountered our next issue. The incompetency of the staff. We arrived for our viewing in plenty of time, only for the agent to arrive late. On top of this the agent claimed she had brought the wrong set of keys for the house, which meant we had to wait around even longer to be shown around the property. When we finally got inside the building, we were offered hardly any information at all, despite asking questions. Despite this we liked the property and decided to go ahead and begin the application process.
In the offices of Staples & King, we were treated very well, and we filled in all the appropriate forms, except for one which required a signature from a person who could not be present. We straight away went on to sort this, with the assurance from the letting agents that all foreseeable viewings had been postponed to give us the best chance of securing the property. So understandably we were shocked when we received a phone call two days later informing us that another couple had expressed interest in the property, and they had therefore been given priority.
After a fraught week, we received a phone call from the agents informing us that the other couple had dropped out and that the property was still available if we were interested. Unfortunately, despite our bad experience with the agent, we agreed to go forward with the application as we had still not found any other property satisfactory. The deposit was paid which was a relief, however any emails that we sent with questions about the moving in date were either ignored, or answered incorrectly or in a rather accusing manner that implied that we'd asked something stupid or inappropriate. After the deposit was paid, we awaited confirmation that our (large sum of) money had reached their accounts, and that it was all accounted for. Unfortunately we never received any such confirmation, and upon calling to enquire about this, were told that we would be called back later. This was a over a week since the money had been transferred. An standing order form was sent to us, which upon reading closely held wrong information, which we informed the agents about and we were assured that a revised copy would be sent over to us. When this did not happen, another phone all was made to enquire, only to be chagrined about our lack of filling in the form, which we had not received.
All in all our experience with Staples & King was not what we expected from a supposedly reputable and professional firm, and we would definitely not recommend to anyone.
After finally securing a viewing, which I assure you was no easy feat, we next encountered our next issue. The incompetency of the staff. We arrived for our viewing in plenty of time, only for the agent to arrive late. On top of this the agent claimed she had brought the wrong set of keys for the house, which meant we had to wait around even longer to be shown around the property. When we finally got inside the building, we were offered hardly any information at all, despite asking questions. Despite this we liked the property and decided to go ahead and begin the application process.
In the offices of Staples & King, we were treated very well, and we filled in all the appropriate forms, except for one which required a signature from a person who could not be present. We straight away went on to sort this, with the assurance from the letting agents that all foreseeable viewings had been postponed to give us the best chance of securing the property. So understandably we were shocked when we received a phone call two days later informing us that another couple had expressed interest in the property, and they had therefore been given priority.
After a fraught week, we received a phone call from the agents informing us that the other couple had dropped out and that the property was still available if we were interested. Unfortunately, despite our bad experience with the agent, we agreed to go forward with the application as we had still not found any other property satisfactory. The deposit was paid which was a relief, however any emails that we sent with questions about the moving in date were either ignored, or answered incorrectly or in a rather accusing manner that implied that we'd asked something stupid or inappropriate. After the deposit was paid, we awaited confirmation that our (large sum of) money had reached their accounts, and that it was all accounted for. Unfortunately we never received any such confirmation, and upon calling to enquire about this, were told that we would be called back later. This was a over a week since the money had been transferred. An standing order form was sent to us, which upon reading closely held wrong information, which we informed the agents about and we were assured that a revised copy would be sent over to us. When this did not happen, another phone all was made to enquire, only to be chagrined about our lack of filling in the form, which we had not received.
All in all our experience with Staples & King was not what we expected from a supposedly reputable and professional firm, and we would definitely not recommend to anyone.
What agent could do to change your mind?
More information when viewing the property would have been greatly appreciated, as well as more approachable attitude, and regular updates with the progress of the application. It would also be nice not to be talked to in a patronising manner, or discouraged from contacting the agent through the rude behaviour we experienced.Attached Filesnbsp;
Comment on agent fees
Agents fees were satisfactory. However it was the lack of effort put in to earning these fees, and the lack of communication upon receipt of them which was very poor.
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Latest Reviews
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reviewed by 'MaryWright'
20th Oct 2017
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Opening Hours
Address
Staples & King
33 Elmshott Lane
Slough
Berkshire
SL1 5QS
01628 661464
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 100% | £125,000 | £430,000 |
| Lettings | 92% | 99% | £700 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 1 | 11 | 4 | 6 | 0 | 3 | 1 | 0 | 7 |
Areas covered
- SL1
- SL2
- SL3
- SL4
- SL6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
No Properties
Jul 04,2021
Jul 04,2021
0
people found
this helpful
this helpful
I sold a house through Staples and King and they did an excellent job throughout. I dealt with Richard and David who are both extremely knowledgeable and provided sound advise. Claire did an amazing job chasing all the parties in the chain to help us ...
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Apr 09,2020
Apr 09,2020
0
people found
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Hi, Staples & Kings have been very professional and helpful in managing the tenancy agreement and proceedings. The team is very helpful and guided me and my family through out our 18 months stay in the property....
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Nov 22,2018
Nov 22,2018
0
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This is a genuinely good team. I sold my property within 2 weeks of instructing them and the transaction was smooth and painless. Having used them previously when looking for properties, I trusted the team to go out of their way to find me potential buyers. ...
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Comment on agent fees
Good comms. Polite and professional.
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Jul 16,2018
Jul 16,2018
2
people found
this helpful
this helpful
I had arrangement with them to visit two houses. It was a hot day. I missed the appointment 5 minutes. Their agent was gone a minute or two before. They did not try to contact me to find what made me late. When called their office ...
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Comment on agent fees
does not apply
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Nov 17,2017
Nov 17,2017
0
people found
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Staples & King helped me with finding new tenants for my property- I was very pleased with the tenants found & Beverley made the entire process so easy. I recommend 100%....
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Comment on agent fees
Reasonable
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Oct 20,2017
Oct 20,2017
0
people found
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this helpful
Over many years Rachel has proved to be a very reliable, helpful and efficient agent.
She is an excellent problem solver and will go out of her way to ensure any property issues are speedily dealt with.
I have no hesitation in recommending her to ...
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Comment on agent fees
A fair rate for excellent service.
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Oct 19,2017
Oct 19,2017
0
people found
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When we found our property everything was straight forward and easy to understand, very efficient service always kept informed until we moved in. After service still exceptional and all staff are friendly and polite to speak to....
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Comment on agent fees
Good
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Oct 14,2017
Oct 14,2017
0
people found
this helpful
this helpful
I've found Staples & King to offer a friendly and efficient service. They are also quick to respond to any questions or requests, and they offer sound advice on various legal requirements and procedures related to letting....
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Comment on agent fees
Good (competitive in the market)
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Oct 13,2017
Oct 13,2017
1
people found
this helpful
this helpful
I have several properties that I let out with Staples & King, I only use them as they provide a really good service. I would definitely recommend. Beverley, in particular is always helpful...
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Comment on agent fees
Good
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Oct 13,2017
Oct 13,2017
1
people found
this helpful
this helpful
Both my husband and I are extremely pleased with Staples and King. Using the agent has taken all the hassle away from us as landlords. All of the staff that we have dealt with are very professional and highly efficient. Although I have named Emma ...
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Comment on agent fees
My husband and I feel that the fees are fair.
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“Very polite and professional. Gets things done promptly. Understanding. Staples &......”
Oct 12,2017
Oct 12,2017
1
people found
this helpful
this helpful
Very polite and professional. Gets things done promptly. Understanding. Staples &King are very reasonable regarding price. Can adjust contract slightly as per my needs....
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Comment on agent fees
No comments as i have limited experience dealing with agents but f4om my experience, very reasonable
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Oct 12,2017
Oct 12,2017
1
people found
this helpful
this helpful
As a landlord we have been using Staples & King for over 4 years and have found the fully managed service to be excellent. Professional, timely, helpful and deals proactively with any issues/challenges as well as keeping good communication lines...
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Comment on agent fees
Value for money....very good service for fees paid...as it should be.
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Oct 12,2017
Oct 12,2017
1
people found
this helpful
this helpful
I just let my seventh rental property through Staples & King and have found them to always work efficiently and competantly. I live and work in Germany now and have no hesitation in leaving them to look after all my rental properties.
I dealt with Beverley ...
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Comment on agent fees
Good value
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Oct 12,2017
Oct 12,2017
2
people found
this helpful
this helpful
Good communication. Information and quick call return. Also there to help. Good rent price and quick to help if any property issues...
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Comment on agent fees
Same as the others
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Oct 12,2017
Oct 12,2017
1
people found
this helpful
this helpful
We have been using this branch for over ten years. David King when we sold a flat. And then as letting agents. They have always been very prompt, efficient, courteous, helpful and friendly. All the staff are extremely good ar what they do. We cannot ...
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Comment on agent fees
Fees (letting agents) are fair but higher than elsewhere.
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Oct 11,2017
Oct 11,2017
1
people found
this helpful
this helpful
First time using Staples & King to let out one of my properties. Beverley was particularly helpful & always available & supportive through the whole process. Very pleased with the service!...
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Comment on agent fees
Good value for a quality service
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Oct 11, 2017
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(1)
Dear Sandra
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Richard King, Director ...
Oct 11,2017
Oct 11,2017
1
people found
this helpful
this helpful
Have found Staples & King to be an excellent agent who always keep us up to date with any issues and are always polite and helpful...
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Comment on agent fees
Good
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Yes
Oct 11,2017
Oct 11,2017
1
people found
this helpful
this helpful
Laura has been the best agent we've spoken to during our search and move into the property . She listened to our needs and matched accordingly with our budget . Laura was happy to drive us round the area between property viewings and remained in contact with ...
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Comment on agent fees
The fees were made very clear from the start and Laura ensured that we had all the information regarding total moving in costs well in advance.
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Sep 29,2017
Sep 29,2017
1
people found
this helpful
this helpful
A very helpful and kind agent,high commitment to its job and definitely the best agent that I've had to deal with until now.Thank you!...
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Comment on agent fees
Everything has been done very smooth and easy as well. Acceptable fees and A++ services for me and my family.
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Oct 11, 2017
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(1)
Dear Sirs
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Richard King, Director ...
Aug 25,2017
Aug 25,2017
2
people found
this helpful
this helpful
This was the first experience I've had with an Estate Agent and my oh my did I make the wrong selection to market and sell my property with them. It took a week to put the For Sale board up, 2 weeks to do the floor ...
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Comment on agent fees
you get what you pay for
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Oct 11, 2017
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Dear Ms Scully,
I was extremely sorry to read of your dissatisfaction with your experiences with Staples & King, especially as you had been recommended to us by a friend who had previously been more than happy with the quality of service received and indeed we have now successfully sold over 2500 properties since opening in 2003. I do genuinely wish you well for the future.
Kind Regards
Richard King, Director ...
Mar 03,2017
Mar 03,2017
1
people found
this helpful
this helpful
Seemless, smooth service from start to end with the 'care factor' given throughout. Chanelle was warm, friendly and took care of everything....
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Comment on agent fees
Really reasonable. I paid £400+ on a previous tenancy and had to sort out the lion's share of the paperwork by myself.
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Oct 11, 2017
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Dear Zoe,
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Richard King, Director ...
Feb 10,2017
Feb 10,2017
1
people found
this helpful
this helpful
Excellent customer service. I let my properties with a number of agents over the years and I can honestly say that Staples & King give 100%. They conducted viewings & found suitable tenants within 5 days. I have taken the fully managed service & am very pleased so far....
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Comment on agent fees
Good
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Oct 11, 2017
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Dear Ms Singh,
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Richard King, Director ...
Jan 31,2017
Jan 31,2017
2
people found
this helpful
this helpful
Just wanted to say thank you to you guys, have been an agent myself for over 20 years and now as a clerk I have met a number of agents and processes (as you can imagine).
Some horrifing in procedures and lack of customer service.
You ...
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Oct 11, 2017
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Dear Tracy,
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Richard King, Director ...
Oct 18,2016
Oct 18,2016
2
people found
this helpful
this helpful
I would not recommend them to anyone. The staff are unprofessional, unhelpful and very rude. I had called them requesting to view a property and the agent was being difficult and did an amazing job in making sure I don't make an offer. If you ...
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Aug 25,2016
Aug 25,2016
1
people found
this helpful
this helpful
Staples & King Slough; I went into this agency and dealt with as Sales Rep who was proud and spoke to me like I was nothing and treated me differently because I'm not a British National. Sh did not know whether Germany needs a visa to ...
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Comment on agent fees
‚£250 non refundable
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Sep 17,2014
Sep 17,2014
2
people found
this helpful
this helpful
Excellent service received from the Lettings department. My property is managed by Staples and King and they are always happy to help and answer any questions I have regarding my property. Big thank you to Scott and the girls in Lettings....
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Comment on agent fees
Compared to other agents the fees are minimal. Very good
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Sep 16,2014
Sep 16,2014
0
people found
this helpful
this helpful
From our first contact with Staples & King, we found them to be extremely professional. Richard and Clare were particularly helpful in handling the sale of my property and I would have absolutely no hesitation in recommending them to anybody. I had previously had dealings with ...
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Sep 16,2014
Sep 16,2014
0
people found
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this helpful
From my first dealings with Staples & King, I found them to be extremely helpful despite selling my own property via one of their competitors of whom (shall I say) where completely useless. Clare in the sales progression team was always there to hold my hand ...
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Sep 14,2014
Sep 14,2014
0
people found
this helpful
this helpful
The Estate Agents kept me well informed and followed up any requests I made very quickly. I was impressed with the overall service and buying my first property was a relatively smooth and stress free process....
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Sep 12,2014
Sep 12,2014
0
people found
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this helpful
We have currently brought and sold our home with Staples & King from the start they were always helpful. Never did they complain when I phoned to ask questions about the sell or the purchase. Very friendly team, thank you...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:29 PM 01/02/2017 by Richard King
