100% lettings valuation accuracy
85% lettings fee satisfaction
Aug 08,2014
Aug 08,2014
5
people found
this helpful
this helpful
Awful customer service - unfriendly staff, less than half of the problems with the house that we raised were actually dealt with, and those that were eventually dealt with were done after weeks of phone calls and emails. Some of these issues were quite serious e.g. our fire alarm never worked, and we mentioned this several times and nothing was ever done.
Poor housing quality - house was generally very poor, and was falling to pieces by the end of our tenancy, and they claimed it was us who caused this damage. When we moved in to the house, it was completely filthy e.g. cigarette butts under the beds, and a sink full of dirty dishes.
Overcharging in our deposits, and attempts to convince us that we still owed rent at the end of the tenancy, when this was simply not the case.
Although they glamourise their houses with big tv's and false promises, taking as much money from their tenants seems to be their only motive. I highly recommend anyone considering becoming one of their tenants to look elsewhere instantly.
Poor housing quality - house was generally very poor, and was falling to pieces by the end of our tenancy, and they claimed it was us who caused this damage. When we moved in to the house, it was completely filthy e.g. cigarette butts under the beds, and a sink full of dirty dishes.
Overcharging in our deposits, and attempts to convince us that we still owed rent at the end of the tenancy, when this was simply not the case.
Although they glamourise their houses with big tv's and false promises, taking as much money from their tenants seems to be their only motive. I highly recommend anyone considering becoming one of their tenants to look elsewhere instantly.
What agent could do to change your mind?
Significantly improve customer service and quality of housing.Attached Filesnbsp;
Comment on agent fees
Fees were high for the area, but this was understandable as the location was idea (very close to university) and the house included 8 bedrooms. However the quality of the interior was very poor - things broke without even being touched, and bathrooms and the kitchen was filthy beyond the point of being cleanable.
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Latest Reviews
6th Feb 2024
reviewed by 'Muideen R Gbadamosi'
9th Dec 2022
reviewed by 'Polly Dennett'
12th Oct 2022
reviewed by 'Georgie Housby'
22nd Sep 2022
reviewed by 'GH'
13th Aug 2022
reviewed by 'Caroline'
6th Aug 2021
reviewed by 'Priya'
Opening Hours
Address
Easy Lettings (Birmingham) Ltd
545 Bristol Road
Selly Oak,Birmingham
West Midlands
B29 6AU
0121 472 6969
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 85% | £260 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 17 | 5 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 06,2024
Feb 06,2024
1
people found
this helpful
this helpful
Easy lettings is the best lettings agents in the UK. My first experience with them make me to refers five different people to them and the report were all friendly. In fact one of the person said he will remain with them until when he ...
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Dec 09,2022
Dec 09,2022
0
people found
this helpful
this helpful
Easy Lettings are such a great company. We are in one of their student houses - it's beautiful with big rooms, a big garden that the landlord takes care of, really affordable rent and very homely. The landlord has been over within an hour or ...
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Oct 12,2022
Oct 12,2022
0
people found
this helpful
this helpful
Our experience with Easy Lettings has been great. We are 5 students living in one of their properties on Raglan Road in Balshall Heath and we love it. It is a beautiful property, the rooms are big and we have a lovely garden. It isn’t ...
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Sep 22,2022
Sep 22,2022
0
people found
this helpful
this helpful
I've been with easy lettings for 2 years and all my friends have continued with them as well. They are very good with fixing major issues e.g. getting new fridges and boilers. The benefit of using this agency is that all maintenance issues go through ...
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Aug 13,2022
Aug 13,2022
0
people found
this helpful
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I have been using Easy Lettings mis for 4 years - they are head and shoulders the best letting agent I have ever used.
Their communications are excellent and they are a really efficient in the letting of my property.
Mr Hussain leads by example and ...
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Aug 06,2021
Aug 06,2021
1
people found
this helpful
this helpful
Highly recommend this letting agent, The landlord and the family help a lot to make sure there are no problems. They also accommodate for any issues and Do the best they can to help out And make sure the tenant is comfortable. Their newly refurbished ...
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Oct 20,2020
Oct 20,2020
0
people found
this helpful
this helpful
Really pleased with Easy lettings. They found us a house that matched our needs and expectations. The house was redecorated over summer so we arrived to freshly painted walls and changed carpets. Spacious bedrooms and well looked after kitchen, bathroom and the common room. Mr ...
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Oct 09,2019
Oct 09,2019
2
people found
this helpful
this helpful
We had a great experience with easy lettings, the staff have been friendly and helpful and our problems in the house fixed quickly. No problem seems too small and staff have come out of hours to help. I would highly recommend!...
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Oct 05,2019
Oct 05,2019
3
people found
this helpful
this helpful
Easy Lettings have been great with us- they convinced our landlady to change our boiler when it broke and following this had it very quickly fully replaced. They also come out at weekends to fix things, from minor issues to larger ones. They also made ...
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Apr 04,2019
Apr 04,2019
3
people found
this helpful
this helpful
Easy Lettings just to say thanks for continuously providing reliable services since I started using your services about 3 years ago - great staff and keep it up....
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Comment on agent fees
Reliable service
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Jan 27,2019
Jan 27,2019
5
people found
this helpful
this helpful
We have been with Easy Lettings since September and have had a fantastic experience with them. Mr Hussain has made this possible and has gone out of his way to ensure we are all living comfortably. We have had a couple of issues with things ...
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Comment on agent fees
Mr Hussain has never charged us for his help. Today he unjammed a door lock free of change (which would have cost £85).
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Jan 11,2019
Jan 11,2019
5
people found
this helpful
this helpful
Easy Lettings have managed my house for many years, consistently providing a high quality service. I whole heartedly recommend them....
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Comment on agent fees
Worth every penny!
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Jan 08,2019
Jan 08,2019
5
people found
this helpful
this helpful
After letting under Easy Lettings for nearly 4 years, we've had no issues of note.
When informed of an issue, the company responds very quickly - in our most recent issue, the central heating stopped working, and within 2 hours a member of their team were at ...
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Comment on agent fees
The administration fees on signing a new contract are reasonable, and a small price to pay considering the service we have received.
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Dec 15,2018
Dec 15,2018
0
people found
this helpful
this helpful
Through one year of rent with them , they are very helpful, reply to all my emails and calls.
If there is any problem, they try to fix it rapidly. I requested to move to new flat and they help me to find an amazing one ...
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Comment on agent fees
Very good and cheaper than many agencies.
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Nov 27,2018
Nov 27,2018
5
people found
this helpful
this helpful
Very friendly and quick to respond. Throughout my 3 years of renting through EasyLettings, they have constantly replied back to my emails and phone calls, fixing any problems within the same day. Not long ago the tap in our house was leaking excessively, and I only ...
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Comment on agent fees
Very Good
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May 17,2018
May 17,2018
3
people found
this helpful
this helpful
Poor customer service in their office and in dealing with house issues such as faulty boilers and other utilities. The customer service for flat issues is amateur and horrendously slow, and the office staff are clearly uninterested. Loads of potential "administrative fees' which will inevitably ...
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Comment on agent fees
My flat was cheap, but the decor and utilities are also falling apart and decades old.
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May 04,2017
May 04,2017
3
people found
this helpful
this helpful
Worst agent ever. No repairs within a week upon reporting. Rude staff, even worse landlords, letting out the house with malfunctioning heating in Autumn and didn't care to repair it before we move in. Absolutely unfair price and £50 administrative fees for such a problematic house....
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Feb 01,2017
Feb 01,2017
3
people found
this helpful
this helpful
The worst letting agency in birmingham. Rude staff, landlords that let themselves in at any time of day. No repairs get done within a week of reporting them. And you will never see your deposit again....
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Comment on agent fees
You won't ever get your deposit back.
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Nov 07,2016
Nov 07,2016
3
people found
this helpful
this helpful
I had the best experience with Easy lettings. I was trying to get a house for the first time and the service they provided made it an easy and pleasant process....
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Comment on agent fees
The fees are good.
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Nov 03,2016
Nov 03,2016
3
people found
this helpful
this helpful
Absolutely fantastic customer service, very friendly and great to work with. Helped me with my query swiftly and efficiently, 100% would recommend...
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Nov 03,2016
Nov 03,2016
2
people found
this helpful
this helpful
They provide a wonderful service and they are so helpful. As people they were easy going and helped me and my friends find a place which was close to the uni campus. From all the organistions that we looked at easy lettings just helped more ...
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Comment on agent fees
Very good and very satisfiying
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Nov 01,2016
Nov 01,2016
1
people found
this helpful
this helpful
Poor customer service and communication. Poor maintenance. Poor rent system, especially if you go via their direct devit system. Beware. Probably only useful if you're desperate. You get what you pay for couldn't be any truer....
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Comment on agent fees
Paper work fees decent.
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Aug 28,2015
Aug 28,2015
2
people found
this helpful
this helpful
Great service, they were so down to earth and put us at ease.
They didnt mind keeping their office open half and hour after closing while we were still looking around houses. The staff were really friendly and helped us look until we were really ...
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Jun 12,2015
Jun 12,2015
2
people found
this helpful
this helpful
Please do not bother with this agency. The staff (three girls) is very unfriendly and quite arrogant. It seems as they have been forced to do this job. They dont appear willing to help you find a house or anything....
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Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
wow, where to begin...
me and my friends are first years and currently in uni halls...which cost A LOT!
we found some great properties listed with easy lettings and viewed some on Friday... think we fell in love! the house we picked is amazing!!!!!!!!!!!!!!!!!!!!
...
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Comment on agent fees
cheapest we found
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Aug 08,2014
Aug 08,2014
5
people found
this helpful
this helpful
Awful customer service - unfriendly staff, less than half of the problems with the house that we raised were actually dealt with, and those that were eventually dealt with were done after weeks of phone calls and emails. Some of these issues were quite serious ...
read full review
read full review
What agent could do to change your mind?
Significantly improve customer service and quality of housing.Attached Filesnbsp;
Comment on agent fees
Fees were high for the area, but this was understandable as the location was idea (very close to university) and the house included 8 bedrooms. However the quality of the interior was very poor - things broke without even being touched, and bathrooms and the kitchen was filthy beyond the point of being cleanable.
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Yes
Yes
Feb 19,2014
Feb 19,2014
5
people found
this helpful
this helpful
I requested that my property was advertised on Easy Lettings website. I specifically requested that the photos I had sent to them were used to accompany the advert as the photos were new. I received an email from **t Easy Lettings to say that my ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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