0% lettings valuation accuracy
55% lettings fee satisfaction
Aug 08,2014
Aug 08,2014
2
people found
this helpful
this helpful
In all honesty, I don't think I know of anyone who's had a good experience with Mistoria.
Fair enough, while we were looking for our second year house, we never really looked at reviews. Every lettings site was dominated by Mistoria houses, and the 'newly refurbished' ads and bills-inclusive options seemed too good to be true. The staff were more than happy to show us round on multiple occasions. (The second time we went to view our house, it was being completely redecorated - "EXCELLENT", we thought.) However, pop your name on the dotted line and that's where everything changes.
On moving in everything seemed fine (other than the unmentioned appearance of a building site practically outside of our front door), yet the problems soon started to appear.
The oven didn't work, half of the furniture was broken (beds, chairs, tables included) and the all-inclusive internet was useless unless you pretty much sat on the router.
One night, all of the electrics blew in the house and we had no idea where the fusebox was. I gave Alex the maintenance guy a quick call to ask where it was, and clearly told him that we had sorted it. However, he then turned up at the house unneeded, which we were charged £50 for. When I called to argue the charge, I was told "well, would you have rather stayed in the dark?", because fixing it ourselves was clearly unimaginable to them.
The shower leaked every time somebody used it, coming through the ceiling below and causing massive damp patches in the walls. I first reported it back in October 2013, and by November 2013, somebody had popped while we were all out on a uni field trip and painted over it! Yep, that's how Mistoria maintenance work! Of course this didn't help the situation, and despite calling them at least every couple of weeks to chase it up, by the time we moved out in June 2014, there were at least three holes where the ceiling had worn through and the beginnings of black mould spores in the damp walls, yummy!
The roof of our kitchen leaked every time it rained heavily - it's Manchester, it happens A LOT - and we'd have water running straight down the wall from the ceiling, over the light switch, and leaving a puddle on the floor. After a few weeks, they eventually got someone out to replace the lead on the roof. A week later, in true Mistoria style, the leak started again.
Back in March we had a few days of gale force winds and rain, during which our rotting basement window frame gave up and the entire thing fell through. The basement is accessible from the back 'garden', and from there you can walk straight on up into the living room. We were literally left open, no security at all, and despite calling them the morning after it happened, NOTHING. No sympathy, no concern. Somebody turned up (unannounced) to measure it for a new one around the end of May ( 2 months after it broke!!!) and that was the last we heard, moving out still with no window.
Forget about them giving you 24 hours notice to enter the property - on several occasions we'd come home to find that somebody had been in the house. The day after we moved in, in fact, we were sat in the lounge watching TV for Mish (the company CEO!!!) to come strolling into the room in a pair of jogging bottoms, saying "Oh, I didn't realise you'd moved in."
The 'bills-inclusive" package is something that everyone should be VERY aware of. At several points throughout the year, we'd receive a hand-posted letter to tell us how much we had overused. The allowance that you receive is never mentioned until you move in, and even then you'll only find it in very small print in your "super-useful" Mistoria handbook. After one letter stating that we had overused by over £400, I emailed April (who deals with utilities) and told her to reassess it as it just wasn't possible. Suddenly, our overuse total miraculously halved. NOTE - one of my friends who also lived in a Mistoria property asked for her £1000+ bill to be reassessed to find that it was only around £26!!!
I hoped it would all be over from the day we left Mistoria, but it hasn't ended there. Their website clearly states a ten day turnaround on deposits from the end of the contract, 38 days later and surprise! We've still got nothing back.
Honestly, just save yourselves the hassle and go elsewhere.
Fair enough, while we were looking for our second year house, we never really looked at reviews. Every lettings site was dominated by Mistoria houses, and the 'newly refurbished' ads and bills-inclusive options seemed too good to be true. The staff were more than happy to show us round on multiple occasions. (The second time we went to view our house, it was being completely redecorated - "EXCELLENT", we thought.) However, pop your name on the dotted line and that's where everything changes.
On moving in everything seemed fine (other than the unmentioned appearance of a building site practically outside of our front door), yet the problems soon started to appear.
The oven didn't work, half of the furniture was broken (beds, chairs, tables included) and the all-inclusive internet was useless unless you pretty much sat on the router.
One night, all of the electrics blew in the house and we had no idea where the fusebox was. I gave Alex the maintenance guy a quick call to ask where it was, and clearly told him that we had sorted it. However, he then turned up at the house unneeded, which we were charged £50 for. When I called to argue the charge, I was told "well, would you have rather stayed in the dark?", because fixing it ourselves was clearly unimaginable to them.
The shower leaked every time somebody used it, coming through the ceiling below and causing massive damp patches in the walls. I first reported it back in October 2013, and by November 2013, somebody had popped while we were all out on a uni field trip and painted over it! Yep, that's how Mistoria maintenance work! Of course this didn't help the situation, and despite calling them at least every couple of weeks to chase it up, by the time we moved out in June 2014, there were at least three holes where the ceiling had worn through and the beginnings of black mould spores in the damp walls, yummy!
The roof of our kitchen leaked every time it rained heavily - it's Manchester, it happens A LOT - and we'd have water running straight down the wall from the ceiling, over the light switch, and leaving a puddle on the floor. After a few weeks, they eventually got someone out to replace the lead on the roof. A week later, in true Mistoria style, the leak started again.
Back in March we had a few days of gale force winds and rain, during which our rotting basement window frame gave up and the entire thing fell through. The basement is accessible from the back 'garden', and from there you can walk straight on up into the living room. We were literally left open, no security at all, and despite calling them the morning after it happened, NOTHING. No sympathy, no concern. Somebody turned up (unannounced) to measure it for a new one around the end of May ( 2 months after it broke!!!) and that was the last we heard, moving out still with no window.
Forget about them giving you 24 hours notice to enter the property - on several occasions we'd come home to find that somebody had been in the house. The day after we moved in, in fact, we were sat in the lounge watching TV for Mish (the company CEO!!!) to come strolling into the room in a pair of jogging bottoms, saying "Oh, I didn't realise you'd moved in."
The 'bills-inclusive" package is something that everyone should be VERY aware of. At several points throughout the year, we'd receive a hand-posted letter to tell us how much we had overused. The allowance that you receive is never mentioned until you move in, and even then you'll only find it in very small print in your "super-useful" Mistoria handbook. After one letter stating that we had overused by over £400, I emailed April (who deals with utilities) and told her to reassess it as it just wasn't possible. Suddenly, our overuse total miraculously halved. NOTE - one of my friends who also lived in a Mistoria property asked for her £1000+ bill to be reassessed to find that it was only around £26!!!
I hoped it would all be over from the day we left Mistoria, but it hasn't ended there. Their website clearly states a ten day turnaround on deposits from the end of the contract, 38 days later and surprise! We've still got nothing back.
Honestly, just save yourselves the hassle and go elsewhere.
Comment on agent fees
Over ‚£1800 per month for a 5 bedroomed house, and it was too much hassle to come and secure it for us?
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reviewed by 'Charles'
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reviewed by 'Lucy'
17th Aug 2020
reviewed by 'Conor'
Opening Hours
Address
Mistoria Estate Agents
10 Broughton Road
Salford,Manchester
Greater Manchester
M6 6LS
0161 707 6106
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 55% | £347 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 22 | 22 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- M6
- M5
- M7
- L7
- L15
- PR1
- L8
Services offered
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- Block Management
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- Conveyancing
- Mortgage Advice
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Nov 07,2023
Nov 07,2023
2
people found
this helpful
this helpful
Trying to recover my deposit and that staff at Mistoria are unwilling / unable to help me. You would have thought this is something that is done often so they would be well versed in the process.
I think Laura is new as her ability to ...
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Nov 03,2022
Nov 03,2022
3
people found
this helpful
this helpful
IF YOU CAN GO WITH ANYONE ELSE, DO IT! They take weeks to reply if they do at all, they never answer phone calls. For example our only fridge freezer broke and they didn’t reply for over a week and are still waiting for ...
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Mar 28, 2023
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Hi, I,m currently writing a report on mistoria. I am collecting complaints about them. If you are interested, i would to interview about your experience ? ...
Sep 22,2022
Sep 22,2022
0
people found
this helpful
this helpful
Spoke with Dewi from the Salford branch, whilst there was nothing available he went out of his way to recommend what to do to find another place and to ensure he could still help me with what I'm looking for.
Highly professional agent, and pleasant ...
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Mar 03,2021
Mar 03,2021
5
people found
this helpful
this helpful
Don't stay with mistoria. Wouldn't recommend it at all, you can stay with other companies in the area for the same price that are more helpful, more clean, and worth more for your money.
When we moved in, the property was filthy and the bins ...
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Aug 17,2020
Aug 17,2020
2
people found
this helpful
this helpful
The house they let to us had so much wrong with it, fly infestations, fridge/freezer left with floating food in trays full of dirty water, all beds broken. Toilet was full of sh*t stains! Dust everywhere and they pick and choose what messages ...
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Feb 21,2019
Feb 21,2019
4
people found
this helpful
this helpful
Promises made about cleaning and repairs before contract signed were not kept, standard licensing terms, fire safety regulations and codes of practice blatantly ignored, and as others have reported, the agents and their contractors frequently let themselves into the property using a key without notice, ...
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Comment on agent fees
Fees should be refunded in full
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Jan 04,2019
Jan 04,2019
2
people found
this helpful
this helpful
Put bluntly this agency ruined what should have been an experience to remember. We saw the house and noticed a few faults and were assured this would be sorted before we moved in. When we did move in the house was in a worse state ...
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Comment on agent fees
Extortionate considering faults
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Nov 16,2017
Nov 16,2017
3
people found
this helpful
this helpful
I'll make this quik!!! AVOID AT ALL COST!!!
list of problems that we lived with and never got resolved by mistoria:
Living with mice in all rooms for 6 months.
Staff requesting entry under the 24hrs requested.
Contractors and staff walking into the property with no ...
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Comment on agent fees
Overpriced but most student accommodation is. If id of known the problems i was yet to face i wouldnt have paid more than £200 a month.
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Nov 16,2017
Nov 16,2017
2
people found
this helpful
this helpful
I'll make this quik!!! AVOID AT ALL COST!!!
list of problems that we lived with and never got resolved by mistoria:
Living with mice in all rooms for 6 months.
Staff requesting entry under the 24hrs requested.
Contractors and staff walking into the property with no ...
read full review
read full review
Comment on agent fees
Overpriced but most student accommodation is. If id of known the problems i was yet to face i wouldnt have paid more than £200 a month.
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Nov 08,2017
Nov 08,2017
0
people found
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The house had a few minor problems with it over summer, when we moved in we notified Mistoria and they sent somebody round the next day to fix it. No problems so far and the staff of Mistoria constantly emai, updating you regarding what needs ...
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Comment on agent fees
I think that £400 a month is more reasonable price than £433.33 if you have the down stairs room
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Oct 09,2017
Oct 09,2017
3
people found
this helpful
this helpful
The office refused to return our deposits without giving any reason. Ignored my calls and emails, and picked up only when calling from a different number. Constantly postponing to the point that after 4 months we had to resort to the deposit protection service who returned ...
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Oct 02,2015
Oct 02,2015
1
people found
this helpful
this helpful
I wish I had seen the reviews but it as part of a group so I didn't. Worst company ever!
Not only did the listing lie about a dishwasher, when we got to the property, they obviously hadn't checked over anything!!
Furniture was broken, mould ...
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What agent could do to change your mind?
All bills inc. we never went over but not worth it for the lack of 'service'Attached Filesnbsp;
Comment on agent fees
All bills inc. we never went over but not worth it for the lack of 'service'
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Nov 20,2014
Nov 20,2014
0
people found
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I switched to Mistoria after a disappointing experience with another agent. I had to search for a property as a lone tenant as many of the people on my course lived in the area and with parents, I moved up from Swansea and lived in ...
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Oct 27,2014
Oct 27,2014
0
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I used this agent while searching for a 5 bed student house let. Although when I first rang they didn't have anything suitable at the time, but they rang us immediately when something came up within our budget.
They were efficient in setting up a viewing ...
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Sep 16,2014
Sep 16,2014
0
people found
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Pam Higham has been very helpful and supportive during the whole process. She was very friendly and responsible. She kepts things on the right track and provided extra support when we ran into an issue with one of our group who ended up dropping out ...
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Sep 14,2014
Sep 14,2014
3
people found
this helpful
this helpful
My dealings with the Mistoria Group has been a complete nightmare from start to finish. The communication between staff members within the company is nothing less than appalling, the staff are utterly incompetent and intimidating on occasions. when we moved in the property was in ...
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What agent could do to change your mind?
Everything. Employing competent staff who understand good customer service would be a start.Attached Filesnbsp;
Comment on agent fees
very expensive student housing especially for all of the problems we endured. not worth it at all.Attachments
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Sep 15, 2014
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We are disappointed to read your comments and we apologise for your experience. We are aware of the circumstances of your situation but want to stress that the problem wasn't structural.
Our contractors did attend the property when the leak was reported but were denied entry by yourself until after the council had visited. Unfortunately this took a month, in which time the problem had worsened.
When we were given access, the damage to the roof was repaired immediately. The cosmetic work to ...
Aug 27,2014
Aug 27,2014
0
people found
this helpful
this helpful
I would really reconnect using mistoria to help you rent. They have been fantastic in the initial search and after we chose a house. They have helped us with any questions or if we had any issues regarding the property. Overall brilliant experience moving and ...
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Aug 27,2014
Aug 27,2014
0
people found
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I registered with Mistoria Lettings to help find some accommodation for when I went back to Uni in the September. I was immediately impressed that they only sent me properties that fitted my search criteria instead of bombarding me with everything available.. Once the process ...
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Aug 14,2014
Aug 14,2014
0
people found
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No problems encountered with mistoria lettings. Moved in July 2013 with no issues, all pretty straight forward.
Communications were quick and helpful with a small maintenance issue being dealt with within a couple of days after notifying them.
Have now transferred to another one of mistorias ...
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Aug 08,2014
Aug 08,2014
2
people found
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this helpful
In all honesty, I don't think I know of anyone who's had a good experience with Mistoria.
Fair enough, while we were looking for our second year house, we never really looked at reviews. Every lettings site was dominated by Mistoria houses, and the 'newly ...
read full review
read full review
Comment on agent fees
Over ‚£1800 per month for a 5 bedroomed house, and it was too much hassle to come and secure it for us?
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Aug 08,2014
Aug 08,2014
0
people found
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Having seen some negative reviewed on this site I'm sorry other students didn't have the same experience I did, myself and 4 friends stayed in one of the newly renovated properties in Liverpool yes there were a number of teething issues at the beginning of our ...
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Aug 07,2014
Aug 07,2014
2
people found
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this helpful
I may be a student, but I'm not an idiot. Mistoria are the worst company I have ever had to deal with, they take too long to respond to emails and when you call up you are always passed onto someone else who always happens ...
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Comment on agent fees
I found my rent an acceptable price due to bills being included, however this is the only thing I can positively comment on regarding this letting agency.
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Jul 29,2014
Jul 29,2014
0
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We received Brilliant service from mistoria! We would definitely recommend! The staff were Polite and very helpful! No problems at all...
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Jul 10,2014
Jul 10,2014
0
people found
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I have just moved into a house provided by mistoria, myself and 3 others spent weeks trying to find a decent property at good prices we found a few that we're okay but we went on to find mistoria who helped us out massively by showing ...
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Jul 08,2014
Jul 08,2014
0
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Mistoria letting agents are nothing more that a complete cowboy company. They make their money by using stiff arm bully tactics on vulnerable students. The agents are slow and unwilling to help with anything that needs repair or replacement however they are plenty quick enough ...
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Jul 09, 2014
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We're disappointed to hear this tenant felt they had such a negative experience with us.
It's hard to give a personal and full response to this tenant as we are unable to identify them from the comments left. All we can do is apologise if the feel they didn't get the service they expected and use the feedback to improve our service in the future.
There will be times when we don't quite get things right and there will always be differences of opinion but we are a professional company and uphol ...
Jun 13,2014
Jun 13,2014
0
people found
this helpful
this helpful
I have had nothing but excellent service from the mistoria team! We had a problem with our internet we called up and it was sorted out straight away, always helpful and brilliant to talk to I would definitely re recommend to anyone looking for a ...
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Jun 11,2014
Jun 11,2014
0
people found
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this helpful
I am a student living in one of mistoria lettings properties, I have been a tenant for almost 2 years now and I can honestly say they have been brilliant, we had a problem with my door handle so I rang them up and they sent ...
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Jun 11,2014
Jun 11,2014
0
people found
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I am really happy with the service provided by mistoria! Last year myself and five others starting looking for accommodation for our 2nd year in uni, none of us really knew how it all worked and what we were looking which is why we were ...
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Jun 08,2014
Jun 08,2014
0
people found
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Where to start? Unorganised, untrustworthy staff, the worst lettings company I have ever had to deal with!!!
There were numerous problems with our house (mainly leaks). We were told maintanance issues would be done in less than 7 days. We waited 4 months and we had leaks ...
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Jun 10, 2014
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We are fully aware of this tenant's experience and we've spent a lot of time handling this case.
We're sorry that she feels she had such poor service from us but as far as we are concerned, all protcol was followed and the necessary steps were taken with regards to maintenance issues, the check-out process and deposit dispute.
We always respond to any maintenance problem as soon as we are made aware of it. Some incidents that are complicated or on-going can require numerous visits and take lo ...
Apr 11,2014
Apr 11,2014
0
people found
this helpful
this helpful
My girlfriend and I were looking for accommodation to rent in a specific area because of the location of our jobs, and we also needed to move quickly to new a property.
After spending a few days ringing various agencies without success, I found the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:25 PM 31/10/2017 by allAgents
