50% sales valuation accuracy
100% sales fee satisfaction
Aug 07,2014
Aug 07,2014
2
people found
this helpful
this helpful
Bitterly dissapointed with customer service at this branch.
Firstly, when I asked agent about the property, she couldn't answer any questions, because she hadn't visited the place. I don't know if this is common place, but I was shocked she couldn't answer basic questions, like is it above a commercial property? If you are going to show prospective tenants around, you need to be able to answer their questions!!
When we arrived at the branch for the viewing, we were kept waiting 15minutes before walking down to the flat. When we got there, no one was in the flat (it was above a shop afterall), so agent had to run back to office to get keys, why didn't she bring them with her?? So we stood outside another building for another 20minutes. Agent returned without keys, someone else has them and hadn't returned them. I was so annoyed. What was the point of this charade?! It was so unprofessional and she clearly did not care less.
She told me about another viewing she had booked for me, without checking my availability, when I said I couldn't make it, I was working, she said the landlord won't be very happy with me for being messed about, I was absolutely stunned she had the nerve to say this to me!! My response was well you should have asked me when I was free to see it, rather than just assuming I would be free at 5pm on a weekday afternoon!!
She was rude and just looked at me as if I was from another planet. We then asked (believe it or not) if we could rearrange this viewing. She told me she would email me immediately with a list of free times, and some similar properties in the area. This was on Tuesday 5th Aug, I've still not heard from her, and I certainly won't be chasing them.
They charge around £500 for admin fees. Not at any point during my dealings with Foxtons, Hackney Mare St, have I felt that they would have deserved this fee. They were disorganised, rude, and late. I wander how they would have felt if I was late with payments??
Customer service goes a long way. I wouldn't ever chose to use this estate agents again!
Firstly, when I asked agent about the property, she couldn't answer any questions, because she hadn't visited the place. I don't know if this is common place, but I was shocked she couldn't answer basic questions, like is it above a commercial property? If you are going to show prospective tenants around, you need to be able to answer their questions!!
When we arrived at the branch for the viewing, we were kept waiting 15minutes before walking down to the flat. When we got there, no one was in the flat (it was above a shop afterall), so agent had to run back to office to get keys, why didn't she bring them with her?? So we stood outside another building for another 20minutes. Agent returned without keys, someone else has them and hadn't returned them. I was so annoyed. What was the point of this charade?! It was so unprofessional and she clearly did not care less.
She told me about another viewing she had booked for me, without checking my availability, when I said I couldn't make it, I was working, she said the landlord won't be very happy with me for being messed about, I was absolutely stunned she had the nerve to say this to me!! My response was well you should have asked me when I was free to see it, rather than just assuming I would be free at 5pm on a weekday afternoon!!
She was rude and just looked at me as if I was from another planet. We then asked (believe it or not) if we could rearrange this viewing. She told me she would email me immediately with a list of free times, and some similar properties in the area. This was on Tuesday 5th Aug, I've still not heard from her, and I certainly won't be chasing them.
They charge around £500 for admin fees. Not at any point during my dealings with Foxtons, Hackney Mare St, have I felt that they would have deserved this fee. They were disorganised, rude, and late. I wander how they would have felt if I was late with payments??
Customer service goes a long way. I wouldn't ever chose to use this estate agents again!
Comment on agent fees
Thankfully it hasn't gone this far, I wouldn't have wanted to pay this agent anything! I fail to see how and why, based on the lack of customer service I was provided with, they charge the fees they do. We did more leg work (literally) than agent did!
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Opening Hours
Address
Foxtons
302 - 304 Mare Street
Hackney,London
Greater London
E8 1HA
020 7386 6565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 2 | 1 | 1 | 0 | 0 | 0 |
Areas covered
- E8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 21,2020
Sep 21,2020
0
people found
this helpful
this helpful
Terrible service. Very quick to take your money but when it comes to anything else you are passed around so much and told you will be phoned back to then never hear anything. Incredibly frustrating....
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Jun 01,2020
Jun 01,2020
0
people found
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The worst company ever! You dont have any help from them, and if you have its gonna be after months when you dont need it! They work so slow that sometimes you feel that they dont work at all! Customer service just the worst! The ...
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May 19,2015
May 19,2015
0
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My husband and I just bought our first flat and were very pleased with Foxtons's service.
We were impressed by Chris Manderson's high level of efficiency. He helped us throughout the
process by answering our questions (quite a few!) and chasing solicitors, etc.
Even though ...
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Dec 19,2014
Dec 19,2014
1
people found
this helpful
this helpful
The agents were extremely pushy and aggressive when trying to persuade us to use them. I felt harassed and was not happy about how the agents spoke to me. Upon agreeing to use them the agent who we were also buying with became uncommunicative and ...
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Aug 07,2014
Aug 07,2014
2
people found
this helpful
this helpful
Bitterly dissapointed with customer service at this branch.
Firstly, when I asked agent about the property, she couldn't answer any questions, because she hadn't visited the place. I don't know if this is common place, but I was shocked she couldn't answer basic questions, like ...
read full review
read full review
Comment on agent fees
Thankfully it hasn't gone this far, I wouldn't have wanted to pay this agent anything! I fail to see how and why, based on the lack of customer service I was provided with, they charge the fees they do. We did more leg work (literally) than agent did!
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Sep 30,2013
Sep 30,2013
1
people found
this helpful
this helpful
My recent experience of selling using Foxtons was positive from the start. During the initial meeting with Alastair Cochrane, my partner and I were advised about the suggested value and agreed a price we were happy with. Alastair was exceptionally professional, reliable and had an ...
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Aug 23,2013
Aug 23,2013
1
people found
this helpful
this helpful
Throughout the process David took the time to keep me informed .From the initial valuation to completion David helped keep the process moving forward, which s often easier said than done in my previous experience..Really, thank you very much!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:55 PM 30/06/2017 by daisy
