50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Aug 07,2014
Aug 07,2014
1
people found
this helpful
this helpful
At first everything was great the team were very helpful and quick at getting back to me.
Unfortunately we had quite a few issues with the flat where things were going wrong, we wasn't provided with utility providers dispite many requests, and no one could tell us if our boiler was gas or not. We moved in on October 25th and we managed to work it out ourselves early Feb, i was making long phone calls to 0845 numbers which ran up my phone bill but i was just glad it was finally sorted. Then i had to take whole days off work to have someone pop over to show we how to switch an extractor fan on (apparently unable to advise me of where a switch was over the phone), i was given dates and times for maintenance people to come and have a look at jobs which needed doing only to be told at the end of the day that Haart had given me the wrong day. I am still waiting for someone to contact me regarding a faulty light that keeps switching (and clicking) on and off all night long!!!
My partner and i are now about to move out of the flat and have been told that Haart will not give us a reference to confirm we are tenants and have paid on time unless my partner and i pay £30+VAT each even though we have a joint tenancy agreement. I sent an email yesterday and made a few phone calls to several people, i am yet to receive a response and when i do speak to people i get rude, sarcastic reactions about the fee which i should apparently know about, even though i can not find this amount anywhere in my tenancy agreement!!!! had i of known this i would have never offered the full rental asking price.
Disgusting service, i will be advising all of my friends to never ever use Haart!!!!!
Unfortunately we had quite a few issues with the flat where things were going wrong, we wasn't provided with utility providers dispite many requests, and no one could tell us if our boiler was gas or not. We moved in on October 25th and we managed to work it out ourselves early Feb, i was making long phone calls to 0845 numbers which ran up my phone bill but i was just glad it was finally sorted. Then i had to take whole days off work to have someone pop over to show we how to switch an extractor fan on (apparently unable to advise me of where a switch was over the phone), i was given dates and times for maintenance people to come and have a look at jobs which needed doing only to be told at the end of the day that Haart had given me the wrong day. I am still waiting for someone to contact me regarding a faulty light that keeps switching (and clicking) on and off all night long!!!
My partner and i are now about to move out of the flat and have been told that Haart will not give us a reference to confirm we are tenants and have paid on time unless my partner and i pay £30+VAT each even though we have a joint tenancy agreement. I sent an email yesterday and made a few phone calls to several people, i am yet to receive a response and when i do speak to people i get rude, sarcastic reactions about the fee which i should apparently know about, even though i can not find this amount anywhere in my tenancy agreement!!!! had i of known this i would have never offered the full rental asking price.
Disgusting service, i will be advising all of my friends to never ever use Haart!!!!!
Comment on agent fees
Slightly more than other local agents but acceptable, although the end of tenancy reference is a joke!!!!
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Latest Reviews
11th May 2024
reviewed by 'Saulius'
18th Oct 2023
reviewed by 'Sandra'
13th Oct 2023
reviewed by 'Timothy'
20th Jul 2023
reviewed by 'Vlada'
4th May 2023
reviewed by 'linda'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £383,000 | £400,000 |
| Lettings | 100% | 89% | £895 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 3 | 1 | 1 | 1 | 1 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 11,2024
May 11,2024
0
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We have received great service from Marie Hawkins, we got very quick responses with great communication. She was very well organised and very professional with her work. We are very happy with the work Marie has put in, she made the process so simple for ...
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Mar 04,2024
Mar 04,2024
0
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Wonderful and Amazing Agents from Haart, EmilyNolan! She literally made my life much more easier and extremely helpful throughout everything. Handling and making sure everything is successful. Emily Nolan, made moving into a new property effortless without Me having to worry at all. Emily is ...
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Oct 18,2023
Oct 18,2023
0
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Would like to thank keeley fisher and grace Griffiths for there amazing work these girls are an asset to Haart and go far and beyond to help you when you need help thank you girls for both your support....
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Oct 13,2023
Oct 13,2023
0
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One of the most Amazing Agents in this agency (Haart) Keeley Fisher! trust Me you can go to sleep without worrying about anything because she'll, sort you out and she makes sure you're well satisfied.
Thanks Keeley Fisher....
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Jul 20,2023
Jul 20,2023
0
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Hello team,
My name is Vlada, I'm writing on behalf of my sister Catalina and her boyfriend Cristi, who has lived in flat 113 Icona point, Stratford high street.
We would like to share in writing our thanks and gratitude to Millie Fisher, who dealt with ...
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May 04,2023
May 04,2023
0
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I recently had the pleasure of working with Millie and I cannot recommend her highly enough. From start to finish, Millie provided exceptional customer service that exceeded all of my expectations. Millie was incredibly responsive and made me feel like a priority. She was always ...
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Mar 17,2023
Mar 17,2023
0
people found
this helpful
this helpful
I have been dealing with Mark from Haart. Mark always remains clear, transparent and follows up when he promises he will. Offers great advice and support when going through one of the most stressful times of your life. Thanks Mark. Me and my family really ...
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Feb 03,2022
Feb 03,2022
0
people found
this helpful
this helpful
Sophie provided a way better support than couple of other gents. I had to chase for months to get something done but Sophie took charge and was made sure see sees it to the end. Really appreciate her for the support....
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Feb 25,2021
Feb 25,2021
0
people found
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Could not be more delighted with the speed & efficiency of Mark was & the quality of the service was outstanding. Mark knew we had to sell my parents house within 7 days & true to his word my parents property was sold within 24 hours. Thank you Mark & your ...
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Oct 03,2017
Oct 03,2017
0
people found
this helpful
this helpful
We purchased our home via Haart and Daniella and the team went out of their way to help us. There was problems in our chain, and the team chased this daily to help us get movement and a purchase as soon as possible. if it ...
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jun 09,2015
Jun 09,2015
3
people found
this helpful
this helpful
They sold our house and after 10 weeks the buyer dropped out.Haarts knew our uyer waslooking at other properties but didnt send any other clients round.After our 10 week contract was finished with Haarts we cancelled and had to give them two weeks notice.Which ...
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What agent could do to change your mind?
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do notAttached Filesnbsp;
Comment on agent fees
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do not
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Jun 10, 2015
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(1)
Hi Janice
I'm sorry to hear about this - please could you email us at [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Aug 07,2014
Aug 07,2014
1
people found
this helpful
this helpful
At first everything was great the team were very helpful and quick at getting back to me.
Unfortunately we had quite a few issues with the flat where things were going wrong, we wasn't provided with utility providers dispite many requests, and no one could ...
read full review
read full review
Comment on agent fees
Slightly more than other local agents but acceptable, although the end of tenancy reference is a joke!!!!
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Aug 12, 2014
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(1)
Dear Amy,
We're really sorry to hear about your experience and the service you received with us. Please can you email full details including property details to [email protected] so we can look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Oct 08,2012
Oct 08,2012
2
people found
this helpful
this helpful
I have nothing good to say about any of the Haart branches in the Romford area.
Firstly, they dont seem to be able to communicate to each other. I put an offer in on a property one day, and the following day I get a ...
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What agent could do to change your mind?
Have some common sense. Communicate between branches. Not send you a list of every property on their books which is for sale under ‚£240k when you specifically ask for HOUSES WITH PARKING.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We're really sorry to hear about your experience and the service you received with us. Please can you email full details including property details to [email protected] so we can look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager.