0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 06,2014
Aug 06,2014
5
people found
this helpful
this helpful
Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only great thing about the company) sadly she has now left! We moved out 8 weeks ago, we even repainted walls etc so it was back to standard and not scuffed, I accidently painted a wall cream that was beige, we understood that per contract we would have to pay to rectify this, we agreed to go halves with the landlord and Abigail stated the cheapest quote she had got so we agreed. A few weeks after leaving I requested the invoices for work we had to pay to have done (the list was extremely ridiculous and after renting multiple places over 10yrs we have never had any issues or money taken out of deposit since Alex Clark) they sent everything but the painting invoice, I queried this and was told the money had been given to the landlord! We had never agreed to this we had been told the wall was being painted, so I complained and Abigail emailed stating it was booked in to be painted the week after, the next week I receive the dodgiest invoice for the wall being painted from her. It was first of all addressed with Alex Clark Maintenance ( so not an outside company but them profiteering and not being impartial on cheapest quotes) and invoiced to a block of flats next door to their offices! Since questioning the dodgy invoice, Ii receive an email stating that the work HAS NOT been done! Abigail lied, hence why I wont accept verbal contact only email so I have all the proof for our solicitor. This company as far as I can now see is untrustworthy and we sadly ended up being involved with them. Please do not get yourselves in the same boat as us. Legal proceedings will being started by us against them now, I think that speaks for itself.
I would just like to add we never disputed paying half to the repair it is just the way we had been duped into thinking it had been done not once but twice! And now told they will do it when they feel like it!
If you have just let with them double check everything in the inventory and take pictures, I personally wish we had insisted they came around the house checking the inventory with us before signing.
Worst lettings agent ever and as my partner is a contractor we have dealt with many having multiple properties at the same time (around 8 different ones). Perry Bishop I would recommend as they have been great this time around and previously. Alex Clark are that bad I would turn down my dream house if it involved them.
I would just like to add we never disputed paying half to the repair it is just the way we had been duped into thinking it had been done not once but twice! And now told they will do it when they feel like it!
If you have just let with them double check everything in the inventory and take pictures, I personally wish we had insisted they came around the house checking the inventory with us before signing.
Worst lettings agent ever and as my partner is a contractor we have dealt with many having multiple properties at the same time (around 8 different ones). Perry Bishop I would recommend as they have been great this time around and previously. Alex Clark are that bad I would turn down my dream house if it involved them.
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9th Mar 2018
reviewed by 'Flabbergasted'
6th Aug 2014
reviewed by 'buttons'
22nd Jun 2014
reviewed by 'Marvel84'
4th Apr 2014
reviewed by 'Roger'
28th Nov 2013
reviewed by 'bearbearbear'
Opening Hours
Address
Alex Clark Lettings
3 Bath Street
Cheltenham
Gloucestershire
GL50 1YE
0 1242 210 777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £725 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 3 | 7 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 09,2018
Mar 09,2018
1
people found
this helpful
this helpful
Alex Clark Gloucester are the most unprofessional people we have ever had to deal. with. Their manner on the phone, unhelpfulness when you have a query. Lying to cover themselves and each other. Saying they have emailed and have not. Don't care attitude, and one ...
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Comment on agent fees
A Rip-Off - Please do not use them as a landlord or Tennant
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Aug 06,2014
Aug 06,2014
5
people found
this helpful
this helpful
Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only ...
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Apr 04,2014
Apr 04,2014
2
people found
this helpful
this helpful
I have had my small flat let out by Alex Clark for some years now, and the anxiety and stress that entwined itself in managing a property is relieved mostly through the professionalism displayed by the team at Alex Clark. They are prompt in notifying ...
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Nov 28,2013
Nov 28,2013
5
people found
this helpful
this helpful
I would never want to put anyone through the terrible terrible customer service that Alex Clark give.
Their attitude is so negative, I was received very sarcastic comments at every oppotunity when I telephoned to attempt to get someone in to fix something - like ...
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What agent could do to change your mind?
I understand estate agents and property managers are busy - I am NOT an unreasonable person. With better customer service and just the word that something would be done about the issues I would have been happy - and obviously some sort of result. I think probably 2 out of about 10 things got resolved in the time I lived at the property. I actually put up with a lot before I started getting angry - the angrier I got, the more they punished me with terrible service - it was a total lack of care on their part, they didn't need to keep me happy. They simply do not care about their tennants.Attached Filesnbsp;
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Oct 22,2013
Oct 22,2013
0
people found
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The boiler at the property in question had an annual inspection & as it hadn't been installed with sufficient access panels, was capped off resulting in no hot water or heating for the tenant. Kirsty dealt with the entire procedure, obtaining alternative quotes saving me money. ...
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Oct 11,2013
Oct 11,2013
0
people found
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As a landlord I have used Alex Clark a my lettings agent for over 7 years throughout that time I have received a very satisfactory service - they are prompt dealing with any issues raised by myself and by my tenants. In the past 6 months I ...
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Sep 23,2013
Sep 23,2013
4
people found
this helpful
this helpful
Horrendous service! I would massively advise against renting from this agency!
Initial service to get you into the property is great but sadly it's all downhill from then. I had a number of problems with the property that were ignored even after being chased numerous ...
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What agent could do to change your mind?
Nothing could be done.Attached Filesnbsp;
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Aug 21,2013
Aug 21,2013
0
people found
this helpful
this helpful
I must admit the the quality of service provided by Kirsty was excellent- quick and efficiant, i was very pleased to get the answer to my email very quick and all my problems with my renting property were sort out very quickly.This is what ...
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Aug 07,2013
Aug 07,2013
0
people found
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I have been renting a property for nearly 2 years through Alex Clarke Lettings and all my dealing and correspondance have been dealt with in a professional way. I reasently had to update the agreement and was very pleased again with the professional and helpful manner ...
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Jul 31,2013
Jul 31,2013
0
people found
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I have found all the staff I have dealt with at Alex Clarke Lettings to be very helpful when any issues have arisen at the property, any action required has been taken promptly to sort problems in a timely fashion. When any checks have needed ...
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Aug 06, 2013
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(1)
Dear Mr Williams,
Thank you very much for your 5 star review and for being so honest in your experience with us. I would like to take this opportunity to advise you that we stopped using the referencing company you refer to in February 2013 as we too were very unhappy with them. We now use HMS referencing and we/ our clients receive an excellent service from them.
Oliver Bishop
General Manager ...
Feb 01,2013
Feb 01,2013
2
people found
this helpful
this helpful
I arranged to view a property advertised on Alex Clark Lettings website this afternoon. The agent suggested meeting at 5:30pm outside the property and asked that should I change my mind, I should call to cancel. I agreed and left work a little earlier than ...
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Oct 24,2012
Oct 24,2012
4
people found
this helpful
this helpful
We have lived at our current property for just over 5 years. We have had ongoing issues with everything and have been unable to move until now. We have had constant damp issues, mould all over the walls, coming up under the carpets and on the ...
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What agent could do to change your mind?
Fixed issues when they occured, rather than leaving them for 6 months.Attached Filesnbsp;
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Jul 16,2012
Jul 16,2012
4
people found
this helpful
this helpful
I am sick of even talking about this so I wil leave my review as brief as possible.
when you have a problem they either pretend they never heard from you or refuse any involvement in the problem, if they ever get round to fixing ...
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What agent could do to change your mind?
there is no form of constructive criticism I could give as I know they would never take it. My advise to Alex Clark is to give up in the lettings industry ....its obviously not your field of expertise. Hire people other than females as all they seem to do is natter all day and not actually get any work done. Respond to correspondence don't just pretend you have. Fix problems when they appear. when problems are to be fixed ...fix them properly.Attached Filesnbsp;
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Jun 22,2014
Jun 22,2014
20
people found
this helpful
this helpful
WORST letting agent I have ever used! We've seen the positive reviews about Kirsty, she sped things up slightly for us but was only with the company approx 6 months and has now left! They even have 5 star reviews posted on their Facebook page left by ...
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What agent could do to change your mind?
Quit the industry as their service was appalling.Attached Filesnbsp;
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