“This branch are useless and provide poor service where you ......”
1 Star Review
Aug 04,2014
By:
'Stephanie'
Aug 04,2014
Branch: Warrington, 66-70 London Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: WA1
Branch: Warrington, 66-70 London Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: WA1
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people found
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This branch are useless and provide poor service where you would expect it. Basic information is not provided (utility suppliers/ door codes/ gate codes etc) and when you question it or ask for information staff are rude and useless.
Lisa was particularly rude, called me unreasonable for not being able to leave work for a problem to be fixed at the drop of a hat, for a problem I have been complaining about for 3 months. Staff don't have any answers and do not get back to you when they say they will.
Fees are disgusting and not worth it considering you have to do all of the work.
I would not recommend this branch to anyone.
(NB, Laura the manager is fine and actually does what she says she will).
What agent could do to change your mind?
The agents should have basic information available.
They should meet you at the property to hand over the key and go through the inventory together and address any issues.
Attached Filesnbsp;
Comment on agent fees
Fees are disgusting and not worth it considering you have to do all of the work.
‚£60 Inventory Fee > You have to complete the inventory yourself which then isn;t checked.
‚£55 Administration Fee> You have to complete everything yourself and chase for basic information.
‚£250 Agreement Fee > Disgusting.
Upfront payment came to a total of ‚£1375 - extortionate and disgusting.
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