86% lettings valuation accuracy
93% lettings fee satisfaction
Aug 04,2014
Aug 04,2014
1
people found
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I had a number of viewings with Andrews in 2014 and based on my experience would not recommend this agency.
When viewing a number of flats in a new development I was given a wrong information about prices, sizes of the flats and service charges. There were three agents and one of them told me I should make my decision immediately because the developer as going to review all offers next morning.
His colleague told me few minutes later there was actually a deadline for offers which was 3 days later. Each agent seemed to be telling his own invented story about the flats and the rules of the process. When I made an offer on one of the flats, the agent did not come back to me for 4 days. He did not respond to my phone calls or emails. Only when I had made a complaint he gave me a call to say that another offer was accepted.
The agent was also late on number of occasions and he did not apologize even once. On one occasion he just stood outside the flat checking his phone and did not even ask if we had any questions. Each time I felt I was pushed to make my decision asap and was told there was a huge interest in the property. But some of the flats I had viewed with them are still available 2-3 months later. I have done many viewings with various agencies in the area and have never come across such unprofessional and poor customer service.
When viewing a number of flats in a new development I was given a wrong information about prices, sizes of the flats and service charges. There were three agents and one of them told me I should make my decision immediately because the developer as going to review all offers next morning.
His colleague told me few minutes later there was actually a deadline for offers which was 3 days later. Each agent seemed to be telling his own invented story about the flats and the rules of the process. When I made an offer on one of the flats, the agent did not come back to me for 4 days. He did not respond to my phone calls or emails. Only when I had made a complaint he gave me a call to say that another offer was accepted.
The agent was also late on number of occasions and he did not apologize even once. On one occasion he just stood outside the flat checking his phone and did not even ask if we had any questions. Each time I felt I was pushed to make my decision asap and was told there was a huge interest in the property. But some of the flats I had viewed with them are still available 2-3 months later. I have done many viewings with various agencies in the area and have never come across such unprofessional and poor customer service.
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Aug 04, 2014
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Latest Reviews
28th Oct 2023
reviewed by 'Eva Jordan 23'
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reviewed by 'Diwakar'
19th Aug 2015
reviewed by 'Anelia'
12th Aug 2015
reviewed by 'Sundus'
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Opening Hours
Address
Andrews
28 Crown Lane
Morden
Greater London
SM4 5BL
020 8336 1166
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 86% | 93% | £750 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 7 | 1 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 28,2023
Oct 28,2023
0
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Please avoid! They do not respect the law that applies to both parties. They even blame you for saying it's your fault that the landlord won't fix the repairs. Restrictive contracts for tenants (I have a 12 month break clause and a 12 month contract so no ...
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May 31,2022
May 31,2022
0
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Andrew estate agent the best of bestest. Katie is the most excellent person I have ever met excellent service, superb fully satisfied.
Thank you so much Katie.
Much much appreciated your work....
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Sep 17,2015
Sep 17,2015
0
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Andrews have proven to be a very dependable and reliable Estate Managers and have no hesitation in recommending them. Daniel, Nicky, Jay are just some of the people I have dealt with there and they have impressed me every time there was a need to ...
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Comment on agent fees
Sure, who would not want lower fees but I think Andrews are reasonable. Please don't go putting up the Rates now !
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Aug 19,2015
Aug 19,2015
0
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When we started our searching for property we didn't expected how difficult is to find a nice flat.
With Andrews the arrangement about viewing was easy,current and quickly. After that Rianna helped us a lot to start the procedure about everything. She was professional,...
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Aug 12,2015
Aug 12,2015
0
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Finding a flat is always a nightmare, more so in London and when you are in quite a hurry! My partner and I had experienced numerous barriers to finding a flat in London, either complicated documentation requirements, unrealistic income expectations, and difficulties with accepting guarantors. ...
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Comment on agent fees
I was extremely pleased with the rent. Although I would consider it expensive generally, for London prices it is quite reasonable (I have seen a lot worse for higher prices). The holding deposit I would consider it quite high (‚£500), especially in proportion to the rent. However the rest of the fees were pretty standard and similar to other agencies.
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Aug 11,2015
Aug 11,2015
0
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Very smoth transaction, no hassle,recommend this agency and very satisfied. From the beginning to sign the contract Rianna was very helpful....
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Jul 29,2015
Jul 29,2015
0
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Andrews was recommended to us following our tenants refusing to pay their rent. Andrews managed to successfully remove the tenants, ensure the place was ready for new ones and install excellent long term paying tenants. We are very happy with the service especially as we ...
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Jun 03,2015
Jun 03,2015
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Good service and quick in there response and thanking care of the contract and all the details.
Very professional in all aspects...
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Jun 01,2015
Jun 01,2015
0
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Excellent all round service. Very pro active, responded to emails promptly and found a tenant within days.
I would highly recommend them
Andy...
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Jun 01,2015
Jun 01,2015
0
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Rianna helped us find the property and Jay was great assistance during the referencing period while Rianna was on annual leave! Nicky the Branch Manager was very thorough during the agreement signing and clear in her instructions....
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Apr 23,2015
Apr 23,2015
0
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despite the sugested rent in the first place was ‚£1250 and ending up ‚£ 1100 minus the monthly fee
the service is good
i was expecting to get a bit more at the end of the month...
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Apr 13,2015
Apr 13,2015
0
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I was very happy the way the agent dealt with the letting of the property and were amazed how quickly she found a tenant for our property.
She has been helpful and cordial throughout the letting process, from marketing and letting....
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Feb 09,2015
Feb 09,2015
0
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Andrews is a good service, good contact with me via email and phone calls. Very helpful - I was stressed out at points, however moving in today. Thank you Chad and Rianna....
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Feb 05,2015
Feb 05,2015
0
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I am very happy and satisfied from the services received for Jay at Andrews Letting agent.
I received full information about how the services are conduct and I feel very secure that Andrews as an agent represents Landlord of the property with full responsibility, to ...
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Feb 03,2015
Feb 03,2015
0
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I FOUND THE STAFF IN THIS BRAND TO BE VERY PROFESSIONAL, FRIENDLY AND VERY HELPFUL.
RHIANNA TOOK NOTE OF MY WANT AND NEEDS AND DID EVERYTHING SHE COULD TO MAKE A STRESSFUL TIME AS EASY AS POSSIBLE....
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Nov 16,2014
Nov 16,2014
0
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I received a very good service from Andrews who helped me to get tenants at very short notice when i was experiencing difficulties with another agent and my tenants fell through at the last minute. They were very professional throughout and made the process and ...
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Comment on agent fees
The agent was fair and matched the best offer made by an alternative agent.
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Aug 04,2014
Aug 04,2014
1
people found
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I had a number of viewings with Andrews in 2014 and based on my experience would not recommend this agency.
When viewing a number of flats in a new development I was given a wrong information about prices, sizes of the flats and service charges. There ...
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read full review
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Aug 04, 2014
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Thank you for your comment. Please contact Customer Services directly on [email protected] and we will endeavour to resolve these issues. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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