75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Aug 02,2014
Aug 02,2014
3
people found
this helpful
this helpful
I moved into the property on March 4, 2014. There was a lingering dog odor that permeated the apartment- I had not noticed it during the one viewing that I had of the place. The offending odor was coming from the carpet in the reception room. The odor was very offensive.
I reprted it to Miles and Barr and the representative got back to me later and said 'The land lord said it's not that bad; sorry there's nothing we can do'. I said, 'At least have someone come and smell it and check it out'. The agency said, 'You can clean it. Rent a machine but first call us so we can call the landlord to see if he will agree to the cost of the machine rental...sorry, there's nothing we can do'.
I contacted the Housing Standards Officer at Evironmental Health and they contacted Miles and Barr who then called me to say someone from the agency will come and check the odor. The agent came; she got down on the carpet, sniffed and said, 'It smells like dog; this is not good. I smelled it as soon as I walked in. I'll tell the land lord to get it cleaned.'
A carpet cleaner came but when he left,in a matter of hours, the wet carpet released a horrible, nauseating, overwhelming stench! My teenager and I went to stay at a friends place for about 4 nights. I had to find a remedy to fix the stench.
I found a natural home remedy for the carpet. I purchased the ingredients and finally about 2 weeks later my teenager and I could breathe without holding a cloth to our noses or almost vomiting.
I requested light bulbs (7) cause the bulbs that were ther did not work (I had viewed the place during daylight hours). The agency said 'if somebody brought you some bulbs, could you put them in yourself?'I said no so the landlord came three times and went through the dialogue of giving me some light, but each time he left with his mail. He agreed to come on May 26 but never responded to my text and never showed as in the previous times. I reported to the agency that the land lord always collects his 'important mail', says he is coming back on a certain day, I stay home and he never shows. Three times!
On July 28 or 29 (2014) I repoted to Miles and Barr that the vertical blinds in the two bedrooms are crumbling and the vertical blind in the dining area doesnt open . The response from the agency was 'It has been reported to your land lord'...since your're moving out on Sep 3 (2014) the blinds will not be repaired at this time. Sorry'. The agency had given me notice in June (2014) to vacate the property citing Section 21. My rent is up to date.
Why I ask, does Miles and Barr tolerate such blatant, nonchalant, neglectful, unprofessional practices from a landlord. I'm sure these type of practices would not represent an ARLA member at all. Landlords are allowed to treat tenants with disdain because Miles and Barr allows them to do so and enforces it with, and I quote: 'Sorry, there's nothing we can do'.
I reprted it to Miles and Barr and the representative got back to me later and said 'The land lord said it's not that bad; sorry there's nothing we can do'. I said, 'At least have someone come and smell it and check it out'. The agency said, 'You can clean it. Rent a machine but first call us so we can call the landlord to see if he will agree to the cost of the machine rental...sorry, there's nothing we can do'.
I contacted the Housing Standards Officer at Evironmental Health and they contacted Miles and Barr who then called me to say someone from the agency will come and check the odor. The agent came; she got down on the carpet, sniffed and said, 'It smells like dog; this is not good. I smelled it as soon as I walked in. I'll tell the land lord to get it cleaned.'
A carpet cleaner came but when he left,in a matter of hours, the wet carpet released a horrible, nauseating, overwhelming stench! My teenager and I went to stay at a friends place for about 4 nights. I had to find a remedy to fix the stench.
I found a natural home remedy for the carpet. I purchased the ingredients and finally about 2 weeks later my teenager and I could breathe without holding a cloth to our noses or almost vomiting.
I requested light bulbs (7) cause the bulbs that were ther did not work (I had viewed the place during daylight hours). The agency said 'if somebody brought you some bulbs, could you put them in yourself?'I said no so the landlord came three times and went through the dialogue of giving me some light, but each time he left with his mail. He agreed to come on May 26 but never responded to my text and never showed as in the previous times. I reported to the agency that the land lord always collects his 'important mail', says he is coming back on a certain day, I stay home and he never shows. Three times!
On July 28 or 29 (2014) I repoted to Miles and Barr that the vertical blinds in the two bedrooms are crumbling and the vertical blind in the dining area doesnt open . The response from the agency was 'It has been reported to your land lord'...since your're moving out on Sep 3 (2014) the blinds will not be repaired at this time. Sorry'. The agency had given me notice in June (2014) to vacate the property citing Section 21. My rent is up to date.
Why I ask, does Miles and Barr tolerate such blatant, nonchalant, neglectful, unprofessional practices from a landlord. I'm sure these type of practices would not represent an ARLA member at all. Landlords are allowed to treat tenants with disdain because Miles and Barr allows them to do so and enforces it with, and I quote: 'Sorry, there's nothing we can do'.
What agent could do to change your mind?
The agent could have made sure that the property was habitable and fit for a tenants enjoyment of the property. Th agent could have portrayed a more assertive, take charge, no-nonsense attitude in getting requested repairs accomplished, thus enhancing good business relations, ethical practices and professional standards and trust.Attached Filesnbsp;
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Opening Hours
Address
Miles & Barr
136 High Street
Herne Bay
Kent
CT6 5JY
01227 740840
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £232,000 | £318,000 |
| Lettings | 100% | 60% | £350 | £1,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 2 | 2 | 1 | 0 | 0 | 1 |
Areas covered
- CT6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 19,2023
Jan 19,2023
0
people found
this helpful
this helpful
Would not recommend miles and barr, absolutely useless, no communication, they can't be bothered, don't get back to you and some of the staff don't know anything about the property when they turn up to show a buyer around. Would totally avoid them nmat all ...
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May 01,2022
May 01,2022
0
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this helpful
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Push and unprofessional. Would not recommend. Told them I wasn't interested and was followed up with constantly and consistently regardless...
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Mar 15,2021
Mar 15,2021
0
people found
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Extremely friendly staff who listened to detail of our visage for our first home. Nothing was too much trouble. Contacted regularly throughout the pandemic or any of our concerns. Would highly recommend the herne bay branch...
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Mar 29,2019
Mar 29,2019
0
people found
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Herne bay has been excellent in helping us sell my sisters house. The Manager Paul and the team were helpful and respectful. I I would also like to thank Denise, the sales progressor, who kept us informed & advised us through a difficult time (the Solicitor ...
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Comment on agent fees
Average
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Mar 02,2019
Mar 02,2019
6
people found
this helpful
this helpful
My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. ...
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Comment on agent fees
The agents fees were very over priced considering they did not even turn up for the appointments and my parents had to show the potential buyers around the property. On the occasions that they did turn up they stood there in silence whilst my parents showed the potential buyer around the house.
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Jan 05,2019
Jan 05,2019
0
people found
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I used them when I first moved down here and bought my flat through them. Unfortunately due to the recession and lack of work a year later had to sell flat an find somewhere to rent. They were so helpful with the selling of my ...
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Aug 17,2017
Aug 17,2017
6
people found
this helpful
this helpful
Quick to take your money. Inventory clerk extremely rude and disgusting. Try to charge you for things that don't need doing. Put you in dirty houses and then expect it left in tip top condition and then won't pick up the phone to you. Cowards! ...
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Comment on agent fees
Bad
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Sep 05, 2017
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(1)
Since writing this review I received an apology from the inventory clerk plus a personal email from the Director to follow this up. I was pleased with the final outcome at home it turned out and was grateful they went through the effort to rectify things. Well done Miles and Barr for turning things around. ...
Jan 12,2015
Jan 12,2015
6
people found
this helpful
this helpful
-All patronising agents, sarcastic manner and answered phone mid conversation to boyfriend during viewing.
-They answer phones and any queries in robot-like manner, do not actually listen. It is clear they do not have tenants interests only the landlords interests who they are making money ...
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What agent could do to change your mind?
Staff need some serious training in how to deal with publicAttached Filesnbsp;
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Aug 02,2014
Aug 02,2014
3
people found
this helpful
this helpful
I moved into the property on March 4, 2014. There was a lingering dog odor that permeated the apartment- I had not noticed it during the one viewing that I had of the place. The offending odor was coming from the carpet in the reception room. The ...
read full review
read full review
What agent could do to change your mind?
The agent could have made sure that the property was habitable and fit for a tenants enjoyment of the property. Th agent could have portrayed a more assertive, take charge, no-nonsense attitude in getting requested repairs accomplished, thus enhancing good business relations, ethical practices and professional standards and trust.Attached Filesnbsp;
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Yes
Yes
Jul 22,2014
Jul 22,2014
2
people found
this helpful
this helpful
Having suffered at the hands of these cowboys I would strongly urge any prospective tenants to not have a thing to do with Miles and Barr. There are other, far far better letting agents in Whitsable, Herne Bay and Canterbury.
Lethargic
Yarn spinning
Incompetent
Nasty
...
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What agent could do to change your mind?
Stopped lyingAttached Filesnbsp;
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Jan 25,2012
Jan 25,2012
4
people found
this helpful
this helpful
I live in a conversion of a 1726 listed building that today is 6 apartments 5 accessed from one road and mine on another, they consistently advertised the property showing my front door and gave the impression that my apartment was for sale, i even had agents tried ...
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What agent could do to change your mind?
The used my front door and grand entrance to sell apartments accessed on a different road if they sold mine would they use the church as a description ? Property Misdescriptions Act 1991 i am sure they breach it oftenAttached Filesnbsp;
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Last updated at 3:40 PM 13/11/2017 by Lewis
