97% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
Aug 02,2014
Aug 02,2014
4
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Am highly unimpressed with Jones Robinson. They are the worst agent we have ever used and will never use again! We moved into the property and it was dirty both carpets and curtains needed cleaning and it was obvious nothing had been cleaned since the last tenants moved out [confirmed by the inventory checkout chap!]
Since we moved in we have had issue after issue. The first was mice behind the kitchen cupboards which we discovered a week after we moved in and were told that they were not there when we moved in! we had an exterminator come in.
We had a leak in the kitchen roof from a pipe and had a hole in the ceiling for several months before we finally got it replastered! Just getting anything done was hard work and took a long time.
The radiators all needed replacing and one went bang on the landing! we had to beg the maintenance firm used by Jones Robinson to come out as it was leaking big time and the landlord hadn't paid his bill so as you can imagine they were not keen! Incidentally this still hasn't been replaced! Another room had a radiator missing and we had to buy a heater as the small electric fire was inadequate for the size of room.
During the major rain in Jan and Feb we had serious leaks through the ceilings of both bedrooms upstairs and had to place buckets to catch the streams of water! Again we tried to get something done by calling and emailing Jones Robinson but nothing was done. This is still outstanding and the bedrooms and living rooms have serious damp problems that have damaged our wardrobes and valuable books. My son has had to sleep in a mouldy bedroom with the bed pulled forward so that buckets can be put down and he doesn't get dripped on! We had to move our telly as it would have exploded!
My issue is how Jones Robinson can let a tenant live in such awful conditions and not exert any pressure on the landlady to improve matters? They have not complied with their code of conduct point 14b!! They have failed in their duty to us as tenants and have not represented us ,the tenants at all!! They have shown a lack of duty of care to us and have condoned the neglectful landlady .
We have reported decking that is rotten and dangerous. The sheds are in bad condition and we have had to get the exterminator out again twice to get rid of mice and rats living under the decking and shed. Again this was duly reported but as usual ignored!
The next issue in a very cold winter was the boiler that was in the garage under a leaky roof that leaked water on the circuit boards and we were told not to use it by the qualified electrician but told to use by the landlord. This went again and was eventually replaced and the roof patched. This was after a couple of weeks with no hot water or heating.It was freezing!!
The electrics had no certificate and when any electricians saw them they were horrified at their state. The living room light blew up and had to be rewired. Literally went bang!!
We had rotten wood around the patio doors in both the living room and the kitchen and we tried to have insulation put in free but were told that the damp course was too low! The house was cold even with the heating on as radiators were in a poor rusty state and had radiator covers that reduced any heat given out.
Incidentally we are still waiting for our deposit to be returned, have been waiting for a month!! The landlady is being particularly petty and we have agreed to all of the ridiculous requests as a gesture of goodwill but have had enough now and refuse to be held to ransome any longer! We will take this further!
How can any estate agent rent out this property is beyond belief and then not push to get anything fixed and let us as their tenants suffer is negligent in the extreme. We have the emails and photos to back this up as well as testiment from electricians and the inventory people. Why has this been allowed to happen? Am not impressed with Jones Robinson and think that the Environmental Health
might be interested in this case and feel let down by all at Jones Robinson.
Since we moved in we have had issue after issue. The first was mice behind the kitchen cupboards which we discovered a week after we moved in and were told that they were not there when we moved in! we had an exterminator come in.
We had a leak in the kitchen roof from a pipe and had a hole in the ceiling for several months before we finally got it replastered! Just getting anything done was hard work and took a long time.
The radiators all needed replacing and one went bang on the landing! we had to beg the maintenance firm used by Jones Robinson to come out as it was leaking big time and the landlord hadn't paid his bill so as you can imagine they were not keen! Incidentally this still hasn't been replaced! Another room had a radiator missing and we had to buy a heater as the small electric fire was inadequate for the size of room.
During the major rain in Jan and Feb we had serious leaks through the ceilings of both bedrooms upstairs and had to place buckets to catch the streams of water! Again we tried to get something done by calling and emailing Jones Robinson but nothing was done. This is still outstanding and the bedrooms and living rooms have serious damp problems that have damaged our wardrobes and valuable books. My son has had to sleep in a mouldy bedroom with the bed pulled forward so that buckets can be put down and he doesn't get dripped on! We had to move our telly as it would have exploded!
My issue is how Jones Robinson can let a tenant live in such awful conditions and not exert any pressure on the landlady to improve matters? They have not complied with their code of conduct point 14b!! They have failed in their duty to us as tenants and have not represented us ,the tenants at all!! They have shown a lack of duty of care to us and have condoned the neglectful landlady .
We have reported decking that is rotten and dangerous. The sheds are in bad condition and we have had to get the exterminator out again twice to get rid of mice and rats living under the decking and shed. Again this was duly reported but as usual ignored!
The next issue in a very cold winter was the boiler that was in the garage under a leaky roof that leaked water on the circuit boards and we were told not to use it by the qualified electrician but told to use by the landlord. This went again and was eventually replaced and the roof patched. This was after a couple of weeks with no hot water or heating.It was freezing!!
The electrics had no certificate and when any electricians saw them they were horrified at their state. The living room light blew up and had to be rewired. Literally went bang!!
We had rotten wood around the patio doors in both the living room and the kitchen and we tried to have insulation put in free but were told that the damp course was too low! The house was cold even with the heating on as radiators were in a poor rusty state and had radiator covers that reduced any heat given out.
Incidentally we are still waiting for our deposit to be returned, have been waiting for a month!! The landlady is being particularly petty and we have agreed to all of the ridiculous requests as a gesture of goodwill but have had enough now and refuse to be held to ransome any longer! We will take this further!
How can any estate agent rent out this property is beyond belief and then not push to get anything fixed and let us as their tenants suffer is negligent in the extreme. We have the emails and photos to back this up as well as testiment from electricians and the inventory people. Why has this been allowed to happen? Am not impressed with Jones Robinson and think that the Environmental Health
might be interested in this case and feel let down by all at Jones Robinson.
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Opening Hours
- Open: 24/7
Address
Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £25,200 | £1,350,000 |
| Lettings | 87% | 90% | £525 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 72 | 2 | 123 | 15 | 354 | 1 | 97 | 3 | 17 | 5 |
Areas covered
- RG14
- RG14
- RG17
- RG18
- RG18
- RG19
- RG19
- RG20
- RG20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 13,2024
Dec 13,2024
0
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We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the control of J-R, Paula has maintained excellent communications and chased the buyer plus their solicitor on a regular basis. We really appreciated her support and ...
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Oct 27,2023
Oct 27,2023
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Steer clear!....
After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much ...
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Jul 27,2023
Jul 27,2023
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I am a new client to JR and I had a great experience. It did not take me more than 4 weeks from the viewing date to moving in my new home. Thanks to Paige Bradley and her team. They made sure everything was clear and ...
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Mar 28,2023
Mar 28,2023
1
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I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them! Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not ...
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Aug 01,2022
Aug 01,2022
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If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the staff. One great example is Clare Black, the name itself tells you that she is the brightest of the stars in the Jones Robinson galaxy. ...
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Jun 29,2022
Jun 29,2022
0
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We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also sold a property using Michael Simpson which was extremely well managed. We have now decided to sell another property which was initially a smooth process ...
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Jan 29,2022
Jan 29,2022
1
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Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about the Greenham area.
Caitlin went out ...
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Oct 21,2021
Oct 21,2021
0
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Really disappointed!
They promise to contact me about the letting but no one call back, it has been over 2 weeks and I still don't know if I am able to move in on time.
I'm so tired to call them again and again, they don't ...
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Aug 25,2021
Aug 25,2021
0
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I'm normally the last person to write a glowing review about my experience of an estate agent! Having moved 19 times over 37 years I have become accustomed to receiving over estimates on the true value of my property, which ultimately ends up with disappointment once the ...
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Mar 12,2021
Mar 12,2021
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Have worked with Paul and Paula on a house sale and appreciated the professional approach and support as we progressed through from offer to completion....
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Jan 29,2021
Jan 29,2021
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I recently sold a flat in Newbury through Jones Robinson. The service they offered was excellent. From the very professional sales video of the property (which brought quick results in finding a buyer) to the final completion I always felt the team were supportive and ...
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Jan 12,2021
Jan 12,2021
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Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a ...
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Jan 12, 2021
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So sorry to read your comments, we would like to investigate this matter further. Please can you provide your full name and contact details to [email protected]. ...
Jan 04,2021
Jan 04,2021
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We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used ...
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Dec 21,2020
Dec 21,2020
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The original property I had planned to rent fell through. Jones Robinson acted very quickly with setting up a same day viewing on another property and helped me get a new (better) flat organised very quickly. Referencing & paperwork was very organised and straightforward process....
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Oct 21,2020
Oct 21,2020
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Jones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one with a few ...
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Oct 13,2020
Oct 13,2020
0
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I'm in the process of buying my first house, and the team at Jones Robinson have been amazing. During viewings James was easy to talk to and have honest conversations with, and Caroline from the sales team has been absolutely fantastic. She is so supportive ...
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Oct 05,2020
Oct 05,2020
0
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Very hepful and thorough. Caroline was in regular contact in the lead up to my purchase and helped actively chasing the mortgage broker and solicitors to push ahead with an exchange date. Also made special arrangements for my survey. Much appreciated....
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Sep 30,2020
Sep 30,2020
0
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I recently began the process of putting my property on the market and Ed Taylor from the JR team was my agent - the service received was exceptional. Ed was extremely professional, informative and so very helpful throughout the process, I would highly recommend JR ...
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Sep 03,2020
Sep 03,2020
0
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I have rented my property out with Jones Robinson for the past two years and can highly recommended their rental and property management service. Repairs and inspections are always arranged and completed quickly and with regular communications and any problems with the property or tenants ...
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Jul 10,2020
Jul 10,2020
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I have had a wonderful experience with James Robinson in Lambourn it was a tricky and long ride in which I felt secure and safe along the way. Many many thanks to Toyah and Joe who worked endlessly for a successful outcome ....
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Jun 16,2020
Jun 16,2020
0
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Kate, Beth and the whole Jones Robinson team were wonderful with helping us to sell our house! From when Kate came to do the initial valuation we knew they were a good match for us. We really appreciated their honestly and advise to make the ...
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May 27,2020
May 27,2020
0
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I just recently completed a very stressful purchase of a new flat via Jones Robinson and the team at JR were great. The developer who I bought it from kept tripping up on many different aspects of the sale, which was six months plus delayed, ...
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Mar 17,2020
Mar 17,2020
0
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I selected Jones Robinson to sell my property in Newbury based on their good track record, my previous experience of them from 17 years ago and the excellent response I received to my request for a valuation.
Neil Ballard and Paula Rudge led the project, although ...
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Mar 16,2020
Mar 16,2020
0
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Jones Robinson offer an impeccable service based on integrity, efficiency, & transparency as well as being customer centric.
The process of and buying and selling is a stressful time. To date all at Jones Robinson have worked as a team to support and administer on behalf ...
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Mar 02,2020
Mar 02,2020
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We eventually sold our house in a difficult market overshadowed by Brexit and recession fears. We tried 3 estate agents over a long period but eventually came back to Jones Robinson who were easily the best. Paula was diligent and proactive throughout and we really appreciated ...
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Feb 27,2020
Feb 27,2020
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I recently put my house on the market with Jones Robinson Lambourn. I had known of the agency before when I had been looking for a house and had built up a very good relationship with Toyah Leonard and Jo Schedler who work at the ...
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Feb 09,2020
Feb 09,2020
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Very pleased with the service we have received from Jones Robinson in selling our house.
The whole team have been fantastic throughout and have kept us up to date at all times, whilst being friendly and professional.
Paul, Harris and Karen have particularly stood out ...
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Jan 10,2020
Jan 10,2020
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I put my property on the Market in early September 2019, having already found somewhere I liked late August. Originally it was Michael Page who came to see me and dealt with my property and he was very helpful. Unfortunately he left the business. But James ...
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Dec 24,2019
Dec 24,2019
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From start to finish Beth at Jones Robinson was truly Exceptional, she was very professional in all aspects of the sale. Everything she promised she fulfilled and went above and beyond. Nothing was ever to much trouble, her communication was second to none and overall ...
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Dec 11,2019
Dec 11,2019
0
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Great service from the Jones Robinson team, including Harris, Neil and Wendy. Good communication, and patience with all our decision making!...
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Last updated at 4:32 PM 04/09/2019 by allAgents
Thank you for taking the time to post your review.
I have read your comments and am disappointed that you feel that Jones Robinson have not met your expectations with regards to the maintenance issues you have faced during your tenancy. We take any/all feedback very seriously and I would welcome the opportunity of discussing this with you directly. I can be contacted on 01635 275014 and I look forward to hearing from you.
Kind regards
Nicola Taylor
Lettings Manager