Felicity J Lord
Bermondsey, London, SE1
1.4/5, 12 reviews
17% recommended
100% lettings valuation accuracy
13% lettings fee satisfaction

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“I am a landlady and have let my property (unmanaged) ......”

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Aug 01,2014
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By: 'End_of_tether_landlady'
Aug 01,2014
1 people found
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new tenants is a complete shambles year after year. Nothing ever seems organised . All the Confirmation of Marketing and AST paperwork etc is always done last minute . They have lost multiple sets of keys over the years, this year being another example. They never seem to have the right check-in and check-out reports available. Some of this may be down to the Inventory Companies they use but that shouldn't be my problem ! I always have to nag and push them to release the deposit for the last tenant. They seem to OK at arranging viewings for potential new tenants but other than that I am not happy with any of the rest of the service. The guys and gals who work there are nice but I just think they are either too busy or there just aren't processes in place to make this a simple streamlined / painless process. Seriously - how hard can it be !!
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By: Customer Relations Manager
Aug 01, 2014
Hello,
We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to [email protected] so we can investigate the issues you've been having.
Please accept our apologies once again.
Many thanks,
Melanie Smith, Customer Relations Manager.

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Latest Reviews

View all Reviews 12
6th Dec 2022
reviewed by 'Amelia'
“This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm ......”
14th May 2020
reviewed by 'RP'
“These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can ......”
29th Jan 2019
reviewed by 'Petras'
“Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I ......”
14th May 2018
reviewed by 'Chloe'
“We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They ......”
14th May 2018
reviewed by 'Chloe'
“We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They ......”
24th May 2016
reviewed by 'Harriet'
“I have rented properties in London on and off for about 7 years. This is not just the worst experience I ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames
Bermondsey,London
Greater London
SE1 2LH
020 7089 6490

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 13% £600 £1,733
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 1 7 0 0 0 1 0 0
Areas covered
  • SE1
  • Shad Thames
  • SE16
  • Bermondsey
  • Borough
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
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Rankings
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“This message goes out to all landlords deali......”

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Dec 06,2022
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LISA
By: 'Amelia'
Dec 06,2022
0 people found
this helpful
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm also a landlord this is my experience with them . They found me a tenant last year , that's all I wanted them to do , i manage ...
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“These are the worst estate agents do not use.......”

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May 14,2020
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Gemma
By: 'RP'
May 14,2020
2 people found
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
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“Excellent service, exceeded all expectations!...”

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Jan 29,2019
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By: 'Petras'
Jan 29,2019
0 people found
this helpful
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
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Comment on agent fees
Market
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“Terrible - Avoid...”

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May 14,2018
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By: 'Chloe'
May 14,2018
0 people found
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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“Terrible - Avoid...”

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May 14,2018
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By: 'Chloe'
May 14,2018
0 people found
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
read full review
Comment on agent fees
ridiculously high fees that were not made clear from the start
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“I have rented properties in London on and off for ......”

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May 24,2016
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By: 'Harriet'
May 24,2016
5 people found
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my ...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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Was this helpful? Yes
By: Ross
May 25, 2016
View all comments (1)
Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further. Regards, Ross ...

“The agency is only good at signing contracts.We had ......”

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Dec 15,2014
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By: 'Not'
Dec 15,2014
3 people found
this helpful
The agency is only good at signing contracts. We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were ...
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What agent could do to change your mind?
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Jan 06, 2015
View all comments (1)
Hello I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

“I never usually write reviews but my flatmate and I ......”

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Sep 02,2014
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Alexandra
By: '7654321'
Sep 02,2014
6 people found
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others. The whole process from start to finish has been a nightmare. Alexandra, who dealt ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hello, We're really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager. ...

“I am a landlady and have let my property (unmanaged) ......”

Share on :
Aug 01,2014
Minithumbdown
By: 'End_of_tether_landlady'
Aug 01,2014
1 people found
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Aug 01, 2014
View all comments (1)
Hello, We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to [email protected] so we can investigate the issues you've been having. Please accept our apologies once again. Many thanks, Melanie Smith, Customer Relations Manager. ...

“A few weeks ago my girlfriend and I where in ......”

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Feb 20,2013
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By: 'John'
Feb 20,2013
6 people found
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons. We decided to have a look at a few places to see what was out there. On our first day of looking, we got a call ...
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By: Jane P
Mar 01, 2013
View all comments (2)
I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. ...

“We are renting a property from this wonderfully avaricious estate ......”

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Nov 14,2012
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Martina
By: 'cerebro24'
Nov 14,2012
4 people found
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the ...
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“No concept of customer service. Rude and aggressive. Don't care ......”

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Nov 18,2010
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By: 'Tor'
Nov 18,2010
3 people found
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments. I am writing this sat in my apartment for the last time. Tomorrow is my ...
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By: Customer Relations Manager
Nov 23, 2010
View all comments (1)
Hi Tor Erik Linnerud I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5:03 PM 22/09/2015 by Chris Lee

Awards won by Felicity J Lord, London SE1 2LH



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