100% lettings valuation accuracy
77% lettings fee satisfaction
Aug 01,2014
Aug 01,2014
5
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Similar experience to JLS regarding deposit. Flat was thoroughly cleaned before moving out and we have photographic evidence to back this up. We left it in a cleaner state than when we moved in. Happy Let inspector on moving out day said the flat was in good condition and clean. However, we have subsequently been hit with a hefty bill for cleaning and send photos that differ from ours. We agree that we left one or two small bits of blue-tack on the walls but this does not merit complete redecorating as we have been charged for.
It took Happy Lets nearly a year to fix the fan in the kitchen and they said they couldn't do anything about the glass in the bay window which was not secure and meant we couldn't safely open the window.
Considering our next steps but we would never recommend this agency to anyone else. A very, very bad experience we would not wish to repeat.
It took Happy Lets nearly a year to fix the fan in the kitchen and they said they couldn't do anything about the glass in the bay window which was not secure and meant we couldn't safely open the window.
Considering our next steps but we would never recommend this agency to anyone else. A very, very bad experience we would not wish to repeat.
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Latest Reviews
16th Feb 2022
reviewed by 'Nicola'
2nd Mar 2021
reviewed by 'Jake'
31st Jan 2021
reviewed by 'Jane'
14th Jan 2021
reviewed by 'Stefanie'
8th Dec 2020
reviewed by 'kirangandhi'
4th Nov 2020
reviewed by 'Tamara'
Opening Hours
Address
Happy Lets
1287 Argyle Street
Glasgow
City of Glasgow
G3 8TL
01413344633
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 77% | £267 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 44 | 16 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- G3
- G33
- G11
- G13
- G12
- G41
- G14
- G20
- G1
- G2
- G31
- G32
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 16,2022
Feb 16,2022
0
people found
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The most incompetent, disorganised letting agent I've ever had to deal with. So many problems with Happy Lets but mostly their communication and urgency to do anything. We were broken into in 2018 and it took them a month to get us a new front door. ...
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Feb 16, 2022
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Having been your tenants for so long then you've seen the emails showing our dissatisfaction with Happy Lets.
'Secured the property' meaning you put a padlock on the door that was easily kicked in during the break in? A padlock which we had to secure as your contractor put on such poor, weak screws? I remember making multiple phone calls pleading to speed this up as we felt so unsafe and exposed. You might think thats' a reasonable time frame but we did not. Maybe next time consider your tena ...
Mar 02,2021
Mar 02,2021
0
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Iain was helpful the whole way through our application process!
Got information over to us quickly and made sure we had everything we needed to get through the application process.
He was always helpful on the phone and took the time to get things sorted, ...
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Jan 31,2021
Jan 31,2021
0
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I have found Happy Lets efficient and reliable and I put a lot of trust in them to deal with my property and keep me up to date with all matters relating to it. I have been very happy with their service....
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Jan 14,2021
Jan 14,2021
0
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Iain is always very prompt with his reply's and when we ever need any support has always been very professional and offered various options especially during the pandemic. He's a great asset to your team....
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Dec 08,2020
Dec 08,2020
1
people found
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Very bad ..they are very very bad and literally deduct entire your deposit at the end by pointing there is a small hair in bath tub bla bla .some stupid reasons and give the flat to next tenant as it is cleaned by previous tenant...
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Dec 16, 2020
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Dear Kirangandhi, we are really disappointed to read your review and just wanted to clarify this again for you.
At the start of your tenancy in 2018, you agreed to an inventory that stated that the property was professionally clean and there was no sign of mould. Furthermore, you were given 7 days to make any amendments to this.
It was only when we attended routine inspections did we discover mould starting to form in areas in the property and you were given advice by email on how to combat ...
Nov 04,2020
Nov 04,2020
2
people found
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this helpful
They are super disorganised, messing me around with move in dates and the like, having to reschedule and costing us heaps.
They didn't even manage to get the inspection done for my flat till after we had moved in (if they even did it - ...
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Nov 04, 2020
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We are saddened and frustrated to see that you would prefer visiting various social media websites to leave inaccurate comments instead of trying to liaise with ourselves in resolving the matter.
Looking through our records, an entry date of 23/08/2019 was agreed via email on 14/08/2019 and that was the date on which you took up occupancy.
An inventory was set to you on 03/09/2019 and you had seven days to make amendments which you did and seemed happy with when you returned this on 05/09 ...
Oct 22,2020
Oct 22,2020
0
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I contacted Iain regarding a property that was up for rent. The customer service that Iain gave me was second to none. He was able to answer all the questions I had regarding the property and he stayed on the line and helped me fill ...
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Dec 16, 2020
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Thank you for your kind words - Iain has also been passed these and is delighted to hear it :) ...
Sep 29,2020
Sep 29,2020
0
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I really appreciate the way team understood the urgency of the repair matters reported. They made sure to keep us informed about the status of the progress being made. Also they made sure that the contractor attends the property at the said date and time ...
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Dec 16, 2020
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You are more than welcome - thanks for the kinds comments! ...
May 19,2020
May 19,2020
0
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As the first company I have ever dealt with when renting they were extremely helpful and generally very responsive! Emails were replied to quickly and issues which they could resolve without landlord input are dealt with efficiently....
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May 09,2020
May 09,2020
0
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Iain MacLachlan (Property Manager) and Kira Keaney (Branch Manager) worked very hard to market our property just as the COVID-19 lockdown was coming into force. They did an excellent job in very difficult circumstances and a ever changing working environment. We are really happy with ...
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Mar 20,2020
Mar 20,2020
1
people found
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The most shockingly arrogant and negligent treatment I have ever encountered as a tenant.
I moved into a one bedroom flat managed by "Happy" Lets which, as I discovered upon spending my first two nights there, was suffering from a serious case of DAMP, making ...
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Feb 08,2020
Feb 08,2020
0
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This is a Company which is superior in every respect, from the marketing of the property through vetting of tenants to the administration of the accounts.
The accounting is transparency itself and nothing, but nothing, is too much trouble.
The office personnel are both friendly ...
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Feb 10, 2020
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Thank you Mr Tilley for this fab review! We miss you already and you too were an absolute pleasure to deal with at all times :) ...
Nov 13,2019
Nov 13,2019
0
people found
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Iain MacLachlan warmly welcomed me to Happy Glasgow and facilitated my move into the property. I found the property in an exemplary state of cleanliness. Iain takes care of the maintenance of the property with a lot of reactivity and very quickly warned the repair ...
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Nov 07,2019
Nov 07,2019
0
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Cool friendly guy, very calm, sends emails on time.
(Any words below this line serve to reach the word count).
Happy Lets...
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Oct 17,2019
Oct 17,2019
0
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We had the best of service from all the staff at Happy Lets.
They accomodated a difficult viewing time for us and the manager Iain, in particular, dealt with all enquiries and arising issues with the flat efficiently and professionally.
Would recommend to anyone :)....
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Sep 19,2019
Sep 19,2019
0
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Professional and highly efficient service. Made the move in quickly and less stressful when all the office stuff can be done online....
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Sep 10,2019
Sep 10,2019
0
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We had a great experience working with iain at Happy Let's.
He was very attentive, at all points of the day, promptly answering any questions we had and making us feel at ease.
We would definitely recommend Iain from Happy let's to anyone looking to ...
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N/A
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Jun 14,2019
Jun 14,2019
0
people found
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Throughout the entire process of noting interest in the flat to sorting through my work reference and gaurentour, until even after I had moved in Iain has provided great customer service and has always been extremely helpful and patient. He has truly made me feel ...
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Apr 16,2019
Apr 16,2019
0
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My flatmate and I have enjoyed many happy and comfortable years in our property from Happy Lets. The flat is regularly checked over and the team are all incredibly lovely and supportive.
We haven't had any major problems with the agency whatsoever in 3 years, and ...
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Feb 27,2019
Feb 27,2019
0
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I had a fairly smooth process with happy lets. Everything was done via email/phone call and any time I had any queries Iain was quick to answer....
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Comment on agent fees
N/a
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Feb 22,2019
Feb 22,2019
0
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Iain was such a helpful agent worked hard tried his best to let me move in to the property 136 Renfield street as soon as possible. He's such a great man with great experience....
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Comment on agent fees
Good
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Feb 13,2019
Feb 13,2019
0
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Iain has been great! I honestly thought he was a manager when he was dealing with us. Answered every question we had...
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Comment on agent fees
Agent had no fees that I’m aware of
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Jan 30,2019
Jan 30,2019
0
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I have been a landlord with Happy Lets for almost 3 years since I switched from another agency who could not keep me updated on my property without constant chasing at my end. It left me feeling uneasy that I had to be one step ahead ...
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Jan 19,2019
Jan 19,2019
0
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Thanks Iain for all things that you helped us with. We have received amazing professional deal in term of viewing and filling the form out and everything....
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Comment on agent fees
Great
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Jan 08,2019
Jan 08,2019
0
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Iain was professional and friendly to come into contact with. He was very helpful providing everything that I needed and his communication skills were excellent too. He was understanding and put things in place that made it easy for myself to sign the lease and ...
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Jan 03,2019
Jan 03,2019
0
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Iain has been brilliant from the start - very warm and friendly approach but always remained professional.
We were in frequent contact but never felt like we were bombarded with messages. He made sure we knew what was happening at each stage of the process ...
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Nov 19,2018
Nov 19,2018
0
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We have been with Happy Lets as a landlord for over 10 years now so that is a testimonial in itself.
Everything handled professionally and has been great to see the business grow and develop.
They regularly take feedback on board - for example, we were ...
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Comment on agent fees
Very proportionate - it costs a lot when a tenant changes but that is the same everywhere and to be expected. The vetting process is thorough which is very important.
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Oct 26,2018
Oct 26,2018
0
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I found out I had passed the checks for a property the day before I was going on holiday. I told Amanda what my situation was and she quickly processed the paperwork so I could sign it that day. My experience so far with Happy ...
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Oct 29, 2018
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Hi there,
Many thanks for your kind comments which have been passed along to Amanda.
Amanda shall continue to be your dedicated property manager throughout your tenancy and we have no doubt that your positive experience shall continue!
Thanks again and hope you have a fab holiday! ...
Oct 19,2018
Oct 19,2018
0
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I am actually gutted I am no longer with Happy Lets. Rented the flat managed by them for the last 3 years and I had no hassle at all. They were very responsive and friendly, always great communication with plenty of notice when it came to ...
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Oct 23, 2018
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Hi Anna,
Thanks so much for your kind comments; you have been a tenant with us for so long now, certainly is sad that this is no longer the case.
You know where we are though should you ever require our assistance.
All the very best to you! :) ...
“£240 to clean an ALREADY CLEAN flat - Dreadful experience with Happy Lets - do NOT rent from them...”
Oct 16,2018
Oct 16,2018
3
people found
this helpful
this helpful
Our "happy lets" experience was anything but "happy". It was, and continues to be, awful.
Before we could sign the lease, we had to take out contents insurance from a Happylets preferred insurer. This was an extra monthly cost to us, on top of the £550/...
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Dec 08, 2018
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I am another very unhappy tenant and it is an absolute lie that Happy Lets has 'absolutely no requirement for you to take (insurance) from a preferred insurer'. Prior to signing the contract they tell you you have to buy tenants liability insurance as it is 'a requirement for your tenancy agreement'. More specifically, they have their partners from Let Alliance contact you saying:"We recently completed your references ahead of your move into your new home and they have asked us to contact you ab ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email [email protected] for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 3:22 PM 01/12/2017 by Kira Keaney
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email [email protected] for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Best Letting Agent in G3 
Best Letting Agent in G3 
Having thoroughly checked our system and files we cannot find any case similar to the one you have detailed and therefore cannot comment on the validity of you review or fairly respond to your views, which we find frustrating.
As there is no name to the review we have no way of ascertaining your identity or to which tenancy this relates therefore we would be grateful if you could contact our office to give us the opportunity to investigate your comments and respond accordingly.