London, SE3
1.5/5, 15 reviews
13% recommended
14% sales valuation accuracy
29% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction

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“This is the worst company I ever dealt with after ......”

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Jul 31,2014
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By: 'Lola'
Jul 31,2014
5 people found
this helpful
This is the worst company I ever dealt with after foxtons, even at foxtons I have had better experience overall. They only take care of you before you sign the contract, as soon as you pay, you no longer exist. They do not reply to you email, have nothing useful to say over the phone, keep telling you to be patient and arguing with you just not to take any blame or responsibility. They don't care for the property as well, or the landlord, even if you have a water or gas leak they do nothing. They made sure to protect themselves with tons of obligations from the tenant and almost nothing from their side. Even if they are obliged they will not necessarily follow theirs. They will deal with tenants like they are second class citizens, milk their money and provide no support whatsoever. It's cruel, but it is up to the people, this company does not seem to have human values at base. They are rude, incompetent, slow, irresponsible. Beware! Unfortunately I only figured this out after I signed the contract.
What agent could do to change your mind?
They urgently need to improve their customer service, more and more people I hear are saying the same. What are we paying them for?
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Comment on agent fees
Overpriced for nothing
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Latest Reviews

View all Reviews 15
2nd Dec 2016
reviewed by 'GG'
“So far, very good management, including renewal, prompt response in repairs needed. Constant information during letting period, no complaint so ......”
12th Jul 2016
reviewed by 'Angry'
“Horrible from beginning to end. Property Manager does not respond to emails, impossible to have the repairs done and they ......”
24th Mar 2016
reviewed by 'Elton'
“Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to simple questions, makes up stories which contradict what he had ......”
23rd Sep 2015
reviewed by 'Mrs'
“Absolutely shocking. DO NOT USE THIS BRANCH. We were in a property managed by them for almost 2 years- we experienced ......”
17th Sep 2014
reviewed by 'Fabrizio'
“I was a tenant of a property managed by Jones Lang LaSalle in Greenwich. I have left the property 2.5 months ......”
3rd Sep 2014
reviewed by 'GT'
“I am very disappointed when contact to JLL staffs. They are not willing to help the tenant to make any ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

Jones Lang Lasalle
8 Montpelier Vale
Blackheath,London
Greater London
SE3 0TA
020 8852 8383

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 14% 29% £0 £0
Lettings 0% 29% £1,250 £1,669
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 9 0 1 0 0 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Birmingham, B3
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Glasgow, G2
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London, E14

“So far, very good management, including renewal, prompt response in ......”

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Dec 02,2016
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Mohammed
By: 'GG'
Dec 02,2016
0 people found
this helpful
So far, very good management, including renewal, prompt response in repairs needed. Constant information during letting period, no complaint so far....
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Comment on agent fees
Fees can be considered a bit high, but having bad previous experience in non-managed property, I gladly accept them.
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“Horrible from beginning to end. Property Manager does not respond ......”

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Jul 12,2016
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Jones
By: 'Angry'
Jul 12,2016
5 people found
this helpful
Horrible from beginning to end. Property Manager does not respond to emails, impossible to have the repairs done and they will do whatever possible to keep the deposit after the tenancy ends - unbelievable excuses. Be careful with this agency, they are the worse ever. ...
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What agent could do to change your mind?
They should pay to customers to use them.
Attached Filesnbsp;
Comment on agent fees
They should pay to customers to use them.
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By: Emma Deeny
Sep 05, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...

“Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to ......”

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Mar 24,2016
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Mohammed
By: 'Elton'
Mar 24,2016
6 people found
this helpful
Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to simple questions, makes up stories which contradict what he had stated before. Clearly unfit for this position, should be a negotiator to be generous....
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By: Emma Deeny
Sep 05, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise me on the details, so that I may investigate this further for you. Your experience does not reflect our standard service and I should like to learn what went wrong for you. Please get in touch. ...

“Absolutely shocking. DO NOT USE THIS BRANCH. We were in ......”

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Sep 23,2015
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By: 'Mrs'
Sep 23,2015
6 people found
this helpful
Absolutely shocking. DO NOT USE THIS BRANCH. We were in a property managed by them for almost 2 years- we experienced a severe leak which ruined some of our belongings and furniture. It took them 3 days to get someone out to look at the leak ( just ...
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“I was a tenant of a property managed by Jones ......”

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Sep 17,2014
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By: 'Fabrizio'
Sep 17,2014
1 people found
this helpful
I was a tenant of a property managed by Jones Lang LaSalle in Greenwich. I have left the property 2.5 months ago and for some reason can't get my deposit back. We have used the cleaning services as recommend by the agency (‚£280 for a 2 bed flat), ...
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“I am very disappointed when contact to JLL staffs. They ......”

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Sep 03,2014
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By: 'GT'
Sep 03,2014
3 people found
this helpful
I am very disappointed when contact to JLL staffs. They are not willing to help the tenant to make any offer to landlord or consult the tenant another solutions to achieve the landlord's requirement. The reason that they gave me is that "the due date ...
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“This is the worst company I ever dealt with after ......”

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Jul 31,2014
Minithumbdown
By: 'Lola'
Jul 31,2014
5 people found
this helpful
This is the worst company I ever dealt with after foxtons, even at foxtons I have had better experience overall. They only take care of you before you sign the contract, as soon as you pay, you no longer exist. They do not reply to ...
read full review
What agent could do to change your mind?
They urgently need to improve their customer service, more and more people I hear are saying the same. What are we paying them for?
Attached Filesnbsp;
Comment on agent fees
Overpriced for nothing
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Simply horrible service.We got an apartment through JLL, during ......”

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May 28,2014
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Natalie
By: 'Jango'
May 28,2014
2 people found
this helpful
Simply horrible service. We got an apartment through JLL, during the viewing the staff member was very polite if a bit rushed. He ensured us all the details of the property, rent/parking etc. We moved in soon, and soon things started going wrong. All ...
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What agent could do to change your mind?
They could have helped in a lot of ways, like managing the property issues like they were supposed to. Not imposed useless charges on us, and not given away our parking spot to someone else without telling us.
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“We had numerous issues with the property when we first ......”

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Dec 18,2013
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By: 'James'
Dec 18,2013
1 people found
this helpful
We had numerous issues with the property when we first moved in and subsequently. The minor issues was dealt with in a timely manner however, there were some issues which were not adequately followed up and dragged on for months (around 8 months to be exact)!! ...
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What agent could do to change your mind?
-Communicate all facts at relevant time points e.g. INFORM your tenants that they cease to have any authority over the property once the check-out has been arranged even if the tenancy has not ended - why should we continue to pay rent then!?!?!? Not everyone is an estate agent and 'should know' the rules. -Follow up with any work that is due to take place -Use the same check-in and check-out inventory clerk
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“Absolutely terrible please never use these people , rude, incompetent, such ......”

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Sep 12,2013
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By: 'JJ'
Sep 12,2013
1 people found
this helpful
Absolutely terrible please never use these people , rude, incompetent, such a bad experience avoid at all costs, their attitude is awful, everything is a hassle for them, you cant believe you actually pay for this service ....
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“Very simple process from making an offer to putting down ......”

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Aug 30,2013
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By: 'Mark1979'
Aug 30,2013
0 people found
this helpful
Very simple process from making an offer to putting down a deposit to moving in. Seems as though from other comments they aren't good for letting your property out but as a tenant they were fine....
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“DISGUSTING, DISGUSTING, DISGUSTING! Beware of this agency and their snobby ......”

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May 29,2013
Minithumbdown
By: 'Silvia'
May 29,2013
2 people found
this helpful
DISGUSTING, DISGUSTING, DISGUSTING! Beware of this agency and their snobby selves. Horrible attitude, have been treated badly because students, denied to make an offer to the house we wanted, to then give it away to the first person who came on the morning of our ...
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What agent could do to change your mind?
Disgusting attitude and service. Only care about the money.
Attached Filesnbsp;
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“I am a foreigner who had purchased a property in ......”

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Dec 18,2012
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By: 'M.L'
Dec 18,2012
2 people found
this helpful
I am a foreigner who had purchased a property in the E3 area. As I am a foreigner, I had engaged JLL to manage and let my property. It was a terrible experience with them. They never helped to pay for our service charge in ...
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What agent could do to change your mind?
They should keep the landlord informed of all mails sent to the property. They should pay help landlord to pay the outstanding charges in time. They shld do a sanity check on the tenant during check out to make sure he has made all payment before he leaves.
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“I just want people to know that when dealing with ......”

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Sep 29,2012
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By: 'Shummie'
Sep 29,2012
2 people found
this helpful
I just want people to know that when dealing with this estate agent, please be warned they will leave you high and dry. After accepting my offer on a new-build property, and instructing solicitors, the seller went back on his word and decided to not ...
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“Absolutely shocking service. I appreciate that mistakes happen and things ......”

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Jan 28,2012
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Jones Lang
By: 'Marc'
Jan 28,2012
2 people found
this helpful
Absolutely shocking service. I appreciate that mistakes happen and things slip, but it shouldn't keep happening over and over. They manage our property and we have to chase them all the time to get answers and they're just inefficient....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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