Colchester, CO1
2.9/5, 39 reviews
44% recommended
100% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction

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“I am very disappointed with the service I received from ......”

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Jul 30,2014
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Becky
By: 'Mary'
Jul 30,2014
0 people found
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I am very disappointed with the service I received from William H Brown in Colchester. I saw an advert for a property listed on a property website and no administration fees were advertised, and so I thought that it would be a good idea to ring up William H Brown lettings and arrange a viewing. It was confirmed that there was no administration fees, however, what was not mentioned was that there was a £120 guarantor fee per tenant and that the minimum that a guarantor must earn is £9600 per annum. The tenant letting check performs a check based on calculations that say this is the minimum. However, William H Brown did not relay this information and therefore wasted time performing the check and then saying that the guarantor that was put forward was not eligible for the property. Once William H Brown received my money, there was no correspondence through email or otherwise, but before the money was received, they were always calling and emailing, responding to queries efficiently and arranging convenient viewings. Steer clear of William H Brown.
What agent could do to change your mind?
Continuing to respond to emails and stay attentive even after money has been received.
Attached Filesnbsp;
Comment on agent fees
The ‚£120 is extortionate, and also the terms of a guarantor must be explained to the tenants before they put somebody forward.
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Latest Reviews

View all Reviews 39
11th Sep 2024
reviewed by 'Ma Li'
“I have just completed the sale of my property today through William H Brown, Culver Street West today. I received ......”
30th Apr 2024
reviewed by 'Laurence Sansum'
“Ashley samson gave us both all the confidance and means to buy the right property for us both .Thank you ......”
2nd Mar 2024
reviewed by 'Mike'
“In 2019, William H Brown came begging to sell my property (11 Curlew Croft, Colchester, CO4 3FT) on a no sale no ......”
14th Feb 2024
reviewed by 'Millie'
“I have had the pleasure of dealing with Hannah and Jack when going through the renting process. It is my ......”
20th Nov 2023
reviewed by 'Prathiba S'
“I really Like William H Brown work. The way of approaching the customer and explaining the details everything is very ......”
10th Nov 2023
reviewed by 'Laura'
“Best customer service ever,very happy with the results the agents are dedicated persevere, excellent vibes,really nice to me...”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
8 Culver Street West
Colchester
Essex
CO1 1JG
01206 577772

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 75% £80,000 £355,000
Lettings 100% 73% £650 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 7 8 3 4 1 1 3 6
Areas covered
Services offered
  • Sales
    •
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Good customer service, satisfied seller ......”

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Sep 11,2024
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Anthony
By: 'Ma Li'
Sep 11,2024
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I have just completed the sale of my property today through William H Brown, Culver Street West today. I received efficient, friendly and supportive assistance throughout the process. I'd like to extend my special thanks to the branch manager, Jason, as well as the team ...
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“Verry good...”

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Apr 30,2024
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Ashley
By: 'Laurence Sansum'
Apr 30,2024
0 people found
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Ashley samson gave us both all the confidance and means to buy the right property for us both . Thank you so much we look forward to useing you again some time. Thanks...
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“In 2019, William H Brown came begging to sell......”

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Mar 02,2024
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Rachel
By: 'Mike'
Mar 02,2024
0 people found
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In 2019, William H Brown came begging to sell my property (11 Curlew Croft, Colchester, CO4 3FT) on a no sale no fee basis, and now in 2024 they have sent me an invoice asking for payment, and threatening law suit via ELMS Legal Services. ELMS has informed ...
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“1st time renter...”

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Feb 14,2024
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Emma
By: 'Millie'
Feb 14,2024
0 people found
this helpful
I have had the pleasure of dealing with Hannah and Jack when going through the renting process. It is my partner and I's first time moving out and renting. Hannah showed us round the property and the communication afterwards was detailed and efficient, which was ...
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“I really Like William H Brown work. The way o......”

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Nov 20,2023
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Jack
By: 'Prathiba S'
Nov 20,2023
0 people found
this helpful
I really Like William H Brown work. The way of approaching the customer and explaining the details everything is very much appreciable. The Team members WHB are very much customer friendly. whatever queries customer raised patiently clarifying all the queries. Love the service of William ...
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“Best customer service ever,very happy with th......”

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Nov 10,2023
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By: 'Laura'
Nov 10,2023
0 people found
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Best customer service ever,very happy with the results the agents are dedicated persevere, excellent vibes,really nice to me...
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“Jack from Colchester branch was very helpful.......”

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Jul 25,2023
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Jack
By: 'Berna'
Jul 25,2023
0 people found
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Jack from Colchester branch was very helpful. I have been working with William H Brown to let my flat for the past few years and I can say that I am very happy about it. Jack in recent dealing was very helpful and most impistantly ...
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“I would just like to say how amazingly helpfu......”

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Jun 01,2023
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Hannah
By: 'ALEX MANNOCK'
Jun 01,2023
0 people found
this helpful
I would just like to say how amazingly helpful, cheerful and pleasant Hannah McCreath is at the Colchester branch. Hannah always returns calls and is super helpful! Best agent in Colchester by a long shot. Alex...
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“I just wanted to say a huge thank you to Trai......”

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Apr 29,2023
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Jack
By: 'Sarah'
Apr 29,2023
0 people found
this helpful
I just wanted to say a huge thank you to Trainee Lettings Negotiator Jack Percival! From the moment I (nervously) phoned to enquire about a rental property, on behalf of my profoundly deaf brother, he was nothing but kind and understanding! Jack immediately spoke with ...
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“Worst letting agents avoid at all costs....”

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Jan 09,2023
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By: 'Laura'
Jan 09,2023
0 people found
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Worst letting agents avoid at all costs. Let out unsuitable properties and don't bother to fix anything they say they will. No out of hours contact number for emergencies and just tell you to phone the emergency services if there is an issue. Can't wait ...
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“Thank you very much Emma for making our life ......”

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Jul 26,2022
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Emma
By: 'Prav'
Jul 26,2022
0 people found
this helpful
Thank you very much Emma for making our life easy while letting our property and finding the tenants. It has been unbelieble experience since the first day, I approached you. Outstanding, approach and very effective action by all the staff. I recomend all to use ...
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“Thank you Hannah for being very efficient and......”

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Jun 29,2022
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Hannah
By: 'Rutendo'
Jun 29,2022
0 people found
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Thank you Hannah for being very efficient and kind throughout our house hunt.You made the entire process hustle free and for that we are really grateful....
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“Bought and sold...”

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Mar 06,2022
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Phil
By: 'emily'
Mar 06,2022
0 people found
this helpful
Our estate agent, Phil, helped us get the house we really wanted for a fair price as well as getting our house sold quickly in order for this to happen. I appreciated the support. Communication was good. I was surprised how long the whole process ...
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“The WORST letting agents...”

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Dec 10,2021
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By: 'Hannah Booth'
Dec 10,2021
0 people found
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The WORST letting agents I have ever dealt with in the 9 years I’ve been renting. Can’t seem to get anything right and there is a complete lack of care. Constantly chasing them up for things that they repeatedly forget to do. AVOID AT ...
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“Sellers beware. Called 5 times, 3 times to b......”

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Sep 22,2021
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By: 'Sandy'
Sep 22,2021
1 people found
this helpful
Sellers beware. Called 5 times, 3 times to book viewing. Even last call to get manager to ring back not responded too. Not sure why in a commission based job these youngsters can’t be bothered. Good luck to all of them for their excellent work ethics ...
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“I have tried 3 times to book a viewing of an ......”

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Mar 30,2021
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By: 'Antonio Pereira'
Mar 30,2021
0 people found
this helpful
I have tried 3 times to book a viewing of an house with this company. The first time they told me the landlord wasn't answering, so not even bother in trying. This was in a less than a minute call and without the full details of ...
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“I have recently been in contact with this bra......”

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Jan 14,2021
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harry
By: 'Goldfish1'
Jan 14,2021
0 people found
this helpful
I have recently been in contact with this branch and have been very satisfied with the good service and advice provided by Harry. I would give a higher rating but am unable to do so because I am only a prospective tenant but having contacted ...
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“Shocking...”

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Jan 02,2021
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By: 'Claire'
Jan 02,2021
3 people found
this helpful
Shocking. Really keen to view a property through them, had to call and chase them and was told I’d have a call back to confirm the time and whether the agent or the owners would be showing us round. No contact at all, called ...
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“My experience with William h brown,Colchester......”

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Sep 25,2020
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By: 'Alexandru'
Sep 25,2020
0 people found
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My experience with William h brown,Colchester has been exceptional. Charlye have gone above and beyond here duties and nothing is ever too much trouble and believe me I have been a right nuisance! I am always welcomed by a smile and a cheery hello, ...
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“Colchester Culver Street Branch.Beyond appa......”

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Sep 15,2020
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By: 'Sam'
Sep 15,2020
3 people found
this helpful
Colchester Culver Street Branch. Beyond appauling. Criminal at best with absolutely zero morals. The branch took a 500 deposit and entered a reservation agreement with me after my offer was accepted by the vendor. Paperwork was then send over with incorrect solicitors on, my name spelt ...
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“Extremley Unorganised, Never told us of a v......”

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Feb 11,2020
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By: 'Seven'
Feb 11,2020
0 people found
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Extremley Unorganised, Never told us of a viewing they'd planned in at our property until 5 minutes before they were due to arrive on a saturday morning at 9am. Got a response of "oh sorry i thought i'd mentioned it, are we still ok to go ...
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“Review...”

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Dec 09,2019
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By: 'A'
Dec 09,2019
0 people found
this helpful
Shellie has recently taken over looking after my property. My previous manager was Alicia Hawthorn who was excellent. I am please to say that the high level standard of support is continuing with Shellie. She is v good at answering any queries I have, and ...
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“no reply...”

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Oct 11,2019
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By: 'waz'
Oct 11,2019
1 people found
this helpful
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers....
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“Excellent customer service...”

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Jan 07,2019
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Lorna
By: 'Michelle'
Jan 07,2019
1 people found
this helpful
My experience with William h brown,Colchester has been exceptional. Lorna,Jessica and Phil have gone above and beyond their duties and nothing is ever too much trouble and believe me I have been a right nuisance! I am always welcomed by a smile and ...
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Comment on agent fees
the fees are about average
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“Exceptional Customer Service...”

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Jan 01,2019
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Alicia
By: 'arnolds'
Jan 01,2019
0 people found
this helpful
Since I started resting my property, with William H Brown, the Property Co-ordinator - Alicia Hawthorn has been really helpful and very professional (even though she's just doing her job). Her customer service is exceptional in my opinion, "Simply the Best". But I also believe ...
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Comment on agent fees
Good agent fees
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“!...”

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Dec 21,2018
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David
By: 'Kliti'
Dec 21,2018
0 people found
this helpful
Thank the Northampton Agency (the rental section) especially David Courtney Couch for the excellent service!! Would definitely recommend!! Everything was great!...
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Comment on agent fees
Good
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“brilliant and friendly...”

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Apr 30,2018
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chloe
By: 'eve'
Apr 30,2018
0 people found
this helpful
chloe has been a star friendly an professional an very patient with all my questions referencing was painless and efficient all in all a great experience...
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Comment on agent fees
ok
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“I was directed to Georgina when I had an issue ......”

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Oct 05,2017
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Georgina
By: 'P'
Oct 05,2017
1 people found
this helpful
I was directed to Georgina when I had an issue with a leak in our property and despite the many issues we had throughout Georgina was honestly the most helpful person I've spoken to associated with William H Brown and is the only reason I'm ...
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Comment on agent fees
N/A
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“I contacted Georgina for a maintenance issue in our property ......”

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Jul 13,2017
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Georgina
By: 'Nihal'
Jul 13,2017
1 people found
this helpful
I contacted Georgina for a maintenance issue in our property and she has been an absolute star to us, she has been effectively communicating between us and our landlady and the maintenance company and keeping us very up to date. Our issue has resolved very ...
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“Awful service. We agreed a purchase through them with an ......”

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Nov 23,2016
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By: 'anon'
Nov 23,2016
5 people found
this helpful
Awful service. We agreed a purchase through them with an initial agreement that the purchase would be chain free. They told us the sellers agreed to move into temporary accommodation and that the process should take approx 2 months. Three months later we have now found ...
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Comment on agent fees
Not applicable, these are for the seller.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Colchester CO1 1JG



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