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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 341 Reviews
94% Recommended
95% sales valuation accuracy
85% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
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By : 'Alice'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : NE29
As an experienced landlord I have had many dealings with different agents over the last few years and I have found many to be unprofessional and inefficient. However NGU have been a real breath of fresh air. They have been extremely helpful and have kept me up to date with developments throughout the entire process, finding me a good quality tenant who has remained in the property long term. I would certainly recommend NGU.
NGU Homelettings & Sales
469-471 Durham Road, Gateshead, Tyne & Wear
NE9 5EX
0191 491 0344
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Complaints procedure We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected] If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 4/29/2016, 3:49:21 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Ms'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NE13
AVOID AVOID AVOID I have been an NGU tenant for 2 years. From the day I viewed the property has been a disaster. I was lied to during the viewing by *. She told me the house was owned by ngu so the housing stability i so desperately need wouldn't be a problem. It is in fact owned by a separate ... Read Full Review
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By : 'Mr'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TS3
Total slumlords of the highest calibre. NGU like to give the impression they are professional and provide outstanding service, however the only place they leave you standing is out in the Cold while they twiddle their thumbs over maintance issues, only to later try and push the blame on the ... Read Full Review
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Chris
Rachel
By : 'Samantha'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : TS17
This company literally deserves MINUS 10 stars! Horrendous, do not even be fooled by how nice they “try” to come across. This company has failed to repair anything in my house in the full 3 years I've lived here. I have no access to use my cooker and haven't since day one of being here ... Read Full Review
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Katie
By : 'Marina'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TS25
I need to thank Katie Wybrant for her incredible work fixing quickly an ugly situation with my property which was messed up by a previous agent. The situation gave me stress to the point of making me unwell. From the moment Katie took over, It felt like a massive weight was off my shoulders, she ... Read Full Review
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Mathew
By : 'Connor'
Branch : Gateshead ,469-471 Durham Road
Services : Surveying
Would you recommend ? : No
Postcode : TS20
Viewed a property the other week and said on the day of viewing I'm really interested in it and basically said I'll have the property to rent, to then get told to ring the office and say I'm interested and for atleast 3-4times of ringing all told me they're waiting for a ... Read Full Review
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Katie
By : 'Kirsty'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TS23
Amazing service by Katie helped me every step of the way and kept us informed which made the whole experience so much easier. Would defiantly recommend any one to go with Ngu Lettings they are professional and ... Read Full Review
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Katie
By : 'Nick'
Branch : Gateshead ,469-471 Durham Road
Services : Sales( As a Vendor )
Sold price : £67500
Would you recommend ? : Yes
Postcode : TS19
NGU have managed and sold my property with a sitting tenants. Typically there were conveyancing issues, Sarah Donnison handled all the issues promptly, more often than not the same day. Sarah consistently kept me up to date with the sale ... Read Full Review
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Chris
By : 'Victoria'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : NE34
Can i say big thank you to JASMINE for all your help in regards to viewing a property . If was long process getting a viewing but lovely Jasmine kept me updated at all times. Thanks again girls . and to Chris for attending the property to let us view . Thanks ... Read Full Review
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By : 'Paris'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE11
AVOID AT ALL COSTS COWBOY LETTING AGENCY LEAVE YOU WITH REPAIRS FOR 6 MONTHS, IGNORE CALLS, IGNORE REPEAT VOICEMAILS AND EMAILS ESCALATING TO ENVIRONMENTAL ... Read Full Review
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Katie
By : 'Danielle'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : SR8
I've had 2 properties from ngu home lettings , what an amazing team with a outstanding service , Katie wybrant worked tirelessly to make sure the property was what I needed and helped endlessly with every question and query, would highly recommend to anyone looking for a ... Read Full Review
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By : 'Andy'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : NE39
Terrible maintenance service. We have been without hot water for, so far, six days. We have had plenty of unfulfilled promises of call backs but, as yet, no sign of a plumber. Naturally, it's not their fault; "we're just the middle man" and "we've tried to call but ... Read Full Review
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By : 'Holly'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : No
Postcode : SR2
Think this company is an absolute disgrace. Had a viewing booked today which took me over an hour to get to. They tried to call me b 20 minutes before my viewing while I was driving and because I didn't answer they cancelled my viewing even though I had a confirmation email and text message ... Read Full Review
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Sam
By : 'Lauren'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE37
Sam was a great help and addressed issues within a timely manner. Brilliant customer service and look forward to dealing with her in the ... Read Full Review
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By : 'Lauren'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : NE10
Absolutely disgusting service, don't even know how they're still running! Me and my son had a house fire which was accidental. Once I gave back the keys Chris text me saying 'the landlord wants to keep the deposit(I was going to allow him to keep it anyway). You can always dispute ... Read Full Review
By : Derek
Mar 12, 2022Astonished and appalled at the introduction polocies , rude intrusive manner of the agent over the phone. Personal information was overboard in relation to the situation. Having dealt with agents for ...
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By : 'Mr'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Owner )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : DL1
The service I get from NGU is excellent, informative and fairly priced. I particularly like the bespoke service as we know with property, its never a one size fits all. The technology and statements are fantastic and they are always on hand for issues or ... Read Full Review
The fees are normal for estate agents but do reflect well in terms of the service received.
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By : 'Daniel'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TS25
Really recommend them as we are happy with the service received, we were kept up to date the whole way ... Read Full Review
Good
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By : 'Jane'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE63
We have only been with NGU for a year as a tenant and so far we have no complaints. Any problems have been dealt with ... Read Full Review
Good
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Katie
By : 'Andrew'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE33
Katie and Chantelle have been very helpful with my move recently. They have made the process completely seamless and effortless and have happily answered any questions I ... Read Full Review
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Katie
By : 'Damian'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE28
Been a pleasure dealing with Katie and Chantelle for sourcing investment properties in the Newcastle/Sunderland market. Their local knowledge is helping me make the right decisions. Thanks for the service so ... Read Full Review
Reasonably competitive...
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Rachel
By : 'Mrs'
Branch : Gateshead ,469-471 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TS28
Rachel Moody of NGU Home Lettings has continued to provide us with an excellent service. Answering all our landlord queries, not only promptly and professionally, but most importantly accurately. Rachel Moody is an asset to the company and we have great confidence in her, so much so that we ... Read Full Review
Value for money.
