Kingston upon Thames, London, KT1
4.2/5, 75 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction
76% lettings valuation accuracy
87% lettings fee satisfaction

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“Dexters has been absolutely appalling in managing my property. They ......”

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Jul 28,2014
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Jordan
By: 'Ruined'
Jul 28,2014
176 people found
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Dexters has been absolutely appalling in managing my property. They failed to communicate with me when the tenants stopped paying the person managing my houses didn't even know that it had fallen 2 months behind in rent. Meanwhile the tenants trashed my house burn marks on the walls, destroyed the carpets dog mess and vomit everywhere and did a midnight runner!! Dexters refused to enter the property to inspect it because the tenants had a dog. The tenancy said no dogs but after they breeched this part of the tenancy dexters persuaded me to keep this little puppy as to not upset the tenants. Turns out the Pittbull was massive meaning that Hellena was in fear of her life, so couldn't expect. When the neighbours complained explaining they were going to the police because my tenants were behaving so badly no one called me to discuss this. Now I am left with rent arrears, £2500 damage to my house and angry neighbours. DONT USE THIS AGENT unless you can manage the lease yourself !! In addition the tenant came highly recommended from dexters themselves what on earth would a tenant who wasn't recommended by them be like !
What agent could do to change your mind?
They have written to me explaining new systems are in place and they did all they could do!! Oh and waived the ‚£150 check out fee.
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Comment on agent fees
The fees would be reasonable if they protected the landlords interests as it stands I can't see what I have paid for. Would have been far better letting it myself!!!
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By: Marilyn
Aug 05, 2014
Dear Landlord

We have noted your comments and do feel that we have done what we can in the circumstances regarding the tenancy and condition of your property on the lead up to the vacation of your tenants and after the tenants vacated.

We do have an in internal complaints procedure and if you have not been satisfied with our service you do have recourse to this, following this if you are still not satisfied, you can refer the matter to The Property Ombudsman for an independent review. It is disappointing to us if our relationship with any clients does not end amicably and we are prepared for our service levels to be reviewed by an arbitrary body if necessary in order that we can review and improve our services. However, I understand the Branch is currently in the process of working with you to ensure the property is restored to it’s former condition and quality tenants are found swiftly.

If you remain unhappy with the outcome and would like to e-mail further details to [email protected], I can investigate the situation for you.

Kind regards
Marilyn

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Latest Reviews

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7th Oct 2022
reviewed by 'RJG'
“After struggling for 4 months to find a flat, Alex was very supportive in helping me and my friends find our ......”
22nd Sep 2022
reviewed by 'SSO'
“It was really great experience with Ms. Amelia throughout the discussion and provided useful information to ease our searches for ......”
22nd Mar 2022
reviewed by 'val'
“We were very impressed with Dexters. Ben was highly professional and extremely supporting in accommodating our needs. He worked quickly ......”
27th Jan 2022
reviewed by 'Alka'
“Katrina was extremely helpful and always there to answer any questions we had, she handle selling of our property very ......”
27th Jan 2022
reviewed by 'Hanan'
“Jack Morgan at Dexter’s Kingston was extremely helpful . He helped me a lot with his excellent services and professional ......”
8th Dec 2021
reviewed by 'Wellington'
“Alex Fraser was very helpful and effective in his job . He helped finding me and my family a nice home ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
4 Wood Street
Kingston upon Thames,London
Greater London
KT1 1TG
020 8546 3555, 020 8546 3003

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £767,500 £767,500
Lettings 76% 87% £850 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 3 31 6 3 0 2 1 2 5
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“New home...”

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Oct 07,2022
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Alex
By: 'RJG'
Oct 07,2022
0 people found
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After struggling for 4 months to find a flat, Alex was very supportive in helping me and my friends find our new home. He has been responsive, answered all of our queries and questions and has been very understanding and helpful. Thank you Alex for making ...
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By: Rebecca Hodgson
Oct 11, 2022
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Dear Alex, Thank you for taking the time to leave such a wonderful review. Your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Rebecca Hodgson, Customer Relations Team ...

“Great experience with Dexters...”

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Sep 22,2022
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Amelia
By: 'SSO'
Sep 22,2022
0 people found
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It was really great experience with Ms. Amelia throughout the discussion and provided useful information to ease our searches for new flat. Much appreciated. Thanks Saud....
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By: Ria Burton
Sep 29, 2022
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We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amelia, and hope we can help again in the future. Kind regards, Ria Burton, Customer Relations Tea ...

“Spot On...”

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Mar 22,2022
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Ben
By: 'val'
Mar 22,2022
0 people found
this helpful
We were very impressed with Dexters. Ben was highly professional and extremely supporting in accommodating our needs. He worked quickly and was very clear as what we needed to do to secure our rental apartment. Will definitely use them again and would highly recommend them...
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By: Ria Burton
Mar 30, 2022
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Dear Val, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Ria Burton, Customer Relations Team ...

“Katrina was extremely helpful and always ther......”

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Jan 27,2022
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Katrina
By: 'Alka'
Jan 27,2022
0 people found
this helpful
Katrina was extremely helpful and always there to answer any questions we had, she handle selling of our property very professionally. Thank you so much to all the team who played a part in helping us. Tom & Alka Lawrence...
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By: Ria Burton
Jan 31, 2022
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Dear Tom and Alka, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kingston office will be thrilled to read this. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Ria Burton, Customer Relations Team ...

“Brilliant and professional services (Jack Morgan)....”

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Jan 27,2022
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Jack
By: 'Hanan'
Jan 27,2022
0 people found
this helpful
Jack Morgan at Dexter’s Kingston was extremely helpful . He helped me a lot with his excellent services and professional way to deal with clients. He is brilliant, he knows how to make customer satisfied. Thank you very much Jack. You are so good. I ...
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By: Ria Burton
Jan 31, 2022
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Dear Hanan, Thank you for taking the time to leave a great review regarding your experience with Jack. Your positive feedback motivates the team as their effort are acknowledged. We hope that we can assist you in the future. Kind regards, Ria Burton, Customer Relations Team ...

“Alex Fraser was very helpful and effective in......”

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Dec 08,2021
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Alex
By: 'Wellington'
Dec 08,2021
0 people found
this helpful
Alex Fraser was very helpful and effective in his job . He helped finding me and my family a nice home within few days, in a beautiful location. All in all Dexters have been incredibly responsive in finding properties so I would definitely recommend you to ...
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By: Louise Smith
Jan 13, 2022
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Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team ...

“Don't even try getting their service if you d......”

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Oct 24,2021
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By: 'Maricris'
Oct 24,2021
2 people found
this helpful
Don't even try getting their service if you don't want to be homeless in the middle of everything. NO STARS IF POSSIBLE. My partner and I have not seen it coming. or anyone in behalf of Dexters didn't even have the decency to email my ...
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By: Maricris
Oct 26, 2021
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Thanks for your response. She had called yesterday, Monday, but I was at work in the hospital all day. However, she have not left an email though but had committed to call me back on Thursday. ...

“I have been impressed by the professional and......”

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May 26,2021
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Emily
By: 'Jane'
May 26,2021
0 people found
this helpful
I have been impressed by the professional and courteous service provided by this company. I liaised with Emily and found her to be efficient, polite and well organised. Her advice was knowledgeable and based on experience....
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By: Sarah Tranter
Jun 10, 2021
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Dear Jane, Thank you for your kind comments in relation to Emily. I will ensure that these are fed back to her Manager and are pleased to hear that you have had a great experience with Dexters. Kind regards, Sarah Tranter ...

“I would strongly recommend not using Dexters ......”

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Jan 27,2021
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By: 'B.Fildes'
Jan 27,2021
1 people found
this helpful
I would strongly recommend not using Dexters when looking to rent a flat. The conduct of the Chiswick office in particular Aaron Fakolujo was so bad and threatening that I actually reported their conduct to the police. From my personal experience I would strongly recommend ...
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By: Sarah Tranter
Jan 28, 2021
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Dear B.Fildes, I am concerned to read your review, however we have been unable to locate your details on our database. Please can you contact me at [email protected] with further information. Kind regards, Sarah Tranter ...

“Stacie Pardoe at Dexters is very professional......”

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Nov 14,2019
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Stacie
By: 'Liu'
Nov 14,2019
0 people found
this helpful
Stacie Pardoe at Dexters is very professional and is managing the issues very well. She is very friendly! Highly recommended! Stacie, thank you for your help! Best wishes, Liu...
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By: Sarah Tranter
Dec 01, 2020
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Dear Liu, Thank you for your fantastic feedback regarding Stacie. I will ensure that this is passed onto Stacie and her manager, who I am sure will be thrilled by your comments. Kind regards, Sarah Tranter ...

“Outstanding service from Stacie Pardoe...”

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Nov 14,2019
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Stacie
By: 'Marta'
Nov 14,2019
0 people found
this helpful
After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to ...
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“Stacie at Dexters is great. She is always mee......”

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Jul 30,2019
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Stacie
By: 'Adam'
Jul 30,2019
0 people found
this helpful
Stacie at Dexters is great. She is always meets my three Ps that I look for in a property manager: prompt, personable, and polite. I have had a few issues with the property I am in (my fault!), but Stacie has helped to resolve. I ...
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By: Hayley Marner
Aug 12, 2019
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Dear Adam, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team ...

“Penny at Dexters in Kingston is very helpful ......”

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Jul 02,2019
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Penny
By: 'Annamaria'
Jul 02,2019
0 people found
this helpful
Penny at Dexters in Kingston is very helpful and supportive of our issues. She does all she can, together with the maintenance team, to keep us informed throughout the process to fix any littlw problem....
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By: Hayley Marner
Aug 12, 2019
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Dear Annamaria, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...

“Efficient , friendly...”

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Jun 20,2019
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Paul
By: 'Ian'
Jun 20,2019
0 people found
this helpful
Continues the good work after Paul moved on. Efficient , friendly and timely. Sorts out issues. Keep up the good work Stacie !...
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Ok
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“Friendly & helpful...”

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Jun 18,2019
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Joanna
By: 'Ruth'
Jun 18,2019
0 people found
this helpful
Good to meet Joanna who has just taken over the letting portfolio which includes our flat at Queens Reach. She was aware that we had a call out recently when our immersion heater failed to work. Turned out to be attached to a clock which ...
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Comment on agent fees
Not applicable - we are the tenants
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“Stacie Pardoe...”

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Jun 14,2019
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Stacie
By: 'patricia'
Jun 14,2019
0 people found
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.Stacie Pardoe paid me a visit yesterday and was very gracious, and she was always very helpful and polite. My family and I are very pleased with her performance in helping us. Thank you Stacie by Patricia ....
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By: Hayley Marner
Aug 12, 2019
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Dear Patricia, We greatly appreciate you putting aside the time to submit a review about our Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...

“Grea vservice...”

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May 17,2019
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Paul
By: 'John'
May 17,2019
0 people found
this helpful
Would just like to say the fantastic service we have received from Paul over the past year. He was managing the property & was outstanding help when we had the fire, kept in contact regularly & made sure we were ok directly afterwards & throughout the refurb also ...
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By: Hayley Marner
Aug 12, 2019
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Dear John, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team ...

“Stacie Pardoe...”

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May 10,2019
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Stacie
By: 'cclancy'
May 10,2019
0 people found
this helpful
Stacie has always been very prompt to answer queries and can take the initiative to forestall any difficulties that may arise. She is friendly and cheerful, always pleasant to talk to and endlessly helpful if anything turns awkward. Well done, Stacie....
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Comment on agent fees
No comment
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By: Hayley Marner
Aug 12, 2019
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We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...

“bankrupt them...”

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Apr 15,2019
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jo
By: 'con'
Apr 15,2019
1 people found
this helpful
there should be a zero star rating dont use these people they are decietful * they got me into legal and financial difficulties and the 2 mentioned above are not even listed for review a bunch of failed property investors end up at dexters!!!!...
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Comment on agent fees
the pits
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By: Marilyn Plews
Apr 16, 2019
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Dear Sir/Madam, I am concerned to read your review and ask that you contact me as a matter of urgency to discuss this matter further at [email protected]. Kind Regards, Marilyn Plews Customer Relations Team ...

“Would highly recommend...”

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Mar 29,2019
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Tyron
By: 'Heidi'
Mar 29,2019
0 people found
this helpful
Dexters have provided a great service and an extremely high number of viewings for my property. Would not hesitate to recommend...
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Comment on agent fees
Very fair
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“Mrs...”

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Feb 21,2019
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Charlotte
By: 'Mrs.Fram'
Feb 21,2019
0 people found
this helpful
Excellent service all the time very satisfied with her service .very honest and active she took always the matter seriously Wishing her all the best....
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Comment on agent fees
Good
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“Excellent service...”

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Feb 18,2019
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charlotte
By: 'Liu'
Feb 18,2019
1 people found
this helpful
Excellent Service all the time, polite attitude and use an efficient way to manage the property issues. Very satisfied with her service....
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Comment on agent fees
Good
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“review...”

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Feb 07,2019
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Paul
By: 'landlady'
Feb 07,2019
0 people found
this helpful
Paul Ford manages the liaison between myself and my tenants in a very positive and proactive way. He keeps me updated and I feel confident in his actions and judgement....
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Comment on agent fees
fair
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“Brilliant Service...”

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Jan 30,2019
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Paul
By: 'Richard'
Jan 30,2019
1 people found
this helpful
We have now had our property rented out through Dexters in Kingston for well over a year and we are absolutely delighted with the service that we have had, particularly from Paul Ford and Sonia De Abreu. Both individuals go out of their way to ...
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Comment on agent fees
Reasonable fees for a brilliant service!
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“Pleasure to deal with!...”

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Jan 14,2019
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Paul
By: 'Happy'
Jan 14,2019
0 people found
this helpful
Paul Ford makes you rethink the typical stereotype of an estate agent! Works with you and understands views of tenants!...
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“Horrible experience don't recommended at all...”

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Oct 09,2018
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Amelia
By: 'Lara'
Oct 09,2018
7 people found
this helpful
Horrible service they didn't help me they live me in last minute to think everything is ok and I can move after they said we need guarantor when we finde one something still was wrong we want to took with them to finde way before ...
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“Always Looking after the tenants !...”

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Sep 26,2018
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Tom
By: 'Faiz'
Sep 26,2018
0 people found
this helpful
Paul has done a great job in maintaining the property and ensuring that if any issues arise they are fixed promptly....
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By: Marilyn Plews
Nov 13, 2018
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Dear Faiz, thanks for your kind comments regarding Paul in our Property Management team which I will pass on to him. We really appreciate you posting this review and would like to wish you all the best. Kind regards Marilyn ...

“review...”

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Sep 23,2018
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Paul
By: 'landlady'
Sep 23,2018
0 people found
this helpful
In the last year Paul Ford has been great...he has dealt with the tenants, and issues arising with my, flat very quickly, efficiently and effectively....
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Comment on agent fees
reasonable
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By: Marilyn Plews
Nov 13, 2018
View all comments (1)
Thank you so much for your comments in respect of your Property Manager Paul. It's so encouraging when our clients take the time to post a review like this and I know he will be delighted. Many thanks again. Kind regards - Marilyn ...

“Awful Agents...”

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Sep 09,2018
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Nancy
By: 'Javairia'
Sep 09,2018
10 people found
this helpful
I entered the dexters agents in kingston to each for a flat for me and my bestfriend for the new academic year. We was approached by an agent called Nancy who showed us a few properties suitable to our match we had booked these viewings ...
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Comment on agent fees
n/a
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“Very Professional...”

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Aug 28,2018
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Paul
By: 'Annie'
Aug 28,2018
0 people found
this helpful
I have found Dexters to be very prompt and professional whenever I have had an issue that needs addressing. In particular Paul Ford is always polite, personable and very approachable and gets the job done with minimal fuss....
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By: Marilyn
Sep 03, 2018
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Dear Annie, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, London KT1 1TG



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