75% lettings valuation accuracy
71% lettings fee satisfaction
Jul 27,2014
Jul 27,2014
2
people found
this helpful
this helpful
Thankfully my partner and I are 5 days from officially ending any connection with LD Property. We did have a beautiful penthouse apartment rented through them that we were assured was a long term let by both the letting agents and our landlord, however after SIX months of living there, just enough time to become settled and actually start making it our home our landlord decides to sell (yes, well within their right, but the way LD dealt with it was highly unprofessional).
Despite someone from LD emailing me to let me know the landlord had a surveyor coming to the property, they 'were unaware' the landlord was selling - until I phoned them to ask why we as tenants hadn't been informed. Funny how quick they can serve a Section 21 (the same afternoon, by hand) when it takes them days, if not weeks to do anything for the customer.
Then they had the gall to try and tell me that as a Section 21 had been served, I was unable to give my one months notice as a tenant, just to try and claw that one last payment from me (that didn't work out for them). I suppose the only decent thing they did was to waiver the checkout fee considering the landlord offered to inspect the property.
And yes, I know that our landlord is the one who chose to sell the property, but we dealt with LD Property directly as their customers, and they were the ones with the duty to inform (or in this case, not inform) us.
Despite someone from LD emailing me to let me know the landlord had a surveyor coming to the property, they 'were unaware' the landlord was selling - until I phoned them to ask why we as tenants hadn't been informed. Funny how quick they can serve a Section 21 (the same afternoon, by hand) when it takes them days, if not weeks to do anything for the customer.
Then they had the gall to try and tell me that as a Section 21 had been served, I was unable to give my one months notice as a tenant, just to try and claw that one last payment from me (that didn't work out for them). I suppose the only decent thing they did was to waiver the checkout fee considering the landlord offered to inspect the property.
And yes, I know that our landlord is the one who chose to sell the property, but we dealt with LD Property directly as their customers, and they were the ones with the duty to inform (or in this case, not inform) us.
What agent could do to change your mind?
Understand that business will always work best on reputation. I would have been happy to recommend you to others had you dealt with this bad situation in a good manner. However, you chose to play the blame game and belittle my intelligence. I think you can guess what that means.Attached Filesnbsp;
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Latest Reviews
12th Oct 2020
reviewed by 'Tim'
24th Apr 2015
reviewed by 'Vernon'
27th Jan 2015
reviewed by 'Dave'
21st Jan 2015
reviewed by 'Tim'
Opening Hours
Address
LD Property Management
7 High Street
Fareham
Hampshire
PO16 7AN
01329 236655
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 71% | £595 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 12,2020
Oct 12,2020
1
people found
this helpful
this helpful
I write this review as a tenant of a flat below a property that LD Property manage. We live in a Maisonette.
The issue of a defective floor was reported to Cliff Newcombe of LD Property on the 5th June 2020. Their floor (my ceiling) started ...
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Oct 16, 2020
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I'm disappointed that Mr Crooks felt it necessary to add a negative review before I had responded to his complaint and I detail below my response:
Mr Crooks lives in a leasehold property and we do not manage his tenancy or the building. Mr Newcombe has attempted to assist Mr Crooks even though it is beyond his management duties. Our responsibility is to manage the relationship between our Tenant and Landlord and ensure that our Tenant adheres to the terms of their Tenancy Agreement.
I expl ...
Apr 24,2015
Apr 24,2015
1
people found
this helpful
this helpful
Had a particular difficult relationship with a previous large company resulting in a complaint to the ombudsman. Had been left with a trashed apartment an an unresponsive letting agency. Discussed this on a personal level with john Noonan who immediately responded and took control of ...
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Comment on agent fees
These are very acceptable for the service provided.
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Feb 09,2015
Feb 09,2015
0
people found
this helpful
this helpful
This company provided me with the reassurance and absolute understanding of the importance of looking after our property whilst we were in Australia. Appreciating the emotional attachment to our home , John and Jane were very supportive in finding suitable tenants .
I can only praise and ...
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Jan 27,2015
Jan 27,2015
0
people found
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We have a good relationship with LD Property and our Landlord Simon, and although we were concerned that Simon would be out of the country for a long period, on the only occasion we have needed help, LD came though for us and sorted our ...
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Comment on agent fees
In my opinion agents fees are all too high, so this is not a criticism of LD property per se, but I also understand they have a business to run, and fees therefore have to be paid.
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Jan 21,2015
Jan 21,2015
0
people found
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I have recently been the process of gaining my property back through the courts due to non payment of rent. It could have been a real nightmare and I am glad that I did not have to do this on my own.
John and the ...
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Jan 21,2015
Jan 21,2015
0
people found
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Excellent administration and advice provided. John and his team have consistently found me excellent long term tenants who look after the property. Any issues are dealt with swiftly and professionally. I have and will continue to recommend John and his team to landlords and tenants....
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Jan 21,2015
Jan 21,2015
0
people found
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All the staff are extremely helpful, professional and friendly. They made my first rental very easy after being a home owner for many years. Whenever I have a maintenance issue it is dealt with promptly by the staff and the courteous contractors they use....
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Jul 27,2014
Jul 27,2014
2
people found
this helpful
this helpful
Thankfully my partner and I are 5 days from officially ending any connection with LD Property. We did have a beautiful penthouse apartment rented through them that we were assured was a long term let by both the letting agents and our landlord, however after SIX ...
read full review
read full review
What agent could do to change your mind?
Understand that business will always work best on reputation. I would have been happy to recommend you to others had you dealt with this bad situation in a good manner. However, you chose to play the blame game and belittle my intelligence. I think you can guess what that means.Attached Filesnbsp;
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Jul 28, 2014
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I am really sorry that you feel so aggrieved with LD Property Management it is certainly not how we would want to be perceived. We pride ourselves on giving excellent customer service, which many of our clients enjoy and it is disappointing when we receive negative feedback. I think it is important to give a balanced view and I would like to give our version of events.
Firstly, your Landlord advised us that the property was available for rental for between 2 to 3 years and we would have ind ...
Jul 09,2013
Jul 09,2013
5
people found
this helpful
this helpful
We found a property to rent with LD Property management. Our deposit was accepted and all was going well until charges for referencing on top of admin fees were requested. This was not made clear at the start. We questioned the extra charges and stated ...
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What agent could do to change your mind?
NothingAttached Filesnbsp;
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Oct 08, 2013
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I would like to clarify that we always disclose our fees when conducting a viewing of a property and issue a helpful information sheet disclosing all of our possible fees and charges before entering into a contract. Unfortunately, we do not know what other Letting Agents charge when giving a reference and that is what happened here, as the prospective tenants refused to pay the fee by their previous Letting Agents we could not complete the referencing, therefore, we had to re-market the propert ...
Mar 09,2012
Mar 09,2012
8
people found
this helpful
this helpful
After seeing a 'perfect' house, I contacted the agent to arrange a viewing, and was greeted on the telephone by a rude, snobby woman!! I was told we could only view the house when THEY were in the area!! Do they want to rent this ...
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What agent could do to change your mind?
I would definately recommend a more 'chilled out' and helpful customer service! They need to remember that we are the customer, therefore do as much as you can to help that person - less negativity!!Attached Filesnbsp;
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Oct 08, 2013
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I'm sorry that I haven't been able to make a comment sooner as I have only just been made aware of this site. We always try to accommodate times for viewings to suit prospective tenants, however, we have to plan our routes when we have a number of properties being marketed at the same time. We do try to conduct viewings within our office hours and regularly conduct them out of office hours. I'm sorry that we couldn't meet your requirements. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in Fareham 
Firstly, your Landlord advised us that the property was available for rental for between 2 to 3 years and we would have indicated this to you from the start.
With regards to issuing notice following a visit by the surveyor, you need to understand that we are employed by your Landlord and were simply carrying out their instructions. The Section 21 Notice was issued in line with the Housing Act. I am confused with your statement about ‘I was unable to give my one month’s notice as a Tenant’ because you did give your one month’s notice on the anniversary of your tenancy start date and this was accepted in line with the Housing Act, thus, terminating your tenancy 1 month earlier than the Section 21 end date.
The property was on the market for sale prior to it being offered for rent last year. Your Landlord was unexpectedly approached by someone who viewed the property back then and made an offer to your Landlord. This offer was too good for your Landlord to ignore.
I am somewhat bemused by your statement that it takes us ‘days, if not weeks to do anything for the customer’. I have checked our files and cannot see any example where we have fallen short in rectifying any issues with the property, in fact other than talking you through how to re-pressurise the boiler which was identified by our Property Manager when he conducted a Property Visit and agreeing to your request for a fish tank, I can see no other request for assistance from you.
I know it is disappointing to be given Notice when you have only been in a property for 7 months and were least expecting it and if we can be of any further assistance to you whilst you are in your last days at the flat, please do not hesitate to contact me.
Finally, may I wish you both all the best for your future.