Nottingham, NG1
4.1/5, 76 reviews
74% recommended
78% lettings valuation accuracy
87% lettings fee satisfaction

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“Terrible customer services I would not reccomend anyone sell property ......”

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Jul 24,2014
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By: 'Manda'
Jul 24,2014
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Terrible customer services I would not reccomend anyone sell property with this branch. I called to arrange a viewing of a property to be turned away because they were too busy and 'totally booked up'. When I eventually found a property I called to see if I could get a quote for conveyancing. First person I spoke to said they'd get someone to call me back at 4.30 the same day - no one called, I was told their had been lots of bids on the property but then told to look myself on zoopla for what they were?? I called again the following day and was spoken to as though I'd called the doctors about it - they were rude and obviously didn't want to help. They asked why I wanted it and when I told them the house I wanted to put an offer on I was quite literally told not to waste my time. It a a repossetion property and this you 'bid' for it, I was told the bids were late 70s early 80s when they were actually advertising 71 - I questioned this and they weren't really sure but that i would be wasting my time by putting in an offer. Awful awful company - I wanted to spend my money with them?? Made me feel like their was something untowards going on. I'm sure if the bank knew they were telling prospective buyers not to bother they wouldn't be too thrilled!
What agent could do to change your mind?
Customer service is shockingly poor at best - just being spoken to like I wasn't interrupting them would have been nice. Being able to view properties within a week of calling would be a bonus. Calling back when they say they're going to.
Attached Filesnbsp;
Comment on agent fees
Couldn't comment because they wouldn't let me get to that stage!!!
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By: Customer Relations Manager
Jul 29, 2014
Dear Manda,
We are very sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you. Please email full details to [email protected] and we will look in to this ASAP. Customer service is important to us at haart and we would like to investigate the situation.
Many thanks,
Melanie Smith, Customer Relations Manager.

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Latest Reviews

View all Reviews 76
3rd Oct 2024
reviewed by 'Dawn'
“Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to ......”
25th Sep 2024
reviewed by 'Uzair'
“I recently ended my tenancy with Haart for a property in Nottingham, and I have to say, the experience has ......”
17th Sep 2024
reviewed by 'Surya'
“I recently had a house viewing with Dinesh from Haart, and I was very impressed with his professionalism and knowledge. ......”
30th Jul 2024
reviewed by 'Yj'
“You set up a tennancy with haarts Estate agent. The agent dealing with the tenancy is zoe Gregory. Before the ......”
27th Mar 2024
reviewed by 'Tappeta'
“Dinesh was very helpful and professional.He has showed the property very patiently. Really nice person . I totally recommend him ......”
27th Feb 2024
reviewed by 'Lucia'
“I was quietly impressed with Dinesh from the start His Valuation was realistic and his enthusiasm and dedication to his ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
16 - 18 Upper Parliament Square
City Centre,Nottingham
Nottinghamshire
NG1 2AD
0 115 985 9065

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 78% 87% £450 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 4 23 9 13 0 5 0 5 7
Areas covered
Services offered
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  • Conveyancing
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“Scott Stennett came to the family property to......”

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Oct 03,2024
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Scott
By: 'Dawn'
Oct 03,2024
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Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to the family’s grief whilst discussing the property detail. We were all impressed with his manner and warmth that we would certainly recommend Harts to ...
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“Disappointing Service and Lack of Communication...”

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Sep 25,2024
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By: 'Uzair'
Sep 25,2024
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I recently ended my tenancy with Haart for a property in Nottingham, and I have to say, the experience has been extremely frustrating. Despite following all procedures, including returning the keys and sending multiple emails, I’ve received no response regarding the return of my ...
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“Thanks to Dinesh...”

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Sep 17,2024
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Dinesh
By: 'Surya'
Sep 17,2024
0 people found
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I recently had a house viewing with Dinesh from Haart, and I was very impressed with his professionalism and knowledge. He provided all the necessary details about the property, answered all my questions thoroughly, and was incredibly approachable throughout the viewing. Dinesh was well-prepared and ...
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“You set up a tennancy with haarts Estate agent. The ......”

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Jul 30,2024
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Zoe
By: 'Yj'
Jul 30,2024
0 people found
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You set up a tennancy with haarts Estate agent. The agent dealing with the tenancy is zoe Gregory. Before the tenancy was signed she was so good at doing what she needed to to get the tenancy signed. First months payment by the Tennant to ...
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Comment on agent fees
The fees are OK but underpaying someone and then still not correcting it is absoluty not on and should not lie on me to chase them.
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“Dinesh was very helpful and professional.He h......”

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Mar 27,2024
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Dinesh
By: 'Tappeta'
Mar 27,2024
0 people found
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Dinesh was very helpful and professional.He has showed the property very patiently. Really nice person . I totally recommend him and Haart agency .thank you so much. Dinesh has come across as being eager to help, enthusiastic and very responsive. I wish him the very ...
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“I was quietly impressed with Dinesh from the ......”

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Feb 27,2024
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Kelsey
By: 'Lucia'
Feb 27,2024
0 people found
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I was quietly impressed with Dinesh from the start His Valuation was realistic and his enthusiasm and dedication to his work certainly persuaded me to go ahead with Haarts Nottingham and I can honestly say I’m not disappointed The House has sold within the ...
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“Unprofessional Manager...”

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Feb 06,2024
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Emma
By: 'Patrick'
Feb 06,2024
0 people found
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This is the most unprofessional estate agents we've had the displeasure of dealing with. Emma the branch manager broke regulations, ethics and used bullying tactics when we were simply trying to purchase a property. Three weeks into the process after sending documents and identification, she ...
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“The most unprofessional estate agents....”

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Feb 06,2024
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By: 'Sophie'
Feb 06,2024
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Probably the most unprofessional of Estate agents you can deal with. From calling up my estate agents screaming at them, the bullying the constant threats of withdrawing to allow sale to fall through. I highly encourage people to not sell through them, highly stressful, the ...
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“Would like to say a massive thank you to Dine......”

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Dec 22,2023
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Denish
By: 'STEPHEN'
Dec 22,2023
0 people found
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Would like to say a massive thank you to Dinesh and the staff at Haarts on selling my property, was informed throughout the process via emails and sms, very professional in what they Do. Highly Recommend. Steve....
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“Hi would just like to say a pleasure doing bu......”

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Dec 08,2023
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Scott
By: 'Martina'
Dec 08,2023
0 people found
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Hi would just like to say a pleasure doing business with this company to sell our late parents house the staff were so polite and helpful Scott was ready to help when he could or made sure we got the help we needed would love ...
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“Many thanks to Sean, He dealt with my letting......”

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Oct 20,2023
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Sean
By: 'Jennifer'
Oct 20,2023
0 people found
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Many thanks to Sean, He dealt with my letting. Took his time to explain every stage of the process. Has good communication skills and very professional . Keep up the good work...
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“Sean dealt with the letting of my house. Grea......”

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Aug 18,2023
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By: 'Gini Bird'
Aug 18,2023
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Sean dealt with the letting of my house. Great at communicating, very speedy and very helpful....
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“Many thanks to Zoe, she is THE BEST in the bu......”

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Jun 08,2023
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Zoe
By: 'Thomas'
Jun 08,2023
0 people found
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Many thanks to Zoe, she is THE BEST in the business, communication is brilliant, she is always available to talk, day and night, what you see you will get…. Very professional lady she is… I been in this business for many years and i only ...
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“Many thanks to Sean. He is such a great perso......”

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Apr 21,2023
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Sean
By: 'Maclean Makosana'
Apr 21,2023
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Many thanks to Sean. He is such a great person to work with.Good communication skills made the whole process very easy....
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“Like to say a big thanks to all the team tha......”

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Apr 21,2023
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Sean
By: 'Janet'
Apr 21,2023
0 people found
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Like to say a big thanks to all the team that worked so hard and quickly to get my family move in. Very polite at all times very helpful In a short space of time Much appreciated . Thank you all haart team ,...
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“Excellent customer service with detailed inst......”

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Apr 14,2023
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Sean
By: 'Genius Muzembe'
Apr 14,2023
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Excellent customer service with detailed instructions and updates on all stages. Received excellent customer service from Sean. Keep up the good work....
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“Rachel was very helpful, patient and friendly......”

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Mar 14,2023
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Racheal
By: 'Aaron'
Mar 14,2023
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Rachel was very helpful, patient and friendly through the whole process. And was very efficient at getting me any information I needed...
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“Gerilee and Dinesh have been really helpful a......”

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Feb 16,2023
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Dinesh
By: 'Richard'
Feb 16,2023
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Gerilee and Dinesh have been really helpful and supportive during the negotiations. They helped us on their days off too....
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“Purchasing through Haarts...”

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Feb 02,2023
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Lesley
By: 'Hayley'
Feb 02,2023
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We have just completed on the purchase of our first home. It was a tense and stressful time because of the incompetence of the conveyancing company we used but thanks to Lesley who worked tirelessly to progress the sale, we finally got there. Thanks Lesley, ...
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“I would like to thank Sean at the Nottingham......”

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Jan 27,2023
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Sean
By: 'Mr Sean Hogan'
Jan 27,2023
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I would like to thank Sean at the Nottingham City branch for his excellent and efficient handling of my property letting....
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“I bought property using them their service is......”

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Dec 16,2022
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Scott
By: 'Abraham'
Dec 16,2022
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I bought property using them their service is good. Always trying to answer questions ontime they not the ones that cheat. I really appreciate Scott for helping me....
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“Application was straightforward. I was in com......”

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Nov 18,2022
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Racheal
By: 'Tari D'
Nov 18,2022
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Application was straightforward. I was in communication with Rachael who is part of the Haart’s team. She was absolutely incredible, great, lovely and is fantastic at her job. If I could give infinity stars I would. Haart is very reliable and will definitely let ...
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“Rachael Chambers was very helpful throughout ......”

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Nov 03,2022
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Racheal
By: 'Reece'
Nov 03,2022
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Rachael Chambers was very helpful throughout the process of moving out and always very attentive whenever needed. Always answering calls / calling back with in minutes & always helping us when we needed assistance. Thank you Rachael!...
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“We just moved in to our new property and Sean......”

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Oct 27,2022
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Sean
By: 'Matthew'
Oct 27,2022
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We just moved in to our new property and Sean was a fantastic help every step of the way into achieving our great home. Really helpful....
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“My experience with Haart was wonderful. Sean ......”

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Oct 21,2022
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Sean
By: 'Sal Zaf'
Oct 21,2022
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My experience with Haart was wonderful. Sean Doherty handled my case very professionally. Keep it up and remain committed to serve....
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“Racheal was amazing in showing us a property ......”

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Oct 18,2022
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Racheal
By: 'Valerie'
Oct 18,2022
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Racheal was amazing in showing us a property and being there every step of the way :) friendly and supportive. A true asset to the company....
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“Leaving Scott @haarts a review...”

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Aug 23,2022
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Scott
By: 'Nikita'
Aug 23,2022
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I have been trying for months to buy house , and one of the best sales agent I come across, Scott from Haarts has been really friendly very professional and always try's his best to get viewing for the property we like, comes out his way ...
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“Its a very smooth journey with haarts.ocean ......”

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Aug 20,2022
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By: 'Chinchu'
Aug 20,2022
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Its a very smooth journey with haarts.ocean is in regular contact all the way, she is so helpful, friendly and knowledgeable. Very professional. Highly recommend. Thank you...
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“Mr Nathan Binfield has provided us with an ef......”

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Aug 18,2022
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Nathan
By: 'Mrs Appleton'
Aug 18,2022
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Mr Nathan Binfield has provided us with an efficient and friendly service in our property purchase. Many thinks for all this. Lina Appleton...
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“Melanie Murchie was absolutely brilliant. Ne......”

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Jul 22,2022
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Melanie
By: 'Vyne'
Jul 22,2022
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Melanie Murchie was absolutely brilliant. Never spoken to her before and not even my branch but she went that extra mile for me. Communication great and backed it up with her actions. Helping me going forward and I couldn’t be more pleased. I really ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by haart, Nottingham NG1 2AD



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