57% sales valuation accuracy
50% sales fee satisfaction
Jul 22,2014
Jul 22,2014
183
people found
this helpful
this helpful
Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed !
The sales agent we submitted the offer to was, though not rude, maintained an overall condescending, unwelcoming and cocky tone. So much so, that the first thing I did after hanging up was to check if the property is on sale via another Property Agent. If you can't be bothered then , I will take my business elsewhere to someone who appreciates it.
Head of customer service, please would you mind remind some of your sales team of basic facts -
Not all buyers are stupid
There is no dearth of properties & estate agents for most buyers to go to
The commission will only be generated on 'purchase' of the property, so the buyer is essentially your key to core business/profit model -show some respect to the reason you are in business.
Folks who are shelling out over between £600 - £800K for a property are not stupid and probably get super annoyed with minimal experience, fresh out of college estate agents trying to make an impression by acting 'too smart' - we ALL see through your BS, but are just polite enough to point it out !
Some pointers for sellers & buyers when appointing this agency
Sole Sellers and no offers in a few weeks - it might be Dexter's attitude that is putting buyers off, consider appointing an additional agent.
Buyers - more generic advice - don't rush into buying if you are in a strong position, with govt introducing more stringent rules for mortgage approval in October & imminent interest rate rise (the likely increase over the term of mortgage won't be substantial ), the tables will likely reverse in favour of buyers in the not so far future. I am a part of the industry & can already see the trend. Very soon, the agents will need you more than you need them, so ensure you go with an agency where the whole buying process is special !
How has this impacted us?
We are monitoring the behaviour and if it continues, we will withdraw our offer - it's only a house and with patience, something else will come through in time.
It's surprising because with Dexters - there office staff is overall appalling but folks who show you the property are most wonderful & a total delight ! what a real shame some of them don't work in the branch,.
The sales agent we submitted the offer to was, though not rude, maintained an overall condescending, unwelcoming and cocky tone. So much so, that the first thing I did after hanging up was to check if the property is on sale via another Property Agent. If you can't be bothered then , I will take my business elsewhere to someone who appreciates it.
Head of customer service, please would you mind remind some of your sales team of basic facts -
Not all buyers are stupid
There is no dearth of properties & estate agents for most buyers to go to
The commission will only be generated on 'purchase' of the property, so the buyer is essentially your key to core business/profit model -show some respect to the reason you are in business.
Folks who are shelling out over between £600 - £800K for a property are not stupid and probably get super annoyed with minimal experience, fresh out of college estate agents trying to make an impression by acting 'too smart' - we ALL see through your BS, but are just polite enough to point it out !
Some pointers for sellers & buyers when appointing this agency
Sole Sellers and no offers in a few weeks - it might be Dexter's attitude that is putting buyers off, consider appointing an additional agent.
Buyers - more generic advice - don't rush into buying if you are in a strong position, with govt introducing more stringent rules for mortgage approval in October & imminent interest rate rise (the likely increase over the term of mortgage won't be substantial ), the tables will likely reverse in favour of buyers in the not so far future. I am a part of the industry & can already see the trend. Very soon, the agents will need you more than you need them, so ensure you go with an agency where the whole buying process is special !
How has this impacted us?
We are monitoring the behaviour and if it continues, we will withdraw our offer - it's only a house and with patience, something else will come through in time.
It's surprising because with Dexters - there office staff is overall appalling but folks who show you the property are most wonderful & a total delight ! what a real shame some of them don't work in the branch,.
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Latest Reviews
14th Nov 2024
reviewed by 'Guzel'
13th Oct 2022
reviewed by 'Kathy'
17th Nov 2019
reviewed by 'Sophia'
25th Sep 2019
reviewed by 'Albert'
24th Sep 2019
reviewed by 'Denis'
Opening Hours
Address
Dexters
1 Chertsey Road
St Margarets,London
Greater London
TW1 1LR
020 8744 9400, 020 8744 9700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 50% | £500,000 | £1,350,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 1 | 3 | 1 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Nov 14,2024
Nov 14,2024
0
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We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and agents we encountered, Noran proved to be the most professional. He was always punctual and confirmed every appointment exactly as requested—via email. He answered ...
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Oct 13,2022
Oct 13,2022
0
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Very pleased we opted to use Dexters. A very well organised Estate Agents. Staff helpful well informed and understanding..Thank you for all your hard work....
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Mar 05,2021
Mar 05,2021
0
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Impeccable approach to customer service, clear and open communication, never over promising and always a calm, relaxed easy going demeanour. Crucially they deliver a result!
Love them at Dexters!...
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Nov 17,2019
Nov 17,2019
1
people found
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this helpful
Nothing but positive feedback for Nancy. She’s super professional, smart and knowledgable but at the same time incredibly human in her approach - some thing that is often lacking in property transactions. She cares about her clients position, is sensitive to circumstances and is ...
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Dec 01, 2020
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(1)
Dear Sophia, Thank you for your amazing feedback regarding Nancy in our St Margaret's office. I will ensure that I pass your comments onto Nancy and the Director for the area, who I know will be thrilled to read your review. Kind regards, Sarah Tranter ...
Sep 25,2019
Sep 25,2019
1
people found
this helpful
this helpful
These guys are the best agents in town. Very professional.
I have bought, sold and let through Dexters and wouldn't think of anyone else when considering a property-related transaction....
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Sep 24,2019
Sep 24,2019
0
people found
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I brought this apartment through Dexters and was extremely impressed with how professional they were, they were proactive and I always heard from them with updates and a steer of what I needed to do. When there was a problem, they worked with me to ...
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Sep 05,2019
Sep 05,2019
0
people found
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Selling a property in the London area is tough at the moment so you need a strong and determined team on your side.We chose Dexter's initially due to their positive and enthusiastic appraisal of our property.As we were in no rush we were ...
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Sep 25, 2019
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(1)
Dear David, Thank you for your review regarding your experience with our St Margarets Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 19,2019
Jun 19,2019
17
people found
this helpful
this helpful
They have overpriced my property by 100k
Now you have to be a complete moron to believe in it ( naively I did)
Compete incompetency and joke.
Wasted 5 moths of our time and prime time of the year
Would not touch with a barge pole
Update ...
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Comment on agent fees
Did not have time to reflect on it after experience with it
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Jun 19, 2019
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Jokers continue on, managing director Duncan Gibbs sees nothing wrong and blames me for it.
Appalling , I have uploaded letter for all to read
"Although I am sorry to hear you regret instructing Dexters back in 2016, I believe we
were always open and transparent with you. James Carey, Sales Manager carried out
the Market Appraisal in May 2016. The recommendation he gave on the asking price
was given in good faith and reflected available information about the property and took
into accoun ...
Dec 11,2015
Dec 11,2015
63
people found
this helpful
this helpful
it is a very long and complicated complaint which I am quite happy to share with anyone interested but it's safe to say that I think Dexters have not done their job properly with completing checks on their clients resulting in their client not completing ...
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Dec 11, 2015
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Twickenham branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Jul 07,2015
Jul 07,2015
117
people found
this helpful
this helpful
Had to deal with an Inexperienced, unprofessional individual with a poor level of communication and engagement. This individual needs training to ensure that that understand their legal boundaries rather than trying to be everything that is wrong with the Estate Agents profile when dealing with ...
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Aug 07, 2015
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our St Margarets branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Sep 24,2014
Sep 24,2014
166
people found
this helpful
this helpful
Dexters talk the talk, but the senior staff members (not all to be fair) are sly and manipulative. I was lied to about marketing which was badly done, numerous errors that repeatedly were corrected. Beware if you terminate a contract with them as I did, ...
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Comment on agent fees
might be justified if they knew what they were doing and didn't lie so much, grossly insulting my intelligence. It is disturbing that there is still sharp practise going on out there.
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Jul 22,2014
Jul 22,2014
183
people found
this helpful
this helpful
Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed !
The sales agent we submitted the offer to was, though not rude, maintained an ...
read full review
read full review
Was this helpful?
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Yes
Aug 04, 2014
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our TWickenham branch. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Mar 20,2012
Mar 20,2012
93
people found
this helpful
this helpful
I read the poor reviews yet went ahead with the agreement. HUGE MISTAKE!! I wish I had listened to everyones views! From the start our flat had problems. As soon as they have your money, don't expect to hear from them again! Our flat wasn't ...
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I am really sorry to hear that you have been unhappy with the service provided by our TWickenham branch. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn