0% lettings valuation accuracy
50% lettings fee satisfaction
Jul 21,2014
Jul 21,2014
3
people found
this helpful
this helpful
Absolutely awful. They appear to be very professional once first looking at student lets, though this soon changes. We put down a deposit for the property and were told this would go into a secured scheme, it was only until I rented another property that it became apparent key homes DO NOT follow protocol and instead keep it to themselves. This is probably because upon returning a deposit, they try and keep it all for work on the property that was never done when you move in. The property when we moved in was a state! They hadn't provided things they said they would and everything was in such a state it took us at least two days to clean. We rang key homes on various occasions and they would a) ignore the call b) say they would pass the call onto someone else or c) say someone else was dealing with it and they were busy. No one EVER got back to us. They were rude and unprofessional. When it came to the time the lease was up they did not inform us of viewings and instead just showed up with groups of people. I am sure they tried to have us over as we were students but unfortunately for them my dad is an estate agent and as soon as I quoted a few legal things they practically threw the deposit back at us they had withheld for weeks! They are the worst letting agents I have ever dealt with.
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Latest Reviews
13th Feb 2019
reviewed by 'Noooooooooo'
12th Apr 2018
reviewed by 'Mr'
11th Apr 2018
reviewed by 'Maxi8832'
11th Apr 2018
reviewed by 'Neoboo14'
20th Dec 2016
reviewed by 'Disgruntled'
21st Jul 2014
reviewed by 'UNHAPPY'
Opening Hours
Address
Key Home Residential Sales & Lettings Ltd
78 Kingsley Terrace
Kingsley,Northampton
Northamptonshire
NN12 6AD
01327 351262
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
Key homes is the most unreliable agent ever. I stayed with them for 2 years and everytime you need something they make excuses not to come and when they do they will charge you money. Tyr two years ive been with them I have to chase ...
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Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
This agent knew their stuff and was always available when I needed them.
I rented with this company for over 12 months
I would use them again and would recommend them to other renters
I think they were fair , open and honest...
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Comment on agent fees
the fees were as expected marginally cheaper than other letting agents that I had used
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Apr 11,2018
Apr 11,2018
1
people found
this helpful
this helpful
I just want to write what a positive experience I have had with Sarah and Key Homes. The communication from beginning to end has always been excellent from them. Whenever I have needed anything resolved it's always been done quickly and without any issues and ...
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Comment on agent fees
The agents fees are fair and within the market rate as I would expect.
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Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
From the first contact to the last I found Sarah and Key Home Residential Sales & Lettings Ltd extremely helpful and professional. Any issues or concerns I had were promptly dealt with. I cannot thank them enough for everything they did for me and would highly ...
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Comment on agent fees
Good
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Dec 20,2016
Dec 20,2016
3
people found
this helpful
this helpful
Unbelievably bad service.This agent does not reply to emails, texts or phonecalls from its customers or the tenants it manages.Nightmare to work with...
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Jul 21,2014
Jul 21,2014
3
people found
this helpful
this helpful
Absolutely awful. They appear to be very professional once first looking at student lets, though this soon changes. We put down a deposit for the property and were told this would go into a secured scheme, it was only until I rented another property that ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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