0% lettings valuation accuracy
50% lettings fee satisfaction
Jul 21,2014
Jul 21,2014
1
people found
this helpful
this helpful
I was going to rent a flat through these guys and they tied me up in knots.
Never formally introduced, no terms and conditions, I wasn't shown a contract yet I had to hand over a £300 'agents fee' and a considerable sum for a 'holding deposit', which wasn't explained to me either. I thought a 'deposit' was a 'deposit' - oh no it isn't!
He then handed the deposit on to the landlords agent. The move fell through and I was told that he didn't have the money. I went to see the landlord's agent and he didn't have it either. As for the Landlord "I'm sorry, he's out of the country..."
Totally illegal. They should have explained to me exactly what I was doing and shouldn't have proceeded until I did understand. Blatent disregard of the Deposit Protection Scheme too. Very, very poor communication, they're never in, they don't answer or acknowledge your letters, they don't return calls.
Luckily for me, I've got a friend who used to be an estate agent and she went after them. If it wasn't for her i'd have lost so much money, it makes your eyes water. A smarmy bunch of shysters and I wish i'd never met them.
Never formally introduced, no terms and conditions, I wasn't shown a contract yet I had to hand over a £300 'agents fee' and a considerable sum for a 'holding deposit', which wasn't explained to me either. I thought a 'deposit' was a 'deposit' - oh no it isn't!
He then handed the deposit on to the landlords agent. The move fell through and I was told that he didn't have the money. I went to see the landlord's agent and he didn't have it either. As for the Landlord "I'm sorry, he's out of the country..."
Totally illegal. They should have explained to me exactly what I was doing and shouldn't have proceeded until I did understand. Blatent disregard of the Deposit Protection Scheme too. Very, very poor communication, they're never in, they don't answer or acknowledge your letters, they don't return calls.
Luckily for me, I've got a friend who used to be an estate agent and she went after them. If it wasn't for her i'd have lost so much money, it makes your eyes water. A smarmy bunch of shysters and I wish i'd never met them.
Comment on agent fees
Robbery! Nothing better than "Stand and Deliver!"
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Latest Reviews
31st Aug 2015
reviewed by 'Beyond'
21st Jul 2014
reviewed by 'Time'
Opening Hours
Address
St Quintin & McConnell Estate Agents Ltd
726 Christchurch Road Boscombe
Bournemouth
Hampshire
BH7 7BZ
01202 399444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £350 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 31,2015
Aug 31,2015
0
people found
this helpful
this helpful
McConnell's act as letting agents for student accommodation. Having taken money upfront for this, they lose paperwork and say they haven't received it. Even when absolute proof is provided to them that they have it, they don't take action. They blame the students. They promise ...
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What agent could do to change your mind?
Having made mistakes they should have been far more proactive in sorting them out and keeping their customers informed. Their own manager said that she thought they were providing poor service - but the problems are continuing.Attached Filesnbsp;
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Jul 21,2014
Jul 21,2014
1
people found
this helpful
this helpful
I was going to rent a flat through these guys and they tied me up in knots.
Never formally introduced, no terms and conditions, I wasn't shown a contract yet I had to hand over a £300 'agents fee' and a considerable sum for a 'holding ...
read full review
read full review
Comment on agent fees
Robbery! Nothing better than "Stand and Deliver!"
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
