86% sales valuation accuracy
92% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 13,2011
May 13,2011
3
people found
this helpful
this helpful
I recently made bids for a couple of different properties however at the last hurdle after the offer was accepted and mortgage was approved (on 2 separate occasions) I have received a phone call informing me that another prospective buyer has offered a better bid. How surprising. This is not the first occurrence. I have a suspicion that gazumping seems to take place within Porter and Glenny. Ways to avoid disappointment; I would recommend you insist for the advert to be removed off the market once your offer has been accepted or make a pre-contract deposit agreement that way it will prevent agents like Porter and Glenny being sneaky. Good luck with purchasing but I would personally recommend you stay clear of Porter and Glenny.
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Latest Reviews
14th Sep 2016
reviewed by 'Delighted'
15th Jun 2016
reviewed by 'Juliet'
26th Mar 2016
reviewed by 'Sarah'
16th Mar 2016
reviewed by 'Linsey'
11th Feb 2016
reviewed by 'Julie'
Opening Hours
Address
Porter Glenny
3 Faircross Parade, Longbridge Road
Barking
Greater London
IG11 8UN
020 8594 3017
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 92% | £50,000 | £499,999 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 14,2016
Sep 14,2016
0
people found
this helpful
this helpful
May I say he was brilliant - I could not have received better advice -his care at all times was reassuring -I could ask his advice at any time and knew I could rely on his judgement. I definitely recommend anyone selling their property to ...
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Comment on agent fees
quite acceptable
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Jun 15,2016
Jun 15,2016
0
people found
this helpful
this helpful
I have just sold my house in Barking while living abroad. I originally bought my house from Porter Glenny some years earlier and was very happy with their service at that time, so thought I would ask them to sell it also.
I also decided ...
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Comment on agent fees
Very good.
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Mar 26,2016
Mar 26,2016
0
people found
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this helpful
I recently purchased my first house, being sold through Porter Glenny and I have to say, I was very impressed. Alex from Barking was very helpful and kept me updated as far as he was able and was an excellent communicator between myself and the ...
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Comment on agent fees
N/A - buying not selling.
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Mar 21,2016
Mar 21,2016
0
people found
this helpful
this helpful
As a buyer I found their staff highly efficient, professional and helpful throughout the process. They liaised with my solicitor and ensured a timely quick purchase well before my April 1st deadline. I dealt with Jonathan, Alex and Maureen during the process and all impressed ...
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Comment on agent fees
N/A as I was a buyer
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Mar 16,2016
Mar 16,2016
0
people found
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We bought our first flat through Porter Glenny in late 2015/early 2016. It is a very tough market for first time buyers, and it was not the most straightforward of purchases - the flat is share of freehold so more complicated on the legal side. Alex ...
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Feb 11,2016
Feb 11,2016
1
people found
this helpful
this helpful
The team at Porter Glenny were professional and competent at all times. Jonathan Finbow gave support from the very beginning and all through the marketing and sales process, and dealt with my queries promptly and efficiently. Maureen, based in the office, was reliable and always ...
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Comment on agent fees
Acceptable.
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Nov 10,2015
Nov 10,2015
0
people found
this helpful
this helpful
Lisa promptly replied back to any queries we had whether it was a phone call or an email. She helped us throughout the process, reminding us of paper work we needed to chase up with our solicitors and anything else we could do to generally ...
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Sep 18,2015
Sep 18,2015
0
people found
this helpful
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Fantastic service. The whole team were fantastic and made the whole sales process much easier than I expected. There advice and assistance was great throughout. I would happily use them again....
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Sep 15,2015
Sep 15,2015
0
people found
this helpful
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This was the second time we had used Porter Glenny Barking Branch to sell a property and I cannot recommend them highly enough. Despite the uniqueness (and awkwardness) of the latest property, they persevered with great professionalism and lived the ups and the downs with ...
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Aug 05,2015
Aug 05,2015
2
people found
this helpful
this helpful
Porter Glenny don't seem to respect the buyer at all; I've just had a very rude introduction to the cut-throat nature of Porter Glenny's behaviour with regards to the 'first to survey' procedure they have. The lady I spoke to said that Porter Glenny don't ...
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Sep 04, 2015
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(1)
I was very concerned to hear your comments and would like to deal with your complaint personally. As a professional estate agent and member company of the Royal Institute Of Chartered Surveyors Porter Glenny will always take instructions from their seller client and, often when there is more than 1 party interested in a property, our seller client will instruct us to sell to a party that has secured funds ie had a survey and received a mortgage offer. As market leaders in the Barking area I woul ...
Feb 12,2015
Feb 12,2015
1
people found
this helpful
this helpful
I have purchased a house through Porter Glenny in Barking. Alex Bates has been very helpful and understanding. Great interpersonal skills and a quality communicator. He is a genuine person and as it's my second purchase with Porter Glenny. The team in general are always ...
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Jan 05,2015
Jan 05,2015
2
people found
this helpful
this helpful
I agree with most of the reviewers, I was purchasing a 2 bedroom flat at St Aidan's court listed by these agents, the property instantly caught my attention as it was priced well below the market price, I read their advert on zoopla and right move. ...
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Jan 15, 2015
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Hi Sam. I was sorry to hear that you weren't able to proceed on the property. I have looked into the case for you and discovered that there was a lot of interest in this property and the sellers accepted a number of offers with a view to proceeding with the first applicant that had a survey carried out. It is always difficult for a professional agent to satisfy more than potential buyer on a property (it can only be sold to one buyer). In this case I understand that you were told that this was t ...
Oct 25,2013
Oct 25,2013
3
people found
this helpful
this helpful
I've arranged a viewing with this agent 3 weeks ago (10/10/2013). Apparently their guy came 15 min late. He showed the property and I liked it and put down the deposit for credit reference check. By that time I was advised credit reference takes 2/3 days and as soon ...
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May 13,2011
May 13,2011
3
people found
this helpful
this helpful
I recently made bids for a couple of different properties however at the last hurdle after the offer was accepted and mortgage was approved (on 2 separate occasions) I have received a phone call informing me that another prospective buyer has offered a better bid. How ...
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Nov 28, 2011
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(1)
We are bound,as agents, to put forward all offers on each property to an owner.It is then the owner that decides which offer to accept.This is the essence of proffessional Estate Agency.If you were selling a property you would expect your agent to get the best buyer at the best price and put foreward all offers at any time they were received.
We have been voted the best Estate Agent In the UK in 2009 and 2010 and best Small Chain of Estate Agents in the UK for 2010 and 2011...These customer car ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Estate Agent in Barking 
We have been voted the best Estate Agent In the UK in 2009 and 2010 and best Small Chain of Estate Agents in the UK for 2010 and 2011...These customer care awards are voted for by our sellers and buyers...not industry professionals.
We are members of The Royal Institute Of Chartered Surveyors,The Ombudsmen Scheme, and subscribe to their code of proffessional ethics.
I would welcome the above customer to contact me and discuss the complaint in detail.Call 01375 374444 option 1.
All seller and buyer clients are treated with the highest level of customer care and proffessionalism at all times...have a free valuation on your property and see for yourself.
Mark Willett,Director