67% sales valuation accuracy
80% sales fee satisfaction
86% lettings valuation accuracy
84% lettings fee satisfaction
May 13,2011
May 13,2011
1
people found
this helpful
this helpful
Overall an extremely disappointing experience and would certainly now go out of my way to NOT recommend dealing with that company to everyone I meet. It may be the specific individual whom we were dealing with that let it all down, but none the less a bad rep for the company in all.
For context we were looking for a place to rent. Saw the ad through Rightmove and sent a request. They were very fast to make contact and then arrange viewing. All good. They were polite and professional. Then unfortunately it goes down hill from there.
It was Thursday evening 5th of May when the viewing happened. The agent promised to provide details of the inventory associate with the flat the following day (after the viewing). Nothing arrived, and absolutely no contact. So I followed up on Monday 9th (left messages, no response) and then Tuesday 10th. Finally got hold of him who then promised to send it through that afternoon. Then nothing. On Wednesday 11th, followed up again, then finally he sent it through with an apology saying he had forgotten!!
Having reviewed the inventory, we put in an offer that evening. Then followed up the next day to confirm he received it. He confirmed that was the case, but have not read it, and would do so and get back to us later that day. Guess what, we didn't hear back. Followed up again on Friday 13th, then only to be told that someone else's offer was higher so it was a no go.
Now, whilst it may seem all of this happened within a span of 1 week, if anyone knows what the rental market is like in London right now, fast action is required in order to secure anything decent. The fact of the matter is, the agent we were dealing with promised to 'deliver' something, and continually not. In otherwise very poor customer expectation management.
Don't commit to something you cannot deliver on.
Their agents (or maybe that specific one we were dealing with) needs to attend some customer relationship training in my opinion.
Until they improve their standards, I wouldn't touch them with a barge pole for anything either as a tenant or a landlord.
For context we were looking for a place to rent. Saw the ad through Rightmove and sent a request. They were very fast to make contact and then arrange viewing. All good. They were polite and professional. Then unfortunately it goes down hill from there.
It was Thursday evening 5th of May when the viewing happened. The agent promised to provide details of the inventory associate with the flat the following day (after the viewing). Nothing arrived, and absolutely no contact. So I followed up on Monday 9th (left messages, no response) and then Tuesday 10th. Finally got hold of him who then promised to send it through that afternoon. Then nothing. On Wednesday 11th, followed up again, then finally he sent it through with an apology saying he had forgotten!!
Having reviewed the inventory, we put in an offer that evening. Then followed up the next day to confirm he received it. He confirmed that was the case, but have not read it, and would do so and get back to us later that day. Guess what, we didn't hear back. Followed up again on Friday 13th, then only to be told that someone else's offer was higher so it was a no go.
Now, whilst it may seem all of this happened within a span of 1 week, if anyone knows what the rental market is like in London right now, fast action is required in order to secure anything decent. The fact of the matter is, the agent we were dealing with promised to 'deliver' something, and continually not. In otherwise very poor customer expectation management.
Don't commit to something you cannot deliver on.
Their agents (or maybe that specific one we were dealing with) needs to attend some customer relationship training in my opinion.
Until they improve their standards, I wouldn't touch them with a barge pole for anything either as a tenant or a landlord.
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Latest Reviews
8th Mar 2020
reviewed by 'Julie'
23rd Jan 2020
reviewed by 'Sally'
8th Jan 2020
reviewed by 'Lucy'
12th Nov 2019
reviewed by 'Camille'
8th Nov 2019
reviewed by 'Matthew'
27th Oct 2019
reviewed by 'Camelia'
Opening Hours
Address
Morgan Randall
Unit 2, Discovery Dock East, South Quay Square
Canary Wharf,London
Greater London
E14 9SH
0207 510 0902
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 80% | £55,000 | £890,000 |
| Lettings | 86% | 84% | £330 | £3,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 50 | 8 | 191 | 41 | 5 | 1 | 16 | 0 | 27 | 13 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 08,2020
Mar 08,2020
2
people found
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this helpful
After viewing a flat, my wife and I put a holding deposit down this property later that evening. The next day (Friday), I received a call from Morgan Randall telling us 'Congratulations the landlord has accepted your offer' and 'we will take the property off ...
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Jan 23,2020
Jan 23,2020
0
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I would not recommend this agent at all. Please spare yourselves the pain and find someone professional if you can in this market...
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Jan 08,2020
Jan 08,2020
0
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Julia was such a great and helpful agent. I said yes to the first apartment she showed me. Thank you Julia & Morgan Randall for making my move to London way less stressfull than I thought it would be....
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Nov 12,2019
Nov 12,2019
0
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Sharntell is helpful and responsive. She has dealt with various problems during the tenancy professionally. Very happy with the service....
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Nov 08,2019
Nov 08,2019
0
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My partner Nikki got in touch with this circus company, and was dealt with by a "salesperson" called Jade Graham, pushy from the word go, and when my partner asked questions, he took a very defensive attitude indeed and didn't seem knowledgeable at all. He ...
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Oct 27,2019
Oct 27,2019
0
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I was in urgent need to rent and I could not be present at the viewings. I trusted Jade Graham when presented pictures of a lovely appartment. After a roller coster of emotions as she went completely rogue between offer acceptance and move day, she ...
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Oct 25,2019
Oct 25,2019
4
people found
this helpful
this helpful
Morgan Randall are ruthless sales people with zero customer care. We put down an offer to let an apartment on a Thursday and this was accepted the following morning with both myself and my partner receiving an offer acceptance confirmation email with instructions for next ...
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Oct 21,2019
Oct 21,2019
0
people found
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Thanks to Jade Graham for the good professional service. Very helpful and sufficient Great process!!! Highly recommended!! Friendly and was able to answer all questions...
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Oct 17,2019
Oct 17,2019
0
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Jade Graham, has been amazing in supporting me find a new place within my budget, exceptionally patient throughout and made sure that was content with my final choice. Very Proffessional & reliable infact I have recommended her and intend to continue....
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Sep 20,2019
Sep 20,2019
0
people found
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Amazing service from Jade Graham. She has an outstanding attitude and is eager to help. She is very helpful and professional - answered all my questions and gave me a lot of useful advice during the views. I would definitely recommend her to anyone who ...
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Sep 13,2019
Sep 13,2019
1
people found
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this helpful
Do not trust them.
They will leave you alone after you sign a contract. If your offer is unsuccessful, deposit will not come back. - from my experience with Jade...
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Sep 13,2019
Sep 13,2019
1
people found
this helpful
this helpful
Do not trust them.
They will leave you alone after you sign a contract. If your offer is unsuccessful, deposit will not come back. - from my experience with Jade...
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Aug 22,2019
Aug 22,2019
0
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Sinead Michael has been nothing but amazing my entire journey. I’ve moved from the US to the UK and started looking for places to live before I even got here. Sinead was so helpful the entire time and making sure I was reassured that ...
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Aug 21,2019
Aug 21,2019
0
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Sinead Michael has been a great help organising our tenancy. She responds very quickly, is always a pleasure to deal with and has worked really hard to make sure we could secure a flat we love....
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Jul 15,2019
Jul 15,2019
0
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Holy Osborn is a truly dedicated and outstanding agent, who went over and above the call of duty to assist us with our rental search. Would highly recommend.
Thanks Holly...
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Jul 06,2019
Jul 06,2019
0
people found
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Excellent service from Jade Graham from Morgan Randall Canary Wharf. Warm, energetic, a great listener, she helped me narrow down my search for the right property. Many thanks Jade, I am grateful for your support!...
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Jul 04,2019
Jul 04,2019
0
people found
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I met Grace on Wednesday for two viewings. Both apartments were stunning and exactly fit what I was looking for. Grace went the extra mile to support me securing the apartment and was very responsive throughout the process on the offer amount, conditions and interactions ...
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Jun 20,2019
Jun 20,2019
0
people found
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Yesterday we met to Grace from the Canary Wharf Branch and she showed us 2 flats.
She was extremely friendly, very helpful, full of energy and enthusiasm. This was the best experience we had so far with an agent, as she was very fast- I just ...
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“It was really an amazing service provided by Morgan Randall and i am very pleased with it. I would like to thank @Julia ( property consultant) who hel...”
Apr 23,2019
Apr 23,2019
0
people found
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this helpful
It was really an amazing service provided by Morgan Randall and i am very pleased with it.
I would like to thank @Julia ( property consultant) who helped with lot of good options and meeting your expectations.
....
Thanks @Julia !!...
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Apr 12,2019
Apr 12,2019
0
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I live overseas and Ms. Purswani has been extremely helpful and dedicated in managing my flat and sorting out all the issues that arise from living in a flat in London. She has been essential in maintaining a good relationship between me and my tenants, ...
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Comment on agent fees
I consider the fees to be reasonable based on the amount of work that is required to manage my flat appropriately.
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Mar 30,2019
Mar 30,2019
0
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Sharntell is professional, proactive and a solution provider. So far, All my issues have been resolved by her in a timelyand efficient manner. Please keep up the great work....
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Mar 13,2019
Mar 13,2019
0
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When the tenant started to get into arrears, Shruthi persistently followed up over a number of months to keep payments being made and to finally eliminate the arrears. I was impressed that Shruthi kept with the issue until it was resolved, engaging firmly with the ...
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Mar 13,2019
Mar 13,2019
0
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I find the lettings management team are outstanding. Very keen to help. Very welcoming on arrival. Shruti Purswani is always on point. Very knowledgable on all aspect of her job. An absolute joy. I would recommend her to anyone....
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Comment on agent fees
No comment
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Mar 12,2019
Mar 12,2019
0
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I have been a tenant with Morgan Randall for three years and they are very professional team. I would like to mention Sharntell Edwards here, she has been our property manager and a great help every time we called her for an issue with our ...
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Comment on agent fees
She had great customer service skills.
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Mar 12,2019
Mar 12,2019
0
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In my dealings with Shruthi , she's been exceptionally diligent and her knowledge of the law was very reassuring.
The service she provides is absolutely fantastic. She's only a phone call away and resolves issues immediately.
I have been with MR for a good few years ...
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Comment on agent fees
Good
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Feb 22,2019
Feb 22,2019
0
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Julia was incredibly helpful in our search for a flat. She is there to answer all questions at every hour!...
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Nov 30,2018
Nov 30,2018
0
people found
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They found me the worst tenants who ruined my flat and didn't vacate after the tenancy finished and Morgan Randall still demanding fees when they over stayed and didn't pay rent! They forced me take take these tenants as they knew what they are like ...
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Comment on agent fees
Bad
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Oct 12,2018
Oct 12,2018
0
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she is a very professional real estate agent who can answer all my questions regarding all the properties she took me for viewing, and also provides correct information on the renting market.
She is a very kind, nice lady, makes me feel like a good ...
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Comment on agent fees
reasonable
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Oct 12,2018
Oct 12,2018
0
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Klaudia was very helpful from the beginning till now. She took her time and listened to our needs and wants and then gave us many options to choose from. Klaudia made us feel comfortable and calm throughout the whole process, and at no point did ...
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Oct 12,2018
Oct 12,2018
0
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Since the viewing of the property everyone that we worked with were always very helpful and with any problem that we encounter they were there to help us solve it as smoothly as possible...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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