50% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jul 17,2014
Jul 17,2014
10
people found
this helpful
this helpful
I knew how stressful selling a house could be so when Michael came out to my house I decided to take their "all inclusive" package for £2750.00 + VAT therefore £3300.00 as this was inclusive of solicitor fees and most other costs incurred when selling your property.
I was assured by Michael that I would have nothing to do but sit back and leave it all to them.
The process started off great and within four days I had had three viewings and really good feedback from Pattinsons after each viewing.
I sold the house on the sixth day to a cash buyer and was informed by Pattinsons that this sale would be so straight forward.
I told Pattinsons the date that the buyer and I wanted to complete on and they said no problem as there was plenty of time for the process to be completed by the date requested.
I booked myself and my wife into the local Premier Inn for a week as I could not move into my newly built house until a week after the completion date of my sale.
I sat back, put my feet up and relaxed waiting for Pattinsons to do their job and earn the £3,300.00 fee.
BIG MISTAKE !!!!!!
After a couple of weeks and no contact from either Pattinsons or our solicitor I phoned the solicitor to inquire as to where we were in the process only to be told that Pattinsons had not instructed solicitors on either my side or the buyers side.
I had to phone solicitors constantly and keep on Pattinsons back constantly to keep the process moving forward. Far from Pattinsons doing everything for me I had to do all the chasing and had all the stress !!
My buyer threatened to pull out because of how incompetent Pattinsons were and I have ended up having to stay for three weeks in a hotel at my expense because completion was delayed due to Pattinsons incompetence.
To add insult to injury I received the breakdown from my solicitor that showed they had paid Pattinsons the full £3,300.00 and charged me £510.00 solicitors fees.
I informed Pattinsons of this and they have said it is not their mistake and that it is not them who owe me the £510.00, but the fact remains that if the £3,300.00 fee was including solicitors fees then they should have only been paid £2790.00.
The staff were totally unhelpful and unprofessional and I am now waiting for the solicitor to get my £510.00 back.
Overall Pattinsons are totally unprofessional and have not got a clue, they charge massive amounts to provide a service for which they do not provide.
DO NOT USE PATTINSONS !!!
I was assured by Michael that I would have nothing to do but sit back and leave it all to them.
The process started off great and within four days I had had three viewings and really good feedback from Pattinsons after each viewing.
I sold the house on the sixth day to a cash buyer and was informed by Pattinsons that this sale would be so straight forward.
I told Pattinsons the date that the buyer and I wanted to complete on and they said no problem as there was plenty of time for the process to be completed by the date requested.
I booked myself and my wife into the local Premier Inn for a week as I could not move into my newly built house until a week after the completion date of my sale.
I sat back, put my feet up and relaxed waiting for Pattinsons to do their job and earn the £3,300.00 fee.
BIG MISTAKE !!!!!!
After a couple of weeks and no contact from either Pattinsons or our solicitor I phoned the solicitor to inquire as to where we were in the process only to be told that Pattinsons had not instructed solicitors on either my side or the buyers side.
I had to phone solicitors constantly and keep on Pattinsons back constantly to keep the process moving forward. Far from Pattinsons doing everything for me I had to do all the chasing and had all the stress !!
My buyer threatened to pull out because of how incompetent Pattinsons were and I have ended up having to stay for three weeks in a hotel at my expense because completion was delayed due to Pattinsons incompetence.
To add insult to injury I received the breakdown from my solicitor that showed they had paid Pattinsons the full £3,300.00 and charged me £510.00 solicitors fees.
I informed Pattinsons of this and they have said it is not their mistake and that it is not them who owe me the £510.00, but the fact remains that if the £3,300.00 fee was including solicitors fees then they should have only been paid £2790.00.
The staff were totally unhelpful and unprofessional and I am now waiting for the solicitor to get my £510.00 back.
Overall Pattinsons are totally unprofessional and have not got a clue, they charge massive amounts to provide a service for which they do not provide.
DO NOT USE PATTINSONS !!!
What agent could do to change your mind?
Their job and helped in the fact that they had taken full payment and also the solicitor had charged me as well, instead of telling me it's not their problem.Attached Filesnbsp;
Comment on agent fees
Highway robbery, I would have been happy to pay if they had did what they said they would do. In reality they got paid for very little work or effort by them.
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Latest Reviews
25th Feb 2021
reviewed by 'Michael'
3rd Jul 2017
reviewed by 'Frank'
31st Mar 2015
reviewed by 'Peter'
17th Jul 2014
reviewed by 'Mark'
14th Jan 2013
reviewed by 'bluu'
2nd Dec 2010
reviewed by 'sunderland'
Opening Hours
Address
Pattinson Estate Agents
51 Fawcett Street
Sunderland
Tyne and Wear
SR1 1RS
0845 1461606
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £102,000 | £102,000 |
| Lettings | 0% | 99% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 0 | 2 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 25,2021
Feb 25,2021
5
people found
this helpful
this helpful
Very poor customer service.
Lies after lies! Highly advise anyone to stay clear. £6000 fee if you win a auction with them, was lied when asked questions about a house iv bought not disclosing all the information the company should have done, I have asked for ...
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Jul 03,2017
Jul 03,2017
7
people found
this helpful
this helpful
They dont deserve even 1star.If you need something 3-4people unable to do anything.They are 100% useless.the only thing they want is your money.The contract....We had to renew it every six month.It took 3 weeks every each time.And if you ...
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Mar 31,2015
Mar 31,2015
7
people found
this helpful
this helpful
Came hundreds of miles to view a property to find they had not turned up for appointment. Said they had left message on my answerphone but they had not. I spoke with this self centered female who showed complete contempt. The woman claimed she had ...
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What agent could do to change your mind?
turned up for appointment or let me know they couldn'tAttached Filesnbsp;
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Jul 17,2014
Jul 17,2014
10
people found
this helpful
this helpful
I knew how stressful selling a house could be so when Michael came out to my house I decided to take their "all inclusive" package for £2750.00 + VAT therefore £3300.00 as this was inclusive of solicitor fees and most other costs incurred when selling your property.
I ...
read full review
read full review
What agent could do to change your mind?
Their job and helped in the fact that they had taken full payment and also the solicitor had charged me as well, instead of telling me it's not their problem.Attached Filesnbsp;
Comment on agent fees
Highway robbery, I would have been happy to pay if they had did what they said they would do. In reality they got paid for very little work or effort by them.
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Yes
Yes
Jan 14,2013
Jan 14,2013
7
people found
this helpful
this helpful
I had my house up for sale with Keith Pattinsons for a good year and a half with every sale falling through, it failed to sell at auction. After moving to another agents, it sold within 24 hours and was completed within 4 weeks.
Keith Pattinsons threatened ...
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What agent could do to change your mind?
Their job!Attached Filesnbsp;
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Jan 16, 2013
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(1)
We note your comments made above however we work to agency terms which clearly state our terms of business. We are regulated by RICS and are also members of the RICS Ombudsman Scheme who are obliged to look into all complaints. We would have been happy to release our files for scrutiny by the Ombudsman for a final ruling.
I further note your comments made with regards to mortgage lenders and insurance companies? I can confirm that as agent we do not have any involvement in these particula ...
Dec 02,2010
Dec 02,2010
1
people found
this helpful
this helpful
Full of promises - tried to reduce price to unacceptable level. Constant marketing calls to buy and sending prospective viewers around who were not in a position to buy to up their targets no doubt. I am now trying to remove my property from their ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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