“Rude, unprofessional and have no clue about renting laws...”
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1 Star Review
Mar 26,2022
By:
'M'
Mar 26,2022
Branch: Canterbury, 57 Castle Street
Services: Lettings (as a Tenant)
Rent PCM: £800 Would you recommend?: No
Postcode: CT1
Branch: Canterbury, 57 Castle Street
Lettings (as a Tenant)
Rent PCM: £800 Postcode: CT1
2people found this helpful
Extremely difficult processes with this estate agents throughout tenancy as well as being met by unpleasant language by the property manager on a regular basis and being shouted at over the phone. Did not receive one email in respectable manner, as well as having false ... read full review
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(2)
Dear 'Regal' Estates,
Thank you for yet again presenting your unprofessionalism and incompetence when it comes to conducting business. Not only was I shouted at over the phone with incorrect information and emailed with condescending emails from your Estate Agents, you have yet again you can committed a confidentiality breach by sharing contractual data without the signing parties consent! Well done, I have added this response as well to the report to the property Ombudsman !
I do hope you c ...
“Thick, Lazy and Stupid...”
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1 Star Review
Oct 07,2021
By:
'hardtruths'
Oct 07,2021
Branch: Canterbury, 57 Castle Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW3
Branch: Canterbury, 57 Castle Street
Lettings (as a Tenant)
Postcode: SW3
0people found this helpful
Estate agents are known to be thick, lazy and slow, but these estate agents are Olympically slow. Imagine sloths but less dilligent and less intelligent.
It takes days for them to reply, and none of them could even spell the word, 'initiative'.
I really hope ... read full review
“This is the WORST estate agency that i have ......”
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1 Star Review
Aug 16,2021
By:
'Binti'
Aug 16,2021
Branch: Canterbury, 57 Castle Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT4
Branch: Canterbury, 57 Castle Street
Lettings (as a Tenant)
Postcode: CT4
1people found this helpful
This is the WORST estate agency that i have ever dealt with; rude, unprofessional, prejudiced against people of colour, and most shocking of all these are them most dishonest managers i have met. at the end of my tenancy they tried to STEAL my deposit ... read full review
Branch: Canterbury, 57 Castle Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CT1
Branch: Canterbury, 57 Castle Street
Lettings (as a Landlord)
Postcode: CT1
1people found this helpful
My husband and I previously used Regal estate agents for student lettings and also utilised the sales team on several occasions. Previously, we have found them to go above and beyond, be very professional, and supportive.
However, more recently our experience of Regal has been ... read full review
“Absolutely shocking. I've let properties thro......”
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1 Star Review
Apr 13,2021
By:
'Kerry'
Apr 13,2021
Branch: Canterbury, 57 Castle Street
Services: Lettings (as a Tenant)
Rent PCM: £825 Would you recommend?: No
Postcode: CT2
Branch: Canterbury, 57 Castle Street
Lettings (as a Tenant)
Rent PCM: £825 Postcode: CT2
1people found this helpful
Absolutely shocking. I've let properties through other agencies over the years, as well as through private landlords, and I've never been treated so poorly. They think you're subhuman and treat you as such. I managed to get out of a contract early (at great expense, ... read full review
Branch: Canterbury, 57 Castle Street
Services: Lettings (as a Landlord)
Rent PCM: £1350 Would you recommend?: No
Postcode: ME8
Branch: Canterbury, 57 Castle Street
Lettings (as a Landlord)
Rent PCM: £1350 Postcode: ME8
1people found this helpful
as a previous landlord who rented their property through this agency i would never, ever recommend them! I rented a 4 bed detached property through them and it went to rack and ruin through them not checking on it properly. It cost me over 4K to ... read full review
“I would not recommend this agent at all. They are ......”
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1 Star Review
Nov 17,2014
By:
'Aggrevied'
Nov 17,2014
Branch: Canterbury, 57 Castle Street
Services: Lettings (as a Tenant)
Rent PCM: £1750 Would you recommend?: No
Postcode: CT1
Branch: Canterbury, 57 Castle Street
Lettings (as a Tenant)
Rent PCM: £1750 Postcode: CT1
2people found this helpful
I would not recommend this agent at all. They are greedy and have no concern at all for their tenants. They charge ridiculous prices for a simple letter and will take any opportunity to write them and then charge!! They have no duty of care ... read full review
What agent could do to change your mind?
They could have arranged for an inventory for when the tenancy started, when asked for this they could not supply one which has now lead to a dispute for the deposit. They have not advised us correctly and took a very long time to respond to our requests for the check out report. This is my major concern apart from the fact their fees are extortionate and the property management side of things is non existent.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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