Reeds Rains
4.6/5, 4879 reviews
90% recommended
93% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
88% lettings fee satisfaction
Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process. show more Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

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Latest Reviews

 View all Reviews 4879
Featured Review
a
reviewed by 'Ray'
“We are very happy with Daniel's support and management throughout the entire process. He has always advised us excellently with ......”
6th Nov 2024
reviewed by 'Dan'
“Thank you Ellie for supporting us with a difficult tenant, we were able to reclaim the property with your help ......”
4th Nov 2024
reviewed by 'Stephen Garrity'
“Ellie , provided a great service , she kept me updated on the process and what was been done.Her emails were ......”
1st Nov 2024
reviewed by 'Steven'
“This 5 star rating is solely for the way Anelka Dodds has dealt with the various issues since moving into the ......”
5th Oct 2024
reviewed by 'Holly'
“Reeds Rains were always so helpful while I rented with them and Lenka was a total superstar!...”
2nd Oct 2024
reviewed by 'Eamonn'
“Angelos works hard at what he does and helps to accommodate the buying process well. He helped to provide access ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 96% £21,800 £11,600,000
Lettings 89% 88% £280 £4,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
752 97 767 142 1615 65 1049 36 216 140
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA
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Letting agents
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Reeds Rains Branches (view all 114)
Acomb, YO26
Ashton Under Lyne, OL6
Ballyhackamore, BT4
Bamber Bridge, PR5
Bangor, BT20
Bedworth, CV12
Belfast, BT9
Blackpool, FY4
Featured Review
a

“We are very happy with Daniel's support and m......”

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Mar 08,2024
Minithumbup
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Daniel
By: 'Ray'
Mar 08,2024
0 people found
this helpful
We are very happy with Daniel's support and management throughout the entire process. He has always advised us excellently with a lot of patience given our inexperience. Many many thanks 🙏...
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“To cut a long story short I put an offer ......”

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Aug 01,2012
Minithumbdown
By: 'Mr'
Aug 01,2012
11 people found
this helpful
To cut a long story short I put an offer in for a property and I am pretty sure that they did not pass the offer to the vendor. I have a lot of issues with there service but this was the worst. The thing ...
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“Been trying to rent a property let by Reeds Rains ......”

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Jul 31,2012
Minithumbdown
By: 'Louise'
Jul 31,2012
5 people found
this helpful
Been trying to rent a property let by Reeds Rains but every time I'm told I'll get a call back. Never happens though. Given I live in Belgium at the moment it's not cheap for me to call them day in, day out. Very poor ...
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What agent could do to change your mind?
Simply call me back as promised
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“viewed a property with this agent last weekend. Agent fine ......”

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Jul 19,2012
Minithumbdown
By: 'Amazed3'
Jul 19,2012
4 people found
this helpful
viewed a property with this agent last weekend. Agent fine but another member of staff sent along another purchaser last minute which spoilt the viewing. We have had no follow up from the agency since the visit. not the best practice...
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What agent could do to change your mind?
Show more customer care
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“Went to Reeds Rains regarding a rental which was advertised ......”

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Jul 13,2012
Minithumbdown
By: 'Mrs'
Jul 13,2012
5 people found
this helpful
Went to Reeds Rains regarding a rental which was advertised in the local paper for 550 a month got there to view it was 625 not the first property we viewed which jumped up by 75 pound, not a problem as really liked property went in paid 360 and ...
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By: Reeds Rains Marketing
Jul 16, 2012
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Hi Mrs Dean, we're very sorry to hear that you have been disappointed by the service you've received. Can you let us know which Branch you've been dealing with please so we can find out exactly what has been happening as this is not the customer service standard we expect. Thanks Reeds Rains Marketing Team ...

“Here is a copy of my complaint to reed rains... ......”

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Jun 29,2012
Minithumbdown
By: 'HatesReedRains'
Jun 29,2012
17 people found
this helpful
Here is a copy of my complaint to reed rains... Dear Mr Beastall, I am writing this complaint on several grounds. Primarily I have been issued with a bill for £120 which I do not believe I should be charged for since the service I was ...
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What agent could do to change your mind?
They could've responded to my complaints or stopped harassing me and my tenant with sales calls EVERY DAY when we asked them to. They could've NOT IGNORED all my calls and emails to ask where my contract was when it was 4 MONTHS LATE. First they pretended they didn't have a complaints proceedure, then that it had to go to the branch manager who was on holiday, then that I had to write a letter, not an email, tried every stupid lie to prevent a complaint about their incompetency.
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“i have phoned tarun to view this property on numerous ......”

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Jun 25,2012
Minithumbdown
By: 'reeds'
Jun 25,2012
5 people found
this helpful
i have phoned tarun to view this property on numerous occasions with no call back.then i went to the office to see if i could get anywhere. mark in the office , then said i could view the property as he was there. i called ...
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What agent could do to change your mind?
just phone me back , and be honest
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“Where do I even start! The problems initially started during ......”

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Jun 19,2012
Minithumbdown
By: 'Victoria'
Jun 19,2012
10 people found
this helpful
Where do I even start! The problems initially started during my application of the property, after viewing and loving the apartment I was eager to get my application filled out and processed as quickly as possible. However Reeds Rains didn't share my haste. On several ...
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“DO NOT USE!! - . Where to start firstly the property ......”

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Apr 19,2012
Minithumbdown
By: 'Nay'
Apr 19,2012
8 people found
this helpful
DO NOT USE!! - . Where to start firstly the property was advertise allowing pets but before we viewed the property we asked whether the landlord allows dogs in the property to which the response was YES! however when we actually spoke to the landlord after ...
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What agent could do to change your mind?
Advertise the property correctly Tell the truth Checked the house before allowing tenants to move in Communicate with the landlord
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“I am writting on behalf of a freind who i ......”

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Apr 13,2012
Minithumbdown
By: 'mrs'
Apr 13,2012
10 people found
this helpful
I am writting on behalf of a freind who i was a carer to, he rented this property from this company he was a lovely gent we kept the property spotless, he lived alone and was very carefull not to up[sett his landlarod. he ...
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“fantastic service sold my property within 5days of going on ......”

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Apr 08,2012
Minithumbup
By: 'Sharen'
Apr 08,2012
0 people found
this helpful
fantastic service sold my property within 5days of going on the Market. They made the process from start to finish effortless and kept me updated all the way throughout the sale.good team of staff first time I used them would defo recommend...
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“We vacated the property just under 3 months ago and asked ......”

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Mar 27,2012
Minithumbdown
By: 'H'
Mar 27,2012
9 people found
this helpful
We vacated the property just under 3 months ago and asked for our deposit to be returned. Reeds Rains brought in a contract cleaning company to assess any work that needed to be carried out. Despite us cleaning the property from top to bottom, the cleaning ...
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What agent could do to change your mind?
They could have engaged in a discussion with me and supplied the itemised costings of the work to facilitate this. Also, they could have only tried to charge us for work that is the responsibility of the tenant.
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“I used Reeds to manage the letting of my property ......”

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Feb 23,2012
Minithumbdown
By: 'Fox'
Feb 23,2012
12 people found
this helpful
I used Reeds to manage the letting of my property whilst living away. Reeds did not actually manage any aspect! During the tenancy: The tenants redecorated the property & kept pets without consent. The tenants removed carpets & flooring, light fittings etc The tenants did not clean ...
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What agent could do to change your mind?
The agent did not manage to property, charged for unapproved work, did not protect my assets & performed below an accepted standard.
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“RR Lisburn had my house for sale for almost a ......”

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Feb 20,2012
Minithumbdown
By: 'M'
Feb 20,2012
17 people found
this helpful
RR Lisburn had my house for sale for almost a yr, during this time they managed to do absolutely nothing they said they would do, we got no feedback to viewings, the one time they did contact us re a viewing they were 2 days early ...
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“We enlisted the help of Reeds Rains to let our ......”

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Feb 09,2012
Minithumbdown
By: 'Jason'
Feb 09,2012
3 people found
this helpful
We enlisted the help of Reeds Rains to let our house to tenants. We have been very dissatisfied with the so called ¢â‚¬ËœPremier Service'. The only thing ¢â‚¬Ëœpremier' are the fees they charge. In the space of two years, they found us one tenant who ...
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“I went into R.R after seeing quite a few ......”

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Jan 19,2012
Minithumbdown
By: 'jabz12'
Jan 19,2012
7 people found
this helpful
I went into R.R after seeing quite a few other estate agents in this area of bradford...I had never been treated in such an insulting way ever....The first person i met was very kind and offered to let us see a house ...
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What agent could do to change your mind?
He could have said you can look at the house, alot of people are interested in this house etc!!
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“Having consulted several estate agents before putting the house on ......”

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Jan 14,2012
Minithumbup
By: 'Denise'
Jan 14,2012
5 people found
this helpful
Having consulted several estate agents before putting the house on the market we settled on Reeds Rains as we felt their valuer was really in tune with the way we wanted our sale to go. Everything was done quickly, very professionally and things were made ...
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“I sold and bought a property through Whitegates Woolton. At ......”

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Dec 30,2011
Minithumbdown
By: 'Lindsey'
Dec 30,2011
4 people found
this helpful
I sold and bought a property through Whitegates Woolton. At first I was extremely impressed with Victoria's knowledge and information, even her marketing skills where excellent. They sold my property extremely quickly and I was impressed even in this Market it only took them a ...
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What agent could do to change your mind?
I would if Jayne did not work there.
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By: moof
Mar 02, 2012
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Unfortunately, we had the same experience with this lady. There was a strong possibility that we would have gone with Whitegates in Woolton to sell our property but she was the reason we didnt. She came out to value our home, which ok is not the biggest house in the world but definitely not the smallest and it is a house that is beautifully presented and has been our very happy home for the past 8 years. The attitude of Jane when she came to value our property made me feel like we were sittin ...

“Reeds Rains were hopelessly unprofessional when I tried to buy ......”

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Oct 21,2011
Minithumbdown
By: 'Ann'
Oct 21,2011
12 people found
this helpful
Reeds Rains were hopelessly unprofessional when I tried to buy a house through them. They repeatedly "lost" my details, and then refused to put forward my offer on the grounds that I couldn't demonstrate that I could afford it despite evidence to the contrary (bank ...
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What agent could do to change your mind?
Never been born.
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“I have been - and still am - going through ......”

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Sep 29,2011
Minithumbdown
By: 'WW'
Sep 29,2011
14 people found
this helpful
I have been - and still am - going through complete hell with this company, and agree with every single negative comment that has been made here. I have just lost really good tenants because of RR which I am furious about. The 'sweet talkers' ...
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What agent could do to change your mind?
There is no hope for this company I'm afraid...
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By: DB
Jun 20, 2012
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I completely agree with the sweet talker comment. Absolute rubbish comes out. they are a disgrace...young novice staff that have no idea about customer service. Communication diabolical...there are hundreds of people in the chain and as a landlord that is compleetely useless. I am changing agents ...

“This agent is diabolical.....DO NOT USE THEM! They lied ......”

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Sep 20,2011
Minithumbdown
By: 'Wishing-We'd-gone-with-Newmans-or-Connells'
Sep 20,2011
11 people found
this helpful
This agent is diabolical.....DO NOT USE THEM! They lied to us about a buyer being a cash purchaser and put us through unbelievable stress. It took another agent in the chain to tell us about the mortgage application on the property; when we challenged ...
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“I used Reeds Rains in Altrincham to sell my property. ......”

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Aug 20,2011
Minithumbdown
By: 'Tappo'
Aug 20,2011
8 people found
this helpful
I used Reeds Rains in Altrincham to sell my property. From a fees perspective they were the cheapest in the area and cam across as professional in the first instance. Property went onto the market in Dec 2010. Initial service was good, however despite promising to ...
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What agent could do to change your mind?
Not losing the house keys would have been a good start. More open communication. I am fine with facts,
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“They began by saying they would do many things for ......”

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Aug 11,2011
Minithumbdown
By: 'Let'
Aug 11,2011
8 people found
this helpful
They began by saying they would do many things for me; updating pictures by seasons etc. However, they never once returned or even called to see if I would like to take new photographs with the seasons, I had to ring them constantly myself. Even ...
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What agent could do to change your mind?
Sticking to their promises, not letting us down and actually turning up - or at the very least giving us some notice.
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“Didnt do what they say they would do. Big big ......”

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Aug 11,2011
Minithumbdown
By: 'unhappy'
Aug 11,2011
8 people found
this helpful
Didnt do what they say they would do. Big big let down across the board. Customer service shocking...
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“Absolutely rubbish. More interested in selling the higher priced properties, ......”

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Aug 10,2011
Minithumbdown
By: 'BRASSED'
Aug 10,2011
7 people found
this helpful
Absolutely rubbish. More interested in selling the higher priced properties, if any at all. Have to chase them for feedback, they only ring to ask if your interested in reducing the price, not that this helps, never saw our property advertised in the newspaper or ...
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“I asked R.R. to sell my house after hearing ......”

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Jul 28,2011
Minithumbdown
By: 'Terry'
Jul 28,2011
4 people found
this helpful
I asked R.R. to sell my house after hearing nothing for a 8 days I rung them they knew nothing about the house and said the guy's father had been ill & he hadn't been into the office & funnily enough though a sign has been erected 4 ...
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“Constantly sent viewers who where not interested in buying our ......”

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Jul 07,2011
Minithumbdown
By: 'DINGBAT'
Jul 07,2011
3 people found
this helpful
Constantly sent viewers who where not interested in buying our property, very lazy estate agents, always had to chase viewings up all the time, maybe because they are salaried instead of commision based i dont know??Time after time ringing there office, did not sound ...
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“I have used Reeds Rains to manage my property for ......”

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Jun 28,2011
Minithumbdown
By: 'Simeon'
Jun 28,2011
4 people found
this helpful
I have used Reeds Rains to manage my property for the last 10 months. I have been paying for the fully managed service which cost something like £100 per month. I left the management of the property to them in the knowledge that they were handling everything. ...
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By: morgangirl
Mar 04, 2012
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I rented my property in Holmfirth through Reeds Rains and I have had a living nightmare with them, all the problems you have had and more, they have been closed down now, not before time, our property was trashed by a tenant they put in and they inspected and said it was OK to relet. That was in November 2011 and it is still empty and they have only just completed the repairs that I have had to bully them into. It has made me very ill, I have lost nearly 2 stone and haven't been able to sleep ...

“Wrong timings for appointments. 50% of the viewings done by myself. ......”

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Jun 24,2011
Minithumbdown
By: '5pl1nt3r'
Jun 24,2011
5 people found
this helpful
Wrong timings for appointments. 50% of the viewings done by myself. Feedback not passed amongst the Branch staff. (Being asked questions about information already provided) Agent didn\'t know much about the buyer and gave different information to information I knew about the buyer. Overall a ...
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“Quite possibly the worst agent operating in the uk. They ......”

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Jun 23,2011
Minithumbdown
By: 'nickname'
Jun 23,2011
6 people found
this helpful
Quite possibly the worst agent operating in the uk. They never return calls, I had to call out my own plumber! As long as they get the rent they really don't give a damm. I really would stay well clear....
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“Just been stood up for a viewing which, when you ......”

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Jun 21,2011
Minithumbdown
By: 'Annoyed'
Jun 21,2011
5 people found
this helpful
Just been stood up for a viewing which, when you take time off work to attend these things, is extremely annoying. I tried calling the branch repeatedly but could only get through to their Southampton office who apparently deal with \"overflow\" calls when there\'s ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 5:26 PM by Tracey Lambert
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:26 PM 17/03/2023 by Tracey Lambert

Awards won by Reeds Rains

Regional Awards won by Reeds Rains

Individual Branch Awards

Sheffield, S25

Nantwich, CW5

Middlesbrough, TS5

Ashton-Under-Lyne, OL6

London, SE1

Haxby, YO32

London, SE6

Preston, PR5

Preston, PR25

Bedworth, CV12

Prescot, L34

Cheadle, SK8

Huddersfield, HD1



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