Reeds Rains
4.6/5, 4873 reviews
90% recommended
93% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
88% lettings fee satisfaction
Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process. show more Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

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Latest Reviews

 View all Reviews 4873
Featured Review
a
reviewed by 'Ray'
“We are very happy with Daniel's support and management throughout the entire process. He has always advised us excellently with ......”
16th Sep 2024
reviewed by 'Jackie'
“Absolutely fantastic service, can't thank Rebecca enough!! Went out of her way to help in every way possible!!...”
10th Sep 2024
reviewed by 'Kevin Mead'
“I interviewed three agents to represent this sale. Tara's was the most well-researched presentation, and she won the listing based ......”
10th Sep 2024
reviewed by 'Pauline'
“Highly recommend Reeds Rains Haxby especially Leeha and Emma for their excellent service through out the whole rental process. Thank ......”
10th Sep 2024
reviewed by 'Happy Tenant'
“Reeds Rains have been amazing! I’ve had a really difficult time this year and they have helped to take ......”
10th Sep 2024
reviewed by 'Marisa'
“Tara and Karina were amazing! always available and made time for me to visit the property when I needed to. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 96% £21,800 £11,600,000
Lettings 89% 88% £280 £4,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
750 97 764 142 1615 65 1049 36 215 140
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA
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Overall
Estate agents
Letting agents
Latest Properties

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Reeds Rains Image 1
Reeds Rains Branches (view all 114)
Acomb, YO26
Ashton Under Lyne, OL6
Ballyhackamore, BT4
Bamber Bridge, PR5
Bangor, BT20
Bedworth, CV12
Belfast, BT9
Blackpool, FY4
Featured Review
a

“We are very happy with Daniel's support and m......”

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Mar 08,2024
Minithumbup
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Daniel
By: 'Ray'
Mar 08,2024
0 people found
this helpful
We are very happy with Daniel's support and management throughout the entire process. He has always advised us excellently with a lot of patience given our inexperience. Many many thanks 🙏...
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“Are you looking to rent a property? Then avoid this ......”

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Jul 31,2013
Minithumbdown
By: 'Tenant'
Jul 31,2013
5 people found
this helpful
Are you looking to rent a property? Then avoid this joke of a company by all means! My landlord hired them after some bad experience with previous cheap letting agent thinking that the ridiculous charges he would be paying would make things run smooth. As ...
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By: Vickey
Aug 05, 2013
View all comments (2)
We are obviously disappointed to read your comments and would be more than happy to investigate and address your concerns if you could provide further details of the property etc to us at [email protected] ...

“I am a landlord and I have invested in property ......”

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Jun 19,2013
Minithumbdown
By: 'Bruced'
Jun 19,2013
2 people found
this helpful
I am a landlord and I have invested in property over the years. I deal with several managing agents all over the county. Reeds Rains is by far the worst. Utterly dysfunctional. I have had problems very three months or so- most common is rent ...
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What agent could do to change your mind?
Too late now! I have had assurances - but the poor practice continues . Time for a move!
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“We had rented about 5 previous tenancies with different agents around ......”

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Jun 18,2013
Minithumbdown
By: 'John'
Jun 18,2013
2 people found
this helpful
We had rented about 5 previous tenancies with different agents around the area and when signing for this one we can remember discussing their charges and asking for tenancy to be in one name to keep costs down, the manager Neil at Frodsham who soon after ...
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What agent could do to change your mind?
Be honest!
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“Terrible service!!Apart from the truly exorbitant renewal fees for ......”

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Jun 07,2013
Minithumbdown
By: 'Matt'
Jun 07,2013
0 people found
this helpful
Terrible service!! Apart from the truly exorbitant renewal fees for rental property, the service from walking into the office was truly shocking. Ignored for half an hour then asked to come back tomorrow (god knows why, it was a phone call!) after traveling half an ...
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“ABSOLUTELY TERRIBLE - AVOID THIS COMPANY!I have had a 2 ......”

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Jun 03,2013
Minithumbdown
By: 'neat21'
Jun 03,2013
0 people found
this helpful
ABSOLUTELY TERRIBLE - AVOID THIS COMPANY! I have had a 2 bedroom apartment with this company for the past 11 months and the whole duration of that tenancy has been stressful as I have definitely not received the support a tenant should receive from their letting agent. ...
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What agent could do to change your mind?
I would never, ever use this company ever again. Even if my life depended on it.
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“They needed 2 weeks to get the property on the website, ......”

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Jun 02,2013
Minithumbdown
By: 'Jimmy'
Jun 02,2013
6 people found
this helpful
They needed 2 weeks to get the property on the website, when they did the house informations were wrong ( room nr less ) I called them about the mistake, nothing happened called them again so it took 1 week to change that, in 3 months they arranged 3 appointments non ...
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“They needed 2 weeks to get the property on the website, ......”

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Jun 02,2013
Minithumbdown
By: 'Jimmy'
Jun 02,2013
2 people found
this helpful
They needed 2 weeks to get the property on the website, when they did the house informations were wrong ( room nr less ) I called them about the mistake, nothing happened called them again so it took 1 week to change that, in 3 months they arranged 3 appointments non ...
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“We were told that to rent a property through ReedsRains ......”

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May 27,2013
Minithumbdown
By: 'Mr'
May 27,2013
1 people found
this helpful
We were told that to rent a property through ReedsRains we needed to pay £100 fees to cover credit checks and drawing up of the tenancy agreement. We also needed a guarantor. We paid the £100, provided all proofs, passed the credit checks, provided a guarantor who ...
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What agent could do to change your mind?
Mention this in the first instance before we got serious about renting from ReedsRains that our guarantor would need to sign to agree to have the responsibility passed to next of kin should they die. Look at the unreasonable clause and have it ammended to be fair especially considering we have done everything asked of us and were ready to move the following day. Alternatively offer us the ‚£100 fee back as the tenancy was never drawn up or at least part of the ‚£100.
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“Obnoxious and Rude - If they ever pick up the ......”

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May 26,2013
Minithumbdown
By: 'frustrated'
May 26,2013
3 people found
this helpful
Obnoxious and Rude - If they ever pick up the phone you're confronted with someone who thinks you should be grateful that they picked up, and rarely return calls. I phoned to view a property and it got sold a week later via a block ...
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“When we arrived at the property at the agreed time ......”

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May 24,2013
Minithumbdown
By: 'Leticia'
May 24,2013
0 people found
this helpful
When we arrived at the property at the agreed time of 3 pm, there was no one to be found. After waiting for 20 minutes we called the estate agent. The lady on the phone told us there had been a terrible mix up, and kept repeating ...
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What agent could do to change your mind?
Turn up for a start.
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“Well where do i start. Users Fox and Simeon i ......”

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May 22,2013
Minithumbdown
By: 'Ljane74'
May 22,2013
0 people found
this helpful
Well where do i start. Users Fox and Simeon i could have written your issues myself. Lack of communication between head office and the local branch is a major issue. First tenant that RR put in - paid 6 months up front. No problem. After a ...
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“I felt badgered into making a decision to sell a ......”

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May 11,2013
Minithumbdown
By: 'NIGHTINGALE'
May 11,2013
0 people found
this helpful
I felt badgered into making a decision to sell a property by tender, when one of the agents colleagues rang me about a query I had, I discussed my fears with him and he urged me NOT to sell by tender and went on to ...
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“Reeds Rains in 6 months has proved to be an atrociously ......”

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May 09,2013
Minithumbdown
By: 'disappointed'
May 09,2013
1 people found
this helpful
Reeds Rains in 6 months has proved to be an atrociously managed estate agent. The properties are lovely but there is poor communication, poor maintenance, total lack of care. They are quick to grab your money and awfully slow to provide customer service. Routine is "we ...
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What agent could do to change your mind?
The agent could have simply called back when promised. could have handled the issues with the property within a decent time. this has gone on for months. I called nearly a hundred times and was constantly promised to be called back and never happened, until I got fed up and had to call the head office in the hope to have the issued sorted. I understand we all are human and busy but if there is an issue, being ignored for months is not an option, sorry.
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“Donna's assistant called me 30 minutes before my booked valuation to ......”

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May 04,2013
Minithumbdown
By: 'Kingsransom'
May 04,2013
1 people found
this helpful
Donna's assistant called me 30 minutes before my booked valuation to say that she was doubled booked and wouldn't be coming. During this time she clarified my details. At this time she said she new the properties on the street and gave a description that did ...
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“Lack of co-ordination of information, poor communication and incorrect information ......”

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May 03,2013
Minithumbdown
By: 'Robert'
May 03,2013
1 people found
this helpful
Lack of co-ordination of information, poor communication and incorrect information and finally including an amendment to the AST to change supplier of energy to SPARK ENERGY without any prior agreement. This un-authorised amendment to the AST was not agreed by me - the owner of ...
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What agent could do to change your mind?
Will never use this agent again whatever their excuses and definitely will give them a bad reference to anyone who asks
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“Been to the Hazel Grove Branch a couple of times ......”

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May 02,2013
Minithumbdown
By: 'janetwest123'
May 02,2013
2 people found
this helpful
Been to the Hazel Grove Branch a couple of times and every time I have had terrible service from the stroppy woman that works there! Always talking to other members of staff then when she does actually give me the time of day, she acts ...
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What agent could do to change your mind?
Get rid of Miss Stroppy! Or at least discipline her for her poor customer service!
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“Reeds Rains in Bradford have given me appalling service whilst ......”

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Apr 30,2013
Minithumbdown
By: 'Unhappy'
Apr 30,2013
1 people found
this helpful
Reeds Rains in Bradford have given me appalling service whilst letting out my property. They failed to fully tell me what certification was required - found out the day the tenant was moving in! And as for my rent - I still haven't received it ...
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“Terrible customer service for an estate agent- and that is ......”

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Apr 24,2013
Minithumbdown
By: 'angry'
Apr 24,2013
1 people found
this helpful
Terrible customer service for an estate agent- and that is saying something! Didn't know anything about the properties on offer and said I would be the first to view a house- then I looked after a few days and it was let by someone else! ...
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What agent could do to change your mind?
Offered me something else? Called and let me know the situation? Not lied? Basically change everything they did!
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“Terrible customer service for an estate agent- and that is ......”

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Apr 24,2013
Minithumbdown
By: 'angry'
Apr 24,2013
0 people found
this helpful
Terrible customer service for an estate agent- and that is saying something! Didn't know anything about the properties on offer and said I would be the first to view a house- then I looked after a few days and it was let by someone else! ...
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What agent could do to change your mind?
Offered me something else? Called and let me know the situation? Not lied? Basically change everything they did!
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“I'm currently going through the application process to rent a ......”

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Apr 22,2013
Minithumbdown
By: 'Knomes'
Apr 22,2013
2 people found
this helpful
I'm currently going through the application process to rent a house, from day 1 Reeds Rains have been very unhelpful and out for more money. Firstly, I was told, in branch, that the fee was £170 plus vat, 2 hours later I received a phone call to take ...
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“very poor customer services, bordering on the incompetent and usually ......”

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Apr 16,2013
Minithumbdown
By: 'kat'
Apr 16,2013
0 people found
this helpful
very poor customer services, bordering on the incompetent and usually rather rude, wouldn't want to go through that again even if they were giving houses away....
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“These clowns stuck a for sale notice on my house ......”

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Apr 10,2013
Minithumbdown
By: 'JB'
Apr 10,2013
1 people found
this helpful
These clowns stuck a for sale notice on my house which was NOT for sale when I was out (imagine my shock when Ireturned !) - infact it was on my business premises on the main high street,, giving rise to all sorts of rumours in ...
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“Shocking! We wanted to buy a property through RR. They ......”

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Apr 10,2013
Minithumbup
By: 'Atalaia'
Apr 10,2013
0 people found
this helpful
Shocking! We wanted to buy a property through RR. They showed no interest in us at all, NEVER returning phone calls at one occasion we've waited three weeks for "urgent" call back and when we rent they thought that everything was sorted!! ( by miracle I ...
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“Poor communication has blighted the process. They don't ring you ......”

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Apr 10,2013
Minithumbdown
By: 'Gone'
Apr 10,2013
0 people found
this helpful
Poor communication has blighted the process. They don't ring you back, you have to chase constantly. Promises regarding the website details are not kept (errors not corrected) and we never did get a layout diagram as promised, which would have been very helpful for those ...
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What agent could do to change your mind?
Call back when you said you would Provide constructive and helpful advice Follow through on your promises to complete agreed actions Customer service training Regular updates Try empathising with the seller, it is a stressful time and they are paying you lots of money for what amounts to a bit of advertising! Manners
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“When we wanted to let our property, we approached Reeds ......”

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Apr 10,2013
Minithumbup
By: 'Mr'
Apr 10,2013
0 people found
this helpful
When we wanted to let our property, we approached Reeds Rains and found their service to be professional, thorough and speedy. Even when prospective tenants dropped out on us, Reeds Rains had the property back on the market immediately and found new future tenants the ...
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“I had asked the agents to give notice to the ......”

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Apr 09,2013
Minithumbdown
By: 'Din'
Apr 09,2013
1 people found
this helpful
I had asked the agents to give notice to the tenant which was not given inspite of several emails and clarification. The agents were rude. The Maintenence costs were enormous and like all agents do have a commission from the providers which i came to ...
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What agent could do to change your mind?
Timely feedback and answering calls and queries appropriately and being with costs will help.
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“They do not keep your personal details confidential. I gave ......”

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Mar 12,2013
Minithumbdown
By: 's'
Mar 12,2013
1 people found
this helpful
They do not keep your personal details confidential. I gave my details as required to check my credit in order to being able to rent a property. Even before i get my confirmation of the let, a company rang me and offered me house content ...
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By: Katie
Mar 12, 2013
View all comments (1)
I work for Reeds Rains. Firstly, let me apologise that you felt unhappy with the service that you received. it would have been reeds rains that called you about house insurance from our Exeter call centre. Lots of tenants do not take out insurance so we try to give you competitive deals to save you time and money. Secondly, nearly all tenancies are transferred to spark energy. The landlord agrees to this at the time of putting the property for let when they sign their terms and conditions. The ...

“wow im a member of the mortgage club big deal ......”

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Mar 11,2013
Minithumbdown
By: 'reeds'
Mar 11,2013
0 people found
this helpful
wow im a member of the mortgage club big deal cost me £499 though what a con as soon as youve paid it the help stops and it all goes quiet please dont fall for this fee otherwise known as administration fee , as for the sale ...
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What agent could do to change your mind?
kept more informed not charged administration fee
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“I was paying I was waiting for one Month, no ......”

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Feb 26,2013
Minithumbdown
By: 'stevo'
Feb 26,2013
0 people found
this helpful
I was paying I was waiting for one Month, no call, no answer .....................no money....They put ,,Our,, Haus again to let, whitout they give me a Know.................... Very poor Servis HIGLY UNCORRECTLY!!!!!...
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What agent could do to change your mind?
they will be more profesional
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“I decided to use Reeds Rains because they seemed very ......”

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Feb 26,2013
Minithumbdown
By: 'Paul'
Feb 26,2013
1 people found
this helpful
I decided to use Reeds Rains because they seemed very professional, I couldn't have been so wrong. I listed my house with them for 5 months and they achieved nothing. I had to chase them for information, it was only the threat of going with another ...
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What agent could do to change your mind?
They could have done some work.
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 5:26 PM by Tracey Lambert
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:26 PM 17/03/2023 by Tracey Lambert

Awards won by Reeds Rains

Regional Awards won by Reeds Rains

Individual Branch Awards

Sheffield, S25

Nantwich, CW5

Middlesbrough, TS5

Ashton-Under-Lyne, OL6

London, SE1

Haxby, YO32

London, SE6

Preston, PR5

Preston, PR25

Bedworth, CV12

Prescot, L34

Cheadle, SK8

Huddersfield, HD1



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