Redwood Estates
3.7/5, 50 reviews
72% recommended
75% sales valuation accuracy
88% sales fee satisfaction
100% lettings valuation accuracy
61% lettings fee satisfaction
Redwood Estates are an independent Estate Agent offering Residential Sales, Lettings and Property Management in the East & South East London areas. We cover both sides of the river, from Thamesmead up to Greenwich on the South Side, and from The City Airport along to Canary Wharf on the north side. show more Redwood Estates are an independent Estate Agent offering Residential Sales, Lettings and Property Management in the East & South East London areas. We cover both sides of the river, from Thamesmead up to Greenwich on the South Side, and from The City Airport along to Canary Wharf on the north side.

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Latest Reviews

 View all Reviews 50
2nd Apr 2021
reviewed by 'antonio'
“Avoid like the plague.We have been almost bankrupt as Redwood was very quick to put us up with expensive ......”
5th Nov 2020
reviewed by 'Brenda'
“Just like a few of the reviewers here state, one star is too many for these lying cheating self serving ......”
16th Oct 2020
reviewed by 'Michael'
“I rented 29a Redbourne Drive from Redwood Estates in June of this year. They had on-going issues with tenants taking ......”
11th Sep 2019
reviewed by 'Courtney'
“Don’t use this agency!!Terrible in all aspects!!!!!!!!!Rude & very unprofessional!Use OpenRent instead, better options & you deal direct ......”
5th Jun 2019
reviewed by 'Jon'
“As a landlord who bought from Redwood Estates, I received Excellent communication from all the Sales team and then from ......”
24th Aug 2018
reviewed by 'Tenants101'
“Redwood Estate offers a poor and inefficient service to tenants. For 9 months we were left with a gaping hole, over 1 ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 88% £64,000 £255,000
Lettings 100% 61% £750 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 12 8 5 0 6 1 1 4
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   30 to Rent   7
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Redwood Estates Branches (view all 3)
London, SE18
London, SE18
London, SE28

“I approached Redwood Estates through a recomendation as I wanted ......”

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Mar 19,2014
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Lynn
By: 'Paul'
Mar 19,2014
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I approached Redwood Estates through a recomendation as I wanted an investment property for the future, Lynn Randall found me a perfect property at a great price in a block on the river in West Thamesmead, the property has been rented everyday with great tenants ...
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“I was introduced to Matt 8 years ago as he grew ......”

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Mar 17,2014
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matt
By: 'Nick'
Mar 17,2014
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I was introduced to Matt 8 years ago as he grew his business wanting to be the 'only Honest estate agent in London'. I bought two flats through Redwood and they assisted with the solicitors right the way through the sale. Their management of the properties ...
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“We have used Redwood Estates since April 2007 as our letting ......”

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Mar 10,2014
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Neil
By: 'penny'
Mar 10,2014
0 people found
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We have used Redwood Estates since April 2007 as our letting agent. From our first contact with them everyone has been courteous, professional, but most importantly, extremely friendly and trustworthy. Every tenant has been thoroughly vetted whilst also providing us with a personal profile so that ...
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“Redwood Estates renovated our property and subsequently let and now ......”

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Mar 05,2014
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matt
By: 'Emma'
Mar 05,2014
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Redwood Estates renovated our property and subsequently let and now manage it. We were incredibly impressed with their professionalism, speed and quality of their work. Matt couldn't have been more helpful from start to finish. We handed over the keys and didn't have to do ...
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“I have known Matt for seven years since Redwood first ......”

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Feb 27,2014
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matt
By: 'Peter'
Feb 27,2014
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I have known Matt for seven years since Redwood first started managing my property in Thamesmead. On the rental side, both Nikki and Louise have always been professional and efficient. I have recently been dealing with Redwood's sales team and I am very please with ...
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“The service I received when selling my property (which sold ......”

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Feb 25,2014
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By: 'Terry'
Feb 25,2014
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The service I received when selling my property (which sold within 2 days of photos appearing) was second to none. Very professional - and the follow-up service throughout the selling process was excellent. I would highly recommend using this agency....
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“Redwoods have been managing my property for the last 2 years. ......”

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Feb 21,2014
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By: 'Heather'
Feb 21,2014
1 people found
this helpful
Redwoods have been managing my property for the last 2 years. Nikki looks after our account and has always been very helpful and efficient. We had some bolier issues when the flat was first rented out & she did an excellent job arranging appointments & helping to sort ...
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“Redwood Estates have been managing my property for the past 7 ......”

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Feb 17,2014
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By: 'Cath'
Feb 17,2014
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Redwood Estates have been managing my property for the past 7 years. I've always had excellent tenants in my property - the Redwood Estates team have always been great at keeping me up-to-date on what's happening with my property - I've never had any problems - ...
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“I recently left my flat after a period over four ......”

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Feb 11,2014
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By: 'DP'
Feb 11,2014
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I recently left my flat after a period over four years, and in all that time Redwood were very professional in dealing with my questions and requests. I would not hestiate in reccomending them to both landlord and tenant....
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“A friend recommended that I take a chance ( as it ......”

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Feb 07,2014
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Lynn
By: 'Maggie'
Feb 07,2014
0 people found
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A friend recommended that I take a chance ( as it wouldn't cost me to try and I was a bit short of money) and use a wonderful agent that she had used twice in London where she lives. Due to Right Move you no longer ...
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“I tell you terrible experience with Lynn. Everybody who is ......”

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Jan 23,2014
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Lynn
By: 'Piece'
Jan 23,2014
0 people found
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I tell you terrible experience with Lynn. Everybody who is looking to buy flat have to go to normal agency to normal people who is really understand they job! This agency is ABSOLUTELY TERRIBLE! I will explain WHY First of all. I have made appointment ...
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By: Matt Leckenby
Feb 18, 2014
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I'm sorry you felt it nessessary to write this but having spoken to everyone involved this is totally uncalled for. The first viewing you were late for and Lynn couldn’t stay any longer as she had another appointment, the second viewing Lynn gave you a time and date to come back to her on to confirm which you didn’t, if Lynn or anyone else was free we would have come straight out but everyone was sadly busy. The other issue I hear was to do with the sale price, you knew there were ...

“Wasted one afternoon being shown round the property. Wasted one ......”

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Sep 19,2013
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Neil
By: 'Paul'
Sep 19,2013
1 people found
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Wasted one afternoon being shown round the property. Wasted one morning photocopying references, statements, passports, utility bills. Paid holding deposit only to be told that the landlord had found another tenant. They said "sorry". Not good enough a total waste of time....
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What agent could do to change your mind?
Keep his records up to date.
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By: Matt Leckenby
Feb 05, 2014
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Hi Paul, I'm very sorry at what happened to you as I personally told you at the time, and also that you went to the trouble at writing this negative comment about my company. Sadly these situations are always totally out of our control, we have had situations where tenants are ready to move in and the owner has put a stop to it right at the last minute, this is a very rare case thankfully but the owner has total control until the tenancy agreement is signed and the tenants move in. Again I'm sor ...

“I am so glad that I have found this website ......”

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Aug 28,2013
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By: 'Upset'
Aug 28,2013
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I am so glad that I have found this website as I also have had terrible trouble with Redwood Estates and I am a landlord that pays them monthly to look after my property. I am having exactly the same problems as others who have ...
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What agent could do to change your mind?
Nikki and Matt should treat landlords and tenants with a lot more respect
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By: Matt Leckenby
Feb 25, 2014
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I don't know who you are or what property you say we have been managing but your comments are very strange, why would anyone not look after your property and why would I shout at you, also the Lynn you mention was the Letting Manager I had to dismiss, she was sadly for me and a lot of my customers the worst person I have ever employed, I still have Lynn Randall my Sales Manager who has always been fantastic, I'm sorry if Lynn the Letting Manager caused you any problems. In the 9 years I've had m ...

“Redwood manages the whole block of flats that I live ......”

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Mar 09,2013
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By: 'Emily'
Mar 09,2013
1 people found
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Redwood manages the whole block of flats that I live in. They are a terrible agent! Lynn Randall and Nikki Frost are very rude. I have no never dealt with an agent that is this bad and as I have many properties I deal with ...
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By: Matt Leckenby
Feb 05, 2014
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Emily, having read your comments I know the whole situation you write about and the flat you bought through us, I must say it's not nice at all reading what you’ve put. Your sale was terrible for both of us because the tenants in the property wouldn’t leave as you knew, the landlord had to spend a lot of money having them evicted which took months, this is why the sale took so long, we know you were very angry about this but there was nothing we or the landlord could do, eviction t ...

“I first saw a lady called Joanne, who advised me ......”

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Jan 09,2013
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By: 'Minahlikeredwoodjokers'
Jan 09,2013
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I first saw a lady called Joanne, who advised me the property would be let unfurnished, (she was talking badly about the current tenants too, which I found unfair) I paid the holding deposit to secure the place. from this point onwards I never had ...
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What agent could do to change your mind?
fixed the unsafe things in the flat, answered my questions when asked....too many things to mention, i am so frustrated with them.
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By: Matt Leckenby
Feb 25, 2014
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I've stated in previous responses that we are not here to upset anyone, we grow every month mainly through recommendation especially on the Estate Management side. Also Lynn Randall doesn't work in letting, she is the Sales Manager, Lynn McDonald a previous Letting Manger did cause a lot of issues for everyone sadly. Emily I'm shocked as we all are here that after 2 years you are still writing unpleasant comments about us, this really is very strange. The only reason you are writing all these at ...

“In my experience with Redwood they are not a people ......”

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Mar 19,2012
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Lynn
By: 'Zadie'
Mar 19,2012
0 people found
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In my experience with Redwood they are not a people of the word. I have been corresponding with them over the last 7 weeks -visited the office a few times and numerous phonecalls. On every single occassion the relevant member of staff is unavailable, on lunch ...
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By: Unhappy customer
Mar 23, 2012
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[[EDIT ORIGINAL START]] Hi Zadie, The exact same thing happened to me and Lynn dragged me on for 7months, so hope this doesn't happen to you. I have her mobile number if that helps you; 07850055982. She is absolutely pathetic, her attitude is really bad when you finally speak to her, right? I have a friend who has dealt with her and felt exactly the same way – very poor service indeed. [[EDIT ORIGINAL END]] Hi Zadie, The exact same thing happened to me and Lynn dragged me on for 7mon ...

“Lynn is one of the sales agents that work for ......”

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Mar 07,2012
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Lynn
By: 'Buyer'
Mar 07,2012
1 people found
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Lynn is one of the sales agents that work for Redwood Estates. She sold me my property but throughout the sale she was unhelpful and extremely rude. She made it sound as if she was doing me favors all the time and I did not ...
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What agent could do to change your mind?
I own a business myself and I understand that great customer service is essential for any successful business. If this company is ambitious and wants to grow then in my honest opinion the company needs to look at replacing Lynn Randall as soon as possible.
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By: Previous buyer
Feb 25, 2014
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I'm afraid I call you two years ago and you took no notice and even hung up on my call. When I sent a letter to you to express my concern and provide feedback, I got an aggressive letter back from your solicitor! I do not appreciate this sort of service and have told all my family and friends about your company. My sister is now looking for a property to buy for letting and I have asked her to stay away from your company. I do not think it is fair for us to take this sort of abuse from you and y ...

“This estate agent was great throughout our 18 month contact, very ......”

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Oct 18,2010
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By: 'Tyrie_uk'
Oct 18,2010
0 people found
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This estate agent was great throughout our 18 month contact, very nice, honest, obliging team who responding to any issues appropiately....
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“A small friendly Estate/Lettings/Managing agent who are honest ......”

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Feb 23,2009
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By: 'nrl'
Feb 23,2009
0 people found
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A small friendly Estate/Lettings/Managing agent who are honest and efficient. Thry are also prepared to sort out issues should they arise....
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“A small, well run company who actually care!...”

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Feb 20,2008
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By: 'Nads'
Feb 20,2008
0 people found
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A small, well run company who actually care!...
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By: Matt Leckenby
Feb 07, 2014
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Hi, I don't know who you are or why you wrote the unpleasant comment and I'm very sorry you feel so angry towards us. I own the company and started it 9 years ago because I was badly treated by some local agents. I'm certainly not money motivated, I just wanted a solid stable business for my future. I always try to employ the best staff which hasn’t been easy, I've sadly had a couple of staff that were a nightmare for me, my tenants and landlords, it was only a little later into their emp ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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