1 Star Review
Mar 11,2024
By:
'Annoymas'
Mar 11,2024
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: NP19
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: NP19
0
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Redkey is a awful estate agent, whilst they was my estate agent for the flat I was in, it took them forever to tell me if my contract would be renewed, if the rent was going up each 12 months, when I moved out they tried ...
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“Throughout a 6 year tenancy, communication ha......”
1 Star Review
Jul 27,2023
By:
'Gareth'
Jul 27,2023
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: SA13
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Rent PCM: £700
Postcode: SA13
2
people found
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Throughout a 6 year tenancy, communication has been extremely dire. Emails go unacknowledged until you chase, or unanswered for days. You can call the office and be told you'll hear back in 15 minutes. Days will pass before you receive a response. Responses will rarely contain answers, ...
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“If I could give this agency 0 stars, I would.......”
1 Star Review
Aug 27,2022
By:
'Bill Perry'
Aug 27,2022
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: NP19
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Rent PCM: £750
Postcode: NP19
4
people found
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If I could give this agency 0 stars, I would. This is the worst letting agency I have ever used and will ever use. Their aim is to find ways to take your deposit.
No matter how spotless you leave their apartment, they will look for ...
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4
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“Rang to book a viewing and was told I would ......”
1 Star Review
Feb 25,2022
By:
'Paul O'Shea'
Feb 25,2022
Branch: Newport, 21 Bridge Street
Services: Lettings (Prospective customer)
Rent PCM: £900
Would you recommend?: No
Postcode: SA1
Branch: Newport, 21 Bridge Street
Lettings (Prospective customer)
Rent PCM: £900
Postcode: SA1
2
people found
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Rang to book a viewing and was told I would be added to the list of people and contacted to firm up the booking. The next call was from the agent a couple of days later telling me I had an appointment booked (I hadn't). ...
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“The worst agency you can find on the market. ......”
1 Star Review
Nov 30,2021
By:
'Olivia'
Nov 30,2021
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SA1
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Postcode: SA1
2
people found
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The worst agency you can find on the market. Keep away from it. Very unfriendly stuff, everything is a problem there....
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2
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“Worst living accommodation of my life. Left w......”
1 Star Review
Jun 20,2021
By:
'Jim gibson'
Jun 20,2021
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: CF5
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Rent PCM: £650
Postcode: CF5
2
people found
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Worst living accommodation of my life. Left without a shower for 14days over 2 separate ocassions, outdated water heating system which took two tanks of water to fill the bath that you would need to half fill the bath. Wait an hour for water to heat ...
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2
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1 Star Review
Mar 07,2020
By:
'Oliver'
Mar 07,2020
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: No
Postcode: SA1
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Rent PCM: £725
Postcode: SA1
6
people found
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WILL UPDATED REVIEW ACCORDINGLY TO REDKEYS CORRESPONDENCE
AVOID IF YOU WANT TO EVER SEE YOUR DEPOSIT BACK.
Absolutely shocking service from start to finish. Every single person I have dealt with at RedKey via email and telephone have been rude, unprofessional and a complete disaster.
...
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5 Star Review
Mar 11,2019
By:
'Allboutme'
Mar 11,2019
Branch: Newport, 21 Bridge Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NP19
Branch: Newport, 21 Bridge Street
Sales (as a Vendor)
Postcode: NP19
0
people found
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The team at Red key are outstanding and go above and beyond to get your house sold and for a good price. Will be recommending them!...
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Comment on agent fees
Fair fees
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1 Star Review
Jul 09,2018
By:
'Unhappy'
Jul 09,2018
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NP20
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Postcode: NP20
2
people found
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Verry bad choice to meet them. They promise to call you back when you have a problem but never happend. Take lots of money because you left the house durty even you painted the walls, you wash the carpets, you stay hours to clean the ...
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Comment on agent fees
Bad
2
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“I thought our current agency wasn't very good , but this ......”
1 Star Review
Aug 14,2017
By:
'unhappy'
Aug 14,2017
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NP19
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Postcode: NP19
2
people found
this helpful
I thought our current agency wasn't very good , but this one its just ridiculous . Lied about the property being let , when we wanted to put holding fee , then 2 days later property is back on the market even cheaper and still saying its been let , while ...
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Comment on agent fees
checkout fee before moving in ??? don't think so
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“Money orientated. No concern for how happy clients. Wont admit ......”
1 Star Review
Oct 14,2016
By:
'Mrsnothappy'
Oct 14,2016
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NP22
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Postcode: NP22
3
people found
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Money orientated. No concern for how happy clients. Wont admit when they are wrong. Left to live in damp. Mouldy conditions. Couldn't wallpaper as the walls was too damp for wallpaper to stick.
Do not rent of these!
As soon as we moved out the ...
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“My husband and I recently had to rent a property ......”
2 Star Review
Jun 10,2016
By:
'RED'
Jun 10,2016
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NP19
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Postcode: NP19
3
people found
this helpful
My husband and I recently had to rent a property from Red Key following a home emergency. The process was extremely quick and the service was prompt.
However, as mentioned in a previous post we had to pay further monies to extend the original six ...
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Comment on agent fees
Poor as we had to pay ‚£70.00 to extend our contract for only an extra three months. Plus the ‚£65.00 for the Checking out fee.
3
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“You won't get your full deposit refunded no matter what ......”
1 Star Review
Apr 04,2016
By:
'Never'
Apr 04,2016
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: NP10
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Rent PCM: £500
Postcode: NP10
2
people found
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You won't get your full deposit refunded no matter what you do. Broken doors went unfixed until they needed to put it back on renting market and because there is no water meter, illegally, I paid twice the amount that I now pay at a ...
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What agent could do to change your mind?
Astronomical. Moved in to a grubby flat.
Attached Filesnbsp;
Comment on agent fees
Astronomical. Moved in to a grubby flat.
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“Poor service from the start, the house was dirty when ......”
2 Star Review
Feb 04,2014
By:
'Mrs'
Feb 04,2014
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SA11
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Postcode: SA11
2
people found
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Poor service from the start, the house was dirty when I was assured that it would be cleaned and freshly painted before I moved in. The house smelled of stale smoke, all floors were sticky including carpets, and the work surfaces caked in grease. Filthy ...
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What agent could do to change your mind?
Keep your promises, if you say you will make a property fit for moving into then do so! No excuses for a dirty house. If you promise a call back then do so, it's poor customer service. You are quick enough to take payment for "charges" pay back what you owe promptly. Take each tenant as an individual, my circumstances could not be avoided yet I was punished for leaving the contract early due to my illness by having to pay ‚£300. Train staff properly, I called for a detailed explanation on the check out fee and the lady could not explain it to me, apart from it's now gone up in price.
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“We have "suffered" in this property for some months now ......”
1 Star Review
Jan 21,2014
By:
'Poor'
Jan 21,2014
Branch: Newport, 21 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NP19
Branch: Newport, 21 Bridge Street
Lettings (as a Tenant)
Postcode: NP19
2
people found
this helpful
We have "suffered" in this property for some months now for the following reasons Eucharist were not dealt with until the time we had to make the decision of leaving the property...
1 - Damp which was not dealt with
2 - mould in all rooms - ...
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What agent could do to change your mind?
Helped to rectify all the issues we tried to get dealt with for 8 months
Attached Filesnbsp;
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