88% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
88% lettings fee satisfaction
Raine and Co have been successfully selling and renting properties in Hatfield since 1993. With local offices also located in Potters Bar and Brookmans Park they offer a complete moving service.
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Raine and Co have been successfully selling and renting properties in Hatfield since 1993. With local offices also located in Potters Bar and Brookmans Park they offer a complete moving service.
Latest Reviews
View all Reviews 146
5th Jul 2024
reviewed by 'Paolo'
8th Apr 2024
reviewed by 'Emma'
4th Apr 2024
reviewed by 'grant'
26th Feb 2024
reviewed by 'Majid'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 96% | £80,000 | £5,000,000 |
| Lettings | 89% | 88% | £600 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 8 | 5 | 47 | 2 | 63 | 2 | 4 | 8 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Raine and Co Branches (view all 5)
Sep 13,2018
Sep 13,2018
8
people found
this helpful
this helpful
Jackie and Caroline at Raine & Co provided us with professional support and confidence when we purchased our new home. From our first visit to Completion, we were always provided with updates and clear information, calls were returned promptly and the communication was seemless. Their knowledge ...
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N/a
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Sep 13,2018
Sep 13,2018
8
people found
this helpful
this helpful
We sold our Codicote home through Jackie and can say, we were very happy with the level of professionalism, commitment and communication throughout the whole process. Jackie is a very hard working estate agent with great knowledge of the Codicote area. We would recommend anyone ...
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Comment on agent fees
reasonable fees very competitive for a high street agent.
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Sep 10,2018
Sep 10,2018
8
people found
this helpful
this helpful
Jackie and Caroline were friendly, supportive and helpful during difficult times, house sale went well due to their hard work!...
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Comment on agent fees
Good
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Sep 07,2018
Sep 07,2018
6
people found
this helpful
this helpful
I viewed a property literally the week before I moved in and it was all thanks to Nigel who is extremely hardworking and guided me throughout the move. He answered my concerns instantly and any issues I had were dealt with professionally and swiftly. The ...
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Oct 24, 2018
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(1)
Good afternoon Theodora,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 07,2018
Sep 07,2018
6
people found
this helpful
this helpful
Exceptionally professional and helpful from beginning to end of negotiations.
Kept me informed of progress and kept the sale on track to the
end....
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Comment on agent fees
As expected
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Sep 03,2018
Sep 03,2018
7
people found
this helpful
this helpful
My overall experience was quite a positive one with Alex initially and Gemma who came kept me informed through the process. There were a few hurdles along the way but Raine and Co were accommodating throughout.
A special mention to Caroline West to was overseeing ...
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Comment on agent fees
Happy with the agent fees
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Aug 23,2018
Aug 23,2018
8
people found
this helpful
this helpful
Jackie could not have been more helpful. She and her team went the extra mile when getting the house on the market, showing people round - even out of normal office hours and keeping me fully updated on the progress of the sale. Took away ...
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Comment on agent fees
Agents fees were very good value for money for the service provided.
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Aug 10,2018
Aug 10,2018
7
people found
this helpful
this helpful
We have recently sold our property through Jackie at Raine & Co. She made our selling experience straight forward and stress free. She was extremely helpful and honest during the whole process. I would 100% reccomend Jackie to friends and family....
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Jul 30,2018
Jul 30,2018
7
people found
this helpful
this helpful
Jackie has been friendly, professional and nothing has ever been too much trouble. She has given us the best sound advise when we have asked for it. Jackie will go beyond expectation in order to sell your property and has never let us down.
Thank ...
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Comment on agent fees
Very good
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Jul 16,2018
Jul 16,2018
1
people found
this helpful
this helpful
We recently bought a house through Raine and co agent, Stevenage. Scott Willmott , branch manager of Stevenage branch helped us throughout the process with very efficient and professionally. I would definitely recommend and will use Raine and Co for my future business....
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Comment on agent fees
Good
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Yes
Jun 01,2018
Jun 01,2018
8
people found
this helpful
this helpful
We bought our house through Raine and Co who were great at staying on top of things and ensuring the deal was successful. We're very pleased with our house and the help and support we got in obtaining it. Many thanks...
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Mar 09,2018
Mar 09,2018
9
people found
this helpful
this helpful
Absolutely fantastic service from Jackie. Sold our property within 2 weeks and purely down to her personal touch with buyers. Kept us in the picture at all times and took away much of the stress of dealing with solicitors during the selling process. If you live ...
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Comment on agent fees
Very very good value.
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Feb 21,2018
Feb 21,2018
2
people found
this helpful
this helpful
Lovely team giving honest and reliable advice. Great customer care & nothing was too much of an effort. Prompt responses and good communication!...
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N/A
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Feb 15,2018
Feb 15,2018
9
people found
this helpful
this helpful
Really good service, kept us fully informed of the process as we purchased our house. Jackie was always friendly and happy to help. Would highly recommend her and raine and co....
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Feb 03,2018
Feb 03,2018
2
people found
this helpful
this helpful
Thanks to Tom and the team at Raine and Co. They were efficient, helpful and professional at every step of the process and we would definitely recommend them....
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n/a
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Jan 25,2018
Jan 25,2018
1
people found
this helpful
this helpful
this is literally one of the worse agent I have ever seen or have come across. They do not care one bit for the student's and trick them into paying high price for things that does not need to be that high. If me and ...
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Comment on agent fees
bad
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Feb 16, 2018
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(1)
Thank you for taking your time to leave this review and I am very sorry that your experience with my company has not been satisfactory. My name is Michael Marsh and I am one of the Directors of Raine and Co, I can assure you that I take customer happiness extremely seriously and I expect everyone involved to offer a very high standard of service. From the contents of your review I surmise that you have had issues whilst you have resided in a property that Raine and Co introduced you too, if this ...
Oct 19,2017
Oct 19,2017
2
people found
this helpful
this helpful
Tom and jackie worked in a very proffessional matter throughout the selling process from hearing what we were expecting from the agents and carrying out the sale. There was prompt resonses to all telephone calls and emails and they were proffessional in accompanied viewings giving ...
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Comment on agent fees
The agents fees reflect your investment in working for us as the setter, There is much more to selling a property than listing it on Rightmove!
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Sep 19,2017
Sep 19,2017
7
people found
this helpful
this helpful
Our first experience of renting a property was made quick, straightforward and easy from start to finish. This was due to the guidance, efficiency and expertise of Nigel. We were kept informed and updated at all stages, especially as we were going through the guarantor ...
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Comment on agent fees
Good
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Oct 24, 2018
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(1)
Good afternoon Mr & Mrs O'brien,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 18,2017
Sep 18,2017
1
people found
this helpful
this helpful
the worst agency ever. I took a house under raine and co and the landlord was CHARLES CLOWES and the property was 11 HALTSIDE. The landlord took 120£ from our deposit for two stains on the blinds which wasnt even noticable to the naked eye. The worst ...
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Sep 18, 2017
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(1)
Good Morning Lovender. Thank you for taking your time to write this review and we are sorry that your experience with Raine and Co was not satisfactory. As you point out you dealt directly with the landlord who employed Raine and Co on an introductory only service and we are therefore unable to get involved with deposit returns. We are aware that you spoke to the landlord with a view to revisiting the property to clean the blinds but this was 6 weeks after you had vacated and the property had be ...
Sep 18,2017
Sep 18,2017
7
people found
this helpful
this helpful
Nigel has been a great help in sorting out our queries and been prompt in getting back with solution. He was available for chats and meetings whenever we needed to talk with him. He also helped to understand the tenancy contract terms and paper work ...
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Comment on agent fees
Fees were very reasonable and as advertised by the agency.
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Oct 24, 2018
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(1)
Good afternoon Rahul & Ramandeep,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 17,2017
Sep 17,2017
7
people found
this helpful
this helpful
Great experience with Nigel. Very communicative and kept me up to date. Found a great tenant and did all the checks and ensured we attained the rent value desired. Even worked on the Sunday as that was the only day the tenant could sign paperwork.
...
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Comment on agent fees
Fixed fee which is competitive in Hatfield.
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Oct 24, 2018
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Good afternoon Chris,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 11,2017
Sep 11,2017
2
people found
this helpful
this helpful
Students looking to use this agency beware! Had a terrible experience when it came to getting my deposit back and lost money unnecessarily!! Overly complicated and confusing system. Thumbs down....
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Sep 11, 2017
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(1)
Good afternoon Student1. Thank you for taking your time to post your review and we are sorry that your experience with our company was not satisfactory. At Raine and Co we adhere to all Government Legislation and in line with this the deposits on all our manged properties are held in an independent depositary system, in our case this is The Deposit Protection Service who also act as a arbitrary body where there is a deposit dispute. From your comments, we surmise that you entered into arbitratio ...
Jul 27,2017
Jul 27,2017
7
people found
this helpful
this helpful
From my very first contact with you, everyone we have dealt with has been friendly, honest, knowledgeable and extremely efficient. We have been kept informed throughout by Nigel and the advice we have received has been very welcome and spot on. The new tenant is ...
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Comment on agent fees
Very reasonable.
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Oct 24, 2018
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(1)
Good afternoon Rashid,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Jul 06,2017
Jul 06,2017
6
people found
this helpful
this helpful
Put simply, Magdalena was pivotal throughout the entire flat buying process. It would not have happened without her. I am a first time buyer and very grateful for her help in explaining things at every turn. I was not only impressed by her professionalism but ...
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Jun 22,2017
Jun 22,2017
6
people found
this helpful
this helpful
Magdalena acted as the Sales Progressor liaising with the chain below and above me. Very helpful, friendly and efficient. It was a pleasure to work with her....
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May 17,2017
May 17,2017
7
people found
this helpful
this helpful
Put up with a lot of stress from me always polite and helpful. Kept us up to date we all movements on our sale....
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Comment on agent fees
I believe there in line with other estate agents.
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May 08,2017
May 08,2017
7
people found
this helpful
this helpful
It was a pleasant experience with Raine and Co.Everyone whom i was in touch with were very professional and helpful.They were proactive and supportive throughout the process.Cant recommend them enough!...
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Comment on agent fees
I wasn't charged any
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May 04,2017
May 04,2017
7
people found
this helpful
this helpful
All my questions and queries were always answered promptly. All the process went smoothly with no major hiccups. No complaints at all ðŸ‘...
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N/A
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May 03,2017
May 03,2017
7
people found
this helpful
this helpful
The agent did good job during my property purchase. They responded promptly to enquiries. I am therefore happy to recommend them....
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Mar 07,2017
Mar 07,2017
7
people found
this helpful
this helpful
I worked with Magdalena on the sell of my home a few months back.
She was very professional and quick to respond to all requests.
In short it probably wouldn't have progressed without her and she helped make what would have been a manic period, ...
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Comment on agent fees
Good - worth the every penny
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Mar 15, 2017
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(1)
Thank you Peter, it was a pleasure working with you. I'm glad you're doing well and enjoying your new home! Best of luck in future :) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
â?¢ We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
â?¢ We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
â?¢ If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
â?¢ We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 1:39 PM 23/09/2019 by allAgents
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
â?¢ We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
â?¢ We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
â?¢ If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
â?¢ We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Best Estate Agent in Codicote 
Best Estate Agent in Hatfield 
