88% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
88% lettings fee satisfaction
Raine and Co have been successfully selling and renting properties in Hatfield since 1993. With local offices also located in Potters Bar and Brookmans Park they offer a complete moving service.
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Raine and Co have been successfully selling and renting properties in Hatfield since 1993. With local offices also located in Potters Bar and Brookmans Park they offer a complete moving service.
Latest Reviews
View all Reviews 146
5th Jul 2024
reviewed by 'Paolo'
8th Apr 2024
reviewed by 'Emma'
4th Apr 2024
reviewed by 'grant'
26th Feb 2024
reviewed by 'Majid'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 96% | £80,000 | £5,000,000 |
| Lettings | 89% | 88% | £600 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 8 | 5 | 47 | 2 | 63 | 2 | 4 | 8 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
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Raine and Co Branches (view all 5)
Sep 27,2021
Sep 27,2021
3
people found
this helpful
this helpful
Jackie has been amazing with the purchase of our property! She's extremely knowledgeable, accommodating and easy to deal with.
We couldn't recommend Jackie and Raine and co enough, it's been a pleasure....
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Aug 23,2021
Aug 23,2021
2
people found
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Jackie from Raine and co was the best. Everything was done with efficiency and speed as well as being very kind! I will be definitely recommending Raine and co. To friend and family...
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Jul 03,2021
Jul 03,2021
3
people found
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Raine and Co were efficient and helpful throughout selling the house and Jackie Bannister followed up any queries that I had quickly, supporting the selling process so that it did not feel arduous....
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Jun 19,2021
Jun 19,2021
2
people found
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After a negative experience with another agency I found this one with an excellent level of service. Quick and clear process and full support during the buying. Thank you! Keep it up!...
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May 25,2021
May 25,2021
4
people found
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Alex and Dimi was very responsive throughout my property sale and gave me reassurance and updates all the way in the process.They also gave me lots of after care and helped me with any questions I had.Nothing was to much for them and ...
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Mar 12,2021
Mar 12,2021
3
people found
this helpful
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My first time in a chain without an agent on my sale, Jackie helped me through the process with her seller and even recommended a conveyancing solicitor who also proved to be excellent. Would really recommend Jackie to anyone looking to buy or sell, great ...
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Mar 01,2021
Mar 01,2021
3
people found
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I have recently bought my new home through Raine and Co (Codicote). From the outset, Jackie (the branch manager) has been professional, friendly and approachable. She has communicated clearly ensuring any issues in the chain were explained to everyone. She kept everything moving, despite the ...
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Feb 20,2021
Feb 20,2021
3
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Jackie was brilliant through the whole selling process. The COVID pandemic slowed everything down however, despite this, Jackie remained positive, extremely efficient and kept me update. I would 100% recommend Raine and Co Codicote services....
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Feb 11,2021
Feb 11,2021
3
people found
this helpful
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Fantastic service from Jackie at Raine & co in codicote from start to finish.
Our move took quite a while to complete and Jackie was so helpful every step of the way, always kept us up to date and just so helpful with the situation.
Would 100% ...
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Dec 19,2020
Dec 19,2020
3
people found
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If Daniel was in charge of covid responce the country would be in a much better place today his professionalism and communication were excellent the first moment we met Daniel we felt like we were in good hands he had all we needed and all ...
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Dec 16,2020
Dec 16,2020
2
people found
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We are so happy with the service we had from Jackie, she really helped us as first time buyers and helped the process run smoothly and quickly with great communication throughout. She is very approachable and always kept us up to date. We would highly ...
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Dec 09,2020
Dec 09,2020
2
people found
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Jackie and team were great to work with from start to finish. They took a personal approach to selling our home and always made time to answer any questions we had.
Having taken time to get to know the house, I really liked the fact ...
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Nov 12,2020
Nov 12,2020
4
people found
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As a first time buyer I was really apprehensive about the whole process, you always hear horror stories when it comes to buying a property, but in all honesty the staff at Raine and Co squashed all of that! In one word “Amazing”! If you ...
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Nov 11,2020
Nov 11,2020
3
people found
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this helpful
Jackie Bannister has been an absolute star during this whole process. Jackie has been a pleasure to talk to and so helpful. Keen to help me even though I am not her client, I was just purchasing through her. I would 100% recommend her to anyone. ...
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Oct 26,2020
Oct 26,2020
3
people found
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A friendly and efficient agent, Jackie was straightforward and fully understood not only the local market but the requirements of our family. Her colleague was also helpful when Jackie was away from the office....
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Oct 26,2020
Oct 26,2020
4
people found
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Super efficient and helpful from start to finish.
We dealt with Jackie Bannister who was fantastic. Great communication throughout, and she offered great advice (eg direction on which solicitor and this proved vital in getting our completion through quickly). I felt she was very fair ...
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Oct 14,2020
Oct 14,2020
2
people found
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Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the ...
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Oct 16, 2020
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(1)
Thank you for taking your time to leave this review and I am sorry that your offer was not accepted. I feel that all of the problems stem from miscommunication, you made an offer on the property that was almost 10% below the market price, given the current market conditions and from conversations that my sales team have had with seller regarding their expectations we knew that this offer would be rejected which Gemma feels was conveyed to you but unfortunately this is not the case. I would like ...
Oct 01,2020
Oct 01,2020
3
people found
this helpful
this helpful
Gemma Mathews and her colleague Tsvetomir Dimitrov assisted our purchase during a time beyond precedent, working relentlessly to secure and assist an almost impossible transition. Adaptive, highly communicative and transparent, with a level of professionalism above and beyond the call of duty and care. we ...
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Sep 14,2020
Sep 14,2020
4
people found
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A big thankyou to Jackie at Raine & Co Codicote who found the right buyer for the property we were selling and very quickly. All queries were followed up very quickly and Jackie was very pleasant to work with. We've just completed, so thanks again!...
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Apr 21,2020
Apr 21,2020
4
people found
this helpful
this helpful
Jackie was really helpful from the outset, allowing us to look round the properties for ages with our family. Although our house purchase fell through in the end she kept us well informed throughout the whole process and tried her best to help the sale ...
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Apr 09,2020
Apr 09,2020
5
people found
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We cannot rate Jackie highly enough, having just sold and bought properties through her. She is very knowledgable in both the property market and her clients. She is friendly, honest and reliable. Throughout the process Jackie was quick to reply to calls and emails and ...
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Mar 30,2020
Mar 30,2020
3
people found
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this helpful
Great customer service, really ,really helpful, I am really happy that I had Caroline to help us out. Thank you for everything! I will definitely recommend them, especially Caroline! Thank you, Alex for showing us the perfect house for us....
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Mar 25,2020
Mar 25,2020
0
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Hi Tom
I have just had a difficult conversation with my sister, the guarantor.
She has sent the employers reference to your vetting agent but later received further requests for payslips and for her boss to send the letter from his email account. These last ...
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Mar 24,2020
Mar 24,2020
4
people found
this helpful
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Very responsive and obliging. As a buyer, Caroline West and Gemma Matthews both gave excellent service, from the viewings stage to the onward sale transaction. They both provided an excellent link with the vendor who was resident abroad. Five star ratings to both Caroline and ...
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Mar 20,2020
Mar 20,2020
4
people found
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this helpful
Jackie was great throughout the whole process. Extremely knowledgeable, personable and overall a very good estate agent. We highly recommended her....
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Mar 18,2020
Mar 18,2020
3
people found
this helpful
this helpful
After being let down by several estate agents whilst being 6 months pregnant, I started to lose hope. However as soon as our property came online with Raine and co, I called straight away and Alex prioritised my viewing due to the stress and the pregnancy ...
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Feb 19,2020
Feb 19,2020
4
people found
this helpful
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Sold our first property with Raine and Co. The estate agent Gemma was so helpful and found us a buyer within a week of listing. Caroline the sales progresser went above and beyond communicating with a difficult buyer and their unorganised solicitors. We could not ...
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Jan 14,2020
Jan 14,2020
4
people found
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Thank you Alex and Caroline. Alex was very knowledgable and efficient when listing my property.
Caroline was key in keeping things moving when communication was limited between solicitors. Definitely worth having an agent with a sales progressor!
Thank you...
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Dec 17,2019
Dec 17,2019
4
people found
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I would highly recommend Raine & Co. I purchaed a property with the Codicote branch and everything was great. Jackie and the team are friendly and helpful and made the whole process run smoothly...
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Dec 03,2019
Dec 03,2019
4
people found
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I have used Raine & Co to find tenants for a rental property in Hatfield for about 10 years, they have always been totally professional, helpful and have ensured the property was up to local authority standards and fully let. Maria Marsh has been excellent in this ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
â?¢ We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
â?¢ We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
â?¢ If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
â?¢ We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 1:39 PM 23/09/2019 by allAgents
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
â?¢ We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
â?¢ We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
â?¢ If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
â?¢ We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Best Estate Agent in Codicote 
Best Estate Agent in Hatfield 
