“My oh my.....where to BEGIN! I have had such ......”
1 Star Review
May 12,2015
By:
'Wrong'
May 12,2015
Branch: London, Portland House, 211 Portland Road
Services: Lettings (Prospective customer)
Rent PCM: £850
Would you recommend?: No
Postcode: SE20
Branch: London, Portland House, 211 Portland Road
Lettings (Prospective customer)
Rent PCM: £850
Postcode: SE20
9
people found
this helpful
My oh my.....where to BEGIN! I have had such a horrific and unpleasant experience with this company it all seems unreal. Went to view the said property with Charlotte Oxford and after sending ‚£900.03 to QMH for some kind of deposit/fee (I am clearly ...
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What agent could do to change your mind?
They should be shut down!
Attached Filesnbsp;
Comment on agent fees
Which agent ever ask for such a high amount??.....errrr none!
9
people found
this helpful
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“Discovered cockroaches in the flat when moving in - pest ......”
2 Star Review
Apr 03,2015
By:
'Vindi'
Apr 03,2015
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Rent PCM: £735
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Rent PCM: £735
Postcode: SE25
4
people found
this helpful
Discovered cockroaches in the flat when moving in - pest control took over 2 wks to come and look at flat and informed me the flat in same building had issue and he had warned QMH that my flat would need to checked out but QMH ...
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4
people found
this helpful
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“I am experiencing very bad service from the new appointed ......”
1 Star Review
Dec 20,2014
By:
'fred'
Dec 20,2014
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Rent PCM: £585
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Rent PCM: £585
Postcode: SE25
5
people found
this helpful
I am experiencing very bad service from the new appointed Office Manager.
She abuse me on the phone when I phone her to complaint about an oven extractor not working and mould in number 1 Lytton court .she started calling me idiot and a 5 year old ...
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What agent could do to change your mind?
Charlotto Oxford need to be expel from the company and they could employ a polite and professional person as she is rude and very abusive to customers.i hope they stop this company operating forever.
Attached Filesnbsp;
5
people found
this helpful
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Yes
“I have had the same experience with QMH, everyone please ......”
1 Star Review
Dec 16,2014
By:
'Victim'
Dec 16,2014
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: SE20
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: SE20
5
people found
this helpful
I have had the same experience with QMH, everyone please avoid this agency at all costs. They are not even on the Property Ombudsman's list of agencies that they can investigate, I find this shocking! Their costs are extremely high, their repairs are non existent ...
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5
people found
this helpful
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Yes
“I rented a studio property in South Norwood from QMH ......”
1 Star Review
Nov 07,2014
By:
'NeverAgain'
Nov 07,2014
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Rent PCM: £575
Postcode: SE25
7
people found
this helpful
I rented a studio property in South Norwood from QMH for 12 months and the entire experience was a nightmare from start to finish.
They failed to mention to me prior to signing my life away that my little studio flat was also being billed by ...
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What agent could do to change your mind?
If QMH operated with any kind of morals or standards, I could be persuaded to forgive. However, they're cowboys and couldn't give a stuff about their customers - yet they're more than happy to take your money from you.
Attached Filesnbsp;
Comment on agent fees
Their fees are astronomical! Out of a ‚£1700-1800 deposit, they returned just over ‚£800 - that's with no additional deductions during final check-out. Final checks/inventory alone costs in excess of ‚£150 and all Layla did was walk around with a clipboard for less than 5 mins. Jokers.
7
people found
this helpful
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“Simply avoid this joker of the agency at all costs ......”
1 Star Review
Jun 27,2014
By:
'Vyacheslav'
Jun 27,2014
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Rent PCM: £710
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Rent PCM: £710
Postcode: SE25
9
people found
this helpful
Simply avoid this joker of the agency at all costs to spare yourself some seriouse headaches. Their level of service is simply horrible. Staff is unprofessional and incompetent. Record keeping disorganised and fragmented, so if, nevertherless you decide to deal with them, please be aware. ...
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9
people found
this helpful
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Yes
“"" i am mentally disabled and was looking for a flat ......”
1 Star Review
Oct 04,2013
By:
'Unknown'
Oct 04,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH10
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode: RH10
11
people found
this helpful
"" i am mentally disabled and was looking for a flat to let , i found a property in Horley in Surrey and placed down the deposit they asked for , from then on i saw this companies true colors , upon receipt of the accompanying paper work for ...
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What agent could do to change your mind?
Considered a refund or part refund.
Attached Filesnbsp;
11
people found
this helpful
Was this helpful?
Yes
“It looks like almost everyone who've been through them have ......”
1 Star Review
Sep 12,2013
By:
'Falour'
Sep 12,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode: SE25
10
people found
this helpful
It looks like almost everyone who've been through them have had a very bad experience.
I am an ex-tenant, so glad that I got out of their contract few months ago.
Extremely unprofessional people, but basically inhumane.
I've understood one of their tactics: advertise low ...
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What agent could do to change your mind?
forget it. they are hopeless.
Attached Filesnbsp;
10
people found
this helpful
Was this helpful?
Yes
“It looks like almost everyone who've been through them have ......”
1 Star Review
Sep 12,2013
By:
'Falour'
Sep 12,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode: SE25
10
people found
this helpful
It looks like almost everyone who've been through them have had a very bad experience.
I am an ex-tenant, so glad that I got out of their contract few months ago.
Extremely unprofessional people, but basically inhumane.
I've understood one of their tactics: advertise low ...
read full review
What agent could do to change your mind?
forget it. they are hopeless.
Attached Filesnbsp;
10
people found
this helpful
Was this helpful?
Yes
“Avoid this joke of an agency at all costs & if ......”
1 Star Review
Aug 15,2013
By:
'disgusted_customer'
Aug 15,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode: SE25
13
people found
this helpful
Avoid this joke of an agency at all costs & if you wish to keep your sanity. They are terrible & that is putting it mildly. Rude, incompetent & unprofessional to name just a few of their many faults. I wish I'd done my research before parting with ...
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13
people found
this helpful
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Yes
“Dear readers,This agency is horrible when you have to ......”
1 Star Review
Jul 08,2013
By:
'Unhappy'
Jul 08,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode: SE25
14
people found
this helpful
Dear readers,
This agency is horrible when you have to deal with them.Just interested to take your money and after you sign the contract that's it.They basically left us on street with a little baby and having to go nowhere, and on top ...
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What agent could do to change your mind?
They should emploee a staff with good knowledge of customer service, positive attitude, more helpful and with good common and human sense.
Staff who know the job and work proffecionally.
Attached Filesnbsp;
14
people found
this helpful
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“I don't know what words to use to qualify this ......”
1 Star Review
Jun 17,2013
By:
'CopRyan'
Jun 17,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode: SE25
18
people found
this helpful
I don't know what words to use to qualify this agency, unfortunately I will have to be polite.
Got me to beg my previous landlord (whom I already submitted back his keys) to allow me, kids and spouse to stay back as QMH haven't vacated ...
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What agent could do to change your mind?
1. go back to school and learn manners
2. get a mcjob to have customer service experience
Ok I'll be serious:
A: inform people about the true costs when they ask you WHAT ARE THE TRUE COSTS!
B: provide us value for money for God's sake!!!!! You are one of the most expensive estate agents and at the same time the worst.
Attached Filesnbsp;
18
people found
this helpful
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“Absolutely the WORST experience I've had in my life with ......”
1 Star Review
May 21,2013
By:
'disgustedrenter'
May 21,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode: SE25
17
people found
this helpful
Absolutely the WORST experience I've had in my life with an agent. I have landed up paying nearly £700 in fees! Be very careful please. Get them to expose everything before handing over the holding deposit because you WON'T get it back.
I saw a lovely (...
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What agent could do to change your mind?
Be transparent with the fees from day 1!
Attached Filesnbsp;
17
people found
this helpful
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“Have had a really bad experience with this company. After ......”
1 Star Review
Apr 17,2013
By:
'MissP.'
Apr 17,2013
Branch: London, Portland House, 211 Portland Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SE25
Branch: London, Portland House, 211 Portland Road
Lettings (Prospective customer)
Postcode: SE25
19
people found
this helpful
Have had a really bad experience with this company. After agreeing to a tenancy and a move in date the property was not all ready to move in to. The move in date was continuously moved until I had no alternative other than to find ...
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19
people found
this helpful
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“This is the worst renting experience I have had to ......”
1 Star Review
Nov 11,2012
By:
'Not'
Nov 11,2012
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode:
22
people found
this helpful
This is the worst renting experience I have had to date. Late penalty fees are excessive i.e. over 150 pounds despite rent being less than 10 days late. There is a monthly service charge on the property for no work done on the property at all. ...
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What agent could do to change your mind?
I would warn anybody against using these agents .
Attached Filesnbsp;
22
people found
this helpful
Was this helpful?
Yes
“Agree whole heartedly with the review below. Terribly unprofessional service, ......”
1 Star Review
Aug 29,2012
By:
'delror1'
Aug 29,2012
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode:
22
people found
this helpful
Agree whole heartedly with the review below. Terribly unprofessional service, dishonest and particularly obstructive and evasive when dealing with them. Their terms are unfair regarding holding deposits and their communication is dire!.
They act with no integrity what so ever . The two members of staff ...
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22
people found
this helpful
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Yes
“Approach this agent with A LOT of caution. I will ......”
1 Star Review
Jul 31,2012
By:
'Simple'
Jul 31,2012
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode:
23
people found
this helpful
Approach this agent with A LOT of caution. I will not name any names for legal reasons. Be aware also that all fees are not exposed when handing over your holding deposit. Be extra careful with con agents of this sort. The front admin staff ...
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What agent could do to change your mind?
Their is nothing they can ever do to help me change my mind. Rudeness is part of their business policy.
Attached Filesnbsp;
23
people found
this helpful
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“Completely rude and unprofessional. I was so shocked at how ......”
1 Star Review
May 14,2012
By:
'Missy'
May 14,2012
Branch: London, Portland House, 211 Portland Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, Portland House, 211 Portland Road
Lettings (as a Tenant)
Postcode:
22
people found
this helpful
Completely rude and unprofessional.
I was so shocked at how I was treated by this agency.
We had arranged a viewing at a property which was quite far away from me, I went along and got caught in traffic. So I phoned the agent to ...
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22
people found
this helpful
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Yes