1 Star Review
Jul 10,2018
By:
'Harvey'
Jul 10,2018
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £333
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £333
Postcode: B29
5
people found
this helpful
Company with only one aim, to try and rip off students. Left house in 10x cleaner state with no damage done and they try to claim charges of over 300 pound. They shall not be getting a cent from any of us.
Absolute disgrace avoid at ...
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Comment on agent fees
Bad
5
people found
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“Truly awful company - avoid at all costs!A truly ......”
1 Star Review
Dec 19,2017
By:
'zhiheng'
Dec 19,2017
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B17
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Postcode: B17
1
people found
this helpful
Truly awful company - avoid at all costs!
A truly awful and unprofessional company! There are hardly any experienced and dedicated staff working there... Though when you get in contact with them they are friendly, they seriously lack knowledge in experience with dealing issues.
I've ...
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1
people found
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“Purple frog was the worst letting agency I have ever ......”
1 Star Review
Nov 27,2017
By:
'Worst'
Nov 27,2017
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Postcode: B29
1
people found
this helpful
Purple frog was the worst letting agency I have ever come across. We had pre-agreed terms prior to moving into our property. Upon moving in, none of the agreements were met. After constant contacting purple frog to deal with this they either “forgot†or they ...
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1
people found
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“Over 3 months ago (It is now October) we left our ......”
1 Star Review
Oct 09,2017
By:
'Unhappy'
Oct 09,2017
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Postcode: B29
1
people found
this helpful
Over 3 months ago (It is now October) we left our property which was let by Purple Frog Birmingham. Over that time we have been trying to get our deposit back. Since disputing those charges we received 3 weeks (and still going) of silence from the agents. ...
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Comment on agent fees
Bad - Unnecessary applications fees, extortionate tenancy agreement and inventory fees for template documents that are inaccurate and bear no weight against the documents they send you in the post.
1
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“I'm very disappointed with PurpleFrog's …I'm very disappointed with PurpleFrog's ......”
1 Star Review
Sep 11,2017
By:
'Your'
Sep 11,2017
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B17
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Postcode: B17
1
people found
this helpful
I'm very disappointed with PurpleFrog's …
I'm very disappointed with PurpleFrog's service. They are very disorganized; a lot of "chasing-up" is required for them to follow through with what they said they would do. Our experiences include:
1) Taking multiple e-mails and two months for them to ...
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Comment on agent fees
Comparatively on the expensive side; a rip-off for the quality of service to be completely honest.
1
people found
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“Purple Frog have been great throughout the tenancy at fixing ......”
3 Star Review
Jun 29,2017
By:
'Selly'
Jun 29,2017
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £320
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £320
Postcode: B29
2
people found
this helpful
Purple Frog have been great throughout the tenancy at fixing problems that we have and have generally been friendly throughout. However when it came to getting the deposit back they were charging extortionate rates for very little work that needed doing. They tried to charge ...
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Comment on agent fees
The fees were standard at the start of the tenancy but for anything you have to pay to do with the house it is extortionate.
2
people found
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“In their naivety, my daughter and her 6 university student friends ......”
1 Star Review
Mar 06,2017
By:
'Shocking!'
Mar 06,2017
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (Prospective customer)
Postcode: B29
4
people found
this helpful
In their naivety, my daughter and her 6 university student friends were cajoled into paying a £59 Admin fee EACH (£413!) without any understanding of what it was they were paying for. The contract that subsequently followed for their property was onerous to say the least and fundamentally ...
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Comment on agent fees
Very Bad
4
people found
this helpful
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“after 2 years and millions of emails i'm still waiting my ......”
1 Star Review
Feb 01,2017
By:
'Cesare'
Feb 01,2017
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B16
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Postcode: B16
2
people found
this helpful
after 2 years and millions of emails i'm still waiting my deposit! all my emails ignored
absolute the worst company...
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2
people found
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“If I was a comedian this company would be one ......”
1 Star Review
Nov 25,2016
By:
'6'
Nov 25,2016
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (Prospective customer)
Rent PCM: £600
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (Prospective customer)
Rent PCM: £600
Postcode: B29
3
people found
this helpful
If I was a comedian this company would be one of my jokes.
Please tell me where you train your staff, I want to shut it down immediately. 0/5 should be an option for this business. In fact, Purple Frog is not a business, it is ...
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3
people found
this helpful
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“Hands down one of the most frustrating and unprofessional companies ......”
1 Star Review
Oct 26,2016
By:
'Tom'
Oct 26,2016
Branch: Bristol, 134 Whiteladies Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS7
Branch: Bristol, 134 Whiteladies Road
Lettings (as a Tenant)
Postcode: BS7
4
people found
this helpful
Hands down one of the most frustrating and unprofessional companies I've ever dealt with. They will blatantly lie to your face in an attempt to prize money from you. A couple of the staff can be helpful at times, but for the most part the ...
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4
people found
this helpful
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“Extremely poor service the likes of which I have never ......”
1 Star Review
Oct 22,2016
By:
'The'
Oct 22,2016
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Postcode: B29
3
people found
this helpful
Extremely poor service the likes of which I have never experienced before, on arriving at our new house it was full of bags of rubbish and completely filthy. After complaining numerous times to various members of staff it took over a month for the house ...
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3
people found
this helpful
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“Get the feeling that some of the good reviews on ......”
1 Star Review
Dec 02,2015
By:
'Pugface'
Dec 02,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £280
Would you recommend?: No
Postcode: B15
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £280
Postcode: B15
6
people found
this helpful
Get the feeling that some of the good reviews on here are fakes. Perhaps Purple Frog are good to Landlords but as a tenant I have repeatedly found the customer service to be absolutely terrible. It seems they have been trained to just agree to ...
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6
people found
this helpful
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“The staffs are not helpful at all, rather arrogant. The ......”
1 Star Review
Oct 12,2015
By:
'B'
Oct 12,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: B8
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: B8
2
people found
this helpful
The staffs are not helpful at all, rather arrogant. The house itself was appallingly dirty and even after requesting for maintenance numerous times, nobody turned up. No, I am not going to recommend this agent to anybody....
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2
people found
this helpful
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“I have been using Purplefrog as a Let-Only letting agent ......”
5 Star Review
Jul 29,2015
By:
'James'
Jul 29,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Landlord)
Rent PCM: £2000
Would you recommend?: Yes
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Landlord)
Rent PCM: £2000
Postcode: B29
3
people found
this helpful
I have been using Purplefrog as a Let-Only letting agent for 5 years. In this time the team has been highly professional and personable. They maintain good levels of communication throughout the letting experience. I feel that the team really care about letting out my properties ...
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3
people found
this helpful
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“Our dealings with Purple Frog as three students starting their ......”
5 Star Review
Jul 23,2015
By:
'Hayley'
Jul 23,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £370
Would you recommend?: Yes
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £370
Postcode: B29
3
people found
this helpful
Our dealings with Purple Frog as three students starting their first year this September, has been absolutely fantastic! Sam has been a superstar and we can't thank her enough for all she's done for us. We have now managed to find a lovely house in ...
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3
people found
this helpful
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“I've been a tenant with Purple Frog for three years ......”
5 Star Review
Jul 21,2015
By:
'Jess'
Jul 21,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £375
Would you recommend?: Yes
Postcode: B67
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £375
Postcode: B67
0
people found
this helpful
I've been a tenant with Purple Frog for three years now and the service has always been great. They are fast to respond to queries and their staff are very friendly and approachable. They have made renting a house really easy and hassle free - ...
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0
people found
this helpful
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“Excellent service, deal with all queries in a fast, professional ......”
5 Star Review
Jun 29,2015
By:
'Simon.'
Jun 29,2015
Branch: Nottingham, 363 Derby Road
Services: Lettings (as a Landlord)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: NG7
Branch: Nottingham, 363 Derby Road
Lettings (as a Landlord)
Rent PCM: £1700
Postcode: NG7
0
people found
this helpful
Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly enough....
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Comment on agent fees
Good value for money
0
people found
this helpful
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Yes
“Sabrina (Ops Manager) was AWESOME with listening to my needs ......”
5 Star Review
Jun 28,2015
By:
'Alan'
Jun 28,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £270
Would you recommend?: Yes
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £270
Postcode: B29
3
people found
this helpful
Sabrina (Ops Manager) was AWESOME with listening to my needs as a tenant and providing good customer service. She met two of my requests regarding monthly Direct Debit and move in date with no problems and actually exceeded my expectations in the end to be ...
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3
people found
this helpful
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“I have found Jo Whyley extremely helpful and professional in ......”
4 Star Review
May 08,2015
By:
'CLM'
May 08,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Landlord)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: B15
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Landlord)
Rent PCM: £1000
Postcode: B15
4
people found
this helpful
I have found Jo Whyley extremely helpful and professional in recent communications regarding lettings. She replies very promptly and has made good suggestions, as well as adjustments at my request. I have found other employees to be very slow at responding and not as innovative ...
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4
people found
this helpful
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“The staff were really friendly and welcoming as soon as ......”
5 Star Review
Mar 05,2015
By:
'amy'
Mar 05,2015
Branch: Nottingham, 363 Derby Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW6
Branch: Nottingham, 363 Derby Road
Lettings (as a Tenant)
Postcode: NW6
0
people found
this helpful
The staff were really friendly and welcoming as soon as you walk into the branch, they helped us find a house that suited our needs very quickly, would recommend to other students looking for housing in Nottingham....
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0
people found
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“Nice branding, young staff, seem really friendly.Got a maintenance ......”
2 Star Review
Mar 04,2015
By:
'sellyoak'
Mar 04,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £1213
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £1213
Postcode: B29
2
people found
this helpful
Nice branding, young staff, seem really friendly.
Got a maintenance problem though? Tough. Again, they're very nice about it, but haven't resolved issues that were reported at the beginning of the tenancy (6 months on!) and have actually lied to us about the reasons for this. ...
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2
people found
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“As soon as I walked into the office the staff ......”
5 Star Review
Feb 19,2015
By:
'Lucie'
Feb 19,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £411
Would you recommend?: Yes
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £411
Postcode: B29
4
people found
this helpful
As soon as I walked into the office the staff we're very friendly and welcoming. We were a group of 4 looking for a house close to the University and we needed to find one quickly as we were all going on our year abroads. All ...
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4
people found
this helpful
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“Great and quick service and responses, We didnt take a ......”
5 Star Review
Feb 18,2015
By:
'Tsunge'
Feb 18,2015
Branch: Nottingham, 363 Derby Road
Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode: NG7
Branch: Nottingham, 363 Derby Road
Lettings (Prospective customer)
Postcode: NG7
1
people found
this helpful
Great and quick service and responses, We didnt take a property with them - unfortunately someone else beat us to it but they had the best service of all the agencies we dealt with...
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1
people found
this helpful
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“Purple frog Made it really easy for me when looking ......”
5 Star Review
Feb 10,2015
By:
'Nad'
Feb 10,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: ?31
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: ?31
5
people found
this helpful
Purple frog Made it really easy for me when looking for accommodation and the signing up process was quick and easy. Although I did have some trouble with damp in my house it was dealt with as a serious matter.. Would definitely rent with them ...
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5
people found
this helpful
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“Comparing the stressful process organising my halls of residence, using ......”
5 Star Review
Feb 09,2015
By:
'Holly'
Feb 09,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £313
Would you recommend?: Yes
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £313
Postcode: B29
4
people found
this helpful
Comparing the stressful process organising my halls of residence, using Purple Frog was really refreshing! The first house I saw I now live in! The office has a really relaxed atmosphere and the fact that it is staffed by students is really nice because they ...
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Comment on agent fees
I'm happy to pay for good service!
4
people found
this helpful
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“Purple Frog helped me out when I was panicking about ......”
5 Star Review
Jan 30,2015
By:
'HappyTenant'
Jan 30,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £570
Would you recommend?: Yes
Postcode: B30
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £570
Postcode: B30
4
people found
this helpful
Purple Frog helped me out when I was panicking about having to find an affordable place to live at short notice. I'd not done this before and their whole process was quick, easy and not pushy as I have found with other property agents. The ...
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4
people found
this helpful
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“A bunch of fraud is operating this company whose main ......”
1 Star Review
Jan 08,2015
By:
'Tasneema'
Jan 08,2015
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £377
Would you recommend?: No
Postcode: B29
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £377
Postcode: B29
5
people found
this helpful
A bunch of fraud is operating this company whose main purpose is to rob the international students. I was an international student in University of Birmingham and took a room in rent from them and my contract ended in last June. Still to date, they ...
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5
people found
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“Purple frog are one of the most devious thieving con ......”
1 Star Review
Dec 01,2014
By:
'pete'
Dec 01,2014
Branch: Bristol, 134 Whiteladies Road
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: BS26
Branch: Bristol, 134 Whiteladies Road
Lettings (as a Tenant)
Rent PCM: £600
Postcode: BS26
3
people found
this helpful
Purple frog are one of the most devious thieving con artists u will find out their do not go any where near them if you want deposit stolen and nothing fixed when broken and the boss is an arrogant peice of work all in all ...
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3
people found
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“We drove 600 miles from Northern Scotland to Purple Frog, Birmingham ......”
1 Star Review
Nov 09,2014
By:
'Helen'
Nov 09,2014
Branch: Birmingham, 189 Dawlish Road
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: B15
Branch: Birmingham, 189 Dawlish Road
Lettings (as a Tenant)
Rent PCM: £600
Postcode: B15
0
people found
this helpful
We drove 600 miles from Northern Scotland to Purple Frog, Birmingham having let a flat for our daughter at start of university. We were then left for TWO and HALF HOURS standing on the street waiting for keys to arrive. Eventually the keys did arrive but ...
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What agent could do to change your mind?
Nothing they are a disorganised disgraceful rip off. They should have a monitoring system to check if flats have been cleaned after vacating them.
Attached Filesnbsp;
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“This companies attitude to problems is to ignore them,, ignore ......”
1 Star Review
Oct 20,2014
By:
'his'
Oct 20,2014
Branch: Nottingham, 363 Derby Road
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: No
Postcode: NG
Branch: Nottingham, 363 Derby Road
Lettings (as a Tenant)
Rent PCM: £400
Postcode: NG
3
people found
this helpful
This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call.
Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, ...
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What agent could do to change your mind?
Stick to contract
Take calls
Return calls
Reply to emails
Do not lie or manipulate the truth to suit your own ends.
Provide reasonable assistance to problems, take problems seriously, address problems directly and with maturity.
Understand the terms of your own agreement .
Provide property of reasonable standard by inspecting properties prior to acting on behalf of a landlords, ie improve stand of properties on books and thereby improve your own reputation.
Have a complaints procedure that is fast and efficient, not one that takes an entire academic year!
Once owners purple frog or it's employee's word is given not to back track but turn up on time and get works done as arranged on time.
Rethink and start again! s
So many students are complaining about your company it has the worst reputation on campus, unless you alter your attitude you may cease to have a viable company, students attitudes and expectations have altered so keep up with present attitudes.
Attached Filesnbsp;
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