Purplebricks
1.2/5, 491 reviews
6% recommended
39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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Latest Reviews

 View all Reviews 491
13th Dec 2024
reviewed by 'Hads'
“An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This ......”
12th Nov 2024
reviewed by 'Susan Dearden'
“If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after ......”
16th Sep 2024
reviewed by 'Kate'
“Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They ......”
2nd Jul 2024
reviewed by 'David'
“Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't ......”
10th Jun 2024
reviewed by 'Paul'
“Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to ......”
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 39% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 197 1 40 2 120
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“What a cowboy service!...”

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Jan 14,2020
Minithumbdown
By: 'Sam'
Jan 14,2020
11 people found
this helpful
What a cowboy service! I have placed an offer on a property with Purple Bricks in October 2019 which was accepted. This property fell through twice before my offer was placed and purple bricks told me that this was due to “personal circumstances” of the buyer. ...
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“Can anyone help me try and recover all or par......”

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Jan 13,2020
Minithumbdown
By: 'sara'
Jan 13,2020
5 people found
this helpful
Can anyone help me try and recover all or part of my fees back from pb as I've had a really bad experience and don't know where to start...
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By: P
Feb 06, 2020
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HI I feel the same, had loads of things go wrong but the last straw was leaving the property unlocked after my only viewing in 3 months, then accusing me of lying about it. I paid £300 extra for the property to be left for days unsecure. I have put a very detailed compliant into the CEO not holding out much hope of any money back. ...

“I used Purplebricks last year to sell my home......”

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Jan 13,2020
Minithumbdown
By: 'Ray'
Jan 13,2020
4 people found
this helpful
I used Purplebricks last year to sell my home. Initially there were no issues and I found a buyer relatively quickly. When they pulled out quite late in the sale, however, I found Purplebricks to be of no real help. As I had already started ...
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“IF I COULD GIVE ZERO STARS I WOULD...”

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Jan 09,2020
Minithumbdown
By: 'Allan'
Jan 09,2020
4 people found
this helpful
If you have money to throw away and want to pay someone to NOT sell your house...... then PURPLE BRICKS is the one for you. We thought that as all the Estate Agents put the adverts on Rightmove and we assumed most people looking to ...
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“This company is Absolutely terrible!! Charg......”

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Jan 08,2020
Minithumbdown
By: 'Marie'
Jan 08,2020
3 people found
this helpful
This company is Absolutely terrible!! Charged us for things we never agreed to!! They constantly lie, don't reply to emails and haven't been marketing out property yet still billing us!! Please please please do not use this company!!...
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“Berkshire Think twice about joining this co......”

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Jan 03,2020
Minithumbdown
By: 'Anonymous'
Jan 03,2020
11 people found
this helpful
Berkshire Think twice about joining this company. Once they take your money, that's it there is no incentive for them to sell your home. You are in a very vulnerable position as there is: No pre assessment done on who is viewing/buying your house. ...
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“As a prior potential buyer we had a bad exper......”

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Dec 23,2019
Minithumbdown
By: 'Lisa'
Dec 23,2019
6 people found
this helpful
As a prior potential buyer we had a bad experience with purple bricks particularly the L buzzard area in England .. Estate agent very rude and aggressive towards us. Very unprofessional for example sending texts saying “ me and the vendor together ...” so totally weren't a middle ...
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“MODERN DAY THEIVES...”

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Dec 12,2019
Minithumbdown
By: 'Jay'
Dec 12,2019
6 people found
this helpful
AVOID DO NOT USE! Just paid my £1200 to purple bricks shaking with anger....i sold my home through traditional agents in the end as everyone interested through purple bricks were never vetted or checked to see if they was in a position to sell.most ...
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“Do not use, had to chase them repeatedly for ......”

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Dec 02,2019
Minithumbdown
By: 'Taylot'
Dec 02,2019
3 people found
this helpful
Do not use, had to chase them repeatedly for everything, impossible to cancel them as an agent and our tenants energy supplier was moved at Purplebricks request and looking at forums that seems to be a regular occurrence. May be cheaper by price but will ...
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“I was with purple Bricks for more than 3 yrs.......”

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Dec 02,2019
Minithumbdown
By: 'asha'
Dec 02,2019
4 people found
this helpful
I was with purple Bricks for more than 3 yrs. Each year they promised good service but failed it.They lost my flat keys as change of agents. There were so many issues from the start. Finally I decided to leave purple bricks for good I ...
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“We were renting with Purple Bricks and we are......”

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Nov 25,2019
Minithumbdown
By: 'Donna'
Nov 25,2019
6 people found
this helpful
We were renting with Purple Bricks and we are still having problems after moving out. They marketed the property without our knowledge so we had randomers turning up for appointments. I felt scared in my own home not knowing if we would get a knock ...
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“Purple bricks the worse...”

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Nov 20,2019
Minithumbdown
By: 'Donna'
Nov 20,2019
2 people found
this helpful
Do not use Ive had that many agents in 12 months no consistency. Billed wrongly. Property should have been checked after tenacy vacated nothing. It should have been re let nothing. Quite happy to take your money not happy to give you a service...
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“Unfortunately cannot provide 0 stars...”

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Nov 18,2019
Minithumbdown
By: 'Lamia'
Nov 18,2019
5 people found
this helpful
Unfortunately cannot provide 0 stars. We had the worst rental experience with the letting agent (Tyrone) who would think only about his TrustPilot review and the whole issues we had. They respond once a week even though now it has been at least two weeks that ...
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“Worse than useless...”

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Nov 12,2019
Minithumbdown
By: 'John'
Nov 12,2019
6 people found
this helpful
All their promises are b/s, as soon as we pressed "proceed" we never heard from our "local property expert" again. If you are mad enough to use PB do not defer payment, all their conveyancers are useless with many spurious 5* reviews posted. Pay a ...
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“Absolutely useless. Ran into a few problems w......”

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Nov 07,2019
Minithumbdown
By: 'Alan'
Nov 07,2019
6 people found
this helpful
Absolutely useless. Ran into a few problems with my house sale and Corlyn Edgar my local agent (Belfast) never once lifted the phone to offer advice or support. Once they sign you up they move on and forget about you. Please people go to a ...
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“Appalling-Don't care...”

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Nov 01,2019
Minithumbdown
By: 'Michaela'
Nov 01,2019
8 people found
this helpful
Never use. We had to involve the ombudsman. Our complaint was upheld, and they still billed us for there appalling service. There are so many failings. They lost our keys, leaving our property vulnerable, and didn't stay with people during viewings. They take no responsibility ...
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“Please don't use Purple Bricks....”

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Oct 25,2019
Minithumbdown
By: 'Charlotte'
Oct 25,2019
5 people found
this helpful
Please don't use Purple Bricks. If I could give 0 stars I would. I've just paid them over £1000 for 1 viewing and house still not sold after 9m and now a dead dog on Rightmove... plus some frankly poor customer service from my purple bricks “property expert”. 2 ...
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“I would not re commend...”

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Oct 23,2019
Minithumbdown
By: 'Helen'
Oct 23,2019
4 people found
this helpful
I decided to put my house on the market. It was valued and we were promised a 5*service. 1 house viewing and no communication from our agent for 5 months, we just sat waiting. I complained and decided they were not providing me the service I was ...
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“Absolute joke! Over last 6 weeks I have used......”

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Oct 14,2019
Minithumbdown
By: 'Vincent'
Oct 14,2019
4 people found
this helpful
Absolute joke! Over last 6 weeks I have used their website to book call and nothing. Chat online twice and promised to be contacted again nothing, and 2 more separate phone call's apologising to me, promising contact for appointments and again nothing. So 1 star is too much ...
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“Appalling level of property management suppor......”

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Oct 14,2019
Minithumbdown
By: 'Stephen'
Oct 14,2019
3 people found
this helpful
Appalling level of property management support. Tennant was locked out of the property and PB were unable to locate the keys they held. Locks had to be changed for which they are now charging me. Monthly fee reduction agreed by telephone was then altered by ...
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“Would not recommend. Took months to sell our ......”

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Oct 02,2019
Minithumbdown
By: 'Amy'
Oct 02,2019
6 people found
this helpful
Would not recommend. Took months to sell our property with very little effort from the estate agent. We had to constantly tell him to take new photos of our house- he got the information on the lease hold wrong on the advert- told him 3 times ...
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“Misleading advertising They are the worst per......”

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Oct 02,2019
Minithumbdown
By: 'Susan'
Oct 02,2019
4 people found
this helpful
Misleading advertising They are the worst performing agent in my area (no house sales according to Zoopla and Right move on line). If I had I have known this I would never have selected them. 2) I was denied my statutory right to cancel as Stage 3 ...
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By: Susan Boggon-Smith
Nov 18, 2019
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Never use. I checked houses sold through Zoopla and Rightmove and PB's sold non in my area, misleading. Next, no detailed valuation or specific terms sent after signing up just a prominent pic of house, (As soon as you click on the image later discover you are supposed to have waived your right to a cool off period by doing so). Hidden terms discovered later, Additional fees upon completion either to the conveyancing company or direct to P.b's. Service very poor, online platform does not wor ...

“Where to even start - and still ongoing, desp......”

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Sep 30,2019
Minithumbdown
By: 'Deborah'
Sep 30,2019
5 people found
this helpful
Where to even start - and still ongoing, despite having moved out of one of their rental properties a month ago. Allowed us to move into a filthy house, meaning we had to hand the keys back and find somewhere else to live for a ...
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“We used Purplebricks 2 years ago. The agent w......”

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Sep 23,2019
Minithumbdown
By: 'Valerie'
Sep 23,2019
2 people found
this helpful
We used Purplebricks 2 years ago. The agent was always 'in back to back meetungs' so hard to contact. He was rude in the extreme so much so, I was in tears. I refused to speak to him anymore. Our property was listed in the wrong ...
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“Choosing Purplebricks has to be one of the wo......”

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Sep 20,2019
Minithumbdown
By: 'Martin'
Sep 20,2019
4 people found
this helpful
Choosing Purplebricks has to be one of the worst decisions I've taken. All too good to be true at first and then a nightmare. Their representative was poor at following up on their verbal promises. So much so I had to resort to communicating with ...
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“Unprepared, unprofessional, not worth it...”

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Sep 19,2019
Minithumbdown
By: 'Ana'
Sep 19,2019
3 people found
this helpful
We sold and bought our houses with PB. I only give 2 stars as we actually did manage to get through the transactions but that was probably the worst 9 months of our lives. PB was simply not prepared for the job they were supposed to do. ...
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“Never EVER go with Purple Bricks...”

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Sep 19,2019
Minithumbdown
By: 'Abbie'
Sep 19,2019
3 people found
this helpful
The worst service I have ever received. Broken utilities for months on end. Misrepresentation of signatures on an incorrect and unfair check out inventory that was obviously geared towards holding back deposit. Complaints that are ignored. We are slowly getting to the point where we ...
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“Extremely poor communication. We've had many ......”

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Sep 10,2019
Minithumbdown
By: 'Katy'
Sep 10,2019
3 people found
this helpful
Extremely poor communication. We've had many problems with them which involved us losing losing a potential tenant meaning that we lost a months rent as we had to advertise the property again. When I met the current tenants in I met their dog which I ...
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“Wowful Customer Service...”

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Sep 09,2019
Minithumbdown
By: 'Sam'
Sep 09,2019
2 people found
this helpful
PurpleBricks wrongly listed the nearest train station for our house as Garforth (2.8miles away), even though we live in Crossgates which has a station 0.1 miles away. PurpleBricks tried to blame 'the data coming from Rightmove', until we pointed out that Rightmove was listing this correctly. ...
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“If I could give no stars I would and even tha......”

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Sep 04,2019
Minithumbup
By: 'LOUISE'
Sep 04,2019
0 people found
this helpful
If I could give no stars I would and even that would be too much. A representative told us that we would not pay a penny if we changed our minds within 14 days of signing the contract as we had a cooling off period so ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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