Purplebricks
1.2/5, 491 reviews
6% recommended
39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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Latest Reviews

 View all Reviews 491
13th Dec 2024
reviewed by 'Hads'
“An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This ......”
12th Nov 2024
reviewed by 'Susan Dearden'
“If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after ......”
16th Sep 2024
reviewed by 'Kate'
“Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They ......”
2nd Jul 2024
reviewed by 'David'
“Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't ......”
10th Jun 2024
reviewed by 'Paul'
“Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to ......”
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 39% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 197 1 40 2 120
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“Worst year of tenancy I've had...”

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Jun 10,2020
Minithumbdown
By: 'Max'
Jun 10,2020
3 people found
this helpful
If I could give 0 stars I would. Over the year I was a tenant with Purplebricks (Leicester branch) I rarely received any acknowledgment to my emails, unless it was to ask for money. I went through 3 different property managers and was never told when they ...
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“Worst company ever, DO NOT USE !!!!...”

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Jun 09,2020
Minithumbdown
By: 'Paul'
Jun 09,2020
7 people found
this helpful
???? DO NOT USE ???? Absolutely awful company, charge you to do nothing. I had to take my own pictures in the end as the lady who came tried to advertise pictures that was horrid. I have complained numerous times and now have had to go the ...
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“Good Experience...”

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May 26,2020
Minithumbup
By: 'Beryl'
May 26,2020
0 people found
this helpful
I recently sold a property through Purple Bricks. I was helped thankfully, by Vanessa Marubbi my local agent at Purple Bricks. Vanessa helped me through every step of the process, and went over and above her duties....
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“Classic Purplebricks over-valuing...”

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May 26,2020
Minithumbdown
By: 'gerry'
May 26,2020
3 people found
this helpful
Got caught out with the classic Purplebricks over-valuing of my property. The agent swore he had just sold a house locally for £425k and that mine was much better and therefore we should market at £450k. Hardly any interest or viewings, but once you have ...
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“Very unhappy customer AVOID THEM!...”

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May 20,2020
Minithumbdown
By: 'Paul'
May 20,2020
4 people found
this helpful
I am having the same experience with P/Bricks as 99% of all other people on here, their service has been abysmal from day one. We had to send back the advert several times to correct spelling mistakes, grammar, incorrect floor-plan and so on. When we ...
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“Phil at PB was a legend! Friendly, experience......”

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May 14,2020
Minithumbup
By: 'MR'
May 14,2020
0 people found
this helpful
Phil at PB was a legend! Friendly, experienced and knowledgeable. We agreed on a valuation fairly quickly and although I accepted a lower offer in the end it was due to my own time constraints that I needed to sell sooner. The fee with PB ...
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“Extortionate conveyancing fees, totally unfair payment to use your own, BEWARE!...”

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May 07,2020
Minithumbdown
By: 'nicola'
May 07,2020
3 people found
this helpful
The agents themselves were fine and houses in my area sell really quickly so there were no issues and despite not conducting viewings that I paid £350 for due to covid, I made a video myself and I accepted a near asking price offer within 4 weeks. ...
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By: Nicola Jones
Jun 12, 2020
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I will submit the formal complaint to them both I am still livid! It is my understanding that you have to formally complain to PB first and that was done but surprise surprise no response from them yet! ...

“Totally Shocking experience AVOID LIKE THE PLAGUE!!!!!!...”

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Apr 30,2020
Minithumbdown
By: 'Roger'
Apr 30,2020
9 people found
this helpful
Totally Shocking experience Purple Bricks totally lied and misrepresented their services and conned me into signing a deferred payment scheme without explaining they expected payment for doing bugger all. Complete and utterly incompetent. Cheating bunch of con- artists. DO NOT TOUCH THEM WITH A BARGE ...
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By: Antony White
Jun 04, 2020
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I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...

“On balance, avoid....”

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Apr 17,2020
Minithumbdown
By: 'Mark'
Apr 17,2020
8 people found
this helpful
I went with Purple Bricks for my sale because I thought that given my flat was right next to a station, with good connections to London - I thought that, given this would probably be of interest to first time buyers, as long as Purple ...
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“Totally appalled by the service provided by P......”

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Mar 23,2020
Minithumbdown
By: 'Paul'
Mar 23,2020
0 people found
this helpful
Totally appalled by the service provided by Purplebricks. The company pays self employed estate agents the following Friday as soon as they have signed you up. There is then no drive for them to sell or support you selling your house. Our estate agent was ...
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“AVOID...”

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Mar 16,2020
Minithumbdown
By: 'DONOT'
Mar 16,2020
1 people found
this helpful
This is a scam and we need to get action against PB. They want their money whether they sell or not. Send an agent round who glosses over the terms. In my case even took a scan of my expired cc for payment and said ...
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By: Antony White
Jun 04, 2020
View all comments (1)
I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...

“Avoid at all costs...”

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Mar 12,2020
Minithumbdown
By: 'Zain'
Mar 12,2020
2 people found
this helpful
Agents are not motivated to sell your property. They dont even try to understand the property and get simple things wrong...
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“AVOID AT ALL COSTS...”

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Mar 11,2020
Minithumbdown
By: 'Tony'
Mar 11,2020
8 people found
this helpful
AVOID AT ALL COSTS PLEASE READ CAREFULLY. IGNORE ALL GOOD REVIEWS, They will have a local agent visit your property and sell you the dream. Let me emphasise the word "SELL". The service after you sign up with PurpleBricks is non existent. They have no ...
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“If I could give no stars I would. We signed u......”

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Mar 09,2020
Minithumbdown
By: 'Natalie'
Mar 09,2020
5 people found
this helpful
If I could give no stars I would. We signed up to purple bricks only to then get zero correspondence from them. We had to chase them to come pick up a set of keys to show our flat! Surely that's estate agent 101. Over and ...
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“£28,000 rent missing 15 months...”

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Mar 05,2020
Minithumbdown
By: 'Shezad'
Mar 05,2020
5 people found
this helpful
had let out 3 properties with Purple bricks and a tenant had fallen in to the arrears for which purple bricks served a section 8 notice in August 2017 to evict the tenant for falling behind. This was never executed by purple bricks and during the same time ...
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“Purple Bricks do not advertise that in addition to the ......”

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Mar 02,2020
Minithumbdown
By: 'Susan'
Mar 02,2020
4 people found
this helpful
Purple Bricks do not advertise that in addition to the so called 'fixed fee' regardless of a sale or not, there are additional charges. If you pay now up front you have to pay them an additional £300 plus vat at completion. If you wish to ...
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Comment on agent fees
Misleading
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By: Antony White
Jun 04, 2020
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I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...

“No service provided...”

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Mar 02,2020
Minithumbdown
By: 'Peter'
Mar 02,2020
5 people found
this helpful
We rent a property managed by Purplebricks. In two years we have had two issues we needed their assistance with. Our boiler broke down just before Christmas a year ago and storm Dennis has caused a leak. In the first instance we had no response ...
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“Shambles - If your website allows me to give them zero s......”

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Feb 25,2020
Minithumbdown
By: 'Nithya'
Feb 25,2020
3 people found
this helpful
If your website allows me to give them zero stars I'd have given them. Purplebricks are a sham. They still have possession of my deposit despite me taking my property off them. The damages caused by a tenant managed by them have not been addressed. ...
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“Absolutely dreadful. Worse than useless. ......”

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Feb 25,2020
Minithumbdown
By: 'Jon'
Feb 25,2020
3 people found
this helpful
Absolutely dreadful. Worse than useless. Do not use them unless you're entirely confident that your house will sell itself. They are completely passive. I had no viewings in six weeks I was on with them at the price they recommended. Eventually, I went to a ...
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“Do not buy any property from Purplebricks est... you will be drop in the trick...”

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Feb 23,2020
Minithumbdown
By: 'woxing'
Feb 23,2020
0 people found
this helpful
Do not buy any property from Purplebricks estate Agency. you will be easily drop to the sale trick. The way that they sell property is iillegal. please check the following conversation to the sales The sales: Some advice, your offer £180000 is considerably lower than others ...
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“Awful Awful Awful...”

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Feb 20,2020
Minithumbdown
By: 'Michael'
Feb 20,2020
3 people found
this helpful
Awful service from the so called 'best estate agents'. Charged us because the end of tenancy inspection took place a day after the end of tenancy. They said it was our fault because we refused an appointment. They contacted us on a Thursday afternoon with ...
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“Thee absolute worst experience with lettings.......”

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Feb 17,2020
Minithumbdown
By: 'Andrea'
Feb 17,2020
2 people found
this helpful
Thee absolute worst experience with lettings. I've had numerous property managers, all useless rude and one even told lies. I have raised a dispute in October 19 and still await a response. You can not get into contact with anyone at purple bricks. There is no ...
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“Terrible in every way....”

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Feb 13,2020
Minithumbdown
By: 'Martin'
Feb 13,2020
4 people found
this helpful
Terrible in every way, I took the full management option, what a mistake, I jave had 6 different property managers in little over a year, all terrible, they didnt respond to the tennant's notification of a leak for weeks, the Tennant eventually got in touch with ...
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“Absolutely disgusted, Stressed and very disap......”

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Feb 13,2020
Minithumbdown
By: 'Charlotte'
Feb 13,2020
3 people found
this helpful
Absolutely disgusted, Stressed and very disappointed I will never use purple bricks again! Offer accepted ready to pay and due to Lack of communication with there own team! I lost my first home....
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“Agent of deception...”

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Feb 10,2020
Minithumbdown
By: 'Tom'
Feb 10,2020
3 people found
this helpful
Agent of deception, arrogance, and ALTERING ACCENT?? First time buyers BEWARE. Was on my way to buying my dream home, it was an old house and I knew it required redecoration. On the Purple Bricks ad on Rightmove the house was described as 'needs modernisation'. ...
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“Couldn't contact them as a buyer...”

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Feb 09,2020
Minithumbdown
By: 'Anon'
Feb 09,2020
2 people found
this helpful
Thought I'd leave a review as a buyer - spent two weeks trying to get hold of their local contact to ask some questions about a couple of properties. Rang multiple times and left voicemails with my contact details. Never had any response from them. ...
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“Don't do it! It might seem like a cheaper opt......”

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Jan 27,2020
Minithumbdown
By: 'Anonymous'
Jan 27,2020
6 people found
this helpful
Don't do it! It might seem like a cheaper option but trust me, get an estate agent. House did not sell, 3 people came to look at it in 6 months, all of whom wanted to drop the price by £30,000 because it was overpriced by purple bricks. ...
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By: Tracey
Feb 21, 2020
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Same here. I cancelled when I saw the photos online they were awful but now they are demanding £1199 from me. I have now issued a complaint and waiting for a response. This company beware. They get paid if you sell or not. Worth paying extra for a real estate agent to do a real job. ...

“The estate agents really are as annoying as t......”

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Jan 27,2020
Minithumbdown
By: 'Luiz'
Jan 27,2020
0 people found
this helpful
The estate agents really are as annoying as the way they come across in the tv adverts.... its like they think they control you ?? go back too school learn how to deal with people...
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“Dont use in colchester...”

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Jan 24,2020
Minithumbdown
By: 'thomas'
Jan 24,2020
7 people found
this helpful
I believed purple bricks adverts that they were like a normal agent so I signed up to them paid for the many extras (profiling on the sites etc) and for the additional service of someone being able to show persons around the property. After signing ...
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By: Balu G Meempat
Jul 20, 2020
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I went through the same and now I have to pay the fees. Please advise how you plan to proceed ...

“Should be zero...”

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Jan 22,2020
Minithumbdown
By: 'Good'
Jan 22,2020
4 people found
this helpful
Not estate agents , just scammers they. Make people believe they will get a property charge hundreds of pounds in fees then ask for a guarantor then charge loads of fees for that too. Then say you've taken too long and get fees off some other ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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