Purplebricks
1.2/5, 490 reviews
6% recommended
39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Contact Us

Latest Reviews

 View all Reviews 490
12th Nov 2024
reviewed by 'Susan Dearden'
“If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after ......”
16th Sep 2024
reviewed by 'Kate'
“Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They ......”
2nd Jul 2024
reviewed by 'David'
“Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't ......”
10th Jun 2024
reviewed by 'Paul'
“Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to ......”
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
30th Apr 2024
reviewed by 'Sarah Lewis'
“I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 39% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 197 1 40 2 119
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“Just appalling....”

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Sep 21,2020
Minithumbdown
By: 'Michael'
Sep 21,2020
4 people found
this helpful
Just appalling. It's been about 2 months since my original complaint, and still nobody has contacted me from PurpleBricks. I've had to report them to the Property Ombudsman. Summary of my complaint, as a landlord: 1. Constant delays and lack of communication which led to loss of ...
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“Extremely arrogant, unhelpful, and apathetic ......”

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Sep 21,2020
Minithumbdown
By: 'xyz'
Sep 21,2020
3 people found
this helpful
Extremely arrogant, unhelpful, and apathetic agent EVER! My friends and I were interested in a property, but the agent Arfan refuse to show us around online. When we asked whether we could rent from a certain date, the agent just ignored us deliberately(it is ...
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“The worst year of my life. I only used purple......”

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Sep 21,2020
Minithumbdown
By: 'Ryan'
Sep 21,2020
3 people found
this helpful
The worst year of my life. I only used purplebricks due to the house we were buying was on with them. Could never get hold of our agent, we got strung along by our buyer for 6 months with visa problems, mortgage problems, and refused to ...
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“Avoid Purplebricks at all costs to avoid stress....”

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Sep 21,2020
Minithumbdown
By: 'Mandeep'
Sep 21,2020
3 people found
this helpful
Purplebricks are a big con run by totally incompetent people from top to bottom. They charge you for a service that do fail to provide, then refuse to talk to you. I have emailed several times , called countless times and theh would not get back ...
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“Terrible agent, stay away. We advertised our ......”

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Sep 21,2020
Minithumbdown
By: 'Chaim'
Sep 21,2020
3 people found
this helpful
Terrible agent, stay away. We advertised our house for sale at a very competitive price and in about 10 weeks hardly managed to get anyone in to view, we paid for viewings too but the rep never had any availability but 9 10 at night which is stupid, ...
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“Unacceptable!...”

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Sep 16,2020
Minithumbdown
By: 'Parveen'
Sep 16,2020
0 people found
this helpful
Needed an important valuation on a property under the Heathrow Flight Plan, had to show BAA that I wanted to market this Property. Been chasing the valuation for 3 day, no response. I received a text from Joshua attached. Sorry to be unsympathetic but my parents (...
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By: Nina
Nov 15, 2021
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You are being ridiculous to be honest, getting free valuation (obviously you were not planning to sell through them) and leaving negative feedback after it is evident that the agent having some difficulties. Pay RICS surveyor for the valuation next time. ...

“You really do get what you pay for and all ......”

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Sep 03,2020
Minithumbdown
By: 'Sarah'
Sep 03,2020
2 people found
this helpful
You really do get what you pay for and all you get is a glorified online advert with no help or advice from your "property expert" No bookings can be made by telephone so any potential buyer has to register with purple bricks. We also ...
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“Worst service ever!!!...”

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Aug 29,2020
Minithumbdown
By: 'Chris'
Aug 29,2020
1 people found
this helpful
Just been impossible to get a response, unless it is about sales. Toliet flooding for three days called a dozen numbers, all go to voicemail, and no one calls you back!!! Worst service ever!...
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“You don't get what you pay for...”

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Aug 24,2020
Minithumbdown
By: 'Manish'
Aug 24,2020
3 people found
this helpful
You don't get what you pay for I didn't have a local expert for the first 4 weeks after paying I have had to do half the viewings myself despite paying for PB to do viewings They are constantly telling me they will respond 'tomorrow' but ...
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“I'm a landlord. This is not the first time I'......”

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Aug 21,2020
Minithumbdown
By: 'Michael'
Aug 21,2020
1 people found
this helpful
I'm a landlord. This is not the first time I'm renting my property. Worse experience event. Constant delays and lack of communication and inactivity, even after we had found a tenant. We lost more than 2 weeks of rent, because PurpleBricks had not initiated the reference ...
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“Please please please spare yourself the hassl......”

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Aug 17,2020
Minithumbdown
By: 'Laura'
Aug 17,2020
7 people found
this helpful
Please please please spare yourself the hassle and stress by NOT using Purplebricks. I like so many others, fell for the 'fixed price' selling fee and with how quickly they valued my property. I booked the valuation for the Monday and to be fair to ...
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“This company is the worst estate agent I have......”

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Aug 11,2020
Minithumbdown
By: 'Klarice'
Aug 11,2020
12 people found
this helpful
This company is the worst estate agent I have ever dealt with in my life. From the communication from my so called agent to my viewers knocking on my door ' not being able to book a viewing with them ' purple bricks gave me ...
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By: Laura
Aug 18, 2020
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Hello :-) I just wrote my review on here and came across all the others - I’m now writing a formal complaint to them and will fight it all the way. You should too - we can’t let this company get away with this! ...

“Avoid for LETTINGS......”

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Aug 11,2020
Minithumbdown
By: 'Prith'
Aug 11,2020
3 people found
this helpful
I would not recommend purplebricks for LETTINGS. Avoid 'Troy Cartwright' if your application reaches him in the pre-tenancy department. Once the application reach backoffice it is difficult to get hold of them. I kept chasing them for updates but they are literally lairs and kept ...
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“By far the worst agent I have used. DO NOT US......”

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Aug 11,2020
Minithumbdown
By: 'Leon'
Aug 11,2020
5 people found
this helpful
By far the worst agent I have used. DO NOT USE THEM. Problems selling and buying through them. Once you sign the contract they don't care as they get paid. Only advice they offer is reduce then price. The only thing they do for their ...
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“Would never use again.Waited 7 months for a......”

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Jul 30,2020
Minithumbdown
By: 'Abbie'
Jul 30,2020
9 people found
this helpful
Would never use again. Waited 7 months for a property, just for it to fall through. Area expert never got in touch with us. We were left completely alone. The online concept doesn't work - there is no one in the middle driven by commission to ...
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“Shocking. Absolutely awful experience. Proper......”

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Jul 29,2020
Minithumbdown
By: 'Jay'
Jul 29,2020
5 people found
this helpful
Shocking. Absolutely awful experience. Property 'expert' got my hopes up with the price. Then she couldn't even write the description with correct grammar and spellings. And it just kept getting worse and worse as once you sign they lose interest in selling your property. I've ...
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“Don't touch with a barge pole. My experience ......”

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Jul 27,2020
Minithumbdown
By: 'Geoff'
Jul 27,2020
4 people found
this helpful
Don't touch with a barge pole. My experience started well but after we got a buyer the support was rubbish...
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“Do not waste your money. Their service is app......”

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Jul 27,2020
Minithumbdown
By: 'Debra'
Jul 27,2020
5 people found
this helpful
Do not waste your money. Their service is appalling. They take your money 10 months in whether you have sold or not. Absolutely no help from the agent. Always an excuse for not being available. My advice would be to go with a local agent , yes ...
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“Scammers- not estate agents!...”

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Jul 21,2020
Minithumbdown
By: 'Anon'
Jul 21,2020
8 people found
this helpful
After initially speaking with a property 'expert', my husband and I had some time to discuss our options, but my husband was receiving texts stating that we needed to get our property on the market as he had people interested already. Little did we know ...
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“Not satisfied...”

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Jul 20,2020
Minithumbdown
By: 'Valerie'
Jul 20,2020
6 people found
this helpful
Absolute rubbish. Would not recommend to anyone. Did not sell property. Agent was not easily contactable. Did not get sold. Disgusting!...
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“Terrible company, uncommunicative and just ge......”

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Jul 15,2020
Minithumbdown
By: 'Sam'
Jul 15,2020
2 people found
this helpful
Terrible company, uncommunicative and just generally rubbish in all aspects. there is a house to buy and I am a cash buyer, i wanted to see it and they didn't give an early appointment as promised. i feel let down by them. I have just ...
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“I had an awful experience with PurpleBricks. ......”

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Jul 07,2020
Minithumbdown
By: 'Michael'
Jul 07,2020
4 people found
this helpful
I had an awful experience with PurpleBricks. I've never been treated this badly in business before and have been caused so much stress by this experience. I have a modern 2 bedroom flat in London next to the River Thames. At the beginning, PurpleBricks were receptive ...
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“Careless...”

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Jul 07,2020
Minithumbdown
By: 'Neil'
Jul 07,2020
0 people found
this helpful
It seems that your experience using this kind of an agency depends on who your agent actually is. I really liked the agent dealing with me but then she left, and I think due to the way she was treated by her employer. The service ...
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“If I could give a zero I would. 2 weeks afte......”

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Jun 25,2020
Minithumbdown
By: 'Mike'
Jun 25,2020
4 people found
this helpful
If I could give a zero I would. 2 weeks after instructing them the property was still not on the market having to wait for head office to authorise the advertising. In the end I told them where to go and requested a refund of my ...
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“I would not recommend Purplebricks, we had 3 ......”

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Jun 25,2020
Minithumbdown
By: 'Emma'
Jun 25,2020
1 people found
this helpful
I would not recommend Purplebricks, we had 3 different people acting for us, 2 left the company 1 of those of her own choice and she even apologised to us for the service we had. The other person who left still had our key and no longer worked ...
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“Avoid at all costs!...”

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Jun 24,2020
Minithumbdown
By: 'Ms'
Jun 24,2020
1 people found
this helpful
It was not my choice to use PurpleBricks! By chance, I HAD TO, due to a property listed by them on one of the online platforms. Emailed them, requesting a viewing - no single sound in reply! Tried to call, but they redirect you to ...
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“Booking 2 appointments then not coming.If s......”

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Jun 22,2020
Minithumbdown
By: 'Adela'
Jun 22,2020
1 people found
this helpful
Booking 2 appointments then not coming. If saying 4pm so has to be 4pm not changing date again. Unproffesional company not use ! Location Greenford agent Joshua...
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By: Josh
Jun 22, 2020
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Hi Adela, please contact me on [email protected] to discuss this property in Greenford. I’m sure whatever viewing this is for, it can be arranged at your convenience. From the small bit of information provided I can’t work out which property you’re talking about and your name has not come up for any recent viewings. I hope to hear from you. Thanks ...

“THE WORST COMPANY EVER...”

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Jun 22,2020
Minithumbdown
By: 'Megan'
Jun 22,2020
8 people found
this helpful
This is the WORST company I have ever had to deal with. I am buying a house through purple bricks and the seller is using Purple Bricks solicitors...what a HUGE mistake. Everyone has told me how bad they are but I didn't expect anything ...
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“Unpleasant & Unprofessional...”

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Jun 12,2020
Minithumbdown
By: 'Grace'
Jun 12,2020
8 people found
this helpful
As a prospective buyer, I found the whole experience of dealing with Purplebricks very messy and unprofessional. In particular I found the online bidding really stressful...some bids were rejected online by the seller, and others I received a call from a Purplebricks agent to ...
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“Worst year of tenancy I've had...”

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Jun 10,2020
Minithumbdown
By: 'Max'
Jun 10,2020
3 people found
this helpful
If I could give 0 stars I would. Over the year I was a tenant with Purplebricks (Leicester branch) I rarely received any acknowledgment to my emails, unless it was to ask for money. I went through 3 different property managers and was never told when they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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