39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ...
show more
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
Latest Reviews
View all Reviews 491
12th Nov 2024
reviewed by 'Susan Dearden'
16th Sep 2024
reviewed by 'Kate'
2nd Jul 2024
reviewed by 'David'
10th Jun 2024
reviewed by 'Paul'
13th May 2024
reviewed by 'Alan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 39% | 22% | £23,000 | £3,500,000 |
| Lettings | 46% | 22% | £390 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 55 | 0 | 51 | 23 | 197 | 1 | 40 | 2 | 120 |
Areas covered
Address
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008
Opening Hours
- Open: 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Overall
Latest Properties
No Properties
Jun 04,2021
Jun 04,2021
1
people found
this helpful
this helpful
DON'T DO IT, after that they got my fee, they left me to deal with viewings by myself, not helpful at all, and if you got a property difficult to sell after get the fee they do anything to pist you off end force you ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2021
Jun 03,2021
0
people found
this helpful
this helpful
The worst agent I ever came across. The rented house stunk but it was sprayed before viewings by the agent. No code provided for the gate so I had to drag bins throughout the house for 3 weeks till I managed to break the sequence number. ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
The worst agent I ever came across. The rented house stunk but it was sprayed before viewings by the agent. No code provided for the gate so I had to drag bins throughout the house for 3 weeks till I managed to break the sequence number. ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
Quick enough to take my money to get me into a property. Absolute shambles when trying to get work done or contact after checkout.
Waited 2 weeks to get back to me about a drain issuse, Failed to rebook a 6 month inspection which in the end ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2021
May 28,2021
1
people found
this helpful
this helpful
Well, as i am not allowed to use expletives, i won't. But because of their utter incompetence and reliance on a conveyancing system that is utterly and completely unfit for purpose, our chain has broken down. Twice. I would not use Purple Bricks if they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02, 2021
View all comments
(1)
purple bricks are only interested in collecting a fee whether or not they sell the property! ...
May 26,2021
May 26,2021
0
people found
this helpful
this helpful
The property was in such bad condition she is lucky she did not die or at least get seriously harmed. Gas poisoning from leaks is not uncommon. Purple Brick have a responsibility to the tenant and need to vet their landlords better. She had a ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2021
May 18,2021
0
people found
this helpful
this helpful
Absolute waste of money. We used purple bricks over a period of 4 months. There were a few viewings but it all seemed a bit half arsed and lackluster.
After 4 months we had to pull the plug and change agents. Within two weeks of changing we ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2021
May 10,2021
0
people found
this helpful
this helpful
Recently bought a house with Purple Bricks as the agent. It was the worst experience ever. Once the offer has been accepted the agent simply disappears and there is no support whatsoever.
We tried to book a viewing before exchange of contracts to have a ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2021
May 10,2021
1
people found
this helpful
this helpful
Purple Bricks are awful. I wouldnt have considered selling with them due to their reputation but I was unfortunate enough to accept an offer from buyers who were using them. Got 4 weeks and about £1000 in to the moving process before I found out their incorrect ...
read full review
read full review
Was this helpful?
Yes
Yes
May 04,2021
May 04,2021
1
people found
this helpful
this helpful
Totally useless and left us out of pocket. We viewed a property listed by Purplebricks and were initially very happy to have an offer accepted. We then found out that the property is affected by Japanese Knotweed. The agent claims they had no idea (ie ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2021
May 02,2021
0
people found
this helpful
this helpful
Absolute waste of time. Cant get a viewing easily, its almost like their job is not their priority. Ive received text messages saying I cant make an offer without physical viewing! Ive been in the real estate business for 15 years and this company is not ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2021
May 02,2021
0
people found
this helpful
this helpful
If only I could give them 0 stars! The WORST estate agents you can possibly instruct if you want to sell your property. First of all, the “local property expert” allocated only shows interest the first time when you initially pay £s. Then, no interest. Make ...
read full review
read full review
Was this helpful?
Yes
Yes
“Purple Bricks overpriced my house to such an extent that it didn't sell but I was still forced to pay them a fee or was threatened with a debt collection agency. The local expert was not local and no longer works for the company. If I had been given...”
Apr 30,2021
Apr 30,2021
3
people found
this helpful
this helpful
Purple Bricks charged me over 1k when my house didn't sell after admitting that they significantly overvalued it. If I had known the real value of my house, I wouldn't have asked them to put it on the market. I was tied into a contract ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2021
Apr 26,2021
0
people found
this helpful
this helpful
Pre sale we were told that Purplebricks sold the most properties in the area. In the event we choose the full package, that meaning we choose purplebricks to conduct the viewings and negotiations then we will get benefit of purplebricks collecting feedback from customers. Something ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 14,2021
Apr 14,2021
2
people found
this helpful
this helpful
Absolute cowboys. Advised final offers were to be made by 6pm and all 3 bidders were submitting and increase up until this point (highest £20k over the asking). Advised that the vendor was reviewing the offers and would make a decision by the next morning.
9.40pm ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2021
Apr 08,2021
1
people found
this helpful
this helpful
No stars,
The agent in Bootle liverpool lied to us and said it had been cleaned after viewing via video.
Mold and fungus growing in kitchen under sink,
Smell of urine through out the house, leaks in kitchen, broken sockets. Food in the oven, mold ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 30,2021
Mar 30,2021
0
people found
this helpful
this helpful
Worst people i have ever dealt with. Spent time looking online and arranging viewings which kept getting cancelled without any explanation. I called and was assured it has happened in error, however it continued to happen. I had a called from one of the agents: ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28,2021
Mar 28,2021
0
people found
this helpful
this helpful
Do not use these liars.
Cowboy agent who lie and take advantage without informing buyers of honest reviews of the homes they are selling!!!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 23,2021
Mar 23,2021
0
people found
this helpful
this helpful
Poor communication throughout, misinformed by purple brinks local expert, fobbed off by customer services, maintenance and general repairs requests conveniently get wiped. Very disappointing experience all round....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2021
Mar 15,2021
3
people found
this helpful
this helpful
We didn't use Purple Bricks but our seller did and we feel compelled to write a review. Whereas we received exemplary service from our estate agent, PB left a lot to be desired, in particular the case handler Keiron who was rude, arrogant and unprofessional. ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2021
Mar 15,2021
2
people found
this helpful
this helpful
They talk a good game, but their true colours show quickly enough. Local property agent Marcus Goode changed the price listing on my property without my consent, then when I made a complaint about him doing so phoned me up to berate me for having ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2021
Mar 11,2021
1
people found
this helpful
this helpful
Undoubtedly the worst company I have ever come across. I would suggest if you have discrepancies with this company, file a complaint and then file the complaint with the property ombudsman who will should agree a compensation amount....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2021
Mar 09,2021
1
people found
this helpful
this helpful
Terrible experience, bad service, poor client management which resulted in waste of time and achieved nothing. I wish I had gone with traditional estate agent. Purple bricks put few pictures on the web and sitting on a chair waiting for its luck to come! They ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08,2021
Mar 08,2021
0
people found
this helpful
this helpful
An absolute shambles! This was my first (and hopefully last) experience attempting to buy a property through purple bricks. 'Area agent' didn't have a clue what she was doing - i wouldn't trust her selling any of my properties that for sure! They called me ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2021
Mar 05,2021
2
people found
this helpful
this helpful
I wrote a review on Trust Pilot of the bad experience I received trying to book a viewing using Purple bricks.
They have made me edit my review 5 times now.
They will flag anything they can to keep a bad review hidden.
Mine was initially ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2021
Mar 04,2021
2
people found
this helpful
this helpful
We registered with purple bricks 5 months ago.
In which time they have managed to get 5 viewers in a highly desirable neighbourhood a flat which was well presented. In which time 85% of all similar properties had sold above asking price.
We had to do our own ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2021
Mar 03,2021
2
people found
this helpful
this helpful
This companies performance personally is poor with their housing management. Found a beautiful house in Andover with a nice garden and enough room for our big family( sp11 6wz, picket twenty, 18 Bridle Close), which I was 100% confident in buying but there where other people interested ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2021
Feb 24,2021
1
people found
this helpful
this helpful
They engage in conditional selling by telling the seller you are not a qualified buyer if you refuse their broker. They will also reject any other bids from you to ensure the buyer who uses their services has their offer accepted. Avoid at all costs ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18,2021
Feb 18,2021
2
people found
this helpful
this helpful
Unprofessional, unreliable and disorganised. Do not use Purplebricks! The agents put little to no effort in trying to sell your property once they have your money and when confronted they just lie and get defensive. The app is useless and not helpful. Stay clear of ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2021
Feb 10,2021
1
people found
this helpful
this helpful
Absolutely dreadful company to deal with rip off listed our house with wrong details price, number of bedrooms, took our boards away after we complained yet still invoiced us for listing our property for 1 month with incorrect everything can't believe our experience with purple bricks...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents
