39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ...
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Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
Latest Reviews
View all Reviews 491
12th Nov 2024
reviewed by 'Susan Dearden'
16th Sep 2024
reviewed by 'Kate'
2nd Jul 2024
reviewed by 'David'
10th Jun 2024
reviewed by 'Paul'
13th May 2024
reviewed by 'Alan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 39% | 22% | £23,000 | £3,500,000 |
| Lettings | 46% | 22% | £390 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 55 | 0 | 51 | 23 | 197 | 1 | 40 | 2 | 120 |
Areas covered
Address
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008
Opening Hours
- Open: 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Overall
Latest Properties
No Properties
Jul 17,2023
Jul 17,2023
3
people found
this helpful
this helpful
Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval ...
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Jul 10,2023
Jul 10,2023
3
people found
this helpful
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Please do not go with this company. Its run by jokers,
Staff in all on commission to sell.
Must of the the time there on holiday, never answer the phone , many mistakes on the listing .
Ease do not go with this company.
100% bad, 13 phone calls ...
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Jul 05,2023
Jul 05,2023
0
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I had an appointment to view a property at 5pm, which I had booked online. However, I received a request to reschedule the appointment to 7pm and received a confirmation email for the new time. I arrived at the appointment and waited for the agent, ...
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Jun 19,2023
Jun 19,2023
5
people found
this helpful
this helpful
Avoid this scam operation they will take money for doing nothing at all. They didn't get a single viewing for us in 4 months despite being on there highest package. We swapped to a proper agent and had over 30 viewings and sold within 6 weeks. They are ...
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Jun 19,2023
Jun 19,2023
2
people found
this helpful
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Very poor service in the Southampton area. Marcus Goode doesn't appear interested in upholding viewings. Several cancellations, sometimes at the last minute trying to view a house 3 times. The only contact is email, no call or text so you need to be constantly checking emails ...
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Jun 06,2023
Jun 06,2023
0
people found
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We have been stuck in a landlord rental agreement and literally pay a monthly fee to micromanage this appalling service. Do not use them to manage your lettings. They will leave you vulnerable. Luckily tenants have given notice and we can end the service. No ...
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May 31,2023
May 31,2023
1
people found
this helpful
this helpful
Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers.
After ...
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Apr 30,2023
Apr 30,2023
4
people found
this helpful
this helpful
Do not I repeat do not use these scammers. They took my advert offline then continued to lie about it. Tried taking payment 4 times but I've fought every time to get it back. Now they have sent an edited phone list saying I called them ...
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Mar 13,2023
Mar 13,2023
3
people found
this helpful
this helpful
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives ...
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Feb 22,2023
Feb 22,2023
3
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I would give zero stars if possible. Our whole sale transaction was a disaster from start to finish. After 9 months of time wasting the chain (our buyer and our seller - top of the chain) fell apart.
Escalated issues to the area director who never ...
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Feb 20,2023
Feb 20,2023
2
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this helpful
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If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and ...
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Jan 10,2023
Jan 10,2023
6
people found
this helpful
this helpful
Booked an appointment for a valuation through the online system. No one showed. Left a voicemail for the agent - he never returned the call. Waste of time....
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Dec 15,2022
Dec 15,2022
4
people found
this helpful
this helpful
Genuinely don't bother. This summer I put my house on the market with PB, the estate agent then went AWOL. Nothing for weeks. I then discover that he's been off sick, no replacement was given in his place, and no contact made by head office. ...
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Dec 09,2022
Dec 09,2022
11
people found
this helpful
this helpful
Purple Bricks will take your money and not sell you property!
I realise that the money most agents charge is not reflected in the service they provide but Purple Bricks is a real scammer. They goal is 'rake' customers to get their fee and do ...
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Oct 10,2022
Oct 10,2022
5
people found
this helpful
this helpful
Terrible company! I was told by an agent that because my mum had dementia, if she changed her mind there would be no charge. She changed her mind, and 12 months later, just after she had passed away, I received a bill for the full amount! ...
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Oct 05,2022
Oct 05,2022
4
people found
this helpful
this helpful
Do not use purple bricks, after signed contract they don't bother contacting you at all, haven't spoke to anyone since 1st august complained numerous times to have waited ages for a response after going through trading standards to be told they think there service has ...
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Sep 22,2022
Sep 22,2022
4
people found
this helpful
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This has been a nightmare. I wish I had never used Purple Bricks. I put my house on the the market was sold in a day but purple bricks sent me a time waster who pulled out after 2 months. After that nothing the agents who ...
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Sep 05,2022
Sep 05,2022
1
people found
this helpful
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These guys all totally disorganised and understaffed they seem to put all their resources into signing you up it's better to stick with the traditional high street agents with the clear no sale no fee position. Purplebricks use a lot of unclear terms to trap ...
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Aug 22,2022
Aug 22,2022
3
people found
this helpful
this helpful
Horrendous experience dealing with Purplebricks who were engaged to sell a property.
1) Agent responsible did not show up to viewings plus very poor communication with buyers and a number chose not to view the property because of this (I had paid Purplebricks for this service)
2) ...
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Jul 31,2022
Jul 31,2022
3
people found
this helpful
this helpful
Without a doubt one of the worst estate agents on the market, they do what they can to actively promote the Purplebricks brand on tv and via online advertising, but their marketing of your property is abysmal. We were unfortunate enough to have an agent ...
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Jul 12,2022
Jul 12,2022
3
people found
this helpful
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can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it ...
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Jun 20,2022
Jun 20,2022
3
people found
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Don't use them as a letting agent
I use them as a letting agent, in the process of leaving them, they are changing staff constantly, they are ignorant, unprofessional and totally useless.
They ignore the tenant and the landlord, they ignore emails and phone messages.
...
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Jun 20,2022
Jun 20,2022
1
people found
this helpful
this helpful
Waste of time
Waste of time. Overpriced the property and then no viewings. There is no 14 day cooling off if you have had photos taken and it takes weeks to speak to someone in customer services to answer any queries. They are obviously very short ...
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May 03,2022
May 03,2022
5
people found
this helpful
this helpful
They did not sell my property, I had to go with another agent who sold my property within weeks.
We had a viewing booked in only days after it went on the market and received an asking price offer after the buyer loving the property ...
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Mar 28,2022
Mar 28,2022
2
people found
this helpful
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Hello. I have found one property on purple bricks I got view confirmation email to view the property I live in Fulham and all the way I have to see property in Wembley Park. We were reached on time to view the property and no ...
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Mar 11,2022
Mar 11,2022
3
people found
this helpful
this helpful
Don't use them.
My student son can't get back the deposit.
The rent has finished last September but still phone calls and emails do not give any result!...
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Mar 10,2022
Mar 10,2022
7
people found
this helpful
this helpful
This review will no doubt be removed like all the other 1* reviews but I hope it saves someone the heartache of purple bricks!
They suck you in with cheap fees and their "award winning" app and then leave you high and dry.
As soon as ...
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Mar 04,2022
Mar 04,2022
3
people found
this helpful
this helpful
Just paid £1,248.00 to Purplebricks, a huge waste of money! In a year of being with Purple Bricks I had two requests for viewing, both cancelled, so not a single viewing,
Don't be taken in by the "No Sale No Fee" - Purple Bricks will want ...
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Feb 28,2022
Feb 28,2022
6
people found
this helpful
this helpful
Our client has an upheld complaint with the property ombudsman due to their neglect to provide clients with full information on their marketing for all costs relating to the purchase! They initially denied having this information on file, in a formal final complaint response, although ...
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Feb 25,2022
Feb 25,2022
4
people found
this helpful
this helpful
Do not use this company, lie during contract, stating no sell no fee, but check small print!!! Will sell your fixed fee, for which they do nothing for!! To a debt recovery agent.
A lazy, inaccurate, terrible company.
Do nothing to sell the property, then ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 1:49 PM 13/12/2017 by allAgents
