Purplebricks
1.2/5, 490 reviews
6% recommended
39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Contact Us

Latest Reviews

 View all Reviews 490
12th Nov 2024
reviewed by 'Susan Dearden'
“If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after ......”
16th Sep 2024
reviewed by 'Kate'
“Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They ......”
2nd Jul 2024
reviewed by 'David'
“Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't ......”
10th Jun 2024
reviewed by 'Paul'
“Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to ......”
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
30th Apr 2024
reviewed by 'Sarah Lewis'
“I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 39% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 197 1 40 2 119
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“Avoid...”

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Nov 02,2018
Minithumbdown
By: 'Charlotte'
Nov 02,2018
12 people found
this helpful
** Very disappointed ** After previously marketing a property with no problems I have used purplebricks for my current property. I have had very little contact regarding marketing other than when I have chased the estate agent. The property has been on the market since the 8th ...
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“Aggressive and Rude...”

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Nov 02,2018
Minithumbdown
By: 'Annoyed'
Nov 02,2018
13 people found
this helpful
Tried to buy a property thro Purple Bricks which fell through as they hadn't vetted the buyer properly and left us out of pocket by £1500. But they were quick enough to ring me and DEMAND evidence of our deposit even though the offer on the ...
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By: Even more annoyed again
Oct 03, 2020
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Rude, aggressive in their approach and full of their own self importance...wouldn’t even consider trying to buy of sold by them ...

“Good for photos and advertising property...”

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Nov 01,2018
Minithumbdown
By: 'kathykagora'
Nov 01,2018
9 people found
this helpful
If all you want are some photos of your property which can then be listed onto Rightmove and Zoopla etc then Purplebricks does the job. Follow-up sales support (a crucial stage) has been absent. I've had to do all the chasing including liaise with the ...
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Comment on agent fees
A bit expensive for taking photos and putting onto Rightmove and Zoopla?
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“MR ASTLEY...”

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Oct 25,2018
Minithumbdown
By: 'SKIPPY'
Oct 25,2018
0 people found
this helpful
You lot are a bunch of con artists You have swindled me out of 900 pounds for Doing nothing shame on you I Am going to seek legal advice...
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Comment on agent fees
ROBBERY WITH VOLONCE
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“Terrible...”

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Oct 24,2018
Minithumbdown
By: 'Marie'
Oct 24,2018
0 people found
this helpful
I used PurpleBricks and they were dreadful. They didn't turn up for viewings, had no customer service and lost his keys. They were shocking as soon as the contract was signed and I would never touch them to sell or buy again....
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Comment on agent fees
They were very high and not free as the advert says
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“Brilliant for a Month......”

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Oct 22,2018
Minithumbup
By: 'Peter'
Oct 22,2018
10 people found
this helpful
Agent was brilliant for the first month, then slowly vanished! Doesn't answer emails or phone now. Couldn't fault the service from Natalie initially, very encouraging and professional work. Follow ups were quick and had a few viewings, but after a month all that dissipated. I'm ...
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Comment on agent fees
Fees are brilliant if your property will sell itself.
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“HOPELESS...”

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Oct 12,2018
Minithumbdown
By: 'Mark'
Oct 12,2018
21 people found
this helpful
Do not use plain and simple. Hidden costs and zero follow up. Use solicitors with no local knowledge, don't qualify buyers and are never available. And then you still have to pay them even if the sale falls through. Its a con and a rip-off. ...
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Comment on agent fees
Hidden costs and its rubbish that's it no sale no fee - you have to pay regardless
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“Criminals!...”

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Oct 04,2018
Minithumbdown
By: 'Jacqueline'
Oct 04,2018
0 people found
this helpful
I had the worse experience ever with this company. They are criminals and I had to involve a lawyer twice to get my money back! First I agreed a rental agreement with a one year break clause which can be triggered after 10 months with a 2 ...
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“Very unprofessional and with no check if the ''buyer'' is actualy in the position to realy buy a property...”

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Oct 02,2018
Minithumbup
By: 'Connie'
Oct 02,2018
0 people found
this helpful
I had my house for sale with a high street Estate Agent. A had a buyer whose property is on the market with PurpleBriks. After a couple of months my buyer sale fell through as their buyer couldn't get a mortgage. And this happened twice ...
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Comment on agent fees
Bad as if you have problems, you lose the money any way. Waste of time.
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“Avoid at all costs!...”

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Oct 01,2018
Minithumbdown
By: 'Juliap1978'
Oct 01,2018
34 people found
this helpful
Please don't make the same mistake that I (and it seems many others) did and choose to ignore all the negative reviews of Purplebricks. Blinded by the sales patter of my 'local property expert' and the low cost, I believed that Purplebricks would give me ...
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Comment on agent fees
You pay even if your house doesn't sell. They don't want it to sell quickly- you are more likely to buy their add one if your house stays on the market longer.
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“I feel that purple bricks as a company are advising consultants to advertise property's for higher price, than other agents, to get you hooked....”

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Sep 30,2018
Minithumbdown
By: 'Purple'
Sep 30,2018
0 people found
this helpful
My agent was helpful. Jayne Blackburn. I feel she would be better sacking off PB and going on her own...
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Comment on agent fees
Fees ok, but you are on you right own.
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“Nightmare...”

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Sep 19,2018
Minithumbdown
By: 'Ian'
Sep 19,2018
0 people found
this helpful
Nightmare right from the start. Seller is renting the property out. Two months in and he failed to give the tenant notice. Now I have to wait another month while he gives her notice. Agent unhelpful" in fact does not answer my calls or texts. ...
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“House selling nightmare...”

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Sep 15,2018
Minithumbdown
By: 'Ron'
Sep 15,2018
0 people found
this helpful
We are selling our house and due to the buyer using purplebricks, the sale has grinded to a halt Our solicitor has not been able to contact Purplebricks solicitor as these are on line........
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Comment on agent fees
Very Bad
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“Awful experience...”

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Sep 11,2018
Minithumbdown
By: 'unhappy'
Sep 11,2018
31 people found
this helpful
my property was on the market for 9 months with not one viewing, despite reducing the asking price by £10,000. The pictures did not do the property justice, the descriptions written of primary school standard and contact with the agent limited. Graham was useless then went off ...
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“Ridiculously awful...”

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Sep 11,2018
Minithumbdown
By: 'Mitch'
Sep 11,2018
17 people found
this helpful
I also do not know where to start. In 20 years of renting this is worst experience. Even complaining and speaking to managers and directors changes nothing. I still have outstanding maintenance issues from over six months ago staff changing every two months and using that ...
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Comment on agent fees
High
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“Worst letting Agent ever...”

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Aug 29,2018
Minithumbdown
By: 'Patel'
Aug 29,2018
26 people found
this helpful
They have messed me around so much, I don't think I have enough space here and wouldn't know where to start. Then I find out there's a clause in my contract that say £600 plus Vat to leave even though I've been there over a year. ...
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Comment on agent fees
Terrible
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“Poor show...”

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Aug 29,2018
Minithumbdown
By: 'Rachael'
Aug 29,2018
21 people found
this helpful
Debbie came across as friendly, engaging and enthusiastic to sell, but my experience was she was focused on getting me to sign up and not at all on selling my property....
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Comment on agent fees
Fees were very good and highly competitive, but because they are paid in advance they have no inventive to seek your property.
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“Terrible estate agent. Don't buy through them!...”

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Aug 27,2018
Minithumbdown
By: 'Kerri'
Aug 27,2018
20 people found
this helpful
Unhelpful. No communication. Not in a position to sell myself and my partner went to purchase a property with purplebricks end of Feb 2018 for a property at 66 the common in Barwell. It has been 6 months since we started, and we pulled out a week ago. ...
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Comment on agent fees
We did not pay fees through this company but lost money through our solicitors because of the negligence
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“Purple bricks...”

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Aug 13,2018
Minithumbdown
By: 'R'
Aug 13,2018
35 people found
this helpful
There isn't much I can say really.They are absolutely rubbish.I would advise that you spend the extra money and go to a High street agent. After 4 months of empty promises we gave up with them. Went to a high street agent and sold ...
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Comment on agent fees
The fees are more if you live in the London area (£1100) didn't mind paying that but there was a £300 fee for them to show the property to clients this was not value for money. And don't forget the VAT. All in All for the service the fees are to much.
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By: James Preece
Aug 16, 2018
View all comments (1)
Sale fell through as purple bricks didn't do due diligence on the buyer wasted 6 weeks lost the house we were buying. Also charged us £360 for using other solicitors for the aborted transaction. Have now moved from purple bricks as we don't even get feedback from viewers!! All in all I would recommend not using purple bricks to anyone as they still want their £849 for this sub standard service, good luck purple bricks!! ...

“Late drunk loud agent...”

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Aug 13,2018
Minithumbdown
By: 'Dan'
Aug 13,2018
23 people found
this helpful
WORST experience with a real estate agent BY FAR with PurpleBricks. I booked a viewing to a property, and the agent responsible for showing me the place sent me a last minute email at 3am cancelling my viewing for no apparent reason. I waited outside ...
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“Unhelpful...”

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Aug 13,2018
Minithumbdown
By: 'Jessica'
Aug 13,2018
14 people found
this helpful
(First Time Seller) - I had my offer accepted on a house, but after needing to arrange for some further checks, the agent was completely unhelpful, only sending me text messages in response to my attempted phone calls. Purchase fell through due to poor communication ...
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“Dreadful. Just about the sign up. Want your money upfront so sign up is the be all....”

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Aug 13,2018
Minithumbdown
By: 'Unimpressed'
Aug 13,2018
20 people found
this helpful
Turned up late, jeans and t shirt. Undervalued significantly. Couldn't answer questions, didnt listen. All about the sign up. Get the fee. Sent a quote in £30k more after telling me it wasn't worth it. Just want your money up front. Be very careful. These ...
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Comment on agent fees
Fees were cheap bit no confidence he would do anything after he got the money.
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“Absolutely Awful Service...”

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Aug 13,2018
Minithumbdown
By: 'LondonTenant'
Aug 13,2018
13 people found
this helpful
I have been complaining about an ongoing maintenance issue at our property which severely impacts our health on a day-to-day basis - and purple bricks have been incredibly inept at dealing with it. The staff is unresponsive, the phone number provided for helplines all circle ...
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Comment on agent fees
overcharge as all estate agents do but fees are not the main issue. the main issue is responsiveness and them not doing anything
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“Complete Commisery from Start to Finish...”

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Aug 13,2018
Minithumbdown
By: 'Not'
Aug 13,2018
25 people found
this helpful
The so called "Local Property Expert" massively overvalued the property, took awful photos and regurgitated manufactured statistics about how good Purplebricks are and repeated them for about an hour. The property was put on Rightmove. That was the end of what Purplebricks actually did to ...
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“Unprofessional, very rude , clueless and useless staff! Offered on a ......”

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Aug 13,2018
Minithumbdown
By: 'Anca'
Aug 13,2018
17 people found
this helpful
Unprofessional, very rude , clueless and useless staff! Offered on a property that they've had on the market for more than 2 months with no interest, on Mon 15th and no one contacted me about the offer for 4 day ! 4 days!!!! ( taking into account I'm Chain free buyer ...
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“UNPROFESSIONAL...”

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Jul 30,2018
Minithumbdown
By: 'GUESS'
Jul 30,2018
6 people found
this helpful
Do not use purple bricks overpriced our house By £40.000 then had the cheek to say we agreed to valuation, removed from sale after every potential sale failed due to over valuation Removed money from our credit card account when I only gave them my card ...
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Comment on agent fees
FEES FOR WHAT BEING USELESS
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“Absolutely Awful...”

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Jul 23,2018
Minithumbdown
By: 'Helen'
Jul 23,2018
0 people found
this helpful
We are in the middle of trying to purchase a house through Purple Bricks. We are almost ready to complete on our sale, only to find out that PB's inhouse solicitors have done nothing, claiming that hey hadn't been instructed (a total fabrication). We now ...
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Comment on agent fees
N/A
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“Excellent, more than earned his fee...”

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Jul 10,2018
Minithumbup
By: 'Highly'
Jul 10,2018
11 people found
this helpful
Steve Haines helped us sell our house a year ago. From the outset he was friendly and enthusiastic about the house. I loved that we could edit the particulars online and also add our own photos. I also appreciated the online calendar - it meant ...
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Comment on agent fees
Excellent value for money - I can't see why you'd pay up to five times as much for a traditional agent.
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“Miss...”

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Jul 10,2018
Minithumbdown
By: 'Suzanne'
Jul 10,2018
34 people found
this helpful
DON'T GO WITH PURPLE BRICKS. They did don't explain to my elderly mother that it was a purely internet based estate agents, They under valued the property, they took dreadful photos, the floor plan was wrong, I withdrew the property after 4 weeks, and they took £1283.00 ...
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Comment on agent fees
BAD BAD BAD
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By: Judith
Sep 13, 2018
View all comments (4)
I think this can be classed as elderly abuse. I'm in my fifties and went with purple bricks only to find I had to do everything myself on their nightmare of a website with no help from the agent. So I definitely think the elderly should be protected from signing up for something that they would not be qualified or have the capacity to do. Nothing was explained to me about having to manage my own account online. How can it be legal to encourage an elderly person to sign up for something they wou ...

“MAKE SURE YOU PROTECT YOUR DEPOSIT WITH DPS !...”

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Jul 10,2018
Minithumbdown
By: 'Raysumm'
Jul 10,2018
24 people found
this helpful
Because PB won't care either way. Viewing fine. Moved in and had to organise power bills Council tax etc myself. Fine. When I gave agency notice at end of agreed let period, suddenly all contact stopped. 2 and a half months after inventory I'm still waiting ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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