Purplebricks
1.2/5, 491 reviews
6% recommended
39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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Latest Reviews

 View all Reviews 491
13th Dec 2024
reviewed by 'Hads'
“An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This ......”
12th Nov 2024
reviewed by 'Susan Dearden'
“If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after ......”
16th Sep 2024
reviewed by 'Kate'
“Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They ......”
2nd Jul 2024
reviewed by 'David'
“Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't ......”
10th Jun 2024
reviewed by 'Paul'
“Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to ......”
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 39% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 197 1 40 2 120
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“Purple bricks Stay away...”

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Jun 04,2019
Minithumbdown
By: 'paul'
Jun 04,2019
24 people found
this helpful
Purple bricks, where shall I start. Undisclosed fees, not made clear, especially the use of their conveyancing company, otherwise there is a £360 extra fee. Lost set of keys to the house, no mention of offering to pay for a new set to be cut, even ...
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poor for what you receive
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“Excellent...”

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May 30,2019
Minithumbup
By: 'V'
May 30,2019
1 people found
this helpful
I cannot understand all the negative reviews for Purple Bricks. I have sold two properties in the last six months with them and am in the process of selling two more, which are both about to complete. Fast, efficient and sold all properties within a ...
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Comment on agent fees
Excellent - much cheaper than other estate agents.
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“Rubbish...”

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May 28,2019
Minithumbdown
By: 'Mrs'
May 28,2019
8 people found
this helpful
Rubbish no help at all just wanted the commission would never use purpleBricks ever give me my money back you are just robbers ....
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Comment on agent fees
as a company you don't deliver told everyone I've talked to don't go near touch you with a 10 foot porch poll.
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“Avoid...”

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May 28,2019
Minithumbdown
By: 'John'
May 28,2019
10 people found
this helpful
I was really gobsmacked. Then three months into things I found out that PurpleBricks did not check the buyers source of funds. Everyone makes mistakes I thought at the time I then accepted a great offer a second time two months later the same happened. ...
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Comment on agent fees
Cheap fees even if not sold
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“Buying joke!...”

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May 28,2019
Minithumbdown
By: 'On'
May 28,2019
8 people found
this helpful
Have time to waste? Purplebricks is one for you! The team covering south west 16 are so unprofessional it is unreal. They have cancelled our viewings for the same property three times in one week! The problem is the first cancellation my husband basically become a ...
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N/A
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“Appalling service...”

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May 28,2019
Minithumbdown
By: 'Disgraceful'
May 28,2019
8 people found
this helpful
Absolute appalling service in Leeds, the only thing that was carried out satisfactory was the EPC rating. We signed no agreement nor was told about the set fee then landed with a bill 10 months later even though they'd not sold the property. After waiting almost 2 ...
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They do nothing to promote the sale, the fees are unjustified and not communicated clearly, absolutely unacceptable.
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“Horrendous...”

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May 22,2019
Minithumbdown
By: 'Gemma123'
May 22,2019
10 people found
this helpful
I decided to use purple bricks so that I could have full control over the viewings etc, guy came out talked us through the process etc decided to go ahead, he stood in my house and read out the T&C to myself and my ...
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Comment on agent fees
Terrible hidden costs
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“Diabolicle, shoddy and unprofessional...”

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May 22,2019
Minithumbdown
By: 'Ripped'
May 22,2019
22 people found
this helpful
Worst experience of an estate agent ever. Initially the agent put house on sale for one hundred thousand less than the asking price leading us to be inundated with requests to view. Although he rectified this on the website, no apology and I had the ...
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Comment on agent fees
Bad
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By: Ray McCarthy
Mar 04, 2021
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Very similar experience myself. They were misleading on their fees, "forgot" to tell me about add ons. Put my house up for sale for much less than it was worth - which led to 7 viewings in first day. 1st buyer took 5 months to get their mortgage declined, 2nd buyer another 3 months to get mortgage declined. Called another local proper agent, they said its worth far more, now sold for asking price and its completing next week, I wish I had never used Purple Bricks. Still had to pay them £1,299 f ...

“Thief's without the masks...”

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May 20,2019
Minithumbdown
By: 'john25'
May 20,2019
17 people found
this helpful
I could go on about how bad this company is. £600 fee if you decide to cancel the management fee even though the contract term has finished. £132 boiler call out fee (just to inspect) even though you are paying for Fully Managed service. Hidden charges that ...
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Comment on agent fees
shocking
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“AVOID...”

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May 14,2019
Minithumbdown
By: 'Bev'
May 14,2019
16 people found
this helpful
Absolute useless it's all a con DO NOT fall for the no commission advert, they do not help you one bit Cost hell of a lot more than proper estate agents...
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Comment on agent fees
Catch after catch con
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“Access Unavailable...”

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May 13,2019
Minithumbdown
By: 'Ed'
May 13,2019
15 people found
this helpful
We made an appointment to view a property with Purplebricks' local agent, but we were unable to access the property. The agent has made no attempt to reschedule the visit...
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“AVOID...”

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May 07,2019
Minithumbdown
By: 'RonF'
May 07,2019
15 people found
this helpful
You Pay For What You Get My home was on the market for over 3 months and I had not one viewing or even one call of interest with PB. Every time I contacted them using the message system, I never had a reply, not one, ...
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Comment on agent fees
Cheap but too much for this lack of attention and replies.
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By: PHILLIP FAIRBROTHER
May 14, 2019
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I just told the PB agent that I was unhappy and that he was to remove the house from sale and to no longer act on my behalf. ...

“Appalling Service from the start...”

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May 01,2019
Minithumbdown
By: 'Purplebricks'
May 01,2019
16 people found
this helpful
Upon three attempts to provide a property description to advertise my home for sale, following requests to amend mistakes in grammar, an incorrect number of bedrooms and several mentions of uPVC windows which were infact wooden. The agreement was cancelled and refunded. When I politely ...
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“Purple Bricks donot actively sell your home...”

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Apr 30,2019
Minithumbdown
By: 'very'
Apr 30,2019
24 people found
this helpful
I have to start by saying that our agent seemed like a nice guy, I felt he was just working for the wrong company, although he probably can't sleep at night knowing what said company does. Purple bricks do nothing to sell your property, no ...
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Comment on agent fees
Awful
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“Purplebricks...”

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Apr 29,2019
Minithumbdown
By: 'A'
Apr 29,2019
12 people found
this helpful
All I can say - if you pay peanuts you get monkeys. I think that saying says it all - no other description needed!!...
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“Complicated, frustrating, unreliable...”

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Apr 25,2019
Minithumbdown
By: 'Mark'
Apr 25,2019
14 people found
this helpful
As feedback: 1. I've only tried to make appointments to view two properties with Purplebricks. 2. I've received 24 emails since yesterday (Tues). 3. I've spoken to the central switchboard three times. Dealing with PB is complicated and frustratingly time consuming, especially with PB's errors in making bookings, confirming ...
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“Waste of time...”

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Apr 18,2019
Minithumbdown
By: 'none'
Apr 18,2019
16 people found
this helpful
Really disappointed with this agent. They make too many simple mistakes like missing appointments, etc wasting your time. Please avoid. Not worth it....
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“I believe I lost 10k because of there incompetence...”

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Apr 18,2019
Minithumbdown
By: 'Purple'
Apr 18,2019
119 people found
this helpful
DO NOT USE PURPLE BRICKS. I decided to sell my home and foolishly fell for the none commission advert that cost me dearly. I contacted Purple Bricks and a Craig Tokley came to see me. He was friendly and looking back I was foolish to ...
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Comment on agent fees
Cost me loads more than I am supposed to have saved
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By: Martha
Sep 28, 2023
View all comments (28)
They told me if after 10 months there was no sale I didn’t have to pay. Now they sent me a bill for 4,280 pounds . They kept changing agents and didn’t hear from them for months . At one point I had to do the viewing myself because the agent kept changing they would come to my house knowing anything about the property. Can anyone advise me how to get out of this 10 month’s contract. I can’t pay that fee. It’s ridiculous to have to pay 4,280 pounds and they lied telling me after the 10 ...

“Do not be taken in by their advert like I did...”

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Apr 17,2019
Minithumbdown
By: 'Christctc'
Apr 17,2019
14 people found
this helpful
UPDATE TO THIER RESPONSE. Yes they offered me £200 which I declined. I will take this to the ombudsman for statistical purposes and will be filing a motion in the small claims court. IF IT IS CHEAPER GUYS, DONT FALL INTO THE TRAP. GO FOR A ...
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By: Chris
Nov 18, 2019
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Unfortunately they ruled against me also. Stating that it is clear in the terms and conditions that they are not liable for unsold properties etc etc etc. They are scum and i advise to steer clear ...

“AVOID...”

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Apr 17,2019
Minithumbdown
By: 'rhosboy'
Apr 17,2019
12 people found
this helpful
They overpriced by £35k to start with and I did discuss this with the agent but she was adamant. She was most helpful and kept in touch the first 4 weeks after which never heard from her again. Nearly 12m and 3 viewings later still not sold. ...
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Comment on agent fees
overpaid for no work done
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“AVOID,AVOID,AVOID...”

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Apr 15,2019
Minithumbdown
By: 'LIARS!!'
Apr 15,2019
14 people found
this helpful
I'm afraid I join the hundreds out there that have been bitten by these thieves!! I signed up to Purple Bricks in June 2018 after I was told that my property will have access to over 400 000 potential buyers. Rubbish, rubbish, rubbish!!!! It is now April 2019 and ...
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Comment on agent fees
FEES ARE VERY BAD BECAUSE YOU ARE TIED INTO PAYING THEM. WHETHER YOUR PROPERTY SELLS OR NOT,YOU HAVE TO PAY THE FEES!
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“Awful estate agents...”

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Apr 11,2019
Minithumbdown
By: 'Dissatisfied'
Apr 11,2019
8 people found
this helpful
Absolutely disgraceful service provided, I suggest avoiding this company like the plague! Had a viewing for a house and didnt get notified that the property had been sold days prior, wasted our time and had to find out ourselves the property had been sold when ...
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Comment on agent fees
Awful
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“Website doesn't work - entered different mile radius from.chosenocation and it's throwing me up properties 50+ miles away...”

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Apr 03,2019
Minithumbdown
By: 'Website'
Apr 03,2019
6 people found
this helpful
Website location selection doesn't work. Throwing me up properties 50+ miles away from chosen location for every option eg. 1 mile radius, 2 miles, 5 miles, 10 message etc. Complete waste of time...
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N/a
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“MAGIC...”

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Apr 03,2019
Minithumbup
By: 'Brian'
Apr 03,2019
1 people found
this helpful
Joe Grundy took control of the sale of my property and had it sold in less than a week . He kept in touch with me through the process and was there when ever I needed him AN ABSOLUTE GENT!! A TOP AGENT Cheers Joe...
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Comment on agent fees
good deserved every penny
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“AVOID AT ALL COST!!!...”

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Apr 02,2019
Minithumbdown
By: 'Kentish'
Apr 02,2019
11 people found
this helpful
Highly unprofessional approach to selling your property. When you complain about the service and are then made to feel it its your fault and not down to their lack of duty of care to the client. This agent wins every time they take a fee ...
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Comment on agent fees
The fee would be good if they provided a service.
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“Terrible experience...”

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Mar 25,2019
Minithumbdown
By: 'Kawasakibob'
Mar 25,2019
15 people found
this helpful
Got pb to value and market our property . Agent was full of ,I'll do this etc for you all bells and whistles . Ended up after we were locked into contract he sent his wife to do viewings . someone we had never met never mind she ...
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Comment on agent fees
Bad
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“Nightmare...”

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Mar 25,2019
Minithumbdown
By: 'Unhappy'
Mar 25,2019
9 people found
this helpful
Once you have signed they are not interested as they get paid regardless. Will have to instruct a proper agent as well to get the job done....
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Comment on agent fees
Too much for nothing.
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“Not recommended...”

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Mar 19,2019
Minithumbdown
By: 'London'
Mar 19,2019
9 people found
this helpful
Used Purple Bricks to try to try to sell flat last year. Flat was on market for around 2 months and only attracted one viewing and no offers. Yet Purple Bricks is still demanding payment of nearly £1200. I regret using their service, as the service provided ...
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Comment on agent fees
Excessively high given the service
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“BEWARE AVOID !!!!...”

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Mar 19,2019
Minithumbdown
By: 'STAY'
Mar 19,2019
9 people found
this helpful
WORST EXPERIANCE EVER INCOMPETENCE TO THE HIGHEST DEGREE , THEY WILL TRY Their best to deduct from your deposit at the most minute of things professional theifs you've been warned stay away !!...
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Comment on agent fees
Useless
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“Disgraceful...”

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Mar 19,2019
Minithumbdown
By: 'Sumit'
Mar 19,2019
13 people found
this helpful
I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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