Puffin Properties
4.9/5, 28 reviews
96% recommended
100% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Puffin properties are a Sales and Lettings Agency, within the premises are Premier Choice Mortgages show more Puffin properties are a Sales and Lettings Agency, within the premises are Premier Choice Mortgages

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Latest Reviews

 View all Reviews 28
11th Aug 2018
reviewed by 'Ally'
“After waisting 6 months with a previous estate agent I came across Stephanie at Puffin. She had given my some worthwhile ......”
10th Aug 2018
reviewed by 'Manuela'
“I dealt with Stephanie when buying my flat and found the service very professional and Stephanie went above and beyond ......”
8th Aug 2018
reviewed by 'Gordon'
“Great service from Stephanie and Sharon.Stephanie was very accommodating and offered us an "out of hours" viewing, while literally ......”
8th Aug 2018
reviewed by 'IanCampbell'
“Estate agents have a bad reputation and it can be difficult to work out who to choose to handle the ......”
2nd May 2018
reviewed by 'Kirkland'
“I had to work so my wife had to depend on your staff. Stephanie Wilson was there to help my ......”
10th Feb 2018
reviewed by 'Andy'
“Thought I'd leave a wee review. 1st heard of Puffin when we were looking at a house they were selling ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 80% £35,000 £215,000
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 18 1 8 0 1 0
Areas covered
  • ML3
  • ML1
  • Central Scotland
  • ML12
  • G64
  • G67
Address

121 Quarry Street
Hamilton
Lanarkshire
ML3 7DR
01698260011

update staff | update details

Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
LPS Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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“Satisfied client....”

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Aug 11,2018
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Stephanie
By: 'Ally'
Aug 11,2018
0 people found
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After waisting 6 months with a previous estate agent I came across Stephanie at Puffin. She had given my some worthwhile advice which prompted me to ditch the previous agents and sign up with her and Puffin. It was not the easiest property to sell but ...
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Comment on agent fees
Good agent fees.
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“5 star !!...”

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Aug 10,2018
Minithumbup
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Stephanie
By: 'Manuela'
Aug 10,2018
0 people found
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I dealt with Stephanie when buying my flat and found the service very professional and Stephanie went above and beyond to help me get the flat I wanted , totally kept me in the loop on all aspects throughout the sale and I would highly recommend ...
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“Above and beyond...”

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Aug 08,2018
Minithumbup
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Stephanie
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Sharon
By: 'Gordon'
Aug 08,2018
0 people found
this helpful
Great service from Stephanie and Sharon. Stephanie was very accommodating and offered us an "out of hours" viewing, while literally next door a rival agent couldn't let us in for over a week. This paid off as we made and had an offer accepted within 10 ...
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Comment on agent fees
Fees didn't apply to us as we were the purchaser.
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“First Class Estate Agent...”

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Aug 08,2018
Minithumbup
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Stephanie
By: 'IanCampbell'
Aug 08,2018
0 people found
this helpful
Estate agents have a bad reputation and it can be difficult to work out who to choose to handle the marketing of your home. Luckily you're reading this review so your problem has been solved! Puffin were exceptional from outset - Stephanie was punctual and ...
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Comment on agent fees
The fixed fee structure means you know exactly what you're getting and how much it will cost. Cheaper than the big name and a much more personalised service too.
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“Stephanie Wilson FANTASTIC...”

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May 02,2018
Minithumbup
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Stephanie
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Stephanie
By: 'Kirkland'
May 02,2018
0 people found
this helpful
I had to work so my wife had to depend on your staff. Stephanie Wilson was there to help my wife with every aspect of the sale. She was tolerant professional and went more than the extra mile to ease the pressure of selling a ...
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Comment on agent fees
Excellent
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“Thought I'd leave a wee review. 1st heard of Puffin ......”

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Feb 10,2018
Minithumbup
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Stephanie
By: 'Andy'
Feb 10,2018
0 people found
this helpful
Thought I'd leave a wee review. 1st heard of Puffin when we were looking at a house they were selling very quick in getting back to us and replied to let us know that even though property had only been on the market one day ...
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Comment on agent fees
Very good
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“We first put our property on through Catherine Thomson when ......”

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Nov 21,2017
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Stephanie
By: 'Mr'
Nov 21,2017
2 people found
this helpful
We first put our property on through Catherine Thomson when Puffin first moved to sales. We were promised that there were absolutely no fees and that they got their return from selling to the buyers. The house was with them for over 2 years and we ...
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Comment on agent fees
See review.
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By: Mr Very Unhappy.
Nov 22, 2017
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Stephanie - get your facts right. It is not a caravan - have a look at Catherines photos. Catherine was very knowledgable about Park Homes however you have obviously got no knowledge whatsoever. ...

“Catherine has always been professional and courteous and I am ......”

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Jun 26,2017
Minithumbup
By: 'Bobo'
Jun 26,2017
0 people found
this helpful
Catherine has always been professional and courteous and I am happy with the price achieved for our sale and the fees charged. The only slight negative is the amount of time to sell. Overall very happy....
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Comment on agent fees
Very reasonable
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“As a buyer, living abroad and feeling quite isolated regarding ......”

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Apr 25,2017
Minithumbup
By: 'Kevin'
Apr 25,2017
0 people found
this helpful
As a buyer, living abroad and feeling quite isolated regarding our possible purchase, Mary was a perfect fit for us. She helped from the very beginning of our first call and continued to help us out by being in constant contact until our offer was ...
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Comment on agent fees
No comment.
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By: Mary Grant
Apr 26, 2017
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Thank you Kevin for your lovely feedback, we're delighted that you got the property you were looking for. Good luck in your new home. ...

“We are delighted with the service we got from Catherine ......”

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Mar 22,2017
Minithumbup
By: 'J'
Mar 22,2017
0 people found
this helpful
We are delighted with the service we got from Catherine at Puffin Properties, she always kept in touch to let us know everything that was going on, and also really helpful and easy to talk to.Our house went up for sale on a Thursday ...
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Comment on agent fees
Excellent fees
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“Excellent experience with puffin properties. From organising the home report ......”

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Mar 20,2017
Minithumbup
By: 'Alan'
Mar 20,2017
0 people found
this helpful
Excellent experience with puffin properties. From organising the home report to marketing and selling property it took less than 3 weeks. We also by following the advice of the estate agent were able to maximise our price. Delighted with the service we received....
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Comment on agent fees
Very reasonable fee.
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“We would definitely recommend Catherine of Puffin Properties if you ......”

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Feb 10,2017
Minithumbup
By: 'Big'
Feb 10,2017
0 people found
this helpful
We would definitely recommend Catherine of Puffin Properties if you are thinking of selling your home. Nothing is too much bother for her. She carried out all the viewings herself and kept us fully informed of all progress regarding the viewings and gave us a ...
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Comment on agent fees
Very reasonably priced agent fees
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“I purchased a property through Catherine, who has been efficient, ......”

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Sep 16,2016
Minithumbup
By: 'Buyer'
Sep 16,2016
0 people found
this helpful
I purchased a property through Catherine, who has been efficient, helpful and pro-active wherever it was needed to ensure it was a smooth process. I would certainly recommend her to anyone wanting to sell, or if I ever were to sell, consider her services again....
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Comment on agent fees
not applicable.
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“Catherine from Puffin Properties was excellent. We urgently wanted to ......”

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Sep 05,2016
Minithumbup
By: 'Robert'
Sep 05,2016
0 people found
this helpful
Catherine from Puffin Properties was excellent. We urgently wanted to sell our house, however, we lived in an area where house sales were very slow. Catherine was straight on the case and very quickly organised all the necessary ie home report, photos etc. Catherine kept ...
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Comment on agent fees
Fees? What fees??? Absolutely amazing!!!
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“Catherine was a delight to work with. She was available ......”

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Aug 31,2016
Minithumbup
By: 'Steven'
Aug 31,2016
0 people found
this helpful
Catherine was a delight to work with. She was available at any time of the day to answer queries and provided status updates on the progress of the sale on a daily basis. Her enthusiasm and knowledge shone through and made the entire process hassle ...
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Comment on agent fees
The fees charged by Catherine are lower than other Agents in the area. Utterly fantastic service at a very reduced cost.
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“Anyone in the Lanarkshire area looking to sell their property ......”

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Aug 30,2016
Minithumbup
By: 'Elizabeth'
Aug 30,2016
0 people found
this helpful
Anyone in the Lanarkshire area looking to sell their property should look no further than Catherine Thomson at Puffin Properties. You will never find a more dedicated or committed agent who will go way beyond the call of duty. Catherine done all the viewing for ...
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Comment on agent fees
Fees were so good you wouldn't believe me if I told you
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“Catherine proved to be a great help with a recent ......”

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May 11,2016
Minithumbup
By: 'Dave'
May 11,2016
0 people found
this helpful
Catherine proved to be a great help with a recent property purchase. Her professional approach put me at ease and no problem was too small for her personal attention. thanks again for all you done....
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Comment on agent fees
Very reasonable
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“Catherine was exceptionally helpful when we were selling our flat. ......”

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May 11,2016
Minithumbup
By: 'Mandy'
May 11,2016
0 people found
this helpful
Catherine was exceptionally helpful when we were selling our flat. It ended up being a complicated and stressful process but she went out of her way to do everything she could to make sure it was sold in time for us to move in to ...
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Comment on agent fees
Good
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“I am currently in the process of moving down South, ......”

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May 04,2016
Minithumbup
By: 'Leighbissett'
May 04,2016
0 people found
this helpful
I am currently in the process of moving down South, and have seen a number of agents in order to put my house on the for sae market. Catherine visited and she was clearly the most enthusiastic and motivated. She showed genuine interest in assisting ...
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Comment on agent fees
Good
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“Catherine was the agent listed to buy our current house. ......”

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Apr 29,2016
Minithumbup
By: 'kirsty'
Apr 29,2016
0 people found
this helpful
Catherine was the agent listed to buy our current house. She was very friendly and accommodating and was surprised that she worked on weekends unlike other bigger agencies on the market. She was quick to respond and would highly recommend. Thanks again...
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“Thanks again to Catherine for all her hard work. Definitely ......”

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Apr 28,2016
Minithumbup
By: 'Ruth'
Apr 28,2016
0 people found
this helpful
Thanks again to Catherine for all her hard work. Definitely have and will continue to recommend your services. Thanks again, Ruth...
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Comment on agent fees
Good
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“We decided to sell our home with Puffin Properties and ......”

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Apr 25,2016
Minithumbup
By: 'Pamela'
Apr 25,2016
0 people found
this helpful
We decided to sell our home with Puffin Properties and we could not of been happier with the service we received. They came out quickly, help to sort our home report, pictures and home we promplty put on the market. Our listing went live at 10...
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Comment on agent fees
There are no fees so you can't really beat that. Apart from paying from our home report. We are over the moon with Catherine and Puffin Properties.
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“We recently bought a house which was being sold by ......”

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Apr 25,2016
Minithumbup
By: 'Suzanne'
Apr 25,2016
0 people found
this helpful
We recently bought a house which was being sold by puffin properties - I found Catherine to be very friendly and helpful throughout the transaction and we have decided to use her company again for renting out our other flat....
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Comment on agent fees
N/a
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“thank you so much for all your help on buying, ......”

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Apr 25,2016
Minithumbup
By: 'lawrence'
Apr 25,2016
0 people found
this helpful
thank you so much for all your help on buying, my home ,you made it a very easy, exercise, with your help, you answered all my queries and any you did,nt know immediately, you came back with the answer, I wish you all the ...
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Comment on agent fees
n/a
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“I would like to say a massive thank you to ......”

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Apr 25,2016
Minithumbup
By: 'Carol'
Apr 25,2016
0 people found
this helpful
I would like to say a massive thank you to Catherine of Puffin Properties for making the sale of our property so quick and stress free. Catherine dealt with everything so efficiently from arranging the house report, taking the photographs for advertising and arranging suitable ...
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Comment on agent fees
Excellent
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“Catherine from Puffin properties was recommended to us by a ......”

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Apr 25,2016
Minithumbup
By: 'Sheila'
Apr 25,2016
0 people found
this helpful
Catherine from Puffin properties was recommended to us by a friend that Catherine had been the agent for. She is such a professional lady, so helpful, took great pictures to market our home, and within a couple of days of the house going on the ...
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Comment on agent fees
The fact that there are no selling fees is great. Only had to pay for the home report. Other companies should take a leaf out of Puffin Properties book.
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“my house sale had a very bumpy ride buy i ......”

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Apr 24,2016
Minithumbup
By: 'catherine'
Apr 24,2016
0 people found
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my house sale had a very bumpy ride buy i dont think it would have sold without the help of catherine who was a tireless and hard working agent for puffin propertys and ourselfs i would not hesitate to ask her guidance or help in ...
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Comment on agent fees
as the fee was zero i would say good
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“I contacted this agent origionally as an interested buyer of ......”

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Apr 24,2016
Minithumbup
By: 'Liz'
Apr 24,2016
0 people found
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I contacted this agent origionally as an interested buyer of one of their properties but I was so impressed with the outstanding customer service I received from Catherine that I have now instructed them to sell my property. Catherine was extremely helpful, knowledgeable and when ...
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Comment on agent fees
They seem work different to other agents in terms that they sell the services associated with property as opposed to set fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

members of Property Redress Scheme.
Last updated at 9:49 AM 22/11/2017 by Sharon Cuthbert

Awards won by Puffin Properties

Regional Awards won by Puffin Properties

Individual Branch Awards

Hamilton, ML3


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