The Property Bureau (Glasgow)
2.1/5, 23 reviews
26% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
The Property Bureau has been established over 25 years ago and has since been recognised as one of the leading property letting agency in Glasgow and surrounding areas in Scotland. We also specialise in property sales and guarantee a first-class ... show more The Property Bureau has been established over 25 years ago and has since been recognised as one of the leading property letting agency in Glasgow and surrounding areas in Scotland. We also specialise in property sales and guarantee a first-class customer service throughout our branches in Stirling, Helensburgh and Milngavie.

Why Property Bureau?


We are an independent residential letting and estate agency that offer a tailored customer service to meet clients` needs. Property Bureau offers transparent and honest procedures when managing property or initiating and finishing a sale. We have an extensive experience as an estate agency in Glasgow and we take our business very seriously to ensure the best service. Sale of your property is always our main priority so we will do anything to help It reach its full potential. Our sales consultants will walk you through the entire sales or lettings process every step of the way. Whether you have an apartment, a detached villa or a large investment portfolio, Property Bureau will handle it with care and professionalism.
1-2-Let | Free instant Valuation

Latest Reviews

 View all Reviews 23
13th Aug 2024
reviewed by 'Anaïs'
“Worse experience ever !!!!!! When I left my room has been rented by someone else but the agency didn’t give ......”
13th Nov 2023
reviewed by 'Stacey Fotheringham'
“The worst company I have ever dealt with in my life. I have never waited less than 4 months for a ......”
9th Nov 2023
reviewed by 'Shamantha B S'
“The rented property is Flat 4/1,55 Mitchell Street, Glasgow, G1 3LN. Please, tenants, don't ever come here or choose this apartment. ......”
21st Aug 2023
reviewed by 'Fraser'
“I had an excellent experience with Yvonne at the Property Bureau Stirling - the flat was spotless when I moved ......”
7th Jun 2023
reviewed by 'Aileen cossar'
“I had a terrible experience with this company. I rented my mother's house through the Property Bureau a number of ......”
16th Mar 2021
reviewed by 'Pooja'
“Fantastic ! Jenni at property bureau is an asset to the team . Nothing but positive remarks to say . Highly recommend...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £168,000 £168,000
Lettings 50% 50% £475 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 4 15 1 0 0 0 0 2
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

The Property Bureau (Glasgow) Branches (view all 3)
Helensburgh, G84
Milngavie, G61
Stirling, FK8

“Run away...”

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Aug 13,2024
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By: 'Anaïs'
Aug 13,2024
0 people found
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Worse experience ever !!!!!! When I left my room has been rented by someone else but the agency didn’t give a contract to the new tenant so I had to pay for 2 months while someone else was living there !!!!! Every time I tried to call ...
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“The worst company I have ever dealt with in m......”

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Nov 13,2023
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By: 'Stacey Fotheringham'
Nov 13,2023
0 people found
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The worst company I have ever dealt with in my life. I have never waited less than 4 months for a repair. Almost zero communication from them at all times....
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“The rented property is Flat 4/1,55 Mitchell S......”

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Nov 09,2023
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By: 'Shamantha B S'
Nov 09,2023
0 people found
this helpful
The rented property is Flat 4/1,55 Mitchell Street, Glasgow, G1 3LN. Please, tenants, don't ever come here or choose this apartment. We have suffered a lot in just two months in this house. I know this sounds silly, but any of you can have a chat ...
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“Excellent Experience...”

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Aug 21,2023
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Yvonne
By: 'Fraser'
Aug 21,2023
0 people found
this helpful
I had an excellent experience with Yvonne at the Property Bureau Stirling - the flat was spotless when I moved in, and any issues I had were dealt with in a prompt, friendly, and helpful fashion. My deposit was also quickly returned to me at ...
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“I had a terrible experience with this company......”

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Jun 07,2023
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By: 'Aileen cossar'
Jun 07,2023
0 people found
this helpful
I had a terrible experience with this company. I rented my mother's house through the Property Bureau a number of years ago. They never checked the condition of the house. When the tenants left the place was disgusting and we had to pay out a ...
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“Fantastic ! Jenni at property bureau is an as......”

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Mar 16,2021
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Jenni
By: 'Pooja'
Mar 16,2021
0 people found
this helpful
Fantastic ! Jenni at property bureau is an asset to the team . Nothing but positive remarks to say . Highly recommend...
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“Shysters or simply representing unscrupulous ......”

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May 08,2020
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By: 'andrew'
May 08,2020
1 people found
this helpful
Shysters or simply representing unscrupulous landlords - i'm not sure. Regardless, be very wary when you rent from these guys. Nearly 4 months down the line that is me finally getting my deposit back after fighting about cleaning and the replacement of a carpet in one ...
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“Sadly I have nothing positive to say about Pr......”

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Jan 23,2020
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By: 'Lorna'
Jan 23,2020
4 people found
this helpful
Sadly I have nothing positive to say about Property Bureau, who I am currently renting my home from. Avoid at all costs. They will not fulfill their legal responsibility as a letting agent to provide accommodation that is water tight, heated sufficiently, and functioning to ...
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By: Lorna
May 07, 2020
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Hi Claire Sorry to hear you are also suffering as a result of Property Bureau's negligence. Hopefully your issues have been sorted by now, but if not, the email address is [email protected]. We are still living with the consequences of repairs not being made before the pandemic. ...

“We have just completed the sale of our house ......”

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Jan 14,2020
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Fiona
By: 'Douglas'
Jan 14,2020
0 people found
this helpful
We have just completed the sale of our house and would like to extend our thanks to Property Bureau In Helensburgh. We cannot thank them enough for the efficient way we have been dealt with. We were kept informed on a regular basis from start ...
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“Great service...”

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Feb 03,2019
Minithumbup
By: 'Tom'
Feb 03,2019
1 people found
this helpful
I've had a great experience with Property Bureau from the very beginning. Signing the lease after viewing the property was really hassle-free and they have always kept their promises since. They are very responsive to all my enquiries whenever there's a fault in my flat. ...
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“As you can't give a rating of 0, 1 will have to ......”

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Jan 15,2018
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By: 'Thank'
Jan 15,2018
13 people found
this helpful
As you can't give a rating of 0, 1 will have to do. My flatmate and I stayed in a property listed with property bureau for over a year and a half. Throughout that time we had constant emails, phone calls and hassle from the agents at ...
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“Yet another money-grabbing letting agency which doesn't care about its ......”

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Dec 01,2017
Minithumbdown
By: 'reluctanttenant'
Dec 01,2017
7 people found
this helpful
Yet another money-grabbing letting agency which doesn't care about its tenants, and whose staff seem to forget that despite the property being rented, this is still the tenants' HOME, and should be treated with respect. The flat was dirty and mouldy when I moved in; ...
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By: Rachael Smith
Dec 21, 2017
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Hi, I'm having similar problems ! What did you do and what ended up happening ? ...

“I rented off this time waste of a company in ......”

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Aug 07,2017
Minithumbdown
By: 'AngryBurd'
Aug 07,2017
7 people found
this helpful
I rented off this time waste of a company in January this year, I was allowed to move into a property that had clearly not been professionally cleaned as stated. I ended my tenancy after 4 months living in the property that I kept extremely acceptable ...
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“Sad to be leaving renting with this branch. I have ......”

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Nov 20,2016
Minithumbup
By: 'Bill'
Nov 20,2016
0 people found
this helpful
Sad to be leaving renting with this branch. I have rented with them for 5 years and have nothing but praise for their professionalism,courtesy, and willingness to help in meeting my needs. I would have no hesitation in recommending to all....
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“LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a ......”

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Feb 17,2016
Minithumbdown
By: 'confidential'
Feb 17,2016
4 people found
this helpful
LANDLORDS DO NOT USE THIS COMPANY- showing excuse for a business. We left our name about 2 dif. properties, had to chase up the staff to get proper and full information. Was told property let agreed and left our number in case anything fell through or ...
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Comment on agent fees
BAD
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“This property bureau rented me a house which during the ......”

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Jul 02,2015
Minithumbdown
By: 'Saga'
Jul 02,2015
2 people found
this helpful
This property bureau rented me a house which during the winter proved to be absolutely insufficient as a winter let. Leaky windows, uninsulated tin roof, draft coming in from the windows and from the front door, a road full of potholes and not ploughed throughout ...
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What agent could do to change your mind?
If the agent would have responded to us regarding our complaints, rather than just sending us a "notice to quit" and taken it seriously, we could have worked something out.
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“Worst letting agent I have ever found, you have to ......”

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Sep 07,2014
Minithumbdown
By: 'john'
Sep 07,2014
4 people found
this helpful
Worst letting agent I have ever found, you have to fight to get your deposit back. Staff are not friendly at all...
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“You have to fight to get deposit back through a ......”

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Jul 12,2014
Minithumbdown
By: 'Wise'
Jul 12,2014
2 people found
this helpful
You have to fight to get deposit back through a company called safe deposits scotland organisation 2 months after vacating and still waiting...
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“They've never attended repairs. After I informed them I will ......”

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Apr 26,2014
Minithumbdown
By: 'Marjorie'
Apr 26,2014
3 people found
this helpful
They've never attended repairs. After I informed them I will be vacating the property in summer, they decided to ask us to move out on 31st March 2014. A property that was unfurnished and no photographic inventory provided, they decided to with-hold £1500 deposit of ours. The ...
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What agent could do to change your mind?
Be there for both tenants and landlord. Help the tenants more (when it comes to property maintenance) - they are the middleman between the tenant and landlord but they clearly failed.
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“I would like to thank Mark Coll who was extremely ......”

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Apr 14,2014
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Mark
By: 'J'
Apr 14,2014
0 people found
this helpful
I would like to thank Mark Coll who was extremely helpful on the day I was checking out of the flat which I had been renting from the Milngavie branch for the past year and a half. All the staff that I had spoken to ...
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“I wish that I had read the previous reviews before ......”

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Jul 30,2013
Minithumbdown
By: 'Another'
Jul 30,2013
3 people found
this helpful
I wish that I had read the previous reviews before I used the Property Bureau. My experience dittos that of both of the reviews and I am currently in dispute with the Property Bureau over a cleaning bill that they have slapped me with for £150. ...
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“My own experience of this firm almost mirrors that of ......”

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Mar 17,2013
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AUDREY
By: 'Never'
Mar 17,2013
5 people found
this helpful
My own experience of this firm almost mirrors that of 'badlytreatedtenant' (above). The director responsible for investigating internal complaints refused to acknowledge correspondence from me for six months, then claimed the internal complaints procedure had not been exhausted when the matter was raised with the ...
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“Agent did not attend to repairs, ignored emails, ignored complaints. ......”

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Jul 31,2012
Minithumbdown
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AUDREY
By: 'badlytreatedtenant'
Jul 31,2012
5 people found
this helpful
Agent did not attend to repairs, ignored emails, ignored complaints. Did not allow termination of lease at the end of the contracted date. Flat was very dirty when let out, cleaned to a high standard when leaving. Was left in a better standard than was ...
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What agent could do to change your mind?
Acknowledged problems, attempted to fix them, left the flat in a reasonable state (it was disgusting) and not expect it to be in a better state when keys handed back (although it was by far). Not be so blatant in cheating the tenant out of the deposit and by sticking to the terms of the lease agreement.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by The Property Bureau (Glasgow)

Regional Awards won by The Property Bureau (Glasgow)

Individual Branch Awards


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