Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

Contact Us

Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Tracey was the perfect person to help me find my ......”

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Dec 14,2015
Minithumbup
By: 'Jess'
Dec 14,2015
2 people found
this helpful
Tracey was the perfect person to help me find my first flat. She is so polite and helpful and nothing is too much for her...
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“We had brilliant service from Mark on buying our first ......”

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Dec 14,2015
Minithumbup
By: 'Holly'
Dec 14,2015
1 people found
this helpful
We had brilliant service from Mark on buying our first place, always willing to help and answer questions and liaising with us throughout the process to update and advise us on the next steps. We couldn't have done it with him! Mark helped out a ...
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“I first contacted Luke in 2014 when I initially was considering ......”

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Dec 11,2015
Minithumbup
By: 'Zoe'
Dec 11,2015
1 people found
this helpful
I first contacted Luke in 2014 when I initially was considering selling my property. At that time I decided that it wasn't the best time for me to sell and Luke was completely happy to accept this. Luke would contact me every now and then to ...
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“Joanne was extremely helpful throughout the purchase of my property, ......”

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Dec 11,2015
Minithumbup
By: 'Tanveer'
Dec 11,2015
1 people found
this helpful
Joanne was extremely helpful throughout the purchase of my property, providing information about the house in the first instance and then at each stage of the buying process. She always went out of her way to make sure my questions were answered and frequently chased ...
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“I was a tenant looking for somewhere to live.Tracey ......”

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Dec 11,2015
Minithumbup
By: 'Richard'
Dec 11,2015
3 people found
this helpful
I was a tenant looking for somewhere to live.Tracey Ramsey was extremely polite and helpful.she put me at ease immediately,which allowed me to concentrate on the main issue,which was finding a flat.once I found a flat,Tracey was always on ...
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Comment on agent fees
The fees,we're far too high,I feel rental fees generally are far too high
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“Bilal was an excellent negotiator. He really looked after us ......”

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Dec 11,2015
Minithumbup
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Bilal
By: 'Jane'
Dec 11,2015
1 people found
this helpful
Bilal was an excellent negotiator. He really looked after us during the property search and eventual purchase of our first home. Bilal let us look around properties in detail, gave us space to check things out and didn't do any of the hard sell that ...
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“The desire for the landlord and tenant to have the ......”

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Dec 10,2015
Minithumbup
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Sean
By: 'Emma'
Dec 10,2015
2 people found
this helpful
The desire for the landlord and tenant to have the best deal possible, so that neither would be disadvantaged. Took their time to make sure all the references and checks were in order /in place before completing. Not rushing to complete to meet anyone's deadline ...
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“Sean was helpful with providing updates from the sellers - ......”

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Dec 10,2015
Minithumbup
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Sean
By: 'JamesNewton'
Dec 10,2015
2 people found
this helpful
Sean was helpful with providing updates from the sellers - the process took a long time but we got there in the end. Mark passed on questions on the flat to the sellers and relayed the answers quickly and efficiently....
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“Spencer's were very good in fact they were excellent . They ......”

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Dec 10,2015
Minithumbup
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Sean
By: 'SC'
Dec 10,2015
2 people found
this helpful
Spencer's were very good in fact they were excellent . They were on the ball , and very efficient , from the beginning to the end I could not fault them at all . I would use them again without hesitation . They chased both solicitors and kept every one ...
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Comment on agent fees
Very efficient, I believe that they worked very hard to sell my property . Amazing guys to deal with. Worth every penny .Sharon
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“Spencers have been my only letting agents and have, for ......”

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Dec 09,2015
Minithumbup
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Sean
By: 'Amanda'
Dec 09,2015
2 people found
this helpful
Spencers have been my only letting agents and have, for the third year, attracted very good tenants. Throughout the process Mark proved to be incredibly helpful with organising keys, certificates and viewings, even when these were awkward. He is also very quick to respond to ...
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“After we signed the contract for the property it took 2 ......”

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Dec 09,2015
Minithumbdown
By: 'Kieran'
Dec 09,2015
4 people found
this helpful
After we signed the contract for the property it took 2 weeks to get the keys. Which was purely down to there lack of organisation, we were paying rent for a property we couldn't live in. When we finally got the keys to our flat, it ...
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Comment on agent fees
very high fees, even for london
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“Mikeala made my viewing experience extremely pleasant from start to ......”

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Dec 08,2015
Minithumbup
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Mikeala
By: 'Aaron'
Dec 08,2015
6 people found
this helpful
Mikeala made my viewing experience extremely pleasant from start to finish, she was very neighbourly and professional unlike other agents I have dealt with. I would definitely recommend Mikeala as a first choice agent....
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“Quite often Estate Agents are aligned with second hand car ......”

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Dec 07,2015
Minithumbup
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Rashad
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Bilal
By: 'Steve'
Dec 07,2015
2 people found
this helpful
Quite often Estate Agents are aligned with second hand car dealers, bankers and politicians when it comes to their rating as a profession. However, Spencers in Forest Gate are more akin to Surgeons, Nurses or Teachers in the quality of the service they provide and ...
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“Sabit was very helpful in every step of the process ......”

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Dec 07,2015
Minithumbup
By: 'Archie'
Dec 07,2015
4 people found
this helpful
Sabit was very helpful in every step of the process and provided us with all of the information we required to complete the process after first viewing the property....
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Comment on agent fees
Fees were higher than expected.
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“Joanne Edney was the perfect agent. Stayed in touch and ......”

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Dec 03,2015
Minithumbup
By: 'DW'
Dec 03,2015
1 people found
this helpful
Joanne Edney was the perfect agent. Stayed in touch and pushed the sale forward without causing any upset or problems. Lived up to client expectations!...
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“Have used this agent for over 10-years. They always respond ......”

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Dec 02,2015
Minithumbup
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Sean
By: 'Terry'
Dec 02,2015
2 people found
this helpful
Have used this agent for over 10-years. They always respond to calls, give advice, and find the right tenants....
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“Generally we found the service to be helpful and efficient.......”

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Dec 02,2015
Minithumbup
By: 'RG'
Dec 02,2015
0 people found
this helpful
Generally we found the service to be helpful and efficient. I found the government information they provided with checklists very useful. However there were somethings we were told would be sorted which weren't before we moved in. There were also some contractual questions that we ...
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By: keith cross
Dec 08, 2015
View all comments (1)
Dear RG Thank you for your feedback and I am pleased to see that overall you felt our service was ‘friendly and efficient'. Thank you for taking the time to speak with the office Manager earlier. Although I am disappointed that you initially felt your questions in relation to the tenancy agreement were not answered sufficiently, I understand that following your subsequent conversation with the Manager you now feel that these questions have been addressed in a satisfactory manner. ...

“Tracey was very effective in assesing our initial needs relating ......”

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Dec 02,2015
Minithumbup
By: 'Danvir'
Dec 02,2015
0 people found
this helpful
Tracey was very effective in assesing our initial needs relating to type of property we were looking for and within the hour we had agreed to settle on after seeing the first property that she had got so perfectly right in her assessment. In addition, ...
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“Mr mark was very very he was good he helped ......”

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Dec 01,2015
Minithumbup
By: 'Bob'
Dec 01,2015
2 people found
this helpful
Mr mark was very very he was good he helped Us with everything I have already spoke to My friends and and I hope that they will be using This man at you company....
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“I'd like to thank Mark and Sean for a job ......”

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Nov 30,2015
Minithumbup
By: 'P'
Nov 30,2015
2 people found
this helpful
I'd like to thank Mark and Sean for a job well done. From the very start they exhibited a sense of professionalism and honesty that we immediately warmed to, very realistic with price / timelines etc and both offered us reassurance and good advice when it ...
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“Claire was very helpful throughout the whole process and ensured ......”

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Nov 26,2015
Minithumbup
By: 'Mr'
Nov 26,2015
1 people found
this helpful
Claire was very helpful throughout the whole process and ensured a smooth purchase took place, we felt at ease and were able to exchange in good time. In Claire's absence Sean and Jay contributed effectively. I would certainly recommend Spencer's and the team mentioned above....
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“Matt has been extremely supportive though out the whole exercise ......”

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Nov 26,2015
Minithumbup
By: 'George'
Nov 26,2015
0 people found
this helpful
Matt has been extremely supportive though out the whole exercise involved in setting up, and letting our property. His knowledge, expertise and professional manner made it a pleasure dealing with him and he is a great credit to Spencers and I would have no hesitation ...
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“My partner and I do appreciate how everything goes with ......”

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Nov 25,2015
Minithumbup
By: 'Taofik'
Nov 25,2015
1 people found
this helpful
My partner and I do appreciate how everything goes with Spencer's property compare to some letting agent in our area that shows different property without given the property out and collected money for reference from different people,at the end they fail reference which is ...
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“Tracey Ramsay was helpful and with great confidence of finding ......”

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Nov 25,2015
Minithumbup
By: 'Ilir'
Nov 25,2015
2 people found
this helpful
Tracey Ramsay was helpful and with great confidence of finding a flat for me and my girlfriend within 5 days of contacting her.She was a great letting agent and amazing human being. Thanks Tracey...
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“Our experience was pretty smooth. The guys at the office ......”

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Nov 24,2015
Minithumbup
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Sean
By: 'Lucia'
Nov 24,2015
0 people found
this helpful
Our experience was pretty smooth. The guys at the office were very relaxed and helpful so that made the experience much easier. The only thing that we found difficult was how expensive their fees are! I think so far, they have been the most expensive ...
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Comment on agent fees
see above.
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“I let my property recently through Spencers where Gemma White ......”

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Nov 20,2015
Minithumbup
By: 'Kevin'
Nov 20,2015
0 people found
this helpful
I let my property recently through Spencers where Gemma White dealt with the letting. Gemma was very helpful and professional through out the process and kept me informed at all times. Jo Shemilt was also very helpful in finalising details of the lease. I would ...
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“Dealing with Portico was simple and straightforward. My agent went ......”

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Nov 20,2015
Minithumbup
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Ivett
By: 'Jeff'
Nov 20,2015
0 people found
this helpful
Dealing with Portico was simple and straightforward. My agent went out of her way to clarify any of the question I had; she helped me throughout the process and was my biggest advocate. I recommend Portico, it didn't feel like the other estate agents I ...
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“Agent* I found really rode ,not polite,did not respect,......”

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Nov 19,2015
Minithumbdown
By: 'Kristina'
Nov 19,2015
8 people found
this helpful
Agent* I found really rode ,not polite,did not respect,me at all as a customer.I was looking for a flat,to rent. She did not want to listen,to my needs,at all.I asked,about quiet residential road,but,she did not ...
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What agent could do to change your mind?
She,should have,more respect,for a costumers,she needs,to learn,to listen to client needs.Jasmine should value,her customers.She needs,to STOP in being rude,with customers.
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“Tracy was very helpful in finding my and my girlfriend ......”

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Nov 19,2015
Minithumbup
By: 'Nikee'
Nov 19,2015
0 people found
this helpful
Tracy was very helpful in finding my and my girlfriend find our first flat, she was very easy to talk to and we had full confidence in her finding us a perfect property...
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“Georgie is very friendly and efficient. She has been very ......”

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Nov 17,2015
Minithumbup
By: 'Gemma'
Nov 17,2015
0 people found
this helpful
Georgie is very friendly and efficient. She has been very helpful with answering all my queries and assisting us in the process of renting this property....
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Comment on agent fees
I think the agent's fees, though not unusual for London, are ridiculously high. I resent having to pay ‚£300 for someone to draft up a tenancy agreement. *
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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